CarHop Auto Sales & Finance Reviews 

I'm pretty upset with this place... I went there this past week, (it now three days later) to look at buying a truck/suv. I had one particular in mind and was told they wanted a lil more down and when I tried to find out how much more the issue was just brushed off. Then the salesman comes up with a 06 ford five hundred and was all like no money down no payment for two weeks made Wells t sound great and I test drove and it drive ok and sounded good and was nice cosmetically so I said cool... Later on the same day I bought the car the transmission started slipping and slamming into gear. I called the next day about it and was told just to call one of the warranty shops listed on the website... I will say that's good and bad . Good part is I can get fixed for $100 deductible bad is I have only had car for one day and I'm gonna be without it already and have to find alternative transportation to work funny part was the salesman mentioned more than once how nice and how good the transmission was which is now telling me he knew it was screwed up and was somehow able to make it not noticable for a temporary time. I as well don't think I would use then again

CARHOP SUCKS THEY ARE A SCAM. THEY SELL CARS WITH CAR PARTS THAT ARE USED AND DINGY SO THEY CAN MAKE A HIGHER COMMISSION. THEY ARE LITERALLY A PYRAMID SCHEME, NO MATTER HOW DESPERATE YOU ARE TO GET A CAR DO NOOOOOTTTTTTT GO TO CARHOP!!!! ITLL BE COOL FOR THAT SECOND UNTL YOUR CAR STARTS MESSING UP ABOUT A MONTH OR TWO AFTER YOU GET IT, AND THE WARRANTY DOESNT COVER IT. WHATSOEVER. THERES ALWAYS A CATCH WHEN IT COMES TO A DEALERSHIP OFFERING 0 DOWN WITH BAD CREDIT. YOU GET WHAT YOU PAY FOR. I WISH I COULD GIVE THEM 0 STARS. ITS SO SAD SEEING HOW THEY ARE TAKING ADVANTAGE OF PEOPLE WHOS IN THE HOLE CREDIT WISE AND FINACIALLY WISE. IMA PAY THE REST OF THIS CAR OFF AND I WILL NEVERRRRRRR BE GOING THERE AGAIN. LETS HOPE THIS DAMN CAR DONT BREAK DOWN BEFORE THEN. AND OH YEAH THE WARRANTY THEY HAVE WHEN IT COMES TO CERTAIN PROBLEMS, THEYLL PUT CHEAP JUNKYARD PARTS BACK IN YOUR CAR. I WISH MORE PEOPLE KNEW HOW MESSED UP THEY ARE.

Carhop is a shady ass company. They take advantage of good, loyal paying customers. I just got my 2014 Kia Soul on 10-29-20 and my transmission is already out and after paying a little over 4000 since then (big principal payment of 3500 dollars in December) now they want to be the cheap ass holes that they are and put a used junkyard transmission in my car. Paying the 3000 that's left and never going back. Kiss my ASS CAR HOP!!!

Seriously the worst place you can buy a car! I haven’t had my car in 4 months because it’s been in shop after shop. I’ve had 2 transmissions put in and they still can’t figure out the issue. The approved mechanics carhop has are jokes none of the dealers know what they’re doing. I’ve went to 3 different ones so far and still no one has any answers. The funny part about it is the “account managers” don’t even care all they care about is making sure they get paid and not even the fact that the car is not working. They literally bug you all day via email and phone to make sure you make your car payment and not to mention they are so incompetent and have no idea what they’re doing. Almost done with my loan and I will never ever do this again and I have made sure to tell everyone I know not to waste their time here. My car is still not working! 5 months later. Worst place ever.

