Standard Low IQ complaints department - They are just a sale sight. they don't see any of the products they sell and they don't inspect them. We bought a laptop completely bugged out with a non functi... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I buy a fair bit from Cash Converters, have had a couple of issues but they have been resolved, customer services are quick to reply. Deliveries are another matter...DHL are a joke, damaged items, fai... Toon meer
Bedrijf heeft geantwoord
Oldham, Greater Manchester Disappointing Customer Service When Returning a Faulty Item I bought a large widescreen monitor here two weeks ago, but it quickly developed an intermittent screen fli... Toon meer
Bedrijf heeft geantwoord
I firstly enquired about an iPhone online asking for a price reduction and Nikki replied accepting the reduction in price I was very pleased. After purchasing the item response was very efficient and... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The world’s largest retailer of second-hand goods, Buybacks and pawnbroking. We sell a wide range of quality second-hand goods, including laptops, jewellery, and power tools – all of which come with a 12-month warranty*. We help with getting extra cash and buying unwanted or unused items of value to sell or pawn in exchange for cash on the spot. *See website for Terms and Conditions.
Contactgegevens
5 Wellfield , Preston Brook , WA7 3AZ, Runcorn, Verenigd Koninkrijk
- customerservices.uk@cashconverters.com
- www.cashconverters.co.uk
3,6
Gemiddeld
7K reviews
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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 88% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Buying is excellent
Bought on line a few times. Always very good prices, descriptions are accurate and items are well packaged.
Never sold to them so can't comment on that side
21 juli 2026
Review zonder uitnodiging
Antwoord van Cash Converters (UK) Ltd.
Hi Adrian Thank you for your review of the items you have purchased via the Cash Converters website , we appreciate your feedback. Kind Regards CCUK Support Centre
Outstanding customer service
I purchased a mobile phone from Cash Converters in Colchester, Essex. The first one I purchased would not accept my sim, it turned out that the phone was a contract phone which had been sold to them perfectly fine, however while it was sitting on the shelf waiting to be sold it was blocked by the network provider unbeknown to Cash Converters. I therefore took the phone back and they went above and beyond to sort the issue out, I got the phone I wanted and am incredibly pleased with it.
18 juli 2026
Review zonder uitnodiging
Antwoord van Cash Converters (UK) Ltd.
Hi William,
Thank you for your review we are sorry to hear about the issue with the first phone, but we're pleased that our Colchester team was able to resolve the situation and help you find the phone you wanted. We always aim to provide the best possible service, and it's great to hear that the team went above and beyond to make things right.
Kind regards,
CCUK Customer Support Team
Diana at Hounslow provided absolutely…
Diana at Hounslow provided absolutely outstanding customer service. She went above and beyond to help me choose and set up my new phone, making the whole process smooth and stress-free. She also took the time to transfer all of my data to my new device, ensuring everything was set up perfectly. Diana was friendly, patient, knowledgeable, and genuinely cared about making sure I left happy. I couldn’t have asked for a better experience. Thank you, Diana, for your exceptional service—I highly recommend asking for her if you visit the Hounslow store!
18 juli 2026
Review zonder uitnodiging
Antwoord van Cash Converters (UK) Ltd.
Hi,
Thank you for your review and comments for Diana we are pleased you found Diana to be patience, knowledge, and provided you with such outstanding service and made choosing and setting up your new phone a smooth, stress-free experience. It's great to know she took the time to transfer your data and ensured everything was set up perfectly. Here at Cash Converters we put customer experience and satisfaction as our priority, and your review reaffirms the hard work Diana put in every day.
Kind regards,
CCUK Customer Support Team
Chris and David from the Shirley Branch…
Chris and David from the Shirley Branch went above and beyond to help me sell my gold to them. They gave me a good price and made it extremely easy to do. They couldn't have been nicer.
16 juli 2026
Review zonder uitnodiging
Antwoord van Cash Converters (UK) Ltd.
Hi Pasty,
Thank you for your review and comments for Chris and David, we happy to hear you feel Chris and David went above and beyond when selling your unwanted gold. And you found the store to be competitive.
Kind regards,
CCUK customer support team
Received my Shark fan today
Received my Shark fan today. Very well wrapped. Beautiful condition. Absolutely delighted with such a speedy delivery too. Thank you Redditch Branch CC staff, much appreciated to receive such great service
🤩🤩🤩🤩🤩
15 juli 2026
Review zonder uitnodiging
Antwoord van Cash Converters (UK) Ltd.
Hi
Thank you for your review we are pleased your fan arrived in a timely manner and very well wrapped and you are happy with the condition, we look forward to receiving your next order.
