Caye International Bank Reviews 

I’ve had the pleasure of working with Cay Bank, and I can confidently say their service is nothing short of outstanding. From day one, the onboarding process was smooth, professional, and clearly designed with the client’s needs in mind.
A special thanks goes to Seidy and Darina, whose support, attention to detail, and responsiveness made a lasting impression. They handled every step with efficiency, clarity, and a truly client first mindset. Whether it was documentation, compliance, or follow up questions, they were always available and helpful.
In an industry where trust and service are everything, Cay Bank stands out. I highly recommend them to anyone seeking a reliable and professional banking partner.

A very satisfied client

Caye Bank is always super professional, swift in their responses and extremely helpful.
In this particular case, Daisy Flores assisted me with some updates to my account, and it was a smooth, easy and great experience.
My praise goes to both Caye Bank in general and Daisy in particular.

Took a few weeks to get an account opened but the CIB team (Sofia especially) were always communicative and very helpful throughout the whole process. Very good to know that the team is quick to respond moving forwards! Highly recommended!

Opening an international bank account is not a simple process, and my experience with Caye International Bank ultimately left me impressed by the professionalism and dedication of their team—especially Alexzander Tzul.

From the beginning, Alexzander was responsive, patient, and clear in walking me through the documentation requirements. When I had questions around notarization, residency documents, and compliance requirements (I’m a non-resident living abroad), he provided direct answers and workable solutions instead of generic responses.

During the funding stage, I experienced delays and returned wires due to issues involving the correspondent bank and very specific formatting requirements. This was understandably frustrating, but this is where Alexzander really stood out. He took ownership of the situation, apologized for the delays, stayed engaged, and actively worked to diagnose the problem instead of deflecting responsibility. He reviewed screenshots, explained exactly what was wrong (beneficiary details and mandatory reference placement), and even offered to help complete the wire form correctly to avoid another failed transfer.

He also made himself available by phone and WhatsApp, which made a huge difference when dealing with time-sensitive international wires. That level of accessibility and accountability is rare.

I’d also like to recognize Sofia Muñoz, who was prompt and professional in providing wire instructions and updates, and who communicated clearly throughout the onboarding process.

Overall, international banking requires precision, patience, and good communication and the Caye International Bank team delivered where it mattered. The process isn’t instant, but the service is thorough, human, and genuinely supportive. Based on my experience, I would absolutely recommend them to anyone looking for a reputable offshore banking relationship.

Daisy Flores is always very helpful to me. She is an excellent expert banker. She is very patient and explained all the details to me.

Thanks to Daisy, I was able to access my account information. It was a great, pleasant and enjoyable experience. I wish that she were the one who would always help me in the future. Se is an exceptional asset to Caye Bank.

It was a pleasure to deal with them and they have amazing service. Prompt replies with a step-by-step process that they walk you through.

I would definitely recommend them because this process might be extremely complex without their guidance.

🙏🏻

Very good customer service from Seidy Acosta and Darina Tzul. They always follow up and assist where necessary.

The experience was smooth, thorough and very professional. Working with Chelsea has been seamless.

The onboarding process was quick, smooth and efficient. Chelsea has been a great help, and always quick to respond via email and other comms channels.

Thank you Chelsea!

We just opened an offshore bank account with Caye International Bank, which allows you to do it remotely and digitally. The onboarding was straightforward, and the guidance, support and information provided by Sofia Munoz throughout the whole process truly stood out.

I am a new client with Caye and so far it’s been a really great experience. I worked with Seidy Acosta and Alexander Tzul. They were both very professional and had really quick response times. Usually within 24 hours, many times faster than that. They were really thorough in their explanations of the process and with answering questions.

Excellent service and support by Seidy and Alex , I am so happy with their help to set up my on line banking

Very convenient setup of account and response was really good

From the very first interaction Seidy and Darina were very attentive and provided me with clear directions on how to easily navigate through the process. Emails were quickly responded to, and the service level has been excellent

Alexzander Tzul was extremely responsive and efficient, providing timely support and ensuring the process was completed smoothly and without delay. We greatly appreciate the speed and professionalism throughout the engagement.

I had an excellent experience with Caye International Bank from the beginning of the account-opening process all the way to the end. The entire process was smooth, professional, and very well organized.
I especially want to recognize Alexzander and Darina for their outstanding support. Both were extremely professional, responsive, and knowledgeable, and they made what could have been a complicated process feel simple and stress-free. They were always available to answer questions, explain details clearly, and follow up promptly.
Alexzander in particular went above and beyond. His level of professionalism, patience, and dedication truly stood out. He made sure everything was handled properly, kept me informed at every step, and showed genuine care for providing excellent service.
I highly recommend Caye International Bank to anyone looking for a reliable international banking partner. The customer service is top-tier, and having agents like Alexzander and Darina makes a real difference.

It would be preferable if they had a uk call centre and detailing local
Number and time to call

I had an account opened with Caye International Bank, and we changed the company name. The data update procedure was neither complicated nor time-consuming, thanks to Daisy’s support. I highly recommend it.

I recently went through the process of opening a corporate account with Caye Bank and worked closely with Ms. Seidy Acosta from Client Services. She was exceptionally efficient and diligent throughout the entire process, responding to queries within minutes and providing clear, timely guidance at every step. The account opening process was smooth, well-structured, and handled with a high level of professionalism. I would highly recommend both Ms. Acosta and Caye Bank for corporate banking services.

The Client Service Officer with whom I spoke, (Daisy Flores,) was quick to respond and exceptional in her delivery of the exact information I required. Others in the Bank are not necessarily as competent or caring. Thank you, Daisy!