Requested a part exchange price against one of their cars, it took 3 days going through various people to finally get a price which eventually ended up 2k less than we buy any car, regardless of this,... Toon meer
Bedrijf heeft geantwoord
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Easy and enjoyable experience buying and trading in our cars! There were significant delays getting the car ready for sale due to business but we were kept updated every step of the way by Joe. He was... Toon meer
Bedrijf heeft geantwoord
Great customer service and good attention to detail. Staff were supportive and knew what they were talking about. Would recommend to anyone who may be doing this for the first time like myself. Felt a... Toon meer
Bedrijf heeft geantwoord
Very helpful staff and great selection of cars. My wife came away with just what she was looking for (which was very specific! hah) - Our salesman, Mirgen, was friendly but professional and took every... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Established in Somerset in 2003, Carbase has grown into the South West’s largest independent used car and van supermarket. Proudly named Used Car Supermarket of the Year, we’re committed to providing an exceptional experience for every customer. With multiple locations in the South West, we offer thousands of RAC Approved vehicles, from compact hatchbacks and family SUVs to reliable vans, ensuring there’s something for everyone. In 2024, we celebrated the incredible milestone of over 100K customers now driving a Carbase car or van. Our dedication to quality and customer satisfaction is reflected in our Rated Excellent status for customer service and our Great Place to Work certification, a recognition of our fantastic team. Alongside our vehicle range, we offer expert servicing, MOTs, and repairs at our Auto Centres, ensuring your car or van stays in top condition. Visit us to explore our extensive stock and enjoy a seamless buying experience.
Contactgegevens
Netham Road, BS5 9PJ, Bristol, Verenigd Koninkrijk
- 0117 405 7868
- sales@carbase.co.uk
- www.carbase.co.uk
4,3
Uitstekend
6K reviews
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Tyler who helped me through the…
Tyler who helped me through the purchase of the van was very helpful and informative, a good selection of vans in stock and competitive prices, very happy with the experience and will not hesitate to recommend to others ,
31 augustus 2026
Review zonder uitnodiging
Antwoord van Carbase
It’s brilliant to hear you had such a positive experience choosing your van. We’re glad Tyler was helpful and informative throughout, and that you were pleased with the selection and pricing available. Thank you for the recommendation, and we hope you enjoy your new van!
Heith was really helpful in my buying…
Heith was really helpful in my buying car experience he explained everything in a way that i would understand, and made me feel certain in what decisions I chose to make, really appreciate his help within the process :)
26 augustus 2026
Review zonder uitnodiging
Antwoord van Carbase
Thank you for the lovely feedback about Heith. It’s wonderful to know he explained everything clearly and helped you feel comfortable and confident with your choices throughout the buying process. We really appreciate you sharing your experience, and we’ll be sure to pass your comments on to him. 😊
Fairly Smooth Process Once Being Seen
After showing up without a booked appointment, I was added to a waiting list for walk in appointments. I was warned that it may take a long time, and waited for nearly 2 hours. I made it clear to reception that I simply needed a test drive of my chosen vehicle and if all was well, I would look to purchase. The team pulled out the stops and Ifzal made everything fall into place. He got the test drive sorted, went through all the options, understood what I needed and was clear on what I didn't want to take up. He even got the car valeted allowing me to take the car home the same day, all prepped. The car was very clean already but the extra valet gave it the finishing touch. He even stayed on past the finishing time, just to get me all completed. A down to earth guy! Carbase also throws in a 12 month RAC breakdown plan with the car.
28 augustus 2026
Review zonder uitnodiging
Antwoord van Carbase
It’s great to hear how Ifzal helped turn an unplanned visit into such a smooth experience. We’re pleased he listened to what you wanted, kept everything clear and helped get your new car prepared so you could take it home that same day. Thank you for taking the time to share such detailed feedback, and enjoy your new car!
Matt was absolutely lovely!!
Matt was absolutely lovely, very knowledgeable and took us through step by step brilliantly!! We are very happy and taking a new car home tomorrow!!!