Thankful they got me in the car I wanted. There are some issues with the car but can’t really complain when nobody else would approve me

Good day, just over a year ago I bought a Chevy Malibu 2012; at the Bremerton WA branch received good customer service asked if I bought it would they fill the tank they agreed. Turned out to be a great car. Until Feb, 13: 2021 when it snowed. I was trying to get into my drive way with snow and ice some one did not stop and took out my whole passengers side of my car. It was totaled . Started the process of getting into another car at same store. Was not as good as before. Could not get the quality car I wanted even though my insurance paid off the loan.2 years early because I was responsible enough to have great full coverage insurance took a less quality car because approval department did not take the time to look at the big picture. Made the experience very stressful. And number 2 when I bought the Malibu I noticed the gas tank on empty and I said id buy it if they would fill it up they did. Great customer service. Not this time with the Nissan. Ryan the sales person at the Bremerton branch asked Ashlee the manager she flat out said NO. Mind you this cars gas was on empty . I was sweating it to get to the gas station with out running out. Horrible customer service. Makes them look cheap. Customer service got way worse .they seem way uptight. My Malibu and customer service was a 9 of 10. The Nissan was a 2 out of 10..

I went in to get my second car . Both times I had a good experience and I will continue to buy my vehicles through Car Hop they care about there customers and are easy to work with.

PURCHASED A CAR AND IF YOU ARE ONE DAY LATE THEY DISABLE THE STARTER SO YOU YOU CANT DRIVE IT , THEY DO NOT WORK WITH YOU FOR CRAP IF A SITUATION COMES UP. IF YOU GET PAID BI WEEKLY THEY FORCE YOU TO MAKE THREE PAYMENTS IF YOU GET THAT THIRD CHECK IN THE MONTH , TOTAL SCAM!!!!!!!!!! BUMPER FELL OFF AFTER TWO WEEKS TURNS OUT IT WAS ON WITH ZIP TIES! DO NOT GO HERE, I CAN NOT WAIT UNTIL MY POS IS PAID OFF!

Crystal was great! Very honest, knowledgeable, and kind. She made the experience as pleasant as possible.

I was VERY impressed. The whole staff (from manager to lot attendant) exceeded my expectations. I bought my car from the dealership on Aurora and can't thank them enough. All I can say is I take my hat off to the entire staff for a job well done!!!

I bought my 2005 Nissan Murano in 2019. My front pass hub assembly was ready to fall off. We spoke to the district manager Ryan Harvey regarding a few problems with my car. He was kind enough to cover the hub. All I had to pay was the $100.00 deductible Thanks Ryan!

Purchased a car after the 7 day return car has been a night mare . Now I have a hole in the muffler was told by the company that fixes their car doesn't do that kind of work that I would have to pay to get it done. This the tricky part im still under warranty. Then I called the finance company and was told that there is nothing they can do . Now my next step is court bunch of lemons ragadey broke down cars. They will get you with the no down payment 100$ to drive off with the piece of crap I am not feeling this at all

I have purchased a total of five vehicles from carhop. The last one I purchased because they did help me out when I needed it in the past. However this will be the last car I EVER purchase from them. 1st, THEY offered a lower % rate on the financing. This was later denied as they did not give me what they offered. Disappointed to say the least. 2nd, this vehicle has nothing but problems. The worst I’ve encountered yet. The biggest problem is I can only take it to a list of mechanics they provide and they are told to use bandaids as much as possible and have to have every penny needed approved first. My engine does not hold oil. I am constantly adding oil and leaving oil puddles everywhere I go. Even if the oil leak is covered which has to be diagnosed at a cost to me first. I would then have to take time off of work because the mechanics they use are only 9-5 shops. The one I was told I can use that is actually opened on Saturdays was conveniently removed from the list of acceptable mechanics once there were major problems found with the vehicle. The entire front suspension is shot and I have to have that replaced as the vehicle is literally unsafe to drive. It pulls hard and quick at high speeds. And when I say replaced it has to be replaced. It can not be repaired. I don’t expect the cars to be perfect but the severity of these issues are the reasons cars are gotten rid of to begin with.
Credit repair... not so much. I found out when you pay off a vehicle through carhop they do not satisfy the account, they close it. A closed account is the same as a “settled” account. It actually hurts your credit. My credit score DROPPED 82 points when I paid off the last vehicle. The main reason I will NOT be buying another vehicle from them. I have spent a long time and a lot of money repairing my credit that was damaged at no fault of my own. I trusted carhop and accepted their help when it was offered. Had I known of the full scam before hand I would have found an alternate solution. Do NOT, I repeat, do NOT buy a vehicle through them. It will do nothing but hurt you in the short AND long run. The vehicles are seriously over priced and will break as soon as your 7 day return policy expires. They are all about the mighty dollar. The sales persons will be sweet as can be and as helpful as possible getting you locked in the contract. But as soon as you need them, the finance department or service do not expect anything.

