carcentralbrum.co.uk Reviews 

Engine belt on vehicle I purchased came off few days after getting the vehicle.

I contacted you guys about the issue and was asked to have it fixed and provide invoice for refund.

I had it fixed for £120 and sent over invoice.

This was 9th may. Ever since I’ve been chasing this credit till now. No one seems to bother.
I’ve phoned 100000 times and all I get everytime is “ I will forward this to finance team“.

So it’s either the finance team does not exist or they don’t care or no one is sending the message across to them.

Just under 2 months of having the car, I’ve had to replace all 4 brakes. Ridiculous after it says everything is checked ✅. Whooping £400 bill on that.
Similar to most reviews they not willing to give back money.
Had a good service with you guys, all ruined now.
Terrible terrible customer service from you guys. Very disappointing. I’d be sent a court letter if I owed you guys this amount for this long. Ridiculous
Give me my money.

Just about the same as the other 1star reviews,i was sold a mondeo on the promise that the cam belt had been replaced and the automatic gear box had been serviced, they're haven't, Harry promised to send the invoices for them but obviously doesn't have them, also promised two new tyres as they were mot advisories but didn't,he said he would send money for tyres, he hasn't, I've had the cam belt replaced by a garage who have said it hadn't been replaced.i was sold the car on blatent lies.stay clear people.

Avoid this seller. I am having the worst ordeal of all my life right now. I bought a car to this garage on January. They passed the MOT the day before that they sold me the car and it was clear. But 3 weeks after the purchase, the car started to give me strong problems. I went to 2 different garages and they told me that the car was dangerous to drive and the last one made an official and complete report setting that the car was very dangerous to drive as had many problems that affect the safety of the car, and recorded a video. Obviously, none of the problems that had the car appeared in the MOT. I reported to the garage that the car was not even road worth into the 30 days after the purchase but they dont want to return my money back and on top of the ordeal that I am having, they are trying to say that I broke the suspension of the car in the 2 months that I had the car, when that mistake appeared in the before MOT that they did in the same MOT garage but that apparently disappeared of the MOT but not of the car, because the fault is there. I could never imagine that on top of the stress of knowing that you were driving a dangerous car, these people don't want even to give me my money back and they are trying to pay me the less possible blaming me for things that apparently were in the car before... Please, read all the reviews until the end and you will realise that I am not the only one in this situation.

This car dealership should be avoided at all costs.
Awful experience. Please read other reviews thoroughly and do not be fooled by 'suspect' 5* reviews.
Please refer to 1* star review left on 27/01/24 (experience date 23/01/24); the review highlights negative feedback brought to dealership's attention.
Is it a coincidence in the time since that FOUR individuals have left 5* reviews? Is it a coincidence that the FOUR individuals are all mutual 'friends' on social media? (This information is readily & freely available on open source). Is it coincidence these FOUR individuals all purchased cars from this dealership between 5th-19th Jan 2024?
Perhaps if the individual(s) running the car dealership invested time in delivering good service they wouldn't feel the need to manipulate online reviews.
Potential car buyers should perform due diligence on carcentralbrum before purchashing; look at other forums..

Ensure you read reviews from the bottom as I had told the garage I was aware of the bad reviews 3 days ago, as there was no good reviews on here, now there seems to be a lot of good reviews from 3 days ago after my conversation! I presume all fake. DO NOT USE this garage unless you want to spend all your hard earned cash on a car that’s not road worthy, we brought our car beginning of July for it to be in the garage the week after purchase. The car was taken to other garages 5 x, in the end we took it back to this place for them to sort, they refused to at first, but after sending a letter to say they was breaking the consumer rights act 2015 they had it in, 3 days later we had the car back, 5 days later the same problems started occurring that was meant to have been “fixed” they again had it back in the garage after the Xmas break. They ensured us the car was safe to drive, we broke down 2 days later. The car went into the garage the 3rd Jan, I was having to call the garage twice a day because I kept getting told they would call me back & they never did. They then said I was not allowed to call the office & had to call after sales who were not aware of any updates each time I called, they themselves had to call the office for updates - again they never got back to them. I had one call from Harry who spoke very aggressive to me, was swearing & shouting at me. The car was in the garage for 3 WEEKS!!!! 2 days later from picking it up we are AGAIN having the same problems, basically we feel the car has just been sat there for 3 weeks with no works taken place, sat under a tree covered in bird crap. Don’t bother wasting your money like we did with a car from this garage that isn’t road worthy and ends up in the garage 7x within 6months

Recently purchased a car just after Christmas and I am so happy with the service and how friendly the team was thank you so much.

