I've nothing but compliments about the service from Chalkies and no complaints whatsoever... All good from a customer point of view, all the items I ordered were in stock plus posted out to me very qu... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We live in Melbourne, Australia, and we ordered Evolution (presented by Chris Packham) on Blu ray. Price was very reasonable, and email responses to our queries were very prompt and clear. The Blu R... Toon meer
Bedrijf heeft geantwoord
Great price, fast delivery so received my cd the day before it's official release but sent in thin plastic envelope which had a cut in it from the post office, luckily no damage to cd itself bit they... Toon meer
Bedrijf heeft geantwoord
I bought the Wim Wenders bluray set during a promotion, but forgot to add the discount code at checkout. The customer service were quick to help, applying the discount even before the payment gateway... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Founded in 1987, Chalkys.com has spent nearly four decades at the heart of British music and film retail. We're based in Banbury, Oxfordshire, where our team handles every order with the kind of care you won't find at the big automated warehouses. We sell vinyl records, CDs, DVDs and music merch online — a trusted, human alternative in a world of nameless giants. Chalkys.com blends modern efficiency with the personal touch of a local shop, giving you service you can actually talk to. This is our promise: the scale of a major retailer with the soul of an independent. Big enough to deliver, small enough to care. From the music that soundtracks your life to the films that bring the family together, every order is handled by a team that cares as much about your passions as you do. We offer free shipping across the UK, with competitive rates for orders further afield, so wherever you are, getting your next favourite record or film to your door is easy.
Contactgegevens
Verenigd Koninkrijk
- help@chalkys.com
- www.chalkys.com
4,7
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Item arrived quickly
Item arrived quickly and was new as advertised, great price also, very pleased with purchase, recommended seller!
14 augustus 2026
Antwoord van Chalkys
Hi Chris,
Thank you so much for your wonderful review! We really appreciate your recommendation!
Kind regards
Rachael
Assistant Customer Service Manager
Super fast delivery of new releases at…
Super fast delivery of new releases at good prices. Will continue to use.
13 augustus 2026
Antwoord van Chalkys
Good morning,
Thank you for taking the time to leave a review!
We greatly appreciate it.
Have a great weekend!
Kind regards
Ryan
Customer Service Manager
Incredibly quick free delivery
Incredibly quick free delivery, arrived much quicker than expected. Really happy with the t-shirt quality & price. They have an excellent range of band merch
3 augustus 2026
Antwoord van Chalkys
Good morning,
Thank you very much for your review!
We hope to serve you again sooner!
Kind regards
Ryan
Customer Service Manager
Antwoord van Chalkys
Hi Colin,
Thank you for leaving us a Trustpilot.
I am happy to hear your order went smoothly.
Kind regards
Ryan
Customer Service Manager
Customer service is top notch
Customer service is top notch, made sa mistake in order and it rectified immediately and follow up was great
6 augustus 2026
Antwoord van Chalkys
Hi Michel,
Thank you very much for taking the time to offer us feedback!
We greatly appreciate it.
Have a great weekend!
Kind regards
Ryan
Customer Service Manager
Antwoord van Chalkys
Hi Jim,
Thank you for your review!
I am pleased to hear that you are happy with your order!
Kind regards
Ryan
Customer Service Manager
Really efficient
Really efficient, great value for money but realistically cheaper than all. Totally reliable over the years I've used them. I trust them and order everything I can from them because of the above.
5 augustus 2026
Antwoord van Chalkys
Hi Mark,
Thank you very much for your kind review!
We are very grateful that you've chosen to spend your time and money with us!
Have a great day!
Kind regards
Ryan
Customer Service Manager
excellent service great communication …
excellent service great communication excellent prices definitely recommend
12 augustus 2026
Antwoord van Chalkys
Hi Daren,
Thank you for taking the time to leave us a great Trustpilot.
We greatly appreciate it!
Have a good rest of your week.
Kind regards
Ryan
Customer Service Manager
Antwoord van Chalkys
Hi Colin,
Thank you very much for your positive feedback!
Have a good day!
