I ordered a Samsonite suitcase at a great price the other day. Only thing was when I checked the dimensions it was probably a bit too big. Oops: I got in touch immediately and they replied instantl... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Great company! Online website chat fab, customer service fab, price fab and delivery fab! Dont hesitate to buy from this company. A special thanks to Siriman for amazing communication from start to fi... Toon meer
Bedrijf heeft geantwoord
Absolutely awesone customer service. I've been umming and ahing about getting aluminium suitcases for ages. I finally decided on some aluminim-look ones fromSamsonite. They were reduced on CASE... Toon meer
Bedrijf heeft geantwoord
The online ordering process was simple and efficient and our new case arrived promptly. Unfortunately I had to return it because I'd ordered the wrong size. I was able to speak with a real person by p... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
100 Years of Luggage Expertise. At Case, we've been sourcing and selling the world’s finest luggage since 1923. From luxury suitcases to smart business bags and trusted travel accessories, we bring you the best from brands like Samsonite, Tumi, Bric’s, Briggs & Riley, Carl Friedrik and many more. Whether you're heading off on a family holiday, business trip, cruise, or weekend away, you’ll find premium luggage, backpacks, holdalls, laptop bags, and RFID wallets, all backed by expert service and free UK delivery. Shop in-store or online with confidence. Case is your trusted luggage specialist for every journey.
Contactgegevens
720 Centennial Court, Centennial Park, WD6 3SY, Elstree, Verenigd Koninkrijk
- 0345 003 8283
- info@caseluggage.com
- www.caseluggage.com
4,7
Uitstekend
4K reviews
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A lovely product will enjoy using it
28 juli 2024
Antwoord van Case Luggage
Dear FW,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Happy Traveling!
Case Luggage
I am missing an item in my order
I am missing an item in my order, I have emailed and phoned and have not been contacted.
The other case I did receive in my order came locked, I have not received a copy of code so I am unable to open it.
9 augustus 2024
Review zonder uitnodiging
Antwoord van Case Luggage
Dear Amy,
I’m sorry to hear that you felt the need to leave a 1-star review over the weekend.
Please note that our customer service department is open Monday to Friday from 9:00 AM to 5:30 PM. You contacted us on Saturday at 3:14 PM and again on Sunday at 1:35 PM. I replied to your message on Monday at 9:08 AM, informing you that the suitcase code is set to the default "000." I also suggested checking inside the suitcase for the missing item, and if it’s not there, I will follow up on the matter.
I’m awaiting your response so that I can assist you further.
Kind regards
Case Luggage
Antwoord van Case Luggage
Dear Sultan,
Thanks for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Come back and see us soon.
Cheers!
Case Luggage
Excellent value and 50% cheaper than…
Excellent value and 50% cheaper than anywhere else.
2 augustus 2024
Antwoord van Case Luggage
Dear Andrew,
We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Happy Traveling!
Case Luggage
Excellent customer service
Excellent customer service. I ordered the wrong case and they sent me the correct one without question and collected the case ordered by mistake. Delivery was super quick and the guy I spoke to was very helpful. Definitely be my go to for cases.
25 juli 2024
Antwoord van Case Luggage
Dear Mr Allen,
We are incredibly grateful that you took the time out to leave us a 5-Star review.
I hope to welcome you back to Case Luggage soon.
Case Luggage
Antwoord van Case Luggage
Dear Richard,
Thank you sincerely for your wonderful review. We're delighted to hear that you're satisfied with both your order and the service you received. Swift delivery is something we always aim for whenever feasible!
Warm regards,
Case Luggage
Great service , fantastic value ,
Very pleased with my case , and such a fast delivery service 😊
7 augustus 2024
Review zonder uitnodiging
Antwoord van Case Luggage
Dear Sandra,
Thank you so much for your great review. We are pleased you are happy with your order and the service provided. We do like a fast delivery wherever possible!
Kind regards
Case Luggage
Case arrived quickly
Case arrived quickly. Really pleased with the case as it’s even nicer than it looked in the photos. It was in the sale so a great price also. Would recommend and would use again.
31 juli 2024
Antwoord van Case Luggage
Dear Donna,
Thank you for your review. We are glad to hear you are happy with your order with us.
We'll be more than happy to assist you in the near future if you need our help.
Kind regards
Case Luggage
A Masterclass in Customer Service
Was in the market for a new Tumi holdall, and saw that Case had the exact model I was after. A call through their team confirmed they had stock (on that, Simiran, who I spoke with, was professional and courteous) and could despatch same day. Sure enough the bag arrived the very next day. Superb service. Highly recommended!
31 juli 2024
Review zonder uitnodiging
Antwoord van Case Luggage
Dear Andrew,
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with us. I'm glad I could assist you in finding the exact Tumi holdall you were looking for and ensure it was dispatched promptly. Your kind words about our service mean a lot to us.
If you need anything else in the future, please don't hesitate to reach out. Enjoy your new bag!
