I've nothing but compliments about the service from Chalkies and no complaints whatsoever... All good from a customer point of view, all the items I ordered were in stock plus posted out to me very qu... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We live in Melbourne, Australia, and we ordered Evolution (presented by Chris Packham) on Blu ray. Price was very reasonable, and email responses to our queries were very prompt and clear. The Blu R... Toon meer
Bedrijf heeft geantwoord
Great price, fast delivery so received my cd the day before it's official release but sent in thin plastic envelope which had a cut in it from the post office, luckily no damage to cd itself bit they... Toon meer
Bedrijf heeft geantwoord
I bought the Wim Wenders bluray set during a promotion, but forgot to add the discount code at checkout. The customer service were quick to help, applying the discount even before the payment gateway... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Founded in 1987, Chalkys.com has spent nearly four decades at the heart of British music and film retail. We're based in Banbury, Oxfordshire, where our team handles every order with the kind of care you won't find at the big automated warehouses. We sell vinyl records, CDs, DVDs and music merch online — a trusted, human alternative in a world of nameless giants. Chalkys.com blends modern efficiency with the personal touch of a local shop, giving you service you can actually talk to. This is our promise: the scale of a major retailer with the soul of an independent. Big enough to deliver, small enough to care. From the music that soundtracks your life to the films that bring the family together, every order is handled by a team that cares as much about your passions as you do. We offer free shipping across the UK, with competitive rates for orders further afield, so wherever you are, getting your next favourite record or film to your door is easy.
Contactgegevens
Verenigd Koninkrijk
- help@chalkys.com
- www.chalkys.com
4,7
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Product as described and fast delivery.
17 augustus 2026
Antwoord van Chalkys
Hi Wayne,
Thank you for the great feedback! We are happy to hear your product was as described and that you received it quickly. We appreciate your business!
Kind regards
Rachael
Assistant Customer Service Manager
Chalkys excellence
Chalkys excellence
Excellent range,certainty of delivery and pricing
17 augustus 2026
Antwoord van Chalkys
Hi Paul,
Thank you for the great review! We are happy to hear that you appreciate our excellent selection, reliable delivery, and competitive prices. We really value your positive feedback.
Kind regards
Rachael
Assistant Customer Service Manager
Good service
Free delivery. Feels good supporting a UK business instead of buying from Amazon. No issues experienced & used on several occasions.
17 augustus 2026
Antwoord van Chalkys
Hi Jane,
Thank you for your wonderful review and for your continued loyalty. We look forward to serving you again!
Kind regards,
Rachael
Assistant Customer Service Manager
Ordered lost in space TV series 1965…
Ordered lost in space TV series 1965 version advertised for £36.14 paid for it then later on they told me I'm having a refund cause they advertised it the wrong price, so went back on there web site and it's still £36.14
27 augustus 2026
Review zonder uitnodiging
Antwoord van Chalkys
Hi Lee,
Thank you for bringing this to our attention. We sincerely apologise for the confusion and frustration regarding your order for the "Lost in Space" TV series and the subsequent refund due to a pricing error. We understand how disappointing this must be, especially if the price appears unchanged on our website. We would like to investigate this matter thoroughly for you. Please could you contact us directly at help@chalkys.com with your order number? This will allow us to look into the specific details of your purchase and the pricing discrepancy you've observed. We appreciate your patience and look forward to resolving this for you.
Kind regards
Rachael
Assistant Customer Service Manager
Fair prices, good communications, decent delivery times
Chalkys has become my go-to for physical media since it has become next to impossible to source DVDs - and many CDs - in Aus/NZ. Their prices are fair and seem to always include free postage, which is huge for NZers battling rising international delivery charges. Their communications are excellent and delivery timeframes often better than expected from the other side of the world. Packaging is protective and appropriate. They do a great job; I am grateful!
21 augustus 2026
Antwoord van Chalkys
Hello,
Thank you so much for this incredibly kind and comprehensive review! We are absolutely thrilled to hear that Chalkys has become your go-to for physical media, especially given the challenges of sourcing DVDs and CDs in Australia and New Zealand. We are so grateful for your support and look forward to continuing to provide you with your favourite media.
Kind regards
Rachael
Assistant Customer Service Manager
Incorrect track listing on the website…
The track listing on the website was wrong, so I would have ordered a different album.
