CarHop Auto Sales & Finance Reviews 

It was horrible my salesman demonte was great he went out of his way to help me in every way possible but the financing people did nothing to help me even though this was my third vehicle I was getting through you guys and my pay history is immaculate and comes directly out of my account automatically and I even had made an extra payment already y'all still wanted money down to let me get in the vehicle that I wanted after already telling me I would be able to get that vehicle since this was my third vehicle paid off that I was going to be getting through you guys and I had referred my sister 2 months prior who is getting a vehicle through you guys so no I am not very satisfied even though I went ahead and got the vehicle.

My experience with carhop today was excellent and exceeded my expectations. I was able to get approved with a great rate and drive my new SUV today. Phil at the Pueblo location was an awesome salesman and worked the deal as quickly as possible and made every effort to get the job done. Thanks for a great experience Phil!

Quick love the help. Confident with the cars and the process. The ladies were professional.

After being a customer with a low downpayment requirement, having awesome payment history with this company, and receiving emails saying I'm VIP, I will no longer be using this company. They required a very high down payment the 2nd time around. Very misleading as there is nothing special about being a VIP customer and obviously it doesn't matter how many times you have bought a car or how good your history is with them.

Purchased my car June 11th have had nothing but issues since about two weeks after. I took it to hotwheelz their preferred mechanic with transmission issues on September 2nd. I was finally able to pick it up on September the 23rd but not even two days later it's broke again! I'm losing hours from work without a car. Something needs done!

It’s a guarantee the moment you drive the car off the lot something is going to happen that day or in the next few days...they claim they have an amazing warranty but they only fix certain engine parts, don’t pay for towing, and when they “fix” your car it has to be at one of there “trusted” mechanics who uses used parts. It took their mechanic a month...literally 30 days...to install a “new” transmission. And to put icing on the cake everybody that works there are a**holes after they get you to sign the paper work. It’s a shady company that preys on people with bad credit.

We got our 2nd car with them but after 3 months the car start to shows thick light blue color smoke. We immediately contact carhop to advise them but no response. I had my schedule with authorized repair of carhop then they sent the diagnostic result to carhop which is to change the engine because of a lot of things...but carhop refuse to fix our car since they said it still drivable...they said they will only approve the repair once its not drivable!!!!this is really a sh***!!! They want us to drive a car with a thick smoke and smell gas!!!!! Seems like they want us to continue to drive this until we had our accident....and they will probably change the engine by then!!!!! We are paying for a car with a high mileage that is worth $17,000 and and yet they dont want to fix it!!!! We're not gonna drive a car that might lead us to accident!!!!!

I can honestly say that I have never been so disappointed and let down in my life. I work hard and I felt it was time a take a big step and refinanced a car for the first time. Everything I feared is coming true. Carhop has made me feel abandoned, used and betrayed. I put my trust into carhop expecting i would find a safe reliable car for my daughter and I. I've had this car for 6 months and it has truly put a huge damper on my life. And there nothing I can about it. I got ripped off. Carhop does this thing where they but salvaged cars and wipe the codes clean off the cars computer, turn around it sell them. CARHOP also sells used card with safety recalls. Exactly 1 week after I got my jeep on the 6 day my car stalled on the freeway. I wanted to returned it that following day but this happened on a Sunday and carhop is closed on Sundays. Anyways many more problems have occurred and no repair shop under warranty will work on my car. Forget you carhop. I can honestly say that you ruined my freaking life you pieces of crud. All of you carhop employees should be ashamed. Real dirt bags.

So I have gotten two cars from here. Both times sale staff was awesome. They help to get you in what you like and can afford. Now the finance part is a toldly different animal. First there are about 50 different ones with all the different locations. So if you call them youcould be talking to someone in Alaska. So my car broke down the end of July. First thought was a starter light's coming on but not turning over. So it still would not start. Then we bought igition switch. It started, ran for 2 hours. Now I'm in contact with finance and let them no what's going on every step. Now we are at August the 8th. I don't have big money so I'm paying for towing,parts and labor. I even paid Good O'boy 24hour mobile service who charged me 100 bucks to say nothings wrong. But again it cut off and had to get it towed to a different shop. Where I paid 250 bucks. For them to tell me the cutoff box that carhop puts on the car is making it not start. So after them having my car for two more days. Three different finance people told me not to worry about late fees because it was there issues. But the one here in tulsa that I last spoke to basically said my issue and pay it all. Just felt this was not right. Anyone else have had this happened?

187,000 miles 800 down and 15,000 dollars for rusty SUV test drove 2 vehicles and both broken down on test drive staff no experience professional liars carhop sells nothing but buckets and the excellent reviews that's B.S. Carhop is trash garbage juice.If I can give them 0 stars I would

Don’t go here, the car they sold me, at its current condition is a 1-3k car, they got me for 8k. The ac stopped blowing cold after a couple weeks and engine began stuttering, I checked under the hood and saw there was no coolant in the vehicle, also checked the oil and it was almost dry. I don’t think vehicles are allowed to be sold at dealerships without being serviced at all beforehand, but maybe I’m wrong. They have a “warranty” for limited service shops that from other reviews are not recommended to use. I don’t really want to damage the car further if I’m forced to keep it. Don’t expect a remotely close to fair price.

