carcentralbrum.co.uk Reviews 

I recently bought my first car from this dealer and had a great experience. The staff were very friendly, helpful, and honest throughout the process. They explained everything clearly and made the buying process smooth and stress-free. I’m very happy with my car and would definitely recommend them to anyone looking to buy a vehicle. Thank you for the excellent service!

Do not buy anything from this place!! The cars are clapped out rejects and he over exaggerated half the stuff he calls cars… KEEP AWAY AND KEEP YOUR MONEY..

Absolutely frustrating company to deal with no communication in regards to updates on cars constantly get told someone will get back to you they don’t and when you ring Harry he just puts the phone down, DO NOT BUY A CAR from this garage save yourself the headache

Harry and team are amazing to deal with. Nothing is to much and always completed with a smile. They handled collecting my vehicle promptly and without any issues.

I will suggesting Harry and the team at Car Hub to all my family and friends for any vehicle purchases in the future.

What an easy way to buy a car, Harry was so helpful from the first call on a Thursday to picking the car up Saturday, through videos of the car before, through its pdi and at the finish. He was an honest straightforward guy, thanks Harry that was a pleasure

Fab from start to finish!Harry was awesome!!Sam who delivered my lovely Jaguar XF was amazing! Explained to me all the gadgets x gizmos that I didn't understand 🤭🥴Would highly recommend this wonderful company 😊👏👊♥️♥️♥️♥️♥️

Collected an Audi Q3 on Monday 16th car perfect everything fine drove it back home myself and son very happy. On the Tuesday noticed car tail light flickering and went out completely this was noticed outside office hours. Phoned the mobile number for car central Birmingham Harry answered straight away to my surprise. Harry sorted it no problem and got a driver out next day to collect the car. Car was collected as promised early hours of the morning , Harry kept me informed all day for updates on the car. Problem solved and myself updated promptly and with detail with videos of my car. Harry then said on that day he would bring it home in the evening , however due to the time I said as it would be a 4 hour round trip I advised to come the following day. They did just that and came early hours the next morning and updated me via phone for estimated eta. When the person arrived he asked me to check the vehicle to ensure I was happy. Car Central Birmingham with extra mention to Harry and Sam have exceeded my expectations and I am very impressed by the customer service.

Just bought a Ford Kuga and had it delivered 160+miles. Was in contact with Harry throughout the transaction friendly and helpful. All work that was found on MOT and service was dealt with and invoices sent as proof via whatsapp. Car has arrived as described with loads of paperwork and RAC warranty. Deliver driver has happy and smiling when he arrived.

5 star service
Absolutely brilliant from start to finish. I inquired about a car on Auto Trader, and called, Harry replied and answered all my questions. straight away I make a appointment to see the car in more detail. After the checking and test drive I was confident that the car was for me. Car Hub Birmingham advised me how they work in regards to MOTs and free RAC break down service. we agreed, I payed deposit to put it through the MOT and do any work needed rather than my viewing the car. I went back on the agreed day I was greeted by a lovely, smiling lady at the reception who pointed the car keys out to me. Wow,, they change the cam belt and the water pump for free,I felt so happy. I took it for a drive after checking its immaculate body, and the drive confirmed it even more. Harry and his colleague were lovely, very polite, and honest, with no pressure. I genuinely think this man is great at his job and truly cares about making his customers happy. Would definitely purchase from them again. Thanks guys, all the best to Car Hub Birmingham.

Made contact with car central and only received first class treatment. Car sold within a week for the price I wanted. Communication was constant and I look forward to them helping buy a new car in the future thank you

Well i was blown away with how quickly i managed to receive my car.
Delivered the same day and took away my old car too.
Chuffed to bits!
Very happy
No complaints!!

Service from this company was good delivered car and picked my px all seems good would use again

I got my car from them, Harry is very helpful with everything specially in time of crisis

Honestly never experienced anything like it.
Firstly I paid deposit and asked for home delivery in 3.5 weeks. During this period I attempted contact by phone, WhatsApp and email. I barely received answers. As approaching delivery day I reached out, after being ignored and having calls not returned (to which they sent an email apologising after a complaint). When we asked for an ETA they hadn’t even booked the delivery. Then they booked it in and lo and behold it didn’t arrive. Shocker.
The following day it arrived after being driven, not delivered, 100+ miles. Upon arrival it had a side light out. My wife took it for a test drive and had to put diesel in it. After this the car wouldn’t start as it didn’t recognise the key so she was left stranded at the petrol station. Then the cheek for the awful Harry to call and say “what’s the problem “.
Even the driver that they cheekily had drive it down rather than deliver it said that it was shaking at 70mph and it “wasn’t right”. The ball joint had supposedly been fixed by them as it was an advisory yet Harry said they don’t do tracking after that. This should have been done immediately!
The customer service is the worst I’ve encountered and sad to say the negative reviews ring very true.
They try to justify their shocking service by putting phones down and shouting, resorting to name calling.
They couldn’t care less.
I’m sure they will respond to this in the fashion they have to other negative reviews and somehow try and spin it on the customer.
The car was even registered in my wife’s name before we even bought it and got done speeding on the way to bringing it to us! We only knew this when we received the speeding notice in the post.
Having to pursue through small claims court, my card issuer and report to action fraud and police.
Now being threatened and harassed to remove my honest review on here. Think they forget I have all the emails, messages and images to prove my case as well as the speeding notice complete with time, date, location and images (also showing the car with the faults they denied it having!)
The predictable reply below saying they contacts the DVLA. Strange that as we did and have a response in writing from them stating we have to put in writing and sign the letter stating that we never registered ourselves as the owner offhand vehicle.
What is even more damming for them is you will notice they don’t address any issues surrounding the car itself and their conduct. Not the fact that had the car been delivered on the day it should by the method it should in the condition it should, then none of this would be relevant.
All evidence has been provided to you as you well know, I don’t think you are pulling the wool over anyone’s eyes with your response to this review. The images have been shared on my google review of you and with the RAC, trading standards and Staffordshire Police.
Maybe try to act in a professional manner rather than an argument via trustpilot

