Commercial Bank of Dubai (CBD) Reviews 

CBD (Commercial Bank of Dubai) is the worst bank ever! Don't get a credit card from this bank. I recently decided to close my credit card and settle all my outstanding balance. I have some installment plans existing which I applied last year or early this year. The cancellation fee when I applied was only 105 or up to 2% of the remaining EPP amount. However they recently revised the rule which I am not aware of, effective Sep 21, 2025 and the new cancellation fee is AED1,050 per EPP. This is too much for early settlement fee. They allow to convert retail purchase to convert into installment for minimum AED500 transaction and when you decide to pay it off early, they will charge you AED1,050. This amount is not reasonable, it's too much. They don't even entertain request to waive or lower down the fees. And in my case, my EPP's were applied prior to the new schedule of fees. They should apply the new fees to new plans only from the effectivity date.

Very unprofessional debt collector. Will give you more stress and anxiety. Very rude I forgot his name.

Very bad and cheaters bank it is when I closed my card they charged me 1050 per cancellation of Installment I was having 4 installment and chaged me 4200 AED extra, not a reliable bank at all be careful if you have any installment with this bank, I will nevee recommend this bank Credit card to get.

never ever apply in this bank .this is the worst bank!! hey cbd make a change.

Today (29/11/25), we came to the Dubai Fitness Challenge event at Kite Beach. We were excited to participate in the CBD activity, but the timings kept changing. First, we were told it would start at 11:00 am, then 11:30 am. Our parking time was ending, so we re-parked and returned at 11:40 am. Again, we were informed that it would now start at 12:00 pm.

I am really disappointed with the way we were treated. Yesterday we played without any issue, but today we were asked to create a new account by following the new page. We did that, yet we still faced this unprofessional behaviour. This is supposed to be a 30×30 challenge, so we should be allowed to come and participate every day, right?

If this is how customers are treated at an event, how can we trust the experience if we hold an account with your bank?

Yesterday 21 November 2025 in sharjah city centre at 9pm one of the credits cards agent Abu Baker cheated me and when I called customer service they are not listening me and registered my complaint, the behaviour of CBD Bank is not good.

Really very bad banking. I have CBD yes credit card .My October pending amount is only 8 AED They added late payment fee 240 AED( including VAT).
Be careful before applying CBD credit cards.

The worst bank. Don’t waste your time and money. Won’t suggest any of their products

I found Miss, Shaikha was truly professional and she handled my queries very calmly and sorted my problems within the desk right in the meeting. She deserves a 5 out of 5 rating in customer service.

Thanks

Very bad experience..not at all recommended.

Very unreliable & non conventional. Was good before but now i just don't understand how the change from mastercard credit to debit card i couldn't get help on how i can update my number & signature..not in the app..not in the branch..not even calling customer care helped..1month of back & forth & hussling just to be met with responses of sorry for the inconvenience 💔 just closed my account 1 hour ago. Not happy at all 👎🏾

They closed my account by mistake, charged unnecessary big charges and staffs are inconsiderate. Not happy with this experience. Not recommendable.

My experience at the bank was the worst ever, hard to image they have incompetent people working at the bank, the branch in question is JUMERIRAH, run by SHISHIR who supposed to be the manager but has so many other side line businesses to earn him extra cash then he forget to focus on his full time job, if working for CBD is his prime job..
On account opening I asked him if the Account if free and he confirmed that it was free by WhatsApp, only to see that 105 had been deducted.
The point I'm trying to make is people like SHISHIR who's a liar,cheater, and corrupt should never be in the financial business advising anyone.

This bank is sucks, they deducted 105 aed for the maintaining balance, thats ridiculous especially to those who are getting a very low salary thats a big amount. I understand if 20 or 50 but 105? Thats not fair.. better I close my account!!.. I will not recommend this bank to anyone.🤮

I’ve been using CBD for more than 6 years, but now their service is really disappointing. Imagine being charged 105 AED every month – it’s not reasonable at all. Honestly, this is not a good bank anymore. I need to change my bank as soon as possible. Not recommended.

Terrible bank don’t take any services from them especially credit card i never used mine and now been asking them to cancel since i lost it it’s one story after the other their customer service is the worst

Worst, Most Negligent Bank I’ve Ever Dealt With

This bank is an absolute disgrace. I reported fraudulent transactions immediately after receiving their own payment notification, yet they failed to stop the charges. Instead of protecting me as a customer, they allowed the scammers to take my money and then tried to blame me for their own incompetence.

Their customer service is a joke. One employee says one thing, another says something completely different. No one asked me for documents at the time of my complaint, but later they closed my case claiming I didn’t submit any! That’s nothing but manipulation and an excuse to avoid responsibility.

Worse, I strongly question how my personal complaint details were leaked, because shortly after filing with the bank, I received a suspicious call pretending to be from the Central Bank. And guess what? More fraudulent transactions followed that call. How is this possible unless the bank’s own systems are compromised or reckless with customer information?

The amounts lost were not small:

* **AED 25000**

And yet CBD had the audacity to call these “legitimate” transactions! Booking.com fraud, unauthorized withdrawals, clear scam activityignored completely by a bank that claims to “protect customers.”

This is the most anti-customer, careless, and unprofessional institution I’ve ever seen. Instead of stopping fraud, they cover up their failures with policies and excuses. Instead of helping customers, they protect scammers.

I will be reporting this to the Central Bank and will make sure to share my story everywhere online so others are warned. If you value your money and your security, stay away from this bank.

THE WORST BANK EVER!
WE TRUSTED YOUR SERVICE AND NOW WERE VERY DISAPPOINTED ABOUT YOUR SYSTEM! YOU TOOK 105 AED LAST 2 MONTHS? NOW WATCH US GONE. LET US SEE WHO WILL STAY WITH YOU. 👎🏼👎🏼👎🏼👎🏼👎🏼

Not good for salary transfers if you can't maintain 5000 AED balance. There are better offers with other bank with zero minimum balance. You have to pay 105 AED every month if your balance go down from 5K.

Worse bank ever dont even try or temp of their offers