EDF Heat Pumps Reviews 

I had my air-source heat pump installed by CB Heating, who work with EDF Energy, and the whole experience was outstanding.

From the start, Nicholas Redman from the sales team was professional, helpful, and knowledgeable. He guided me through the process and made everything clear and simple.

The installation was carried out by Connor Reed’s installation team who was extremely professional and detail-oriented. He made sure every part of the job was completed to the highest standard, following all regulations without compromise.

Sarah Smith from the admin team was also brilliant — very polite, efficient, and always quick to respond. She made the coordination process smooth and stress-free.

Later, when I had a small issue, a service engineer named Connor (from Catford) attended promptly. He arrived early, quickly diagnosed the problem, replaced a faulty valve, and even finished some leftover work. His professionalism really impressed me.

Overall, I’m very happy with CB Heating. They are a professional, reliable, and trustworthy company.
Highly recommended — 100% satisfied!

I had my installation done in January 2025. I normally Dont leave a review immediately till I'm fully satisfied with outcome and I see the difference in by bills as considering others opinion versus my experience.
ASHP installed by David and his team, and I have to say they worked incredibly hard — just two men working day and night to get the job done in about five days. The workmanship was brilliant, and their dedication really showed.

A big thank you as well to Kayleigh from CB Heating for all her support and quick turnaround — it really made a difference!

My first winter bills were quite high, but after doing some research, I’ve learned better ways to make the ASHP more efficient and cost-effective. Overall, very pleased with the installation and the team’s effort.

Great communication throughout the process headed up by Phoebe. The design team accommodated our needs for locations etc for the heat pump and cylinders. The install process was well explained and the install took place on time and the installers were easy to work with. Overall a very good experience.

UPDATE: 13/11/25 our system has been leaking for 4 weeks and CB heating have not sent anyone out to fix it, it seems as soon as you sign off and start paying the customer care stops, Connor at CB heating no longer wants to help.
original review Connor at CB Heating was so helpful when we had a bad experience with our installer, damage was done to our property and furniture and Connor arranged for it to all be repaired and refunded. We requested an installation check over as we were worried it hadn't been done to standard and Connor sent Nadeem out who couldn't have been more helpful. The installation took 3 weeks instead of 5 days so that was stressful.

I wish I had taken the local traders offer and had the job done by the one company. It took the expected time to install the heat pump but an extra 10 days without the shower is unacceptable. The system is in but nobody seems to know how to program it for the best use in my house. I have a malfunction and the local team are nowhere to be seen.
After CB heating reaching out to me from this review, I now have a better understanding of the system. I had a long conversation with Simon from the tech team who went through the system and it's various screens and requirements. There has been a lot of miscommunication and learning on both sides of this project as there were a number if different companies involved. Thanks to Connor for sending me the relevant video to watch and for following up on the faults incurred. Hopefully going forward it will all work as it should and I now know who to contact for help.

The heat pump has struggled to raise temperatures to an acceptable level.

Our Daikin ASHP was installed in January this year. We didn't move into the property until mid-March, so it's still early days in terms of understanding the best settings for our unit. The installation went well, but the handover by the installer was not satisfactory. Then Andy Mumford came to the rescue. I was given his contact details when I called the EDF technical team to ask for help. Andy was very helpful over the phone and then visited yesterday to support with optimal set-up. He is clearly very experienced and answered all my questions. Nothing was too much trouble. Andy adjusted the settings to suit our circumstances and I feel much more confident that our ASHP is now functioning efficiently. Andy also helped me download the Daikin app, where I can manually adjust the water temperature, if needed. Great job!

The whole process from start to finish was very smooth with good communication between ourselves and cbheating.
Ashley and his team who completed the initial survey for the heat pump also installed the heat pump were exceptional.
They worked very hard were very clean and tidy and left the house with as little disruption as possible every evening. They also cleaned up well and took away all the rubbish at the end of the job.
They were polite, respectful and explained everything to us as they went along, nothing was too much trouble. I can’t recommend these guys highly enough.

Cbheating and Ashley contacted us a week after the installation was complete to confirm that everything is working well and answered all my questions in detail in a way I could understand.

the product selection was easy and the pre-work easy to arrange.

Unfortunately, for me, it went a bit down hill from there

The installation was estimated for 5 days (Giving a specific set of dates)

The install team did not attend the full period within the dates and the job went into a second week

This gave 2 issues.

The first was that I had to make arrangements for them to work for additional dates

The second was the property was left without heating for an extended period of time, leaving an vulnerable person without heating for an extended period of time.

