The advertisment for the car was selling, very nice car throughout. Communication was prompt and viewing, buying and driving the car out was professional throughout. I felt comfortable with full... Toon meer
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Great team and service, couldn’t be more helpful, really happy and will definitely use again. So happy with the service and advice. Really made me feel Comfortable. Can not recommend enough.
The Kia spirtage I purchased from Car central in Birmingham broke down 20 miles after Purchasing on 31st December 2025. It’s in the garage and I have not heard anything from car central or the warrant... Toon meer
Best car sell, so happy with my purchase, all checks done honestly, car sold as advertised. Would definitely recommend this car sale.
Bedrijfsgegevens
Geschreven door het bedrijf
Unfortunately, the reviews posted on TP are neither an accurate or a genuine reflection on our ratings. All our verified reviews, based on genuine experiences and after-sales services, are readily available on other review sites. These sites do not allow fake reviews. However, TP has been removing legitimate verified positive reviews from our customers to ‘encourage’ us into purchasing paid plans to improve our rating scores, while refusing to remove unverified reviews. Over the past four months, TP has removed 86 verified positive reviews from our page however, allowed false, inaccurate and unverified reviews published, even after we provided information to confirm the reviews were false and misleading. AInterestingly, TP contacted us via email, offering upgraded subscriptions with promises of a quick improvement in impact (star ratings) Essentially, paying them would stop the removal of positive reviews and increase our score. This kind of behaviour is a common issue with TP and small businesses. Our understanding is that the platform's prioritisation of revenue generation over the integrity of its review system undermines the reliability of the reviews displayed. This perceived bias towards paying clients, combined with the lack of clear, transparent and consistent review moderation processes, further erodes confidence in TP's ability to provide an honest and fair representation of customer feed In addition, any positive reviews posted are automatically removed by Trustpilot, unless we provide a sales invoice as proof it was posted by a genuine customer, however negative false reviews are allowed to remain, even when we request proof of a sales invoice, or even an email address Trustpilot refuse to provide to us. Trustpilot reviews are not verified, and Trustpilot reviews are NOT to be trusted.
Contactgegevens
Verenigd Koninkrijk
- www.carcentralbrum.co.uk
3,6
Gemiddeld
96 reviews
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bought dacia duster 2 days later glow…
bought dacia duster 2 days later glow plugs failed got it repaired /sent inoice 6 months later still not payed/sold with wires poking through rear tyre /TRACK ROD ENDS DEEMED dangerous could collapse at any time cars cant be driven as not road worthy /Both front discs heavily pittied causing front end to judder under braking/ was told car had been serviced oils Black as tar /timing belts worn water pump needs done if it had been serviced these things would have been done/service book stamped at 36K car now on 87K with no further service stamps please avoid having to take them to court sending letter of intent to give them chance to fix faults but they are very good at trying to get out of not putting thinGs right,furthermore as car arrived both driver's side wheels alloy are flaking and peeling of ,air vent tied up with string opened vent fell to bits in hand ,contacted A.A as approved used car ,they car hub dissolved from A,A to many bad reviews wonder why ?!.
2 april 2025
Review zonder uitnodiging
Antwoord van carcentralbrum.co.uk
Hello Paul,
Thank you for your review. However, we would like to clarify the facts regarding your concerns.
You purchased the car from us in October 2024 and contacted us via email in April 2025. In your email, you mentioned that the car needed new brakes and that a wire was showing through a tyre. We asked for the car's mileage at that time, and you confirmed that you had driven 5,000 miles since purchase. The car had a new MOT at the time of sale, and these faults were not present when you bought it.
You also stated that the warranty company had not refunded you for the glow plugs. However, when we contacted them, they had no record of your claim. We then requested an invoice from you, which you provided. Upon reviewing the invoice, we noticed discrepancies—it was dated 30/01/2025 but stated that payment was made on 12/12/2024. These dates did not align, raising concerns about the validity of the invoice. We forwarded it to the warranty company, and they confirmed that it was incorrect and not genuine.
When writing a review, we kindly ask that you remain factual and honest. We are always happy to assist our customers, but it is important to ensure accuracy in any claims made. The facts remain: you have had the car for six months, driven 5,000 miles, and are now claiming that the brakes and tyres were faulty at the time of sale additionally you are now claiming that when the car arrived both drivers side wheels are flaking and peeling - yet you have only just advised us 6 months later? However, it is unlikely that the car could have covered that distance if the brakes and tyres were already in such poor condition.