30 augustus 2026
Review zonder uitnodiging
Antwoord van Carbase
We’re so pleased Matt made everything easy to follow and shared his knowledge throughout the process. Thank you for the lovely feedback, and we hope you have a fantastic first drive home in your new car tomorrow!
Matt was fantastic
Matt was fantastic, not a typical pushy sales man. Really clear with what was on offer and transparent with all costs and options. Thanks Matt 😁
30 augustus 2026
Review zonder uitnodiging
Antwoord van Carbase
Thanks for the great feedback! We’re delighted Matt made everything clear and straightforward, giving you the information you needed without any pressure. We’ll make sure your comments are passed on to him. 😁
Matt was a great help in finding the…
Matt was a great help in finding the perfect car for me. very pleased
30 augustus 2026
Review zonder uitnodiging
Antwoord van Carbase
Brilliant to hear you found the right car for you! We’re glad Matt was able to help along the way and that you’re so pleased with your choice. Thanks for the great feedback and enjoy your new car!
Really helpful salesman
Really helpful salesman, who made the purchase really easy.
Unfortunately after leaving a warning light came on my car as they had put too much oil in when servicing it. I gave up on after sales team after being on hold for 20 minutes and have now sorted it myself. Otherwise very pleased with the car which I think was a fair price
26 augustus 2026
Review zonder uitnodiging
Antwoord van Carbase
Thank you for sharing a balanced account of your experience. We’re pleased the purchase itself was straightforward and that you’re happy with the car and the price paid. We’re sorry, however, to hear you had difficulty getting through to our aftersales team and ultimately chose to address the warning light yourself. We will review the relevant service information and recent contact history to better understand what may have happened.
Everything was like a dream dream for…
Everything was like a dream dream for Good service good welcoming
27 augustus 2026
Review zonder uitnodiging
Antwoord van Carbase
Thank you for the kind words! We’re really pleased you received such a warm welcome and enjoyed a great experience with the team. We appreciate you choosing Carbase.
Found Joe to be very friendly and…
Found Joe to be very friendly and helpful, he answered our questions honestly and dealt with a few issues we found with car promptly. Nothing was too much trouble. Oh and he makes a nice cup of tea and coffee. The manager was also very helpful and ensured the deal was acceptable to us. To be honest the whole team were amazing. We left feeling both sides were happy with the outcome. Thanks Joe was a pleasure to do business with you. Mick & Maureen
28 augustus 2026
Review zonder uitnodiging
Antwoord van Carbase
What a lovely review! We’re delighted you felt so well looked after by Joe and the wider team, and that everything was handled promptly and comfortably throughout. It sounds like the tea and coffee went down well too! Thank you for choosing Carbase and for taking the time to share your experience.
Bough my new car yesterday from bristol…
Bough my new car yesterday from bristol site 28/8/26, im really happy with my car the boys went above and beyond for me even entertaining by 2 year old so i could cocentrate on paperwork.. highly recomend well done guys happy customer ❤️
28 augustus 2026
Review zonder uitnodiging
Antwoord van Carbase
Congratulations on your new car! We’re so pleased our Bristol team made the experience that little bit easier for you, including keeping your two-year-old entertained while you tackled the paperwork. Thank you for the recommendation and for choosing Carbase. Enjoy your new car!
Good and efficient service
Good and efficient service
Good price and all purchase options discussed with the different calculations presented. No pressure. Ray Cox was very helpful.
Given ample time to test drive and inspect vehicle.
Would buy again through Carbase. Would have given 5 stars but on closer inspection the vehicles door jambs & trims plus around tailgate were very muddy.
24 augustus 2026
Review zonder uitnodiging
Antwoord van Carbase
Thank you for the detailed feedback. We’re pleased Ray made the process clear and pressure-free, with plenty of time for you to consider your options and inspect the vehicle. It’s also good to know you would choose Carbase again. We appreciate your comments regarding the vehicle’s presentation, and we’ll take these into account when reviewing our preparation standards.
Neil was very helpful and friendly
Neil was very helpful and friendly.
