Capium Reviews 

This is a great software for cloud accounting. They are trying their best to update it day by day.

The software is great, but more than that the staff take on feedback and are continuingly improving the software. They are always keen to listen and help. Refreshing change to other software providers.

Dreadful customer service who are unwilling and ill-equipped to offer any assistance. Would suggest avoiding this software.

Looks good at first glance, the demo's make it out to be very good however, once you commit and pay for the software, it's utterly terrible. The customer service is awful, the software seems incomplete , broken and doesn't flow through to each module smoothly. It's clearly been put together by people in different departments who don't use this software themselves or even test it. It's shockingly bad and glitches every now and then. The bookkeeping is useless on this software, its incredibly slow and complicated. It needs more integrations with other software's as importing data from excel isn't ideal, and is not always accurate as Capium seems to 'lose' data that is imported but doesn't flag up an error. Capium's development appears non existent, as they have been saying for literally years (since 2018) they would improve certain aspects of the software and still have not. Waste of time and money.

Not deserving a star even. Extremely bad experience with support and software in all!

* Support is not available at all times, as other softwares offer. Not convenient if you have issues on weekends and it happens to be a deadline for Payroll submissions;

* Not being able to buy a pack or pay for a new module online, support needs to approve that to actually make a payment, otherwise it gives you an error. If you need it urgently it is your loss (I have tried twice in several months' range);

* Somehow March submissions disappeared without explanation. I did not even raise this to support and did it through another software as the problems with support just became too much;

* Problems with software at convenient times (slowing down and impossible to work or unable to submit during deadlines);

* Got a day-off to do a meeting with Mr Nick Cheyne from support and he decided not to attend and did not reply to emails up until the next few days. Did not give a proper excuse and even if there was one- did not at least give a notice so I request a new one at another time;

* They can just restrict your access at any time if you use the free Bookkeeping and Payroll modules. You will then need to contact support to do back-up as they do that (restricting) if you try to pay;

* Lying about no longer offering free Bookkeeping as there was just enough problems with support already and want to be done with.

There are way better softwares available and cheaper even. Not worth the efforts.

Very poorly structured software service. This site has extreme limitation in uses of its load capacity. It goes down frequently especially during submission deadlines.