* EDIT * Yes, we can confirm we are an RAC Approved dealer not AA.
Thank you for your follow-up message. I believe the review in question should be removed, as it is entirely false and not based on any factual information. If it is not taken down, we will be contacting the AA and considering further action through our legal team.
We completely understand that you're frustrated, as things may not be going the way you'd hoped. However, as you mentioned in your email on Wednesday—stating that you would respond in the morning—it seems instead you've chosen to post a review, despite knowing the claims you made were untrue. Additionally, the invoice you submitted to the warranty company was fraudulent.
Please dont even go near this company…
Please dont even go near this company if you are looking to purchase a car and want to be at ease. The after service once you've paid them is shocking. They cut the call on you, give you false information etc and Harry the manager has no customer service skills at all its a joke. There is no such thing as warranty with these guys, and they'll make you pay for things which you have not even agreed to. I have never wrote a bad review for anyone so you know this is as real as it gets.
1 februari 2025
Review zonder uitnodiging
Antwoord van carcentralbrum.co.uk
Thank you for your review and for informing us that you never leave negative feedback. We would like to respond and clarify the facts.
You purchased a car from us on August 24. In January 2025 you claimed that the vehicle required a new EGR valve. We advised you to contact your warranty provider, which you did. The warranty company then instructed you to return the car to us for inspection. If they had approved the claim, they would have emailed us to arrange the necessary repairs. Instead, they requested that you obtain a mechanical report on the vehicle. Some garages charge approximately £40 for this, but you refused to pay and instead called us over 50 times, insisting that the warranty company had already approved your claim.
Our administrative staff asked you to provide an email from the warranty company confirming this approval, but no such evidence was received. We scheduled your car for inspection on Friday at 9:00 AM. Leading up to that date, you repeatedly called to confirm the appointment, and we assured you each time that it was scheduled.
On the day of the appointment booked for 9.00 AM you arrived at 11:00 AM 2 hours late. Our technician carried out a diagnostic test, which revealed that the only issue with the car was a faulty front driver's side bulb. On a Mercedes, this part costs £40 at trade price. We replaced the bulb and informed you that this was not a warranty-covered item. The diagnostic and fitting were provided free of charge, and we only asked you to pay for the bulb.
Your response was that we had acted unlawfully and that you refused to pay, demanding that we remove the bulb. We advised you that driving with only one working headlight is illegal, especially since you were now aware of the issue. You then requested to speak with management, and Harry took your call. During the conversation, you insisted that our customer service was inadequate and claimed to have evidence from the warranty company.
When asked to provide this evidence, you sent a one-line email stating, "If the EGR valve has failed, it would be covered." However, you never submitted a mechanical report and refused to pay for any diagnostics, despite repeatedly insisting that it was our responsibility to cover the cost. When Harry informed you that we had followed the correct procedure, you hung up.
If you need further assistance, please feel free to contact us or the warranty company directly.
Huge thank you!!!
A huge thank you to the staff of Carcentral Brum, especially Harry, for their time and patience in sourcing me a new car. I was really worried about buying my own secondhand car after having a company car for most of my life, but I am beyond happy with my car and the service I received. Thank you
8 februari 2025
Review zonder uitnodiging
Bought a car
Bought a car, great service and really pleased with the price too!!
8 februari 2025
Review zonder uitnodiging
Reliable car dealer
Honest, friendly and gave genuine advice when I was purchasing my second car. Highly recommend
8 februari 2025
Review zonder uitnodiging
Excellent service and help
Bought a fiat 500, my first car gentleman was exceptional, helped me choose a car fit for purpose which suited me and what I needed it for. I explained I wanted a manual and a small car, something that was durable and Harry did just that. Provided me with a choice of cars which I then chose the one I liked- originally this car was diesel which Harry explained would not be the most practical as living in a city with the new guidance and fees that had been raised - I was unaware of this. Once chose the car which was perfect for me Harry explained I could view the car and have a drive (not as the driver). The car was delivered with petrol in tank, all correct forms, Harry helped me throughout the whole process and gave me knowledge on where to go further - i.e insurance and other docs.
