Carpetright Limited - Basildon Reviews 535

Excellent service from the Basildon team they were very helpful

Such a great experience and the staff were so lovely and helpful- highly recommend x

Have progressed carpet orders and fitting for 2 rooms recently, with excellent customer service. Nicola in the store is so professional, friendly and efficient. A pleasure to deal with. Faultless. Secondly the fitting was undertaken by Alan and again what a pleasure to see someone performing his tasks without fuss, without mess and with a great smile on both occasions. 5 stars for definite.

I telephoned the general number for some advice on how much carpet I will need and spoke to Rich Harrington in the Basildon store. He was extremely helpful and friendly. An order was placed, paid for and delivery arranged. Easy!

I've just ordered my carpet via Richard Harrington at Basildon branch and he was very friendly and helpful. He sorted out the fitting appointment quickly and then helped me understand the quote. Very efficient service all around.

From our first contact in April, when the website wasn't working and we rang to ask for samples, to a couple of weeks ago when we rang to get a quote, to two days ago when we placed our order, Richard Harrington at Basildon could not have been more helpful, immediately sending out the requested samples, guiding us through the process of ordering and paying and informing what would happen on the day of fitting, and in the process giving us a very competitive quote including a generous discount and free underlay. We will provide a further review after fitting, but up to now absolutely first class customer service.

Richard was so lovely and helpful, definitely recommend.

The salesman was polite and honest,gave me the best options for what I needed, didn’t pressure me, overall a great experience.

Placed order with Rich from the Basildon branch. A pleasure dealing with him. He made the process smooth and simple. I highly recommend this salesperson.

Nicola at Basildon was extremely helpful and good to deal with in achieving what I wanted. She is a credit to Carpetright.

Richard Harrington was really friendly and helpful, gave great advice on underlay etc. which I know very little about! Didn't try to upsell me to a really expensive option that I don't need. Would definitely recommend

Richard helped me this afternoon over the telephone as I required helped placing an order.
He was very efficient, polite and patient. Very knowledgeable too.
Thank you.

Very helpful and informative. Gave us advice based on what we were using the rooms for which meant we needed a different underlay to the standard.

Not sales focused and didn’t get jumped on as soon as we entered the shop, which I think is a huge benefit as we had lots of time to make our own choices.

I would like to thank Mark and Rae for a great experience.
Rae was very professional and friendly when measuring for our carpets. She gave us great advice on what type of carpet to choose for us personally as what we originally chose, was not really suitable for our lifestyle.

Hopefully the fitting will be just as excellent.

Rich from the Basildon Store could not have been more helpful. His expert advice and patient explanation of the various options made the whole buying experience easy and straightforward. Many thanks indeed!

Superb service. Person came to the house to measure and sort out the order. Very friendly and and helpful.

I ordered carpets for the upstairs of my house and Rich Harrington in The Basildon Store was very helpful on the phone and via email. He gave me a great price and organised a measurement appointment with Sarah, who was also very helpful and professional. Rich then went the extra mile when I wanted to change my order and made my experience as hassle free as can be. Fully recommended.

Fantastic service from Nicola in the Pipps Hill branch Basildon. Very friendly and helpful. Sorted out everything.

The assistant anthony was very thorough to make sure we got exactly what we wanted. The guy Andy that came round to measure was also very thorough and knowledgeable .

Anthony was amazing sales person