Chesneys Reviews 

Excellent quality. Love the classic design and extremely happy with purchase. Whole experience has been easy and straightforward

I have now tried for over a year to get Chesney to explain the smoke that fills my room whenever we try to use our Salisbury wood stove, which sets off the smoke alarm. From "it needs to warm up first" to "there's cold air locked in the flue", nothing makes sense. Friends with stoves (granted usually of Nordic origin) are happily using their stoves nightly and opening and adding wood. My only conclusion is that this is either a substandard stove or they have no clue about how these stoves should be installed. Terrible experience. AVOID

Excellent company, products and staff!

Everything was as good as I had hoped, I had to delay the delivery due to the Gazebo it was to go in not being finished on time, I had opted for the White gloves delivery and when I did request delivery it arrived on time and was unpacked and installed with the minimum of fuss.whilst unpacking they noticed that the grill was slightly bent and would not fit properly,they phoned through to Chesney who agreed to replace it and the replacement arrived 3 days later.

The heat and grill is great. We’ve made some lovely pizzas. The man who sold it me was very helpful. It’s a high quality piece of equipment and I would strongly recommend Chesneys.

Excellent service, quickly delivered. A marvellous heater which also cooks perfectly. Very pleased indeed.

The new patio heater is beautifully made and was installed exactly as described.

My only niggle is that there are some limitations to its use which were not described at the time of sale.

We were advised not to put it us against the house, and not to use it directly under a parasol.

These limitations may have made us think about an alternative.

I got my outdoor heater BBQ about 4 weeks ago and it has been a treat though there was a niggle that I wanted sorting out. To be honest it couldn’t have been more efficiently dealt with - beautiful machine and a really no nonsense approach to customer service

Love the Garden Gourmet for both cooking and heating - functions flawlessly. Delivery guys were great (we went for the white glove delivery to make it easier - it is *very* heavy!). Our thermometer has started playing up - suspect the probe wire is the problem - going to enquire about it. Otherwise 5*

Excellent experience from first call to delivery, highly responsive and very happy with the BBQ/Heater combined product.

Purchased a Garden Party outdoor BBQ and stove.

Delivered with damage to the flue and no safety gloves. Replacement flue sent out very quickly. The rotating grill does not work as the grill does not lock into place. Replacement grill sent but also does not lock into place. Still waiting for replacement grill after nearly 4 weeks and still cant properly use BBQ.
Staff are fantastic.....really good.....wish I could say the same for the product.

We bought a new fireplace and fire from Chesneys, just had it installed so not sure about how good it works, but service from Nick was exceptional. There was a mix up with our order, which meant we had the wrong fireplace installed and had to get it removed and replaced. After a few discussions, Nick assured us it will all be sorted and so far it has been. What could have been a very expensive mix up ended up being a great customer service experience, so full credit to Nick for sorting.

Only thing to note, for those who are looking, is to check carefully the various models as they are called very similar things. We bought the Clandon Bolection (in the Contemporary range), but turns out there is also a Clandon (in the Georgian range) and an Elemental Clandon. This caused the mix up, so beware. As I say, ended up being handled very well (after just a bit of heartache), but best to avoid mix ups in the first place.

Absolutely love my Chesneys Heat & Grill. Bought the pizza stone & our 1st attempt making pizza on it was pretty successful! Couldn’t believe how quickly they cooked! The heat output is amazing!

I've bought Reef Outdoor Sofa Suite 2+1+1 with Coffee Table Set & one Bosch Rotak 34R Electric Lawnmower for my garden place. Great value for money. Recommend.

Excellent service. Absolutely stunning fireplaces - the sales people were so helpful both in the shop and in emails to help us choose which would be best for us. The installer was a pleasure and couldn't do enough for us - very neat and professional work. We are very happy with the end result - would highly recommend.

I can’t see how to reply to your reply - yes, I sent photos and yes I was offered touch up paint - nothing received. Yes I did check the stove over winter until around four weeks in Feb when I was away.

I bought the Garden Gourmet last autumn and have fired it up for the first time this fine Easter weekend. 2 things; firstly the BBQ works just a described. The Cheney's charcoal is good quality large chunks but the unit works just as well with briquettes and produces and (importantly) maintains temp within a narrow range as you wish. Having produced a good Shwarma, a few logs chucked on and the baffle repositioned allowed four to sit round and enjoy the flames as the ambient temperature dropped to 8 degrees. Lovely evening and a pleasure to have a bit of kit that actually delivers on its promises.

I have been very impressed by the heat and grill product and by the customer service throughout the process of buying the product and delivery to our home in Austria. Christian Paris from Chesneys has been excellent and very responsive to any questions.
I can thoroughly recommend this company.

very good customer service - phone calls and emails answered promptly - so i have bought 4 stoves recently - highly recommend. Oxted