Chesneys Reviews 

Chesneys provided an excellence service from the very start of our dealings with them. The site visit to our home and expert advice on our requirement was followed by a prompt estimate and schedule of works. This allowed us to plan a program which involved four different services - chimneysweep, carpet fitters, installers and the Chesney product team. They were always available on the phone to answer any queries we had, make recommendations for other service suppliers and to guide us through the various phases. The result was a seamless hitch-free experience with all the timelines being met and the costs coming in on target with the estimate. The log fire is working a treat. Chesneys are deservedly a worthy recipient of a 5 star grading.

The product never worked. No replacement possible as all faulty - word has it that Chesneys are going to have to make a new model to rectify the inherent fault. No information coming from sales reps. Info black out for nearly quarter of a year - not good

We bought a Chesneys Beaumont Gas Stove for £3k because we wanted what we thought would be a good quality product. How far from the truth could we have been. On installation the Stove was faulty and has never worked due to a faulty burner. After contacting Heat Depot and Chesneys direct it became apparent that nobody was interested in resolving the issue swiftly. 5 weeks later and the faulty Stove is still not operational. From this experience I have found Chesneys to be very subgrade and poor quality products backed up by a very poor customer service who act like the end consumer doesn't matter. I would urge people to spend their hard earned money on other products rather than Chesneys.

Fireplace install

Nicholas was a pleasure to work with and his knowledge and expertise helped me choose the right fireplace for my bedroom. From start to finish the project was expertly managed - site visits were conducted in a timely fashion and the install team were professional and courteous - they made sure everything was cleaned up after the install and even hoovered my hallway where they had brought in the materials and equipment!

Couldn't be more pleased with my experience and will be working with Chesneys again in the future :)

3 months and we are still waiting for a replacement to a faulty part to be able to use our new fireplace that’s still under warranty! We have paid for a fire that is unfit for purpose and Chesney seem not to care enough to want to fix it.

Bought a gas fire place from a supplier of Chesney stoves in 2022, worked fine for the first winter and then subsequently has not worked for the winter of 2023/24.
After reviewing the error code which did not appear in the trouble shooting manual we reported the issue to Chesney in November 2023, and were told to get a plumber to review the error. Our plumber found that parts of the system had failed and needed to be replaced.
We have been waiting for these parts from Chesney for over two months and Chesney do not seem to give one dot of care or respect to the fact we have a fire that is totally redundant in the months of the year we actually need it.
Poor customer service and clearly poor quality

If you are considering purchasing an Elemental Manhattan fireplace from Chesneys I urge you to re-consider.
We are undertaking a full house renovation and purchased a fireplace which we had seen online. The fireplace was fitted whilst the house was not habitable and so we did not view the final product until the work was complete.
The marketing material shows a beautiful unblemished product. The small print tells you that as the stone is natural, there may be some minor differences to the images shown.
Unfortunately the 'minor differences' on the product we have purchased look like deeply entrenched mould positioned right at the top in the centre of the fireplace.
Surely we thought, Chesneys would accept the product is not as advertised and will replace it without charge. After all, who wants a £3k mouldy fireplace!
Sadly no, we have been told the product is perfectly saleable and a replacement will cost £850!
We are in the process of trying to re-coup our costs through a legal process but in conclusion, do not buy a fireplace without seeing the exact product first or you could be in for a nasty surprise!!!

We went the Chesneys showroom looking for a Carrara marble fire surround and found just what we were looking for. The price was great because we were offered a display fireplace at discount.

I've owned an 8kw Chesneys stove for 8 years now. Stove has been faultless (pretty much on every day through autumn /winter.) I had an issue with it burning to fast, I contacted Chesneys to explain the fault, Stuart - Customer Service / Technical Support Manager was brilliant. He sourced a replacement part and sent detailed instructions on fitting. 1st class service.
Would I buy Chesneys again? Yes!

Thanks so much for my wood burner I absolutely love it. It’s quality and performance is amazing. Couldn’t resist lighting it even in the hot weather and it did not disappoint.
Thankyou Nicholas Chesney your personal service is soo appreciated.

just really personable, lovely people to work with - note to self, feeling a bit down, have a chat with the Chesney team! Delivery guys wonderful too. Not in a hurry - tick, didn't leave any rubbish to get rid of - tick, very knowledgeable about the product - tick!

Gorgeous fireplace and it warms everywhere so quickly!! Would recommend these guys to anyone they've been very helpful

Excellent fireplace and flawless installation. Highly recommended!

Highly recommend

Lovely staff, great range of fireplaces with wonderful quality. Great price.

Great fireplace. We had an issue with the burner but Chesneys fixed it.

The Chesney/Salisbury 5 fitters were excellent; fitting the woodburner in an old terraced house wasn’t easy, or clean! They deserve a 5* rating.
However, the stove itself, although it LOOKS GOOD, doesn’t give off the expected heat. The heat doesn’t convect as we expected and only warms the, (black slate) hearth area! The company who sold this, (for over 4K), say buying a 4 blade fan would help the heat to flow around the room.
A plumber we know owns a woodburning stove, but not the same model, who has said his stove has VENTS which can be slid open, and his model radiates fantastic heat. Using central heating to top up, as the Chesney /Salisbury fire heat output is disappointing. Wish I had researched different models first and not just relied on sales from a local retailer. Any Advice please?

I purchased the Beaumont 5WS Series wood burning stove. It was delivered and installed without issue and the fitters commented on what a good quality log burner it is and how well made it is.
It’s lit all day every day and I am very happy with the purchase and customer experience. It also looks great!

Chesney's did a site visit for an install, said everything was fine, but the installation contractor was difficult and unhelpful, from the first email to arriving. On the day the cherry-picker arrived and the installation team arrived; the designated installer (Tom) remained on the ground and a kid (looked about 19) was sent up in the cherry picker.

First excuse: the cherry picker isn't tall enough - the cherry picker confirms it is and we continue. Second excuse: phone lines are in the way - they ask me to lean out of the second floor window and push them with a broom! Ok, that's done and we are clear. Third excuse: there is an aerial in the way. The guys struggled initially to determine which chimney it even was. They just simply did not want to do the job and had already decided this before they arrived. When I called Chesneys they told me that the contractor had claimed the cherry picker wasn't long enough. I have recorded proof this wasn't the case.

I am now extremely worried as we have paid thousands of pounds to Chesneys, who it turns out went bust a couple of years ago and have apparently been re-purchased from insolvency by the original directors - I am now worried this won't be resolved and we may not be repaid.

UPDATE: Chesney’s reply below is deliberately disingenuous and knowingly untruthful. They have been extremely subpar and unhelpful since early stages and we very much wish we had gone with the other company we spoke to at the time. Their ‘trusted’ install partners are mentioned in other reviews on GMB and here if you want to do some research. I would also be extremely nervous to leave a deposit with a firm that has a chequered financial history.