Chesneys arranged our new wood burner - just in time for the shorter evenings. Service was very good, communication very clear. Would recommend.
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It was time to replace the Fire Bricks in my 10 year old Salisbury 5 wood burner. I received a most efficient and professional service just as it use to be in the 1960's. The replacements came within... Toon meer
Bedrijf heeft geantwoord
We are very happy that we decided to go ahead with Chesneys in the end. We can't miss an opportunity to recommend them. The whole experience has been a real pleasure with Carmen and Nick and, unfo... Toon meer
Bedrijf heeft geantwoord
Chesneys fireplaces and the company itself are first class in every way. We couldn’t recommend them high enough. Stuart at the Nottingham HQ has bent over backwards to help us, he is a credit to the... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Chesneys is one of the UK’s leading suppliers of luxury fireplaces, stoves and outdoor living products. We are an entrepreneurial British family business, built on 35 years of anticipating the needs of our discerning customers and adhering to the highest standards of design, functionality, workmanship and service. We believe in the fusion of traditional and modern design and manufacturing techniques. Everything we make; be it our period and contemporary fireplaces, our climate-friendly stoves and outdoor heaters or our post-tensioned staircases, is driven by this principle. Whether it is our skilled artisans carving marble for a chimneypiece or our in-house Research & Development team testing our latest stoves for eco-design 2022 approval, they are all focussed on the right way to deliver timeless quality, combined with cutting-edge innovation. We express this commitment to excellence with this simple set of day-to-day principles: Quality: ‘Good enough’ isn’t good enough, we must aim for perfection. Beauty: We focus on design, materials, detail and a finish to make the heart sing. Engineering: We manufacture cutting-edge, durable products, that work brilliantly. Inventive: We are always seeking new ways to do things better. Service: We know our customers have a choice, so we deliver a service, second to none. Responsible: We know there is only one planet and we aim to look after it.
Contactgegevens
194-202 Battersea Park Road, SW11 4ND, London, Verenigd Koninkrijk
- 020 7627 1410
- sales@chesneys.co.uk
- www.chesneys.co.uk
4,6
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253 reviews
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We absolutely love our Chesneys wood…
We absolutely love our Chesneys wood burner! It looks fantastic, is beautifully made, and works incredibly well. It has completely transformed the atmosphere of our terrace.
7 oktober 2026
Review zonder uitnodiging
Chesneys arranged our new wood burner
Chesneys arranged our new wood burner - just in time for the shorter evenings. Service was very good, communication very clear. Would recommend.
8 september 2026
Review zonder uitnodiging
First Class Service.
It was time to replace the Fire Bricks in my 10 year old Salisbury 5 wood burner. I received a most efficient and professional service just as it use to be in the 1960's. The replacements came within a couple of days. Chesney's are to be highly applauded for their friendly and informative customer service. I highly recommend this most excellent company Trevor Gooding of RYE
5 september 2026
Review zonder uitnodiging
Antwoord van Chesneys
Dear Trevor,
Thank you for taking your time to leave such a wonderful review!
I am delighted to read that you received quality and efficient service for the query on spare parts required on your stove. Glad to read they arrived promptly.
I hope your Salisbury continues to serve you for many more years to come!
Kind regards,
The Chesneys Team
Wonderful Service
Nicholas was very helpful during a phone call to discuss the details further, and provided very clear communication on the process and options available. Would highly recommend.
3 september 2026
Review zonder uitnodiging
Antwoord van Chesneys
Good morning Sophie,
Thank you for taking the time to leave a review.
We’re delighted to read that Nicholas was able to provide clear guidance and talk you through the process and options available.
We really appreciate your feedback and hope to assist you again in the future!
Have a great day!
Kind regards,
The Chesneys Team
Superb customer service from Rehmana and Nicholas
I reported to Chesney that the spares I had received for my Shoreditch log burner were wrong. Sent photos and they corrected the order and sent me free replacements instantly. Thank Rehmana and Nicholas
24 augustus 2026
Review zonder uitnodiging
Antwoord van Chesneys
Good morning,
Thank you for your kind and lovely review! I am glad to read both Nicholas and Rehmana were able to assist you with your query and get the spares sent out to you promptly.
We really appreciate your feedback, and we hope you continue to enjoy your Chesneys Shoreditch.
Kind regards,
The Chesneys Team
Smooth process with beautiful end product
We are very happy that we decided to go ahead with Chesneys in the end. We can't miss an opportunity to recommend them. The whole experience has been a real pleasure with Carmen and Nick and, unfortunately, contrasts quite noticeably with some of our experiences with their competitors.
Jay and his sons came to install our fireplace and were absolutely amazing — very professional, incredibly polite, respectful, and a pleasure to have in our home.