Kind regards,
CCUK customer support team
Used Pro Multi-Saw 440W
Used Pro Multi-Saw 440W (Clm500ms) Reciprocating Saw In Box With Tools (7 Blades ) From,Warrington, North West,
I bough the above item used in box with tools hence why i bought it because it came with blades and they can be seen on there website, But when it arrived tonight it was just the bear unit with no box or tools, wear are the tools and the box and how did somebody not see the missing tools and box on the photo when they were packing it,
I though it was odd and the wrong shape when it arrived has it was the wrong shape for a box ?
When you read this tomorrow at Warrington please short out the pick up for return for my full refund, am i within my 14 days return policy and the e mail to the shop,
i have just now e mailed the shop and attached 3 photos of the missing box and tools,
14 juli 2026
Review zonder uitnodiging
Honestly the watch I purchased if you…
Honestly the watch I purchased if you look on eBay there triple the price what I paid at Bletchley cash converters I wouldn’t hesitate to trust that store Gina advised me the watch quality as I purchased online and true to her word was exactly as Gina described A1 condition also the salesman I spoke to on the phone well done to both of you
13 juli 2026
Review zonder uitnodiging
Antwoord van Cash Converters (UK) Ltd.
Hi Michael Thank you for your review, we are pleased to see you are happy with the service you received from Gina and her colleague,we hope to see you shopping with Cash Converters again soon Kind Regards CCUK Support Centre
Great fast delivery and service
Great fast delivery and service from Byker store shields road Newcastle.
14 juli 2026
Review zonder uitnodiging
Antwoord van Cash Converters (UK) Ltd.
Hi Christine,
Thank you for your review we are pleased, your order arrived in a timely manner. We look forward to your next order.
Kind regards,
CCUK customer support team
Bought a refurbished laptop that is…
Bought a refurbished laptop that is locked. And clearly not wiped. What else do I need to say
14 juli 2026
Review zonder uitnodiging
Antwoord van Cash Converters (UK) Ltd.
Hi
Thank you for your review please email customerservices.uk@cashconverters.com in you email can you provide either the name of tyhe store you made your purchase or your order number this starts with PO this can be found on your order/dispatch email, also any communications you have between you and store. Once received this will be sent to the area manager to look into.
Kind regards,
CCUK customer support team
Customer service
Daniel was very helpful and straight forward, he’s a cool guy 😎 👌🏽
13 juli 2026
Review zonder uitnodiging
Antwoord van Cash Converters (UK) Ltd.
Hi Bryson Thank you for your review, much appreciated , can you advise which store you are referring too Kind Regards CCUK Support Centre
I had not considered Cash Converters…
I had not considered Cash Converters for my purchase until they popped up in an online search.
After further (fruitless) searching I was sold !
Product arrived well wrapped within 48hrs.
Very pleased with the service.
Thanks,
Paul
11 juli 2026
Review zonder uitnodiging
Antwoord van Cash Converters (UK) Ltd.
Hi Paul Thank you for your review, we are pleased to hear you are happy with the service and product you have received from Cash Converters , we hope to see you shopping again soon with us for more bargains Kind Regards CCUK Support Centre
Makita SDS Drill -Stock port
Makita SDS Drill -Stock port on line purchase
Drill sells for £117 body only on line
Purchased immaculate Drill and 6AH Battery for £89 #Bargain🥳
Issue with Battery ,will not charge!🥺
Cash converters won’t swap battery or give partial refund , will only refund if everything returns , I’m stuck as want Drill so will take hit on Battery 🪫 just t think it’s poor show from a major company with hundreds of batteries listed in on line shop ?
Andy -in Scotland
8 juli 2026
Review zonder uitnodiging
Antwoord van Cash Converters (UK) Ltd.
Hi Andy,
Thank you for taking the time to leave a review.
We're sorry to hear about your experience. We would like to clarify that your purchase was made from Cash Generator, whereas we are Cash Converters. Although our names are similar, we are separate businesses with different ownership, policies, and online stores.
At Cash Converters, if an item purchased online is found to be faulty or not as described, our policy is to return the complete purchase, including all accessories, for a full refund. We are unable to offer partial refunds or exchange individual components, as the item is sold as a complete package.Cash Converters stores are independently owned by either our corporate business or franchise partners, but all operate under the same customer service standards and returns policy.We hope this helps clarify the situation, and we recommend contacting Cash Generator directly if you wish to discuss their decision further. Kind Regards CCUK Support Centre
good communication
good communication. item dispatched straight away
Telford TF11NE
9 juli 2026
Review zonder uitnodiging
Antwoord van Cash Converters (UK) Ltd.
