Requested a part exchange price against one of their cars, it took 3 days going through various people to finally get a price which eventually ended up 2k less than we buy any car, regardless of this,... Toon meer
Bedrijf heeft geantwoord
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Easy and enjoyable experience buying and trading in our cars! There were significant delays getting the car ready for sale due to business but we were kept updated every step of the way by Joe. He was... Toon meer
Bedrijf heeft geantwoord
Great customer service and good attention to detail. Staff were supportive and knew what they were talking about. Would recommend to anyone who may be doing this for the first time like myself. Felt a... Toon meer
Bedrijf heeft geantwoord
Very helpful staff and great selection of cars. My wife came away with just what she was looking for (which was very specific! hah) - Our salesman, Mirgen, was friendly but professional and took every... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Established in Somerset in 2003, Carbase has grown into the South West’s largest independent used car and van supermarket. Proudly named Used Car Supermarket of the Year, we’re committed to providing an exceptional experience for every customer. With multiple locations in the South West, we offer thousands of RAC Approved vehicles, from compact hatchbacks and family SUVs to reliable vans, ensuring there’s something for everyone. In 2024, we celebrated the incredible milestone of over 100K customers now driving a Carbase car or van. Our dedication to quality and customer satisfaction is reflected in our Rated Excellent status for customer service and our Great Place to Work certification, a recognition of our fantastic team. Alongside our vehicle range, we offer expert servicing, MOTs, and repairs at our Auto Centres, ensuring your car or van stays in top condition. Visit us to explore our extensive stock and enjoy a seamless buying experience.
Contactgegevens
Netham Road, BS5 9PJ, Bristol, Verenigd Koninkrijk
- 0117 405 7868
- sales@carbase.co.uk
- www.carbase.co.uk
4,3
Uitstekend
6K reviews
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John was amazing great handling not too…
John was amazing great handling not too pushy and managed to drive away with an amazing car.
Would recommend.
3 september 2026
Review zonder uitnodiging
Antwoord van Carbase
Thanks so much for the recommendation! It’s great to hear that John made the experience comfortable and gave you the space you needed to make your decision. We hope you’re enjoying your new car and wish you many happy miles ahead.
Today Sept 3rd 2026
Today Sept 3rd 2026
Drove from Gloucester to view a car traffic a full.
Went in at 11.10 seen receptionist had to wait in waiting area till a salesman was available there was several there on there desks on the computers with no clients waited for 25 minutes there was 6 other people after me waiting then so got up and left will buy now from another garage, never used to be like that there, so what's going on.
3 september 2026
Review zonder uitnodiging
Antwoord van Carbase
Thank you for sharing your feedback. We’re sorry to hear that your visit left you disappointed and that you chose to leave before speaking with a member of the sales team. We will review the circumstances around your visit, including customer waiting times and team availability, to better understand what happened on the day. If you would like to discuss your experience further, please feel free to contact our team on 0117 911 5428, or via email at complaints@carbase.co.uk
Great car sales showroom
Very good selection of cars and very helpful staff
30 augustus 2026
Review zonder uitnodiging
Antwoord van Carbase
Thanks for the great feedback. We’re pleased you enjoyed browsing our selection and found the team helpful during your visit. We appreciate you choosing Carbase!
My experience at CARBASE was excellent!
My experience at CARBASE was excellent. From my initial phone enquiry to the purchase of the car everything was really smooth. The team at CARBASE know exactly what they are doing.
Personally I would like to thank Joe, the CARBASE representative who dealt with me through the purchasing process. He was extremely supportive and knowledgeable.
I have no doubt that when the time comes for me to purchase another car I will definitely be going to CARBASE first.
Bruce Hewitson
2 september 2026
Review zonder uitnodiging
Antwoord van Carbase
We really appreciate you sharing this. It’s fantastic to know the whole process, from your first enquiry through to collecting your car, went so smoothly. Joe will be pleased to hear your comments, and we’ll make sure they’re passed on to him. Thank you for choosing Carbase, and it’s especially good to know we’ll be your first port of call when you’re next looking for a car.