A couple years later my family went back for a new car they received the same service and have had no issues within the 5 years . Will recommend to first time drivers and anyone needing a helping hand, or anyone just looking for a good dealership
16 januari 2025
Review zonder uitnodiging
Antwoord van carcentralbrum.co.uk
Pleasure to deal with you!
I bought a transit from these guys…
I bought a transit from these guys first class would recommend
28 januari 2025
Review zonder uitnodiging
Antwoord van carcentralbrum.co.uk
Thanks for your great review
I needed to change my car to a more…
I needed to change my car to a more practical family car, for myself 3 children and 2 dogs! Saw one I liked, viewed the car the next day, the process was so quick and easy! Harry has been a pleasure to deal with, any questions I’ve had he’s been brilliant, just had my car delivered and I’m over the moon with it! A pleasure to deal with, I shall definitely buy my next car !
28 januari 2025
Review zonder uitnodiging
Antwoord van carcentralbrum.co.uk
Lovely to meet you, and thankyou for your review.
Very happy
Had a straightforward process in choosing the car..viewing it and after a few days the car was ready to pick up valeted to a very high standard. Harry is very good at his job and wouldn’t hesitate in recommending car central.
10 december 2024
Review zonder uitnodiging
Antwoord van carcentralbrum.co.uk
Great review, many thanks for your custom.
I purchased a ford ranger off this…
I purchased a ford ranger off this company, great truck, serviced and mot’d and good value for money. I would definitely recommend you giving them a try 👍
17 januari 2025
Review zonder uitnodiging
Antwoord van carcentralbrum.co.uk
Many thanks for choosing Car Central for your new truck.
A pleasing experience at car central birmingham
I have just purchased a car from car central.
I’m really delighted
They helped me choose one that was suitable for my needs
Advised me on models that were possibly unsuitable
They serviced, got a new MOT, valeted and it was ready to collect the next day
The staff were really helpful demonstrating the on board computer 👍🏻
I would definitely recommend car central
They have lots of stock also !!
13 januari 2025
Review zonder uitnodiging
Antwoord van carcentralbrum.co.uk
So happy you are delighted with your new car Denise. Thanks for your kind review.
Great experience
Great experience, highly recommend! From start to finish a complete smooth process and clear communication.
24 januari 2025
Review zonder uitnodiging
Antwoord van carcentralbrum.co.uk
Great to meet you Toby, many thanks for choosing Car Central.
1st class service from these guys
1st class service from these guys, and great car at a good price. I was a little cautious about buying on line , but all my questions and queries were answered honestly, more pictures and videos of the car were sent to me . And my new car was delivered within 4 days of my initial enquiry . Nothing was too much trouble for them .
19 november 2024
Review zonder uitnodiging
Antwoord van carcentralbrum.co.uk
Many thanks for taking the time to leave us such a great review Neil.
Golf R
I just bought my dream Golf R from these guys and it has been an amazing experience! I spoke with Harry who helped me through the whole process and made it a joyful and easy experience. Thank-you to the guys at car central, will definetely be back again for my next car.
10 januari 2025
Review zonder uitnodiging
Antwoord van carcentralbrum.co.uk
We hope you are enjoying your new car Daniel. Thank you for your great review.
Purchased a car in last 2 weeks for my…
Purchased a car in last 2 weeks for my wife, really pleased with it, great service and they were really helpful. They even valeted it ,inside and out , from the bodywork to the stitching .
Would recommend
24 januari 2025
Review zonder uitnodiging
Antwoord van carcentralbrum.co.uk
Happy to hear you are really pleased with your new car, we wish you many years of happy motoring!
Great service from start to finish…
Great service from start to finish nothing was too much trouble for these guys the whole team where very polite and friendly , also very knowledgable
17 oktober 2024
Review zonder uitnodiging
Antwoord van carcentralbrum.co.uk
Great review Scott! Many thanks
Avoid at all cost customer service a…
Avoid at all cost customer service a joke
After sales a joke will ignore calls emails however you try to contact them 3and a half years and small courts to get a refund
Please look for a reputal company the reviews tell you it all
31 januari 2024
Review zonder uitnodiging
Antwoord van carcentralbrum.co.uk
Thank you for your review. I’d like to set the record straight with factual information.