Edit: As for their reply, they are not concerned whatsoever as I’ve contacted and tried to work it out with them several times with no help.

Please go anywhere but here! I literally just payed off the car I bought from the Hayward Ca Carhop. It has been nothing but a nightmare. They make it sound like they will work with pretty much anyone with a job. We went in with a down payment and a great job but we had no credit. They barely sold us a car. I mean they acted like they had to move mountains to get us approved. We had pay stubs for the past 2 years making good money. And we had a couple thousand down.. So 5 hours later they approve us. Then they try to tell us what car we were going to buy. Like you don’t get to choose what car you want. I had been watching them put person after person in this suv for a test drive for the past 5 hours. We got in it and there wasn’t any door handles in the back. He tried to tell us it was no big deal.. it was a cosmetic fix. We decided that we were just done with this and started to leave..Only then did they show us a couple of other SUVs. We buy one, then go home thinking that things were finally going to be easier for us. 2 months later it breaks down on hwy4. I call them and they tell me to take it to one of their mechanics. The closest one was 50 miles away. I couldn’t afford the tow. Took it to another shop and payed out of pocket $450. Okay whatever... 1 month later it breaks down again, $650 fix.. 3 months later breaks down again $1100 fix.. Then on Christmas Day it breaks down again... new transmission $3000. Shortly after that it started over heating... we said #### it and parked the thing and gave up. It sat in our driveway and hasn’t moved since.. that was a year ago. They say they’ll help you but they don’t. They make it impossible. They wanted me to pay hundreds of dollars to have it towed to their shop.. They won’t help with the tow.. This suv started breaking down 2 months after we got it and has never stopped breaking down. It cost us sooo much money and heart ache. 2 years and now it’s finally payed off.. which is good because it can’t pass smog so I Can’t register it. It’s an absolute loss! Fortunately we were able to buy a 2021 Jeep Cherokee.
We were lucky.... I feel bad for ppl that have tighter budgets then us because this situation would just destroy a families finances. Don’t go to carhop... no matter what! They will want a co-signer anyways.. so go to a regular dealership with ur co-signer. Their cars are high mileage and aren’t worth a dime. Figure out another way to buy a car..

Yep got Ford Explorer few years ago nothing but problems. Never go to scam place again.

I ABSOLUTELY love going to the carhop located in Lakewood. I'm never disappointed with them. I MOST OF ALL would love to give a big shout out to Jacob. Jacob was BEYOND AMAZING. He took his time and worked overtime just to make sure that I got Approved and walked out with a car. He made sure to go above and beyond for me and I truly appreciate that... Thank you Carhop again for providing me with such wonderful experience like always 😀👍...

I was very upset at the fact that they chose the car 4 me I didn't get 2 pick it was an older model Buick & even wth a Co signer they didn't do much 4 me so I took that ugly car back.

Reading these experiences and the one time that I went there is very much the same. I went there to pay cash for a car. They had an unusual car and a color that I wanted. They would not accept cash only a high interest rate long-term contract. They would also not permit it to be inspected by a independent mechanic prior to purchase. That alone was enough to make me walk away.

I bought my car 2 months ago and it has giving me nothing but stress and pain already it's been in the shop 5 times had 2 transmissions a new battery a new fuel line and new tires and now need yet another transmission now I'm left with no car bad credit, broke and more stressed then when I got the car I do not reccomend them.

Chris was great got me approved in less than two hours I have bad credit and they still worked with me with low payments thanks guys 🥰

I was desperate....so I went to carhop. Two weeks later the car overheated on the freeway. Before I could get a tow the police impounded the vehicle and now car hop is harassing me for payment. The car was still under warranty. It got towed because it was a piece of junk. And all they have done is harass me for payment.

Their response to this review is a joke. They call me every day and we have the same conversation. I know a couple of other horror stories from ppl about this dealership. Don’t do it.

I'm pretty upset with this place... I went there this past week, (it now three days later) to look at buying a truck/suv. I had one particular in mind and was told they wanted a lil more down and when I tried to find out how much more the issue was just brushed off. Then the salesman comes up with a 06 ford five hundred and was all like no money down no payment for two weeks made Wells t sound great and I test drove and it drive ok and sounded good and was nice cosmetically so I said cool... Later on the same day I bought the car the transmission started slipping and slamming into gear. I called the next day about it and was told just to call one of the warranty shops listed on the website... I will say that's good and bad . Good part is I can get fixed for $100 deductible bad is I have only had car for one day and I'm gonna be without it already and have to find alternative transportation to work funny part was the salesman mentioned more than once how nice and how good the transmission was which is now telling me he knew it was screwed up and was somehow able to make it not noticable for a temporary time. I as well don't think I would use then again