Staff just utterly disinterested in…
Staff just utterly disinterested in serving us and others . Clearly too busy with their admin to attend to customers
Every member of staff seemed utterly downbeat
1 september 2026
Review zonder uitnodiging
Antwoord van Carbase
We’re sorry to hear that your visit left you with this impression of the team. The experience you’ve described is disappointing to read, and your comments will be considered internally to better understand the circumstances on the day. We hope that you'll give us another chance in the future. If you would like to discuss your experience further, please feel free to contact our team on 0117 911 5428, or via email at complaints@carbase.co.uk
Good selection of cars but....
Good choice of cars but you can only test drive one per day. Some cars incorrectly priced so you think you have a good deal to be told its not been advertised incorrectly.
If you have booked to look at one car then thats all they are really happy for you to do. If you see another car you might be interested in you have to have another appointment- which is fine but each appointment is about 3 hours. Customer service was good but lots of time needed to complete a purchase- we were there nearly 5 hours. Seems like they want your money quickly- if you change your mind or ask questions it appears to annoy staff.
30 augustus 2026
Review zonder uitnodiging
Antwoord van Carbase
Thank you for sharing your feedback. While we’re pleased there were positive aspects to your visit, we’re sorry to hear that the overall experience left you disappointed. Your comments around the sales process, the time involved and your interactions with the team will be reviewed so we can better understand your experience. If you would like to discuss your experience further, please feel free to contact our team on 0117 911 5428, or via email at complaints@carbase.co.uk
An amazing range of cars
An amazing range of cars, and very experienced and knowledgable staff.
31 augustus 2026
Review zonder uitnodiging
Antwoord van Carbase
Thanks for the great feedback. It’s lovely to hear that our selection of cars impressed you and that you found the team knowledgeable and experienced. We appreciate you taking the time to leave a review.
I'd suggest Carbase Bristol to a friend…
I'd suggest Carbase Bristol to a friend because they have an excellent range of cars to choose from and I was able to trade in my old car and drive a new one away in the same day.
30 augustus 2026
Review zonder uitnodiging
Antwoord van Carbase
Thank you for recommending Carbase Bristol. We’re pleased to hear you enjoyed the choice of vehicles available and that the part-exchange process helped make changing your car quick and convenient. We really appreciate you taking the time to share your experience.
Phil is an excellent salesman
Phil is an excellent salesman! I've bought a car from Carbase before which Phil helped with, and the experience was so good that when it came time to buy another car I chose Carbase because the price is good and I knew Phil would make it easy. Phil took the time to explain the Owners club and finance options clearly and simply which was much appreciated, can't recommend him enough!
30 augustus 2026
Review zonder uitnodiging
Antwoord van Carbase
Thank you for choosing Carbase again and for taking the time to leave such positive feedback. It’s great to hear that Phil made your latest experience straightforward and took the time to explain the Owners Club and finance options clearly. We really appreciate your continued custom and recommendation.
Thank you Neil for helping us out,would…
Thank you Neil for helping us out,would recommend carbase.
28 augustus 2026
Review zonder uitnodiging
Antwoord van Carbase
Thanks for the recommendation! We’re pleased Neil was able to help and that you had a positive experience with Carbase. We really appreciate you taking the time to leave us a review.
Really helpful
Really helpful, our sales assistant Blake was really friendly and helpful and the other staff seemed lovely. Relaxed approach but very helpful, polite and efficient when needed. Highly recommend Lympsham carbase
30 augustus 2026
Review zonder uitnodiging
Antwoord van Carbase
We really appreciate the recommendation! It’s fantastic to hear you enjoyed the relaxed atmosphere at Carbase Lympsham and found the team friendly and efficient throughout. We’ll be sure to pass your lovely comments on to Blake. Thanks for choosing Carbase!
Joe at Carbase Bristol
Joe at Carbase Bristol was lovely and friendly, he was highly knowledgeable and thorough with all details, he was able to answer all our questions.
