Carpetright Limited - Wolverhampton Reviews 252

Very professional very efficient. Well done carpet right and the home visit was superb for me because I’m a blind person very very good

Great service,all questions answered by a very knowledgeable salesman made it easy .

The store manager was brilliant. Great level of service from the point I went into the store to the point I left.

Great quality carpets sold and fitted by professionals

Friendly, helpful staff, great communication and aftercare
Love the fact there is a wide range at affordable prices, would recommend 100%
Wont be going anywhere else for my carpets in future

Efficient and knowledgeable staff polite and very quick on their understanding of our situation especially emma

Lack of communication between Carpetright and floor fitters delaying my fitting date. Was told I would be phoned back on three occasions to put things right that didn’t happen. In the end I was so fed up with it all I cancelled my order.

Good range of carpets, great customer service from Katie who was very accommodating to my needs.

Customer service and communication is shocking. Having been told my carpet would be at least 11 weeks as it wasn't in stock, imagine my surprise when the fitters turned up at my door unannounced weeks before this. The store manager tells me this date was booked when I ordered the carpet, would it not have helped to tell me this and not say we were at least 11 weeks out. I was also apparently sent a fitting date reminder via email, delivered into my junk email. This company should consider using text messages and phone calls when information changes, apparently they can't, but it didn't stop the salesman in store calling me multiple times to secure the sale. The store manager and central customer service team were unapologetic and wouldn't cover the loss of income we experienced by having to change our plans to accommodate the fitters. They said we should have turned them away, a brilliant way to treat your delivery partners. When I asked what would be done with my feedback, I was told nothing - so what's the point in sharing when customer experience has been rubbish if as a business they are not prepared to listen to the customer and ensure they improve service moving forward. As someone who works in both communication and customer service I was really disappointed in my experience, and will not use this business again. This is the first time I have ever written an online review for any company, that's how bad my experience was!! Store staff need both communication and customer service training!!!

All aspects of my purchase when smoothly.

Friendly staff. Helped me find a matching piece of beading that I needed

Quick and easy process, walked in, think the lady was called Emma told her what I wanted and was shown my options

Good experience received further discount on top of 50% off offer. Staff professional especially Aron

The staff at Wolverhampton Carpetright were really helpful.
Katie looked after me and was very efficient and helpful in helping me get the carpet right.
Much recommended

The Sales team were helpful and informative without being pushy and I would recommend them to anyone.

Phone was answered quickly, my correspondent was informative, calm and helpful. He patiently waited when I changed my mind and took a few minutes to find the product I knew I had seen but could not immediately locate. He explained the whole process of how I would pay quite clearly and left me re-assured that all, including delivery in future, would work out well.

Brilliant from start to finish, really happy with new flooring

Great in store customer service. Helpful, not pushy. Pleasant and welcoming. The whole process was so easy.

No-one else in the show-room, so we had instant and full attention from one of the staff present. We arrange the purchase of a carpet in record time!