Our recent visit to Carpetright Whetstone was a pleasant experience. Dee was very helpful. Dee understood our needs and provided the necessary information to help us choose the right carpet for our st... Toon meer
Locatie
Wijzig locatie1430 High Road, N20 9BS Whetstone, London, GB
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Great service by Pauline at Whetstone branch who tracked down the carpet we wanted and placed our order. Very friendly and efficient. Carpets fitted two days ago and we are very happy!
The sales person at the Whetstone branch on Sunday 08/01/2023 was excellent and made buying carpet from Carpetright a pleasure. She was on her own and dealt with numerous customers in the most charmin... Toon meer
Bedrijf heeft geantwoord
Excellent experience from start to finish. The rep attending our property and provided us samples we would like to see in our property. Did the measurements and after a bit of negotiation, we got our... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Carpetright is proud to be a leading floor coverings and beds provider. Since our foundation in 1988 we have grown, both organically and through acquisition, into an international retailer, operating in four European territories; the UK, Netherlands, Republic of Ireland and Belgium. Carpetright trade from over 300 stores and concessions in the UK as well as 120 stores across Holland, Belgium and the Republic of Ireland. We have a great range of carpets, vinyl, luxury vinyl, laminate, wood and beds available in all colours and designs, so we’re sure to have a style to suit your living space. Plus, with a fast sample service, you can select your favourite ranges and have a sample delivered straight to your door. Once you’ve chosen the floor for you, we’ll arrange a free home consultation where we’ll measure your room and provide top tips for your project before ordering and arranging the fitting of your dream floor with our arranged fitting service. Check out our ranges at www.carpetright.co.uk and begin your home transformation today!
Contactgegevens
1430 High Road, N20 9BS, Whetstone, London, Verenigd Koninkrijk
4,4
Uitstekend
143 reviews
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Pleasant shopping experience
Our recent visit to Carpetright Whetstone was a pleasant experience. Dee was very helpful. Dee understood our needs and provided the necessary information to help us choose the right carpet for our staircase and landing and laminate flooring for the bedrooms. We are extremely satisfied with the products purchased as well as the service provided by the staff at Carpetright, the laminate fitters and the carpet fitters. Thank you.
22 februari 2025
Review zonder uitnodiging
Great service by Pauline who tracked…
Great service by Pauline at Whetstone branch who tracked down the carpet we wanted and placed our order. Very friendly and efficient.
Carpets fitted two days ago and we are very happy!
20 februari 2025
Review zonder uitnodiging
Great service from the young Dutch guy…
Great service from the young Dutch guy who served us, very polite and helpful. Everything arranged for us , all went smoothly . Very good experience
19 juni 2024
Antwoord van Carpetright Limited - Whetstone
Hi Sara,
Pleased to hear about the great service you have had.
Thank you for your review.
Regards
Dean
Great service from your colleagues knew…
Great service from your colleagues knew exactly what I needed and wanted Without and sales pitches and will certainly be going back to them in the future
19 juni 2024
Antwoord van Carpetright Limited - Whetstone
Hi Carol,
Pleased to hear about the great service you have had.
Thank you for your review.
Regards
Dean
We are so happy with the service we…
We are so happy with the service we received from Yousef in your Whetstone Store
11 juni 2024
Antwoord van Carpetright Limited - Whetstone
Hi,
Pleased to hear about the good service you have had from Yousef.
Thank you for your review.
Regards
Dean
Antwoord van Carpetright Limited - Whetstone
Hi Norman,
Pleased to hear about the helpful and friendly service you have had.
Thank you for your review.
Regards
Dean
Antwoord van Carpetright Limited - Whetstone
Hi Neil,
Pleased to hear about the helpful and efficient service you have had.
Thank you for your review.
Regards
Dean
So far it’s been an awful experience…
So far it’s been an awful experience with the Whetstone branch. The shop manager can’t be bothered with calling customers back or even pick up the shop phone when it’s ringing.
I haven’t received any communication regarding my order and no one knows to tell me what’s the status of it.
3 juni 2024
Antwoord van Carpetright Limited - Whetstone
Hi Yardena,
We are sorry to hear this, we will investigate this and have someone contact you as soon as possible to discuss
Regards,
Amalia
Antwoord van Carpetright Limited - Whetstone
Hi Sheena,
Pleased to hear about the helpful and friendly service you have had.
Thank you for your review.