Added: also when I had the automatic payments set up I had them set up on Tuesdays Even though I’m paid on Friday’s. I did this because of holidays and such. So that there would be no risk of a missed payment. I was told this is absolutely no problem as long as I can begin making payments sooner. I agreed without hesitation. 6 months later I found out that because they never adjusted the days correctly in their system. Every payment I have made on time, without incident, on the agreed upon day... 3 DAYS LATE! And they won’t do anything about it. Really?

Liz paterson gave me great service and did everything she could to get me in the best vehicle fit for me. Great customer service.

So I bought a vehicle an 06 Jeep liberty and May 31st 2019 and I've only drove it 3 months random since I've had it over a year and a half they won't fix it I took it back 3 days after and they refused to let me trade it in they told me I was stuck with it make payments now I'm stuck with an 06 Jeep making payment after payment after payment for it to be sitting here and not running I have requested them to let me return it without anything bad to my credit but I was told no make the payments or you get a repo on your credit history they keep telling me to take it to the mechanic mechanic had it for 2 months couldn't find the problem and they refused to do anything about it except for a steal money from me using abuse me if you like being f***** over then I advise going to CarHop if you don't want to be f***** over I'd advise you to run as fast as you can to another car dealership don't mess with CarHop they will pretend to be the best people ever and screw you every minute and chance they get I wish somebody from corporate would contact me because I have been trying and trying to get answers and being told basically I'm f***** so could I get corporate to call me back

They prey on people with bad credit and then charge 3x market value for their junk vehicles. The sales staff and management pressure you into leaving a great review for them before you even leave the dealership. They sold me a 2005 trailblazer that kbbs for about 2500 for over $10000 once the payments have been made and its had nothing but problems all of which are not covered by their worthless warranty. PLEASE STAY AWAY!!

Jessica was very fast, courteous, and very polite and got things done. Talked to us about each step that was being made to get us in a vehicle. The vehicle we got is top of the line great. My favorite color to boot. Thank you for your service.

I recently purchased a vehicle on May 28th. Just this past weekend, I was relocating down from the mountains to the eastern plains here in Colorado, and on my way down the mountain, my car started shaking violently between 55-70 mph. I took the car back to the dealership this past Tuesday to explain what the issue was, and not only did they let me leave the lot the day of purchase with a car that had TERRIBLE tires, but a vehicle with horrible alignment and the shaking is caused by both control rods were broken!!! I confronted the manager about it, and she kept saying it could have been the routers, and I said no. She became very defensive about it, and when I wouldn’t back down, she said “well if I have to buy new tires, then I have to buy new tires.” ALL FOUR TIRES had a slow leak and were cracking, plus all the issues listed above, and the battery is terrible. She said that I have to bring back the battery and they’ll swap it out there.. what.. with another bad battery?? You say you inspect your vehicles when obviously the shops you take them too, the people do not deserve those jobs. And now that the control rods and tires are in, I have to pay $88 mounting fee because it was disclosed to me that “Since they bought the tires, that it was my responsibility to pick them up and take them to a shop to be mounted. Why is it MY responsibility when they sold me in an unsafe car! And it’s under warranty! This is B.S.!! I have proof of the issues on video while being inspected at the shop it’s currently at as we speak! Yes, they are paying for all the repairs, but I Should not have to be responsible for any of it! Be cautious when buying ANYTHING from them!

Thank you I'm happy the car that I want it thank you 😊

Carhop was great. Walked out with a car in about an hour. I would recommend.