Warm regards,
Case Luggage
Truly excellent service
Truly excellent service.
You can really tell how good a company is when you have an issue.
I had an issue and it
was dealt with by Simiran swiftly and with regular updates. If only all companies acted this way. Very happy with the service I received.
Highly recommend.
25 juli 2024
Review zonder uitnodiging
Antwoord van Case Luggage
Dear Steve,
Thank you for your review. We are glad to hear you are happy with your order with us.
We'll be more than happy to assist you in the near future if you need our help.
Kind regards
Case Luggage
Great delivery time.
8 juli 2024
Antwoord van Case Luggage
Dear Lesley,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Happy Traveling!
Case Luggage
DO NOT BUY from CASE LUGGAGE !!!
DO NOT BUY from CASE LUGGAGE !!!
Purchased the Samsonite 55cm easy access 4 wheel spinner expandable stackable bag almost 2 years ago. First time I’ve ever experienced this product to fail so quickly. The damage was to the actual case shell beside one of the wheels. Totally unfit for purpose now.
It’s not repairable so CASE LUGGAGE have refused to replace my bag under my guarantee saying they can’t do anymore to help and thank me for my understanding!
Really bad customer service, they simply don’t care once they have your money.
Pointless saying about a guarantee when purchasing as this is a meaningless gesture only ; that they have no intention of fulfilling when actually needed.
Currently going through Samsonite UK to resolve this. They have been really helpful resolving this as it’s still under guarantee!
Lesson learnt : purchasing from a supposedly reputable website just to save a few pounds is too risky and not worth the stress if you ever need assistance.
19 juli 2024
Review zonder uitnodiging
Antwoord van Case Luggage
Dear Fay,
I’m sorry to hear that you felt the need to leave a 1-star review.
You sent your item to Samsonite's repair partner, K2 Global, who informed you that the issue was not a manufacturing defect and, therefore, they could not repair it. I explained that, based on K2 Global’s assessment, I am unable to provide a replacement. I suggested reaching out to Samsonite directly, as they might offer additional support or alternative solutions for your situation. I apologised for the inconvenience but clarified that I couldn’t assist further.
You subsequently informed me that you would advise your colleagues against purchasing from us. In response, I reiterated our inability to replace the item and apologised once again for the situation.
This is what happens when you do not order directly from the manufacturer, such as Samsonite. At CASE, we send items to a licensed Samsonite repair company, which can sometimes limit our ability to resolve issues directly.
I understand that you needed to vent your frustration online. While we strive to handle all situations with care, sometimes the best resolution comes from seeking additional support from the manufacturer. I hope your experience with Samsonite UK proves more satisfactory.
Kind regards
Case Luggage
Antwoord van Case Luggage
Dear Robbie,
Thank you for your review. We are glad to hear you are happy with your order with us.
We'll be more than happy to assist you in the near future if you need our help.
Kind regards
Case Luggage
Delivered quickly and in good…
Delivered quickly and in good condition. Thank You
19 juli 2024
Review zonder uitnodiging
Antwoord van Case Luggage
Dear Garry,
We sincerely appreciate your positive feedback. It brings us great joy to know that you are satisfied with both your order and the service you received. At Case Luggage, we always strive for swift delivery whenever feasible.
Warm regards,
Case Luggage
Looking Good
Ordering this case was very straight forward,kept inform about my purchase and when it was going to be delivered.
The quality and finish of the case looks very good quality. Looking forward to using it on my next travels.
19 juli 2024
Review zonder uitnodiging
Antwoord van Case Luggage
Dear Jacky,
Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.
Kind regards
Case Luggage
I got exactly what I ordered and I…
I got exactly what I ordered and I loved it!.. it’s so cute.
5 juli 2024
Antwoord van Case Luggage
Dear Abimbola,
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve the service for everyone
Kind regards
Case Luggage
Excellent service
Excellent service . Good quality suitcase as a birthday present. Delivered as promised in time .
6 juli 2024
Antwoord van Case Luggage
Dear Jyoti,
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. Please let us know what we can do for you in the future.
Kind regards
Case Luggage
Antwoord van Case Luggage
Dear Haniy,
Thanks for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Come back and see us soon.
Cheers!
Case Luggage
Excellent customer service team
Excellent customer service team. Asked for my order to be delayed, as I was not available to take delivery. Customer service team responded and accommodated my request with no hassle.
Would definitely recommend
4 juli 2024
Antwoord van Case Luggage
Dear Muskesh,
Thank you for your review. We are glad to hear you are happy with your order with us.
We'll be more than happy to assist you in the near future if you need our help.
Kind regards
Case Luggage
Good easy ordering online swift time…
Good easy ordering online swift time for delivery excellent product
3 juli 2024
Antwoord van Case Luggage
Dear Susan,
Thank you sincerely for your wonderful review. We're delighted to hear that you're satisfied with both your order and the service you received. Swift delivery is something we always aim for whenever feasible!
Warm regards,
Case Luggage
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