Kind regards
Ryan
Customer Service Manager
Great price and packaged well with free…
Great price and packaged well with free postage
5 augustus 2026
Antwoord van Chalkys
Hi Duncan,
Thank you for taking the time to leave us a Trustpilot.
I am pleased to hear you are happy with our service.
Kind regards
Ryan
Customer Service Manager
Antwoord van Chalkys
Hi Michael,
I am pleased to hear that your order arrived without fault.
Thank you for taking the time to provide this review!
Have a great day!
Kind regards
Ryan
Customer Service Manager
The album was delivered next day and…
The album was delivered next day and was very well packaged. Great service.
12 augustus 2026
Antwoord van Chalkys
Hi Jennifer,
Thank you very much for your review!
We greatly appreciate it.
Have a great rest of your week!
Kind regards
Ryan
Customer Service Manager
Order arrived sooner than expected.
Order arrived sooner than expected.
Efficient reliable service with good pricing.
Would recommend and will use again.
11 augustus 2026
Antwoord van Chalkys
Good morning,
Thank you for taking the time to leave us a review!
I am pleased to hear that you are happy with our service.
We look forward to serving you again!
Kind regards
Ryan
Customer Service Manager
First time ordering but certainly won’t…
First time ordering but certainly won’t be my last. Collecting vinyl records can be an expensive venture but Chalky’s goes a long way with their free delivery offer. My records came even earlier than they had said it would. They have an extensive collection and records are fairly priced. Couldn’t be happier with the service and I’ll definitely be back.
11 augustus 2026
Antwoord van Chalkys
Good morning,
Thank you very much for such an amazing review!
We greatly appreciate it!
Have a great day!
Kind regards
Ryan
Customer Service Manager
Antwoord van Chalkys
Hi John,
Thank you for taking the time to leave us positive review!
We greatly appreciate it!
Kind regards
Ryan
Customer Service Manager
Antwoord van Chalkys
Good afternoon!
Thank you very much for your review!
I am pleased to hear that you are happy with the order.
Have a good week!
Kind regards
Ryan
Customer Service Manager
Easy website to search
Easy website to search, all albums my daughter asked for were cheaper here than elsewhere. All arrived in good time and in excellent condition. As a vintage vinyl collector I am able to recommend Chalkys.
10 augustus 2026
Antwoord van Chalkys
Hi Jeff,
Thank you for your great review of our store!
I am pleased to hear that you found our website easy to use and cheaper than elsewhere.
They're two things that we've really strived to improve.
Have a great week!
Kind regards
Ryan
Customer Service Manager
Delivered everything ordered
Delivered everything ordered, on time, without a pack of lies from the delivery company. Arrived before the CD player ordered to play on, which was lost in the post and had to be reordered.
7 augustus 2026
Antwoord van Chalkys
Hi Iain,
I am glad to hear that everything you ordered arrived on time and without any issues! It is good to know that our delivery process worked smoothly for you. I am sorry to hear about the trouble you have had with your CD player order from another company. Hopefully, the reordered one arrives quickly so you can enjoy your new items!
Kind regards
Rachael
Assistant Customer Service Manager
Superb…
Very easy to use site and fast ordering, despatch. Good communication. Fantastic range and pricing.
7 augustus 2026
Antwoord van Chalkys
Hi Mark,
Thank you for your fantastic review! We are so pleased to hear you had such a positive experience with us! We really appreciate you taking the time to share your feedback.
Kind regards
Rachael
Assistant Customer Service Manager
It took four days for my package to be…
It took four days for my package to be labeled to be mailed and then it sat in New Jersey for two weeks when I emailed customer support about it. They told me it was lost and I can get a refund. I’m asking for a refund right now and they’re telling me to email them back and wait for 24 hours.
6 augustus 2026
Antwoord van Chalkys
Good morning,
Thank you for leaving us a review.
Unfortunately, it appears as though our information regarding tracking was not entirely correct.
This was not lost, it was awaiting processing at our UK hub for dispatch to the US on the 10th of August, but that information was not showing until after our email thread concluded.
The order has now been located and will be with you by the 18th of August, according to USPS.
Please accept my apologies for the inconvenience and confusion.
Kind regards
Ryan
Customer Service Manager
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