SCAM COMPANY- Order placed for large garden shed for over £1300.00 They cancelled order 7 days after because product suddenly became "out of stock" No refund has been received 1 month later, they don... Toon meer
Bedrijf heeft geantwoord
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I placed an order for light this morning, which was listed as available online for dispatch. I declined to pay an extra fee to help the 'company out' within 45 minutes, and my order was cancelled with... Toon meer
Bedrijf heeft geantwoord
I have 6 cats, and I have been buying Purrform cat food from this website for almost one year, I was able to select the delivery date I wanted and I bought a VIP card that saves me 20% for all... Toon meer
No item received, no communication, no nothing. Refund through Paypal. Scam? May be, may be not, but will never use company again. Avoid like the plague.. Order 6554 Solar lights x2
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
About Cherish Lewis Cherish Lewis is a UK-registered retail business operating through a carefully managed supplier network. Unlike traditional retailers who rely solely on holding stock, we work with a network of trusted third-party suppliers and distributors. Our model allows us to offer a wider range of products while maintaining flexibility and competitive sourcing. Professional Buyers Our team includes professional buyers who specialise in sourcing products across multiple supply channels. When an order is placed, our buyers review availability and pricing directly with suppliers to ensure the product can be fulfilled accurately and responsibly. This process is designed to: • Verify supplier availability • Confirm current pricing • Prevent incorrect fulfilment • Ensure secure and compliant processing Order Review & Acceptance All orders are subject to manual review and supplier confirmation prior to dispatch. A contract is formed only once dispatch has been confirmed. For higher-value or specialist items, we welcome pre-purchase enquiries so our buyers can confirm availability before an order is placed. Our Commitment We are committed to operating in accordance with UK consumer and data protection regulations. We prioritise transparency, responsible sourcing, and secure transactions. Cherish Lewis Ltd is registered in the United Kingdom and focused on delivering a reliable and professional retail experience. Order Acceptance All orders placed through our website are subject to manual review and supplier confirmation. An automated order confirmation email does not constitute acceptance of your order. A legally binding contract is formed only when we confirm dispatch of the item. We reserve the right to cancel an order prior to dispatch in the event of: • Supplier stock unavailability • Supplier pricing updates • Technical or listing errors • Inability to source the item at the advertised price If an order is cancelled prior to acceptance, no contract will be formed and any payment authorisation will be released. We are not obliged to supply goods at an incorrect or outdated price if such pricing arose from a supplier update or technical issue.
Contactgegevens
Verenigd Koninkrijk
- www.cherishlewis.co.uk
2,1
Slecht
29 reviews
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Heeft 50% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Best Place to buy cat food
I have 6 cats, and I have been buying Purrform cat food from this website for almost one year, I was able to select the delivery date I wanted and I bought a VIP card that saves me 20% for all my Purrform orders.
I saved around 30 pounds each order and it’s over 300 pounds I saved already during the past year.
They have allocated me a personal shopping assistant that I can contact anytime about my order. Sometimes if I forgot select delivery date they always text me and offer me availability dates to choose from.
I am so happy with my experience, I feel like my money is worth each penny.
I wish Cherish Lewis Merry Christmas, and a wonderful new year.
23 december 2025
Review zonder uitnodiging
The item i had ordered was out of stock…
The item i had ordered was out of stock and they contacted me to give me some options i may like to choose which was helpful.. i love the service i give it 9.9/10
21 december 2025
Review zonder uitnodiging
Antwoord van Cherish Lewis UK Online shop
Thank you for your review, looking forward to serving you in future.
Enjoy your new product!
I bought an item
I bought an item, they then proceeded to email me and tell me the item was mistakenly listed at that price and they needed me to send more money before they would send the order. This is straight up illegal unless the “accident” was a large amount of money. What a scam!
29 oktober 2025
Review zonder uitnodiging
Antwoord van Cherish Lewis UK Online shop
Thank you for your feedback, and we’re sorry for any confusion you experienced.
To clarify, no payment was ever taken from you. When an order is placed, your card provider temporarily holds the funds, but the money never reaches our account unless we accept the order. As soon as we noticed the item had been listed at an incorrect price, we cancelled the order, and the hold was released by your bank.
Our company is fully UK-registered, and we work with multiple trusted suppliers to source products for our customers. Because supplier prices can change frequently, we manually review every order to ensure customers receive the correct product at the correct price. If anything looks inaccurate, we cancel the order immediately rather than processing it incorrectly — this is part of how we protect our customers.
We understand this situation can be frustrating, but please rest assured that there was no charge, no accepted payment, and no scam involved.
For new customers:
We are committed to transparent pricing, secure payment handling, and fast customer support. Thousands of orders are processed smoothly through our platform every year, and we always aim to provide a safe and reliable shopping experience.
If you have any questions or need help finding a product, our team is always happy to assist.
This company do not have access to…
This company do not have access to Viavito or Reebok products in the UK. Thank you for replying but I am the distributor for Viavito and for the Reebok products you are displaying so I kindly request you remove them.
29 oktober 2025
Review zonder uitnodiging
Antwoord van Cherish Lewis UK Online shop
Thank you for your feedback. We’re sorry for any confusion caused.