1 september 2026
Review zonder uitnodiging
Antwoord van Carbase
Thanks for taking the time to leave such kind feedback. It’s great to hear Joe made your visit to Carbase Bristol a positive one and was able to answer all your questions clearly and thoroughly. We really appreciate the review and hope you enjoy your new car!
Tyler was helpful and easy to deal…
Tyler was helpful and easy to deal with, but he forgot the biscuits with the cup of tea
28 augustus 2026
Review zonder uitnodiging
Antwoord van Carbase
Thanks for the review! Great to hear Tyler was helpful and easy to deal with. We’ll have to have a word about those missing biscuits though, surely a cup of tea deserves better! 🍪☕
I had a great experience with my part…
I had a great experience with my part ex and new car purchase recently. Although communication pre purchase wasn’t great once I’d reserved this changed. Tendayi was a great salesperson and was very friendly with no big sales pressure. Owen was also great at sorting the finance side and adding some extras with great discounts. Overall a very good experience!
31 augustus 2026
Review zonder uitnodiging
Antwoord van Carbase
Thank you for sharing your feedback. It’s great to hear that your experience improved after reserving and that Tendayi made the purchase feel friendly and relaxed, while Owen was helpful with the finance arrangements. We also appreciate your comments about the communication beforehand, as this is useful feedback for the team. Thank you for choosing Carbase, and we hope you enjoy your new car!
I'd definitely recommend Carbase…
I'd definitely recommend Carbase Bristol because it has loads of choice and the setup feels very professional. My only issue was the receptionist made me feel a bit like a time waster and didn't provide alot of clear direction. The salesman and manger where great.
22 augustus 2026
Review zonder uitnodiging
Antwoord van Carbase
Thank you for recommending Carbase Bristol and for your positive comments about the choice available and the support from our sales team and manager. We’re sorry that your initial interaction left you feeling less welcome and without the direction you expected. We appreciate the balanced feedback and will take your comments into consideration when reviewing the customer experience. If you would like to discuss your experience further, please feel free to contact our team on 0117 911 5428, or via email at complaints@carbase.co.uk
We recently test‑drove a couple of cars…
We recently test‑drove a couple of cars at Bristol Carbase as we are exploring buying an electric car. Matt was really helpful and had useful knowledge which we appreciated.
31 augustus 2026
Review zonder uitnodiging
Antwoord van Carbase
It’s great to hear Matt was able to offer helpful advice and useful knowledge while you explored your electric car options. Thank you for visiting Carbase Bristol and for sharing your experience. We hope the test drives helped with your search!
Will at Carbase Lympsham was really helpful
Will at Carbase Lympsham was really helpful. He met us immediately as we arrived and got us straight into a car. He was very helpful and even allowed us to listen to another similar car engine running when we had concerns about the one we were buying. I would really recommend Lympsham over the Bristol branch as it seemed less hectic.
29 augustus 2026
Review zonder uitnodiging
Antwoord van Carbase
Thank you for recommending our Lympsham team. We’re really pleased Will was on hand from the moment you arrived and took the time to help with your questions while you considered the car. It’s great to know you enjoyed the relaxed experience at the branch, and we appreciate you sharing your feedback.
Bought my bmw from Carbase in Bristol
Bought my bmw from Carbase in Bristol
Joe was very friendly and helpful .
No pressure. Would use Carbase again. Very good experience.
Thank you
28 augustus 2026
Review zonder uitnodiging
Antwoord van Carbase
We really appreciate you choosing Carbase Bristol for your BMW. It’s lovely to hear Joe made the experience friendly, helpful and relaxed, with no pressure along the way. Thank you for your feedback, and we’re delighted you’d choose us again!
Vey helpful in helping you pick you next motor
Helpful great customer service
28 augustus 2026
Review zonder uitnodiging
Antwoord van Carbase
Great to hear you felt well looked after by the team. Thank you for your kind words and for taking the time to share your experience with us!
Friendly staff
28 augustus 2026
Review zonder uitnodiging
Antwoord van Carbase
Thanks for the feedback! We’re pleased our team made you feel welcome during your visit to Carbase. We appreciate you taking the time to leave us a review.
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