Regards
Dean
Shambolic costumer service
Shambolic costumer service. After waiting for 1 month for the vinyl flooring to arrive, they noticed that it was discontinued and asked us to choose a different one. Waste of time. Complete waste of time!
30 april 2024
Antwoord van Carpetright Limited - Whetstone
Hi Ben,
We are sorry to hear this, we will investigate this and have someone contact you as soon as possible to discuss
Regards,
Amalia
Antwoord van Carpetright Limited - Whetstone
Hi Maria,
Pleased to hear about the helpful and friendly service you have had.
Thank you for your review.
Regards
Dean
Have no clue what they’re doing
Really poor customer service. Came in last week asking for a quote on a landing and two sets of staircases. I asked if we could have the quote and book in a measuring - they said the system didn’t work and so they couldn’t do either. They said they’d call Monday and get everything sorted. Called (myself) 4 times during the week and each time they said my sales person was busy and never got back.
Went to another carpetright this weekend and for the same carpet and install we got quoted more than half the price vs whetstone. Leaves me wondering if the Whetstone branch had any clue what they were doing
13 april 2024
Review zonder uitnodiging
Antwoord van Carpetright Limited - Whetstone
Hello, Thank you for your feedback, we have been experiencing some technical difficulties over the past few days which has caused some delays, your feedback is important and we will investigate this further Kind Regards Rebecca
Disappointing customer service
I felt that I had to do a lot of chasing for my order to be completed. As a customer I feel it should be the other way round. I didn't get a call back as promised from the gentleman whom I spoke to and had met the previous day to finalise the purchase. In fact I spent almost half my day calling, leaving messages and even calling another branch before they contacted from the Whetstone branch. Also I wasn't given the full agreed offer within the finance agreement.
4 april 2024
Antwoord van Carpetright Limited - Whetstone
Hi,
I am sorry to hear about the experience you are having and poor communication.
We will make sure the service improves moving forward.
Regards
Dean
Decent range of products at competitive…
Decent range of products at competitive prices ... wonderful service and advice provided by member of staff
3 maart 2024
Antwoord van Carpetright Limited - Whetstone
Hi,
Pleased to hear about the wonderful service you have had and the decent range and prices you have found with us.
Thank you for your review.
Regards
Dean
Not bad sales staff, could be more approachable
Efficient service recieved today by myself.
Staff not very approachable and a little aggressive in manner I felt.
23 februari 2024
Antwoord van Carpetright Limited - Whetstone
Hi Khirsty,
Pleased to hear about the efficient services that you received from our team
Thank you for your review.
Regards,
Amalia
Excellent Customer Service
The showroom manager was very pleasant and helpful. He checked my situation first, before presenting me with the most appropriate types of carpet to suit my needs as well as my budget. He offered helpful advice, then allowed me plenty of time to make my final choice.
14 februari 2024
Antwoord van Carpetright Limited - Whetstone
Hi Pauline,
Pleased to hear about the excellent service you have had throughout the process.
Thank you for your review.
Regards
Dean
Experienced, helpful and efficient staff.
10 februari 2024
Antwoord van Carpetright Limited - Whetstone
Hi Sue,
Pleased to hear about the helpful and efficient service you have had.
Thank you for your review.
Regards
Dean
Great friendly service
Great friendly service. I didn’t get the ladies name, but she’s an absolutely fantastic member of staff. Friendly and went above and beyond. Very happy thank you carpet right 😁
10 februari 2024
Antwoord van Carpetright Limited - Whetstone
Thank you for your review and taking the time to recognise the service provided in the store, have a great week Rebecca
Pauline ⭐️⭐️⭐️⭐️⭐️
Pauline was excellent and helped immensely. The other chap we spoke to in store was more confusing and the estimator was quick and knowledgeable.
7 februari 2024
Antwoord van Carpetright Limited - Whetstone
Hi,
Pleased to hear about the excellent service you have had from Pauline.
Thank you for your review.
Regards
Dean
Excellent service - Happy We Used Them
Excellent service - Pauline was so kind / patient and knowledgeable- for some reason I was unsure of carpetright before hand, but really impressed buy their quality / price / service and turnaround time.
Nothing was ever a problem with our order, we had a week delay because of our builder, advised Pauline and she said not a problem, just let her know when ready - amazing
This is my experience from the whetstone branch - go to Pauline and you definitely won’t regret it
27 januari 2024
Antwoord van Carpetright Limited - Whetstone
Hi Tom,
Pleased to hear about the excellent service that you received from Pauline
Thank you for your review.
Regards,
Amalia
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