Charles Hurst Group Reviews 

I purchased a brand new defender from the Belfast dealership. They asked me to pay the £320.00 car tax with the price of the car which I did. 2 Months later I was staggered to find that the DVLA sent me a letter stating I had not taxed the car. The dealer told me to pay it and they would send me a cheque. So I did. The dealer sent me a cheque made payable to the DVLA which I can't bank. The dealer apologised and asked me to send it back to them and they will reissue another cheque. After numerous phone call and emails I have still not been refunded. I have also not had a reason from them to explain why they will not pay me. They could have sorted this out very quickly. Who uses cheques nowadays anyway ?

Recently bought my car off Glenn at Charles hurst and I couldn’t have had a better experience from the moment I arrived and picked the car to then collecting it was a very quick turnaround! I would defo recommend Glenn at charles hurst Newtownabbey!!

Go to James in bike sales. Found him friendly, helpful and courteous. Made up for my previous experience , which put me off the bike I bought and off returning.
Hopefully the great customer will continue. I have been buying from Hurst bikes for 30 years and had allows enjoyed the experience.

I bought a used Kia from Charles Hurst Dave Porter a few months ago. Daves professionalism, attention to detail, genuine care and reliability has been consistent. I would highly recommend buying a used car off Dave and also taking out the charles hurst warranty for peace of mind. I would also like to thank Dave for the efficient way he referred me to Michael at Kia boucher for solving an issue I had which was sorted within 1 day. A HUGE Thankyou .

Got a Renault Clio off David Annett in Newtownards. He was so informative and friendly and nothing was a problem for him. Took his time to explain all the operating systems in the car to my daughter WOW would so recommend David to anyone. 12 out of 10 for the customer service alone. Thank you so much.

Charles hurst nissan.i goy my car on friday and from choosing to collecting brendan mconnel was supberb explaing everything and making sure i was happt

I got a car from David Annett at Charles Hurst Newtownards. I found him to be very informative and able to deal with what I wanted from a car. I would throughly recommend Charles Hurst Newtownards.

I love Citroën cars went to Charles Hurst staff are amazing was directed to Lauren I picked a Citroën c4 in red it would take awhile for the car to be made because its a different red with a hint of glitter when sun hits it it took 4 months I didn't mind that Lauren kept me up to date on everything collection of car yesterday was fantastic Lauren talked to us on Everything the car does it drives like a dream no noise outta her she's an an amazing car easy to drive just fabulous the staff are brilliant the cars a dream and can't thank yous enough for everything you have done easy driving now beep beep xx

Our experience with Charles Hurst Kia was excellent. Michael was very thorough explaining everything and helping us choose the best car for our needs. Other staff we met were also helpful. A very pleasant and successful experience. Thank you.

My recent experiences of Charles Hurst is that they are improving and that is why I give 4* - but that is from a very low point. After receiving excellent service from my local Saab dealership for 25 years, a brand change to Jaguar and the need to go to Charles Hurst, left me in despair. My car required a new set of windscreen wiper blades recently and Charles Hurst could not fit them for 7 weeks!! My old Saab garage obtained genuine Jaguar wiper blades and fitted them in 3 days. CH service is definitely improving and I look forward to seeing it reach some acceptable standard.

Do not under any circumstances leave a reservation fee to hold a car, if you change your mind they will not refund the payment.

I recently got my Toyota serviced at Charles Hurst, Boucher Rd.
When I got my car home, I noticed that they didn't even fill the windscreen wash (that's 3 services in a row they have not done this check). Not a big deal some might say, but given the price they charge and according to their own list of items that are checked, this should be done. Makes you wonder what else they don't do!

Helpful + friendly staff but not pushy. Happy to give you time to think +look around. Information given as needed and no question too daft :-) !!!

Bought a Volvo V90 from Hurst Used Premium. Good enough car, very shoddy experience. Of greatest concern, they sent me off in a car with NO MOT. Yes, you read that right. Only discovered this when I went to the post office to tax it and in their words " Hurst have lied to you mate..." Infuriating and a little embarrassing. It took a number of calls with me applying pressure to resolve the matter as I needed a car for the next day commute. The car I had traded in was brought back to me and Volvo taken off for MOT. Resolved at least. The car is fundamentally sound but I would take issue with their claim to carry out 100+ inspections of the vehicle given front and rear wipers were completely perished. A minor point, but raises questions about standards. The car was very poorly valeted. A fold down of the rear seats and close inspection elsewhere revealed substantial animal hair, presumably belonging to the pervious owner's pet(s). Out of pocket then, as I want a sanitary car and paid for a proper valet. A refundable £250 deposit was paid but was not refunded until 6 weeks after the purchase, with communication on that matter proving to be so poor I sent an email stating my intention to report them to the motoring ombudsman; they didn't even reply to that. 2 stars feels generous.

Ruth is wonderful, she is such a fabulous person, going to list why - honest, friendly, warm, and wow at her knowledge of the products, after the first meeting with Ruth we were absolutely certain we could trust and rely on her. I have never had an experience like that before, nor have I ever met a more personable wonderfully enthusiastic sweet and funny woman, who gives her all to make customers happy. 😆

Basically, Ruth got us the exact car we wanted, in one week flat, and our Arkana is perfect 🤩

Thanks to Paul at Renault NEWTOWNABBEY for helping me with an issue with my daughters Clio, issue with radio.

Charles hurst used direct cars
Willam the sales representative
Got me lovey car was very helpful
Boucher road Belfast used direct

DO NOT BUY WARRANTY FROM CHARLES HURST.

They won’t help you and will just pass you round the houses for over an hour. It is a complete waste of money and they are not helpful. Good to buy the car from but then once they’ve sold you the car they don’t want to know.

Good communication and very helpful

Called Charles Hurst Seat to order alloys for my car. I paid for them upon order and was told they would arrive in 2 weeks. Once the 2 weeks were up I gave them a call and was told 3 alloys had arrived but they were waiting on the 4th one. I was then told my a member of staff they would call me back with an estimated timeframe. A few days went by and I had heard nothing so I called again enquiring on an update. Once again I was told I’d get a call back but this time by a manager. I received no response from the manager so had to call again 3 more times to speak to a manager. I was told they cannot give me a timeframe. I gave them an additional 2 weeks to receive the remaining alloy but again it had not yet arrived. I was then asked to come up and look at the alloys that had arrived before I decided to receive a refund (they looked great and I couldn’t wait). I then agreed to wait longer to receive the remaining alloy and received a text on 17/7/24 stating it should arrive today. I phoned once again today and was told it had not arrived and they would look into it. I finally had enough and asked for them to be cancelled. It has been almost 7 weeks since I placed this order and I feel the customer service has been awful. They cannot give a time frame. The staff say they cannot get through to the supplier to find out what has happened. The communication between the staff and customers is horrendous as you have to keep phoning to find out what has happened as they never give you any updates. Would never order any parts through there again.