You purchased a BMW X5 from us approximately 3 1/2 years ago and later informed us that the gearbox was jerking. We immediately requested that you return the car to us for inspection. However, you returned the car 8 months later, after driving an additional 2,000 miles. At that point, we informed you that, in accordance with the Consumer Rights Act (CRA), we would deduct for the mileage covered. We then made you an offer, which you declined, and you stated your intention to take us to court.
It is important to note that you had the vehicle for 8 months, drove it 2,000 miles, and requested a full refund, which was not a reasonable expectation under the circumstances. You subsequently sent us a court notice, which we defended. However, you failed to attend the scheduled court date, and the case was struck out. You then reapplied to the court for a new date. The court recommended mediation, which we agreed to, and we ultimately paid you the same amount that we had initially offered.
The delays in resolving the matter were largely due to your non-attendance at the original court date and your subsequent reapplication. We are sorry for any inconvenience caused, but the timeline and resolution were largely within your control. In the end, the matter was resolved with the same offer we made from the outset.
Please read all the bad reviews and…
Please read all the bad reviews and listen to them. This business is a sham and Harry the dealer is a horrible person. Bought a car from him that was faulty, had an absolute ordeal trying to get it repaired and money back, he finally took the car back after 6 months of hell between us trying to contact him , and he didn't even give us a full refund. Please save your money and do not go near Car Hub Birmingham
1 juni 2024
Review zonder uitnodiging
Antwoord van carcentralbrum.co.uk
Thank you for your feedback. We’d like to clarify some factual points regarding your experience.
You purchased a car from us, and you reported an issue with the passenger window—it did not function properly with the one-touch system and required two presses to operate. You then took the car to Peugeot for a repair quote, which turned out to be an excessive £1,350. The warranty company rejected your claim based on this, so we agreed to have the car returned to us for a refund.
The delay in processing the refund was due to the fact that you and your husband had misplaced the logbook, spare key, and the service history. We agreed on a deduction for the missing key. Later, you found the logbook but mistakenly sent it to the wrong address. Once the logbook reached us, we promptly issued your refund.
These events were beyond our control and not caused by any fault on our part. Thank you for your understanding.
HARD AVOID
HARD AVOID
This company should be avoided at all costs unless you like throwing your money down the pan.
Bought a car from here only for everything that could go wrong to go wrong. Spent thousands on parts and labor only for them to let it sit in their lot for 9 months not being repaired at all. Had to get my own private recovery to collect the vehicle at my expense and they tried to keep all my purchased parts for themselves. At one point they lent me a vehicle that wasn't road legal as a courtesy car, it got impounded by the police. Don't believe any of the 5 star reviews.
Shambles - would never go back. I'm reporting them to trading standards.
3 januari 2025
Review zonder uitnodiging
Antwoord van carcentralbrum.co.uk
We would like to clarify the situation regarding the vehicle you purchased from us. After 9 months and 6,000 miles, the 4x4 transmission box failed, and you initially told us it was the gearbox. We conducted a thorough inspection with a third-party company, who confirmed their findings and submitted a warranty claim, which unfortunately was rejected.
Despite this, we tried to assist you in finding a new transfer box, but the costs were too high. You then informed us that you had purchased a transfer box and asked if we could fit it, to which we agreed to do free of charge as a goodwill gesture. At this point, you requested a courtesy car, and we agreed. This is where things started to go downhill.
You, who reside in Southam, left the vehicle in Birmingham for 6 weeks. The DVLA eventually towed the car away, believing it had been abandoned. You denied this, but the DVLA provided us with different information. The transfer box you supplied was the wrong one for your vehicle, and when we pointed this out, you accused us of swapping it for another box.
Subsequently, you visited our premises with your father and became abusive towards one of our female staff members. As a result, our director instructed you to leave and take the car with you. Eventually, you arranged to collect the vehicle, and we considered the matter closed.
Please remember, we were not liable in this situation, but we went above and beyond to assist you. Sadly, we were blamed and left with a compounded car due to it being abandoned.
Communications
I found a vehicle I liked on a Sunday, Harry got in touch on whatsapp with the information on the process to have a vehicle delivered, I made the required £99 by bank transfer. Unfortunately, my circumstances changed through some bad luck later in the day. I informed Harry, (via whatsapp) explained my change of situation, he cancelled the car and refunded my Deposit in full by the following Wednesday.
8 december 2024
Review zonder uitnodiging
Antwoord van carcentralbrum.co.uk
Thanks for taking the time to leave your great review Freddie.
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