21 augustus 2026
Antwoord van Chalkys
Hi Joseph,
Thank you for bringing this to our attention. We sincerely apologise for the incorrect track listing on our website, which understandably led to a disappointing experience for you. We understand your frustration and regret that this issue impacted your order. We have already contacted you directly to discuss this matter further and to find a suitable resolution. We are committed to ensuring accuracy on our site and appreciate your feedback as it helps us improve.
Kind regards
Rachael
Assistant Customer Service Manager
Antwoord van Chalkys
Hi Emma,
Thank you so much for taking the time to leave us such a fantastic review! We appreciate your business and look forward to serving you again soon!
Kind regards
Rachael
Assistant Customer Service Manager
Great Service!!!
19 augustus 2026
Antwoord van Chalkys
Hello,
Thank you for the positive feedback! We are happy to hear you had a great experience.
Kind regards
Rachael
Assistant Customer Service Manager
UK based friendly seller
Terrific website selling media at reasonable prices. They are UK based and for people looking to avoid the big A, provide a good alternative. Postage is free via Royal Mail.
21 augustus 2026
Antwoord van Chalkys
Hi Chris,
Thank you very much for your fantastic review! We truly appreciate your support!
Kind regards,
Rachael
Assistant Customer Service Manager
Antwoord van Chalkys
Hi Mal,
Thank you for your fantastic feedback! We truly appreciate you taking the time to share your positive experience.
Kind regards
Rachael
Assistant Customer Service Manager
great service
19 augustus 2026
Antwoord van Chalkys
Hello,
Thank you for the positive feedback! We are happy to hear you had a great experience.
Kind regards
Rachael
Assistant Customer Service Manager
Chalkys service
Delivered on the day of release, and with free delivery you can't ask for much more.
19 augustus 2026
Antwoord van Chalkys
Hi Lee,
Thank you for your review! We are delighted that we were able to deliver your order on release day. We appreciate you sharing your experience with us.
Kind regards,
Rachael
Assistant Customer Service Manager
Antwoord van Chalkys
Hi Stefan,
Thank you for your feedback. We are glad to hear you were happy with the delivery service. We appreciate you sharing your experience.
Kind regards
Rachael
Assistant Customer Service Manager
So lovely to find that Chalkys are…
So lovely to find that Chalkys are still trading, miss that shop. Delivery on time, all very efficient thank you. Really looking forward to watching the dvds for a bit of nostalgia
19 augustus 2026
Antwoord van Chalkys
Hi Catherine,
Thank you for your wonderful review! We are thrilled you found us online and that your delivery was efficient. We really hope you enjoy that trip down memory lane with your DVDs. Thank you so much for your kind words!
Kind regards
Rachael
Assistant Customer Service Manager
Superb service from Chalkys!
Superb service from Chalkys recently. Ordered a vinyl LP for a present- dispatch was quick and delivery was also very rapid. The LP was packed very securely in specialist cardboard protective packaging and arrived in perfect condition. It was very competitively priced too. I will not hesitate to use Chalkys again. Thank you!
18 augustus 2026
Antwoord van Chalkys
Hi Vince,
Thank you for your fantastic review! We really appreciate you taking the time to leave such a thoughtful review. We look forward to serving you again!
Kind regards
Rachael
Assistant Customer Service Manager
Antwoord van Chalkys
Hi Darren,
Thank you for your wonderful review! We truly appreciate your feedback!
Kind regards,
Rachael
Assistant Customer Service Manager
Always is with Chalkys
18 augustus 2026
Antwoord van Chalkys
Hello,
I am pleased to hear that you always have a great experience! We truly appreciate you sharing your positive feedback.
Kind regards
Rachael
Assistant Customer Service Manager
Antwoord van Chalkys
Hello,
Thank you for your fantastic review! We are so glad to hear you enjoyed the album and our service. We really appreciate your kind words.
Kind regards
Rachael
Assistant Customer Service Manager
Antwoord van Chalkys
Hi Jayne,
We are thrilled to hear you are happy with your purchase and our service! Thank you for taking the time to leave such a positive review.
Kind regards
Rachael
Assistant Customer Service Manager
Antwoord van Chalkys
Hi Lorraine,
Thank you for your kind words! We truly appreciate your ongoing support. Thank you for taking the time to leave us a review.
Kind regards,
Rachael
Assistant Customer Service Manager
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