I asked many questions before I set off on a 2 1/2 HR drive to Birmingham. I was told I wouldn't be disappointed and the car would be ready to drive away if I wanted.
I was delighted at the condition of the car when I arrived so took it for a test drive, inspected engine and all the gadgets.
Everything was spot on, I couldn't find any faults to barter down the price.
Hence I own a brilliant car now, thanks to Harry and his team.
I wouldn't hesitate in buying from him when I come to change in a few years.

Shocking company avoid.
Paid a deposit for a vehicle and then spent the next 12 days trying to arrange collection, I spoke to three different people, all promised to call back, none did.
I then cancelled the purchase under the Consumer Rights Act and within the 14 day cooling off period, I followed this up in writing a few days later.
They tried to withhold my deposit.
They should be avoided at all costs as they don't return calls and their customer service is non existent.

Their response is wholly inaccurate and clearly an attack on an individual and clearly trying to bully me by mentioning my name and the company I work for, failing to recognise that they have broken the law under the GDPR and are now getting reported.
Their response is a work of fiction but not unexpected.
Unlike the accurate review of my experience with this company, it just goes to show how they behave, I am now taking legal action against them for defamation of character.
Fortunately unlike this despicable company I have evidence including emails and telephone logs, I do not need to invent a response

Awful company, they literally don’t care about the service they are providing.
Brought a car in September 25, broke down after 3 days, they couldn’t repair it after 8 weeks of chasing. Finally agreeed to refund my money, and guess what, we are still waiting for this refund. Whenever I call to chase up I’m told I’ll get a phone call, which never happens. Now having to go through small claims court.
Awful awful service, AVOID AVOID AVOID

Claiming to have 2 new tyres on the car yet the newest tyres on the car read dot code 48/22 and were down on tread a red flag to start off aswell as the car was already warmed up so I couldn’t hear any potential issues on a cold start .
Car claimed to have had a clean fresh mot but it really shouldn’t have been, advisories missed for simple things like tyres being down to 2mm of tread down to an oil leak not specified, to a dangerous fault of the left rear door not latching/ shutting properly, when confronting the salesperson about the issues I found containing the state of the car and the mot only being done a matter of days ago I felt the car shouldn’t have had an mot as clean as it had, after saying I was not willing to pay the ridiculous price set for the car in the current state with bits of trim missing from the door and the door cards sagging, the sales person obviously took insult and rather than explaining why, the attitude and behaviour he showed is not what you’d expect from a “professional” salesperson, after claiming timing chains don’t need to be changed even though Volkswagen aswell as RAC recommend timing chains are changed at 80,000 to 120,000 miles and since the car is on 80,000+ miles you’d expect it to have been changed but no, also being told I was wrong by someone who had apparently “been in the trade for 30 years” which I find hard to believe, I also find it quite funny that there is an issue with the RAC/AA coverage as they can’t seem to decide if they have RAC warranty or AA warranty also doesn’t seem to be on the RAC website confirming said Coverage while also meant to be RAC “Approved” dealer, was also told when I opened the boot to no boot floor mat/ spare wheel that they would “fedex one up to me
In Scotland”. Also being told to “take it for a spin” with no dealer plates and no fuel in the car to take it for a drive just tells you things aren’t great at this garage is, last thing to note, when I queried about the warm startup not sounding right the salesperson had his mechanic try to start the car to see if anything sounded wrong, after failing to get the car to keep running after startup twice I knew it was time to leave and never return. On a somewhat positive note the woman behind the desk was a delight and very respectful and made sure I had received the email to get my money back from the Autotrader reservation I paid.

I don’t normally give 5 stars but I just couldn’t fault them on their service. It was fast and efficient and got me out of a real bind. The car itself is perfect, I couldn’t be happier. Hopefully won’t need another car for a while but when I do I will be checking in with them first.

Horrible, found a Mazda CX 5 and got in touch with them , very quick to answer, paid £99 deposit and all seem good, agreed to come a week later to see the car ( that was 29th December) one day before got a message to cancel as the person that was meant to be there ended up in hospital and Harry is In Spain. Nothing about rescheduling, he said he's trying to get someone to come in and will let me know. Been waiting a whole day with no update, chased him and in the end he said he can't find anyone. Still nothing about rescheduling. Asked for my deposit back and still waiting. Stay away !