The main installation engineer was clearly knowledgeable and experienced, whereas his assistant was a little distracted and not overly productive.

The quality of the product is high, the quality of the installation was a little better than mediocre

My survey was carried out by Sam, I couldn't of hoped for a more friendly and informative person for the job. She was polite and very knowledgeable keeping me informed of what she was doing from start to finish. The major bonus for me was that Sam made friends with my over boisterous English Bull Terrier and accommodated his never ending curiosity and demands for a tickle! Thanks Sam 👌 😊

Had a heat pump installed on 30th of July still cannot get on the heat pump tariff on EDF they keep saying not eligible for the discounted rates Because I paid my deposit before the April 1st cannot speak to anyone keep sending emails I wish I never had the heat pump installed. Also waiting for the sign off documents all the originals lost in the change over.Also the heat pump is leaking water on to the driveway not very happy at the moment

The team of Sylvia (coordination), Nathan (design) and the installation team - Pro solutions. Did an excellent job. The installation was done in the week I needed it to be. Heat pumps are not trivial installations, there were a lot of radiator changes and clarifications and they did things well and happy to respond to my questions and challenges. I would recommend going with established company like them selling trusted manufacturers. e.g. Daikin.

We were in the position where we could afford to change our heating system and to go along with that have solar panels installed which would help with the cost of running the heat pump.
We wanted to go with a company that we felt were going to be here going forward into the future and a household name so we always have the back up if needed.
From first contact everything was done efficiently and with detail, the initial quote was reasonable with an offer of free upgrade to radiators which needed to be changed for the installation. The contractor Stuart Francis Affordable heating came and did the survey and was very informative and professional. CB Heating / EDF Heat pumps provided a detailed document with heat loss figures and requirements of heating capacity of the radiators. There was a delay due to being on a looped electrical supply which is out of the hands of CBH / EDF, this was eventually overcome with approval of the local DNO for retrospective works. I dealt the Stephanie and she was very professional and I felt that she was invested in giving me a great customer experience.
Everything was ordered and as promised all equipment arrived on the first day of installation, which was quiet a lot but was able to store this in the garage until required. Stuart Francis was the installer who turned up early and went through to make sure everything was delivered. The installation took just over a week, but the water tank was prioritised to be able to give us hot water before the heat pump was installed and commissioned. Stuart did an excellent job, giving me regular updates on what the days plan was and what they had achieved at the end of the day. There was a small issue with a relay in the control panel which Stuart was in contact with Ideal about and they came out and changed a card, the Ideal engineer commented on how neat and tidy the installation was, Stuart came back promptly once issue was resolved and did final commissioning of the heat pump and system, and a final thorough walkthrough of the system.
I cannot recommend highly enough EDF Heat pumps and Stuart Francis, extremely satisfied with my installation and look forward to long and trouble free future with the heat pump.

Jordan Collins carried out the technical assessment with great professionalism and attention to detail. All my questions were answered clearly, and the whole process was smooth and straightforward. Interactions with the team were easy, making the overall experience excellent.

Installer was fantastic. Totally professional and helpful.

Unfortunately having had two breakdowns in two weeks on my Airsource Heat Pump installation I have come to right this review regarding the inefficiency of the after sales service.
The false promises of call backs and the constant chasing is draining.
It took two weeks to get engineer to the 1st issue and already 1 week in on 2nd issue and still waiting for a repair date.
Totally frustrating and poor customer after sales service.

From the start, Michaela was superb, and that's an understatement, then Phoebe took over and she was tremendous with both showing empathy when the going got turf with a scumbarg builder! Jacob was great and professional and lastly with Ivo who did the installation. Thankfully, Ivo lived very close by and he was exceptional all the way with emapthy and sympathy as well.

I don't have a heat pump yet, as I am struggling to get approval from my local council, but the experience with EDF so far has been nothing but five star. Especially the design support, technical expertise, clear and transparent communication by Daniel Rabbitt has been exceptional. Far better than any of the other four companies I explored.

They value my time and responded to my queries and concerns.
They also clearly presented the information discussed in writing and were quick to respond in the event of any further queries

From the moment we first made contact we EDF heating (CB heating as was) we found a team that was knowledgeable and helpful. From first discussion through to site visit, design and install the team were courteous and nothing was to much trouble even when small tweaks were required. The install team were professional and tidy and accommodated any issues as they arose. The entire process ran smoothly and we can't thank Ramya and the team enough.