Excellent service and really happy with the car

Outstanding experience, I couldn’t fault the customer service here they went above and beyond to help me find a car that I absolutely love! Would highly recommend and will definitely be returning to purchase my daughter a car.

Fab service! Highly recommend!

I bought a car just before Christmas break. The sales guy was really helpful and friendly. He was happy to explain everything, answered all my questions. The girl on reception was also really welcoming and friendly. She made sure my delivery was booked in on the day I requested. Had a great experience and would highly recommend to family and friends.

I brought a car 8 weeks ago - had it delivered only to brake down on the same night in the city.
Agreed I would choose a different car and I paid another £2k (£8500) - unfortunately I was taken into hospital a few days later - As the car has stood for four weeks I thought I’d get Renault to service properly and do a health check - undertray missing - timing belt at risk - oil iffy indicating service due even though this was supposed to be done.

Appreciate it’s a main dealer who has checked but now facing a £1500+ bill to ensure car is safe and reliable.

Could have left chain and claimed under guarantee but that ain’t worth the paper it’s written on £300 limit.

Extremely disappointed.

CAR HUB BIRMINGHAM / CAR CENTRAL BIRMINGHAM.
Avoid at all costs terrible experience. We bought a car mini cooper after 6 days it broke down on the motorway. AA man diagnosed timing chain had slipped.

Car hub Birmingham picked up the car the next day. After alot of emails they come back with there is a hole in the sump and it's emptied the oil.
I informed them that when the car left my home address there was no hole in the sump, there is no oil outside my house or on the hard shoulder of the motorway. They will not refund our money as they say it was OK at the point of sale. They say the AA man is wrong with his diagnosis as the chain is still in tact. They have also left in the sales pack a gentleman's details who bought the car previously and refused delivery. This is a breach of data protection.

Be warned people. They tell lies.

Update. Thank you for your reply however that is not quite true what you have stated. I received a picture of a damaged sump not a video. After the salvage company had picked up the car i kept checking on Autotrader low and behold the car turned up eventually for sale. The advert clearly states a new clutch which was fitted by yourselves and a new timing chain. So the people who bought the car wouldn't fit a new timing chain if it wasn't needed. No mention of fitting a new sump. I have photographic evidence of the advert on Autotrader. You did not transport the vehicle to the Auction house. The salvage company who bought the car sent a recovery vehicle for collection. He phoned me on the day to say he was there. I phoned your office and asked if you could let the gentleman have the keys to the car. This is fact people, they continue to tell lies. I acknowledged receiving a photo of a damaged sump, i didn't say it was definitely the car could of been any sump. The car was not purchased by a dealer it was purchased by a trader, big difference. If they fitted a new engine the advert would of stated a new engine had been fitted but it didn't. It said a new clutch and a new timing chain. I have read all your bad reviews and replies that have all been done over a 4 hour time frame. It would seem car central are unwilling to admit they are wrong. There customer service is appalling. Avoid at all costs. Update. First of all you say you sent a video, that's a lie. Yes I received a picture of a sump could of been any car. Lie 2 you say you transported the car to the Auction house the salvage company picked up the car themselves. Lie 3 you say i refuse to accept what you and the AA have decided. I've been told the AA are keeping car central under review as they are inundated with complaints. These are on top of the lies beforehand. You state the dealer should of put in the advert the car had a new engine. If it had an engine the trader would of put it in. It is normal for a trader to buy salvage to put back on the road. However a reputable dealer only deals in reputable cars unlike yourselves. The statement you made about the trader buying scrap cars made me laugh that says it all, thank you.

When problems occurred soon after delivery with the car, we raised them with the sales team who have been rude, aggressive and threatening towards me and my family. I’ve asked for confirmation of the parts used and where they were purchased from along with documentation of payments made by the warranty company Blackstar warranties all of which has gone unanswered. Do not use this company