Very happy with the end product (marble mantel + wood burner) in our living room!
13 augustus 2026
Review zonder uitnodiging
Antwoord van Chesneys
Good afternoon Pierre,
Thank you for taking the time to leave such a lovely review!
We’re delighted to hear how pleased you are with both the experience and the finished result.
It’s fantastic to hear that Carmen and Nick looked after you so well, and we’ll be sure to pass your kind words on to Jay and his sons too. We’re so pleased they made the installation such a positive experience and that you’re enjoying your new marble mantel and wood burner.
Thank you again for choosing Chesney's and for taking the time to recommend us! It is greatly appreciated by the whole team.
Kind regards,
The Chesneys Team
My Chesney outdoor BBQ is a fantastic…
My Chesney outdoor BBQ is a fantastic piece of kit not only to use (as a BBQ or heater) but is also a fabulous architectural feature in a garden setting. Chesney Customer Service has proved to be wonderful too when ordering new parts. Thank you for being such a great company Chesney (products and service) - you truly do stand out from the rest.
2 juli 2026
Review zonder uitnodiging
Antwoord van Chesneys
Good afternoon,
Thank you for your kind review!
We're delighted to hear you're enjoying your Outdoor BBQ as both a centrepiece and a place to gather!
I am glad to read our customer service team could help too.
Your review is much appreciated,
Thank you and do come back if you need anything else.
Kind regards,
The Chesneys Team
Excellent customer serive
After having a problem with the stove door mechanism
Rehmana was very helpful and replied quickly to my concerns she also sent another door mechanism free of charge .
Very helpful and excellent customer service from Rehmana.
1 juli 2026
Review zonder uitnodiging
Antwoord van Chesneys
Good afternoon,
Thank you for taking your time to leave such a lovely review!
We are pleased that we were able to provide a prompt solution for you.
Please do come back for anything else you need.
Thank you.
Kind regards,
The Chesneys Team
Excellent products and staff
Excellent products. Professional and helpful staff. Very good customer service
8 juni 2026
Review zonder uitnodiging
Antwoord van Chesneys
Good afternoon,
Thank you for taking the time to leave a review about our products and staff.
We are delighted to hear that we were able to assist you and provide you with a positive experience.
Should you need anything else in the future, please don't hesitate to come back—we'll be more than happy to help.
Kind regards,
The Chesneys Team
Appalling customer service
Appalling customer service. When relaying genuine concerns about our customer experience and their dealer network the interaction we had via email from ‘Nicholas Chesney’ in correspondence we received was that of someone wholly disinterested and dismissive. Smacks of a company clinging onto a name and reputation that once carried some prestige and weight. Marble surround supplied is dull, of no particular quality and not at all polished. Regret the entire experience. Beware dealers ‘personally approved’ by ‘Mr Chesney’.
31 maart 2026
Review zonder uitnodiging
Antwoord van Chesneys
Good afternoon,
We’re sorry for the delay in responding and disappointed to hear about your experience with both the product supplied and the stockist involved.
We take feedback like this very seriously and would appreciate the opportunity to look into this personally.
Please contact our Customer Services team directly on customerservices@chesneys.co.uk with your order details and the name of the stockist so we can investigate the matter fully and work towards a resolution.
Thank you.
Kind regards,
The Chesneys Team
Antwoord van Chesneys
Dear Louise,
Thank you for your kind feedback.
We’re pleased to hear you found the advice helpful and prompt, and we appreciate you taking the time to leave a review.
Kind regards,
The Chesneys team
Really helpful in providing parts for…
Really helpful in providing parts for an obsolete Chesney Heat 500. Wish they still made them - I'd replace when it eventually dies in a heartbeat. Hopefully it will keep going, it's certainly built to last.
20 april 2026
Review zonder uitnodiging
Antwoord van Chesneys
Dear Chris,
Thank you for your wonderful review.
It is nice to read you are still enjoying your Chesney's Heat 500 after so many years! We’re delighted we could help with the parts you needed and hope it lasts for many more years to come.
Kind regards,
The Chesneys Team
Outstanding service and customer support.
I don't normally review services but in this case I feel I must compliment Chesney Fires for their absolutely outstanding work. I purchased an older, second hand Chesney's Alchemy RB1000 ribbon burner bioethanol fire second hand here in Scotland. The fire was an older version - I think quite a few(at least) years old and well used. Initially it was working great but developed a fault. Although clearly well out of any warranty, I contacted Chesney Fires directly in London for advice. They were happy and able to offer both a diagnostic test and, following the outcome, a full repair service on their product. They assisted me in the transportation process and kept me informed of the progress. I now have my wonderful fire back home and fully functioning at a very reasonable cost. I cannot praise their conscientious customer service enough- especially considering I bought a second hand unit. Well done Chesney Fires! Thanks to Nicholas, Nigel and the team.