Would recommend seeing him
29 augustus 2026
Review zonder uitnodiging
Antwoord van Carbase
We really appreciate the recommendation. It’s great to hear Neil was friendly and helpful throughout your visit, and we’ll be sure to share your feedback with him. Thank you for choosing Carbase!
Very happy to use Carbase for a 2nd time
The friendly staff and advice around finance. Jayden and Wayne explained all the processes for finance and kept me topped up with coffee. I am more than happy with my VW Golf.
28 augustus 2026
Review zonder uitnodiging
Antwoord van Carbase
Great to hear you’re so happy with your Golf! It sounds like Jayden and Wayne kept the process clear and made sure you were well looked after along the way, coffee included. Thank you for choosing Carbase and for sharing your experience.
From the moment we made the appointment…
From the moment we made the appointment to test drive our Mercedes everything was in place and waiting for us, John the salesman was informative without being pushy, a relaxed environment, after a few minutes we felt at ease which made the whole experience great.
The stages of purchase flowed and in no time we were the new owners.
Very happy Paul and Jane.
28 augustus 2026
Review zonder uitnodiging
Antwoord van Carbase
Thank you for sharing such lovely feedback. We’re pleased John helped create a relaxed, pressure-free experience and kept everything clear and straightforward from the test drive through to the purchase. Enjoy your Mercedes, and thank you for choosing Carbase!
Friendly but disappointing.
The team has been friendly and made the documentation easy and accessible, however they sold me a car that had a flat tyre and instead of replacing it they only inflated it and claimed it was normal for a tyre to go flat if sat in the car park for weeks. It was disappointing and I felt dismissed by the short term fix they offered on an expensive vehicle.
20 augustus 2026
Review zonder uitnodiging
Antwoord van Carbase
Thank you for recognising the friendly approach of the team and the straightforward documentation process. We’re sorry, however, that the way your concern about the tyre was handled left you feeling disappointed and dismissed. We would like to consider the circumstances and the checks carried out on the vehicle so that we can better understand the position. If you would like to discuss your experience further, please feel free to contact our team on 0117 911 5428, or via email at complaints@carbase.co.uk
Carbase Lympsham were really helpful…
Carbase Lympsham were really helpful and I'd recommend them because they took the time to listen to my current situation and find a car suited to my needs.
22 augustus 2026
Review zonder uitnodiging
Antwoord van Carbase
Thank you for your kind feedback. We’re pleased to hear that the team at Lympsham took the time to understand your circumstances and help you find a car suited to your needs. We really appreciate your recommendation and are glad the experience was a positive one.
I recommend.
The experience at Carbase Lympsham was fantastic because it was an easy process which was explained at every stage .
21 augustus 2026
Review zonder uitnodiging
Antwoord van Carbase
Thank you for your fantastic feedback. We’re pleased to hear that everything was straightforward and that the process was clearly explained from start to finish. It’s great to know you enjoyed your experience at Carbase Lympsham.
Excellent sales team who dotted all the…
Excellent sales team who dotted all the I's and crossed all the T's
22 augustus 2026
Review zonder uitnodiging
Antwoord van Carbase
Thank you for the great feedback. It’s brilliant to hear that the sales team took care of everything and made the process straightforward. We really appreciate you choosing Carbase and sharing your experience.
Very happy with the service from start…
Very happy with the service from start to finish. Kind staff , very helpful, very knowledgeable people.
Would highly recommend Carbase /Vanbase.
22 augustus 2026
Review zonder uitnodiging
Antwoord van Carbase
Thank you for your kind review. We’re pleased to hear that you were happy with the service from start to finish and found the team helpful and knowledgeable. We really appreciate your recommendation.
Very professional from all staff and
Very professional from all staff and
Very happy with the service 😀😀
22 augustus 2026
Review zonder uitnodiging
Antwoord van Carbase
Thank you for your positive feedback. We’re pleased to hear that you found the team professional and were happy with the service you received. It’s great to know you had such a positive experience with us.
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