CEL.ro Reviews 

fratilor va multumesc din suflet ca nu sunteti ca jegosii de la flip.ro si nu puneti preturi de nemancati prosti ce sunt aia de la flip.ro multa santate an nou fericit

Three orders placed in the course of this year, none arrived. First one just disappeared, second one ended up being sent back by the courier for no reason and third was outright cancelled two days after placing the order. No communication, no remorse. They are pathetic and incompetent. Hard pass for me.

Am vrut sa dau retur dupa 5 zile la o placa de baza Z690 din cauza ca am primito cu 4 pini indoiti la cpu socket si nu puteam pune procesorul 13900k pe ea. Am dato inapoi si dupa 2 saptamani primesc mail ca cica costul reparatie sau nu stiu ce depaseste contra valoarea produsului,deci dupa ce ca e un cacat de defect ce cred ca il reparam si eu cu o penseta ,nici nu imi da bani inapoi si mai trebuie sa si platesc pentru a primii placa inapoi. ,,Bravo '' cea mai buna companie,1400 lei dati de ampulea.

I wanted to return a pc mainboard after 5 days from z690 series because it had 4 cpu pins bend at cpu socket and i couldnt put 13900k processor on it.I gave it back after 5 days and after 2 weeks i receive a email that the cost of repairing it and i dont know what its more or the same price as the mainboard. That f'''cking defect i could repair it myself with a clipper ,so basicly i dont get any money back and i also have to pay the courier to get it back . ..Best'' company ever ,300 euro wasted.

Eu zic să i dați o șansa, personal sunt mulțumit de serviciile oferite de Cel.ro și acolo unde am avut nemulțumiri, sau rezolvat cu echipa care a fost disponibilă in toate formele disponibile.
Una dintre puținele compani rămase care pun clientul înaintea câștigurilor.

What the title says. Scams. They even write up false positives for their own reviews.

Cel website has changed the company and they don't respect the warranty for most of theirs products. You will walk in circle for weeks trying to resolve them. Also the producer and official distributor can't help you.

I ordered 2 products on 22 august 2021.

After 2-3 days I asked about the status of my order because nothing changed in the online order tracking page. They said that one of the products is not the provider stock so I can cancel it or choose another one. So I choose another one.

Today is 1 september. After contacting them every day in the last couple of days and asking about the status of my order and after saying that should arrive anytime now... today they said to me that the product is not in providers stock (after choosing a second one) so it will be in provider stock on 7 september.

So I give up and ordered the product from another store and this evening will arrive.

O mizerie de companie. Daca cumperi trebuie sa mergi pe noroc pentru ca atunci cand ceri garantia nu mai gasesti pe nimeni.

Management defectuos, lipsa de comunicare și de interes. Nu as mai comanda de la ei.

I ordered a 2600 euro pc and they just canceled my order they just took my money when I get to the bank to ask them for a refund they didn't do anything and I don't know what to do now

If there was a 0 stars option, I would definitely give 0 starts. Basically I bought a pair of wireless headphones, but they fall from my head, and also the mic is too close to the mouth, basically I cannot find a comfortable position. Besides this, the software is buggy, they do not unmute during calls although I hear the feedback, so I decided to return them in the 14 days window that they provide. Their 14-day money-back policy states that they may reserve the right to provide credit for further shopping or to refuse the return. So what do you think they did? They refused the return from start, no reason stated, so I asked them to provide credit because I would like to buy a more expensive product from them, instead, as these headphones just don't work for me. They refused again. Obvious to say I will never buy from them again and will recommend everyone to avoid them.

I bought many products, including a 4Gb graphics card, but with the weakest properties, being the Biostar GT 730 128bits. That same day, I asked to return them, because it was my right in 14 days if I don't like to return it for no reason.
The people from Ce.ro, for this, withheld 10% of its value, invoking the fact that it does me a favor.
In this way I ended up with a graphics card garbage, not in accordance with what was written on the site, of the worst quality and at a fairly high price, respectively 449 RON.
I am determined to sue them for fraud and I hope only others like me will suffer.

I bought my computer from them ~3 years ago, decent prices and all arrived well, only problem was that not all components came in boxes

I bought many items from this seller. Good products as advertised.

Le-as da 0 stele, daca s-ar putea.
Afisaza pe site produse ca fiind “IN STOC”, dar ele nu sunt nici la furnizor.
Am comandat un expresor cafea. Aparea in stoc. L-am platit cu cardul. Bani multi. Peste 2 zile mi/au raspuns ca ei nu au asa ceva .
Un aprozar jalnic, total de neincredere.

Mai bine cumparati de undeva mai scump decat sa aveti de a face cu cel.ro si cum trateaza ei garantiile si retururile cu dispret fata de lege.

Te trateaza prost pentru ca stiu nu o sa ii dai in judecata.

Teapa Cel.ro
Am cumparat o trotineta electrica Xiaomi M365 pe firma ( Din pacate) si dupa 5 luni nu a mai functionat, a fost trimisa in garantie la CEL.RO si au anulat garantia pe motiv ca a intrat apa in ea, ceea ce e total neadevarat. Pentru reparatie mi-au cerut costul de nou al trotinetei si prefer sa cumpar alta.
Nu recomand CEL.RO, anuleaza garantiile fara nici un motiv, blocheaza comentariile pe facebook, pur si simplu asta e modelul lor de business, sa traga tepe.

Foarte neseriosi, am trimis o trotineta in garantie si nu accepta garantia pe motiv ca a intrat in contact cu lichide.O ineptie!!Trotineta nu a intrat in contact cu lichide!!!

Un jeg de firma ,niste tepari
Service de rahat mai degraba inexistent,produse cu defect
Nu o sa mai cumpar verer de pe cel.ro

Laptop that I ordered were cost really less that on other platforms. Order were dispatched next day and arrived day after. Item was new, in original and sealed package. All working.
But its true - there is no direct helpline number on site in case of something. And when I sent question by e-mail I didnt got reply.