24 maart 2026
Review zonder uitnodiging
Antwoord van Chesneys
Dear Kenneth,
Thank you for your lovely review.
We’re absolutely delighted to hear that you’re enjoying your Alchemy RB1000 again and that we were able to get everything back up and running for you.
Very pleased you were well looked after with the repair and transport arrangements.
I’ll be sure to pass your thanks and compliments to Nicholas, Nigel, and the rest of the team!
Enjoy your fire!
Kind regards,
The Chesneys Team
Fantastic customer service
Fantastic customer service. We needed some information about one of Chesneys' stoves. I had a lovely telephone conversation with their costumer services agent Rehmana. She was incredibly helpful, even though we acquired the stove second hand so weren't registered customers. The quality of the stove itself is superb too. Really recommend Chesneys if you're looking for a stove to keep you warm and cosy either indoors or outdoors!
10 maart 2026
Review zonder uitnodiging
Antwoord van Chesneys
Dear Catherine,
Thank you so much for your lovely review!
We are really pleased we were able to assist you and provide all the information you need for your stove.
Thank you for your kind comments, it is much appreciated.
If we can assist you again in the future, please do get in touch.
Enjoy your Chesneys Stove!
Kind regards,
Rehmana & The Chesneys Team.
Great customer service
Really helpful call with Rehmana who suggested some solutions but ended up ordering new parts - so helpful and responsive - process very straightforward, great communication and delivery on time - if only other companies were so customer friendly!
6 maart 2026
Review zonder uitnodiging
Antwoord van Chesneys
Dear Mike,
Thank you for your wonderful review!
I am really glad we could help and that you found our services straightforward.
If there is anything we can help with in future, please do reach out to us directly.
Thank you.
Kind regards,
Rehmana & The Chesneys Team
Uniquely wonderful
Uniquely wonderful, personal, unerringly swift and supremely helpful service around a fantastic product offering; an absolute rarity these days, and Chesney’s are consistently confidence- inspiring.
24 februari 2026
Review zonder uitnodiging
Antwoord van Chesneys
Dear Will,
Thank you so much for your lovely review!
It was an absolute pleasure to assist you, and I’m delighted we have left you with a great experience
At Chesney’s, we take great pride in offering thoughtful, personal guidance alongside our product range, so I’m very pleased that this was reflected in your kind comments.
If you need anything else, please get back in touch.
Kind regards,
Rehmana & The Chesneys Team
Great Service
Great Service
Managed to order the parts for my Stove very easily, which were in stock and dispatched within a day.
Great customer service from Rehmana, thank you for your help.
20 februari 2026
Review zonder uitnodiging
Antwoord van Chesneys
Dear Stuart,
Thank you for your kind review! You are most welcome.
We are glad to hear that ordering the parts for your stove was straightforward and dispatched quickly.
Thank you again for choosing Chesneys, and we hope to assist you again in the future.
Kind regards,
Rehmana & The Chesneys Team.
Rehmana Hussain
Rehmana Hussain, provided excellent customer service. He really knows his product and sent me a link to the spare part I needed.
11 februari 2026
Review zonder uitnodiging
Antwoord van Chesneys
Dear Neil,
Thank you for your kind review!
I am really glad that we could help you with the spare parts and point you in the right direction.
If you need anything else, please get back in touch and we will be happy to assist.
Kind regards,
Rehmana & The Chesneys Team
Wonderful Service - very pleased with new woodburner
I had my woodburning stove installed this week which involved opening up a long closed chimney - a wonderful completely painless service from start to finish from Chesneys and both chimney sweep and the installer were incredibly efficient, lovely, professional and left the place immaculately. Recommend wholeheartedly!
2 februari 2026
Review zonder uitnodiging
Antwoord van Chesneys
Dear Hayley,
Many thanks for your kind words. We’re very pleased to hear the installation was seamless and that the team worked with such care and professionalism.
Your comments will be passed on, and we hope you enjoy your stove for many years to come!
Kind regards,
Rehmana and The Chesneys Team
Fantastic service and incredible…
Fantastic service and incredible craftsmanship. Really happy with my wood burning stove. So glad i found a brand that actually cares
2 februari 2026
Review zonder uitnodiging
Antwoord van Chesneys
Good afternoon,
Thank you so much for your lovely feedback!
We’re delighted to hear how pleased you are with your stove and our craftsmanship.
It really means a great deal to us to know our passion for quality and care comes through. Thank you for choosing Chesneys – we hope you enjoy many years of warmth ahead.
Kind regards,
Rehmana and The Chesneys Team
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