Hi Thank you for your review , can you advise which store you purchased from , so we can feedback ? Kind Regards CCUK Support Centre
Cash Converters Tonbridge
Just purchased an iPad from Cash Converters Tonbridge.
Very helpful staff especially Sebastian the Manager.
When the iPad arrived it was in exactly the condition as described & I am very pleased with it.
Thanks
4 juli 2026
Review zonder uitnodiging
Antwoord van Cash Converters (UK) Ltd.
Hi Roger Thank you for your review of the Tonbridge store ,we hope to see you shopping with Cash Converters again soon Kind Regards CCUK Support Centre
So was taking my Samsung curved TV for…
So was taking my Samsung curved TV for a bit back. Rang the Louth store ahead so wasn't driving 50 mins for nothing. Got there they agreed on a price and then told me that there was a problem with it. Making out they were experts when they had googled the TV they said my TV was broken. They didn't spot in there Google search the mural effect that happens in curved screens which Samsung say is not a problem. Workers in there are rubbish.avoid at all costs
2 juli 2026
Review zonder uitnodiging
Antwoord van Cash Converters (UK) Ltd.
Hi Les, thank you for taking the time to leave your feedback. We're sorry to hear you were disappointed with your experience.
We appreciate that you called ahead before making the journey, and we understand how frustrating it must have been to travel only to leave unhappy.Our team assesses items based on their condition and current resale value, and if there are concerns about a product's display or functionality, we have to take those into account during the valuation process. We certainly don't want anyone to feel that their item has been misjudged.
We will look into what happened and review the assessment with the team.
Thank you for bringing this to our attention. Kind Regards CCUK Support Centre
Terrible service
Terrible service, staff always seem fed up and argue amongst each other. Manager needs some customer service lessons, very rude. Go to CEX for better prices as we was told. No staff will ever reply to a query or complaint. Don't bother with this place.
4 juli 2026
Review zonder uitnodiging
Antwoord van Cash Converters (UK) Ltd.
Hi Kash, thank you for taking the time to leave your review.We're sorry to hear that your experience did not meet your expectations. We take all customer feedback seriously, and it's disappointing to hear your comments regarding the service you received. Please advise which store you are referring too ?
Providing friendly, professional customer service is important to us, and your feedback will be shared with the store management team so it can be reviewed internally.
Kind Regards CCUK Support Centre
great service from Rachel!
3 juli 2026
Review zonder uitnodiging
Antwoord van Cash Converters (UK) Ltd.
Hi Aashmeen Thank you for your review , can we ask which store you are referring too ? Kind Regards CCUK Support Centre
I brought a ps5 slim digital edition on…
I brought a ps5 slim digital edition on express delivery and when it arrived the hdmi port didn’t work I’m going to attempt to get my money back but I doubt that’ll happen.
2 juli 2026
Review zonder uitnodiging
Antwoord van Cash Converters (UK) Ltd.
Hi Daniel Thank you for your review,we are sorry to hear the HDMI port does not work, all items are tested when purchased, have you contacted store to advise of the fault(their details will be on the order confirmation email you received ) ? where they will arrange a collection of the item for inspection/refund kind regards CCUK Support Centre
Antwoord van Cash Converters (UK) Ltd.
Hi Lynne,
Thank you for your reviews and commenmts for the Redditch tea, we are pleased you found tyhe team to be Super helpful.
Kind regards,
CCUK customer support team
Amazing online order from Cash Converters Perth!
Cash Converters in Perth gave me a great experience from start to finish.
I had been browsing the online site for a while and had my eye on an item. Late Tuesday evening I sent an inquiry as I am unfortunately quite far from Perth and unable to visit in store. First thing on Wednesday morning I received a really helpful response from the store manager, Conner. Following this response, I purchased the item and was delighted to see that it was dispatched the same day with fully insured, tracked, next day delivery. Cut to today, I have the item with me less than 48 hours after my initial online inquiry.
To top this all off, the item was in even better condition than it looked online, and I couldn't be happier. In a world of businesses seemingly taking customers more and more for granted, I really felt compelled to highlight the amazing customer service from Conner and his team at Cash Converters Perth. Thank you!
2 juli 2026
Review zonder uitnodiging
Antwoord van Cash Converters (UK) Ltd.
Hi Alex,
Thank you for your review we are pleased that your experience with us exceeded your expectations from start to finish. It's fantastic to know that Conner was able to assist you promptly and that your item arrived so quickly and in even better condition than you expected. Here at Cash Converters we put customer experience and satisfaction as our priority, and your review reaffirms the hard work the team put in every day.
Kind regards,
CCUK Customer Support Team
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