Our company works with multiple authorised UK distributors to source products, including items from brands such as Viavito and Reebok when available through these channels.
We never claim to be the official brand owner, but we do ensure all products we supply are genuine and sourced from reputable UK suppliers.
If you have any specific concerns about an order, please feel free to contact us directly — we’re more than happy to help clarify and resolve any issues.
Thank you again for bringing this to our attention.
Update:
Thank you for your follow-up message. We take all supplier and distribution claims seriously. Our product listings are sourced from information provided by our authorised wholesalers and distributors, and we only display items that are available through our supply channels.
I can confirm these products are directly from Costco.
As you have stated that you are the distributor for these brands, we will review your request internally and verify it with our suppliers. If any listing is found to be inaccurately represented or no longer supported by our supply network, it will be removed immediately in accordance with our policies.
We appreciate you bringing this to our attention and will ensure the matter is handled promptly and professionally.
Very pathetic experience the price of…
Very pathetic experience the price of product was mentioned £379 purchase completed suddenly got message order cancelled and price updated to £494 on enquiry they are saying purchase again with updated price worst Experience
3 september 2025
Review zonder uitnodiging
Antwoord van Cherish Lewis UK Online shop
Thank you for sharing your experience, and we’re sorry for the inconvenience caused.
To clarify, your payment was not taken by us. When an order is placed, your bank automatically puts the funds on hold, but they are only transferred to us if we accept the order. As soon as we noticed the product had been listed with an incorrect price — due to a supplier update — we cancelled the order immediately, and the hold was released back to your bank.
We understand this can be frustrating, but we believe it is more responsible to cancel an order than to send an item with an incorrect price or delay fulfilment.
Our company works with multiple suppliers, and their prices can change on short notice. Because of this, every order is manually reviewed by a real team member before dispatch to ensure accuracy and customer protection.
For new customers:
We are a fully UK-registered company, and we prioritise:
• Secure payments (no money is taken until an order is manually approved)
• Transparent pricing
• Fast support and reliable sourcing
Most of our customers enjoy smooth and timely orders, and we appreciate the trust they place in us. If you ever have questions or need help with a product, our team is always happy to assist.
False advertised pricing which is…
False advertised pricing which is illegal.
Order confirmed then cancelled with a view to increasing the price of goods.
DO NOT BUY ANYTHING FROM THIS COMPANY.
YOU HAVE BEEN WARNED
4 augustus 2025
Review zonder uitnodiging
Antwoord van Cherish Lewis UK Online shop
Thank you for your comment, and we’re sorry for the inconvenience caused.
To clarify, we did not take any payment from you. When an order is placed, your bank automatically places the funds on hold, but the money is not transferred to us unless we manually approve the order. Once we identified that the product had been listed at an incorrect price, the order was cancelled immediately and the hold was released by your bank.
This process is fully compliant with UK trading standards, and no contract is formed when pricing is clearly incorrect. We never increase a customer’s price after accepting an order — in this case, the order was not accepted, and no money ever reached our account.
We understand how this situation can be disappointing, and we apologise for the confusion.
For new customers reading this:
We are a fully UK-registered company that works with multiple suppliers, and we manually review every order to ensure accuracy and protect our customers.
Our key commitments include:
• Secure payments (no funds taken until verified)
• Transparent order handling
• Fast customer support
• Genuine products sourced from trusted UK distributors
Thousands of customers shop with us safely each year, and we always aim to offer a reliable and honest service.
If you have any questions or need assistance, our team is here to help.
Avoid this company - there's a reason the electrical items are cheap!
I wish I'd read the two existing reviews for this company before buying a Dualit kettle and toaster from them. The kettle is fine thankfully but the toaster was the wrong colour (white and I had ordered chrome to match with the kettle). After contacting Cherish Lewis to arrange a return of the incorrect item they asked for a photo to show that it was the wrong item that had been sent, after sending that photo straightaway I heard nothing back from them. I have then chased twice for an answer and all they say is they're waiting to hear back from the factory about a returns label. This has been going on for 7 weeks now, with no refund and a large box with an unwanted toaster sat in my house. There has been no apology from them whatsoever. I've since ordered the toaster from John Lewis - more expensive, yes, but I know the customer service will be exemplary if anything goes wrong with the item. I'm going to chase for a third time but if not luck I will need to raise with my bank to try and get this money back. Appalling and am concerned consumer rights are not being followed at all - please avoid!
1 juni 2025
Review zonder uitnodiging
Antwoord van Cherish Lewis UK Online shop
Thank you for taking the time to share your experience, and we sincerely apologise for the inconvenience this situation has caused.
We understand how frustrating it must be to receive the incorrect colour and then experience delays with the return. This is certainly not the standard of service we aim to provide.
To clarify, all returns of branded electrical items must go through our supplier’s verification process before they can issue a returns label. In your case, the supplier required confirmation before authorising the collection, and unfortunately their response has taken much longer than expected. We recognise that this delay is unacceptable, and we apologise that you were not updated promptly.
Please be assured of the following:
• You are fully entitled to a return for the incorrect item sent.
• Your refund will be issued as soon as the return label is processed and the item is collected.
• We will now prioritise your case and follow up with the supplier urgently to resolve this without any further delay.
For new customers reading this:
We are a UK-registered company working with multiple authorised suppliers. Most orders are fulfilled smoothly and quickly, but in rare cases where a supplier delay occurs, we take responsibility for resolving the issue and ensuring customers receive the correct product or a full refund.
We appreciate all feedback as it helps us improve our service, and we are committed to ensuring a fair and transparent shopping experience for every customer.
Thank you again, and we will be in contact shortly to provide an immediate update on your return. Please email us for any updates.
Faulty kettle - liitle or no help in resolving matter
My daughter bought me a dualit kettle from CherishLewis as a christmas present. It has a fault (neon light working intermittently). Dualit washed their hands of the problem and referred me to our supplier CherishLewis. They did not respond to e-mail. I opened a chat conversation which took hours. They confessed the kettle was from Costco. They said they would have to contact the factory for a decision. I sent a photo of the neopn not working. I asked them how they would let me know the outcome of the decision with the factory and they do not respond on the chat platform. They do not recognise consumer rights. My advice would be - do not deal with this company.
21 januari 2025
Review zonder uitnodiging
Antwoord van Cherish Lewis UK Online shop
Thank you for taking the time to share your experience. We are very sorry to hear about the issue with your Dualit kettle, especially as it was a gift, and we fully understand how disappointing this situation must be.
To clarify the process:
For branded electrical items, warranty and fault assessments must be handled through the manufacturer or the authorised supplier that originally distributed the item. As a retailer, we are required to follow their verification steps before we can approve a replacement or refund.
When you contacted us, we immediately requested the required details and forwarded your case to the supplier for assessment. However, we acknowledge that their response time has been slower than usual, and we apologise for the delay and for the frustration it has caused. You should not have had to wait this long for an update, and we are reviewing our communication process to ensure this does not happen again.
Please rest assured:
• Your case remains open and active on our system.
• We will follow up with the supplier again urgently to obtain a final decision.
• You are entitled to a resolution, and we are committed to ensuring you receive one.
For new customers reading this:
We are a fully UK-registered company and work with multiple authorised distributors to source genuine branded products. The vast majority of orders are fulfilled smoothly; however, in rare cases where supplier delays occur, we continue to advocate on our customers’ behalf until the issue is resolved.
We appreciate your patience, and we apologise again for the inconvenience. Our team will contact you directly with an update as soon as the supplier responds.
Deceitful dropshippers ....
This company go to great lengths to restrict reviews to the "Judge.Me" platform, where it's recognised a retailer can easily get poor reviews removed...
So let's see them do the same here. I ordered two top of the range DeLonghi oil heated radiators. Together these cost £280 from their website.
A few days later, one arrived. It was evidently an item they drop-shipped as it came from Costco. Luckily the parcel consignment label said it was "one of one" supplied. The box showed signs of damage, so I did not even open the carton. When the retailer was asked about this they initially denied that I'd only been sent half of my order. It was only when I sent them photography of the label that they realised I could prove that I'd been diddled.
Accordingly I asked them to send replacements, but they refused - in spite of showing stock.
So I asked them to cancel the order and issue a 20kg prepaid returns label for the suspected heater that had arrived in a damaged box.
They refused, and told me I'd have to pay the return shipping, plus a restocking, and a cancellation, fee (I know, it looks like they are clueless about the laws on Consumer Rights...)
They also said that I'd have to pay an additional £40 per heater to reorder!
I have been forced to throw the entire issue over the my bank as a visa payment dispute, as the beginning to a money back claim.
Meanwhile Costco are horrified at the dropshippers behaviour and it looks like they are going to be taking steps to end their relationship (and they have kindly offered to supply me afresh at a discount in apology over the matter).
29 oktober 2024
Review zonder uitnodiging
Antwoord van Cherish Lewis UK Online shop
Thank you for taking the time to share your comments. We’re sorry for the frustration caused and would like to clarify the situation based on our records.
Your order consisted of two heaters. Our supplier mistakenly shipped only one unit, and as soon as this was confirmed, we immediately refunded you in full for the undelivered item. This refund was processed before you raised a dispute with your bank.
Unfortunately, after the refund was issued by us, a separate chargeback claim was submitted through your card provider for the same amount. As a result, the refund was duplicated, meaning the value of the missing item was returned twice. This has created additional complications in resolving the case smoothly.
Regarding the return of the delivered unit:
We provided return instructions and were awaiting the item to be sent back so the order could be fully finalised. We never refused to assist with the issue and have followed the standard procedures required by our suppliers.
For new customers reading this:
We are a fully UK-registered retailer working with multiple authorised suppliers. On rare occasions when a supplier error occurs—such as a short shipment—we always take responsibility and refund customers promptly. The vast majority of our orders are delivered correctly and without any issues.
We understand this situation has been frustrating for all parties involved and remain committed to cooperating with the bank so the matter can be properly resolved.
If you have any questions or need further assistance, our support team is always here to help.
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