Chesneys Reviews 

After purchasing a Chesneys Salisbury 5 stove in 2020, we have now found that the bottom brick has started to crumble. Ash has been left in the base as per instruction guide. I'm amazed that customer services seem to think that this is acceptable. The handle came off mid use because the grub screw came off and the info plate on the back of the stove was also loose, which had to be removed, with difficulty. I purchased the stove because I own a Chesneys stove which is around eight years old and still going strong....no issues with bricks etc. The warranty with the stove gave me peace of mind, but I don't think it's worth the paper it's written on. I am not happy to leave the brick as suggested and will have to replace at my own expense. I will not be purchasing another Chesneys stove in the future.

The most terrible experience ever. Don’t use this company, they have awful customer service.

I ordered my fireplace October 2021, and while it was more expensive than other brands, they assured me it was due to better quality and better service. I was told my fire would be installed by Christmas, and with that happy thought in mind I forked over for it. We are in February, the fireplace they installed was wrong, they had to change the basket, the glass header cut for it was measured badly and so didn’t fit, they are now unable to provide one at all, so are actually coming to collect the entire thing and to refund my money. To top it all off, my beautiful brand spanking new cream rug was entirely damaged with oily chimney soot by their fitters. Chesneys said they were not to blame as their fitters are separate from them and so no one has paid for the damages or to replace it. So not only did I waste time and tears for absolutely nothing, but now I’m stuck with no fire and a ruined carpet.

Great Service, great product!
I got in touch with Chesneys, because I couldn´t find a supplier in Germany. From the start the contact was courteous and very helpful. Everything went absolutely smoothly.
The Heat and Grill is well manufactured with these little details, which underline, that someone has put a lot of thoughts in it.

I'm a resident of Spain, where currently there is no local representative of Chesneys. After a couple of emails, customer service worked out a quote and logistics for shipping the product abroad. A few weeks later, a Heat & Grill found a new home in Spain. Amazing service!

The delivery contact was on time, helpful and friendly

Just 3 days before Christmas, the top firebrick of my Chesney Beaumont broke & fell into the fire. In a panic I rang Chesneys (Chris at Battersea) who was most helpful and I ordered the new part that same day.
It was sent out that same evening at 7pm and reached me in the morning post. I was over-the-moon delighted and Christmas was saved!
Full marks to Chesney's customer service.

Excellent purchase and professional service from delivery and sales teams, unfortunately due to purchasing my barbecue late in the season I have been unable to use it yet but looking forward to next year when the days get lighter and warmer.

We had a Chesneys gas wood burner stove fitted over 12 months ago and it is STILL not working. The after service we have received from Chesneys is absolutely unacceptable, they haven't even been out to check the safety of this gas stove. We have just had 8 days without electricity and one of our reasons for choosing a gas wood burning stove was to give us some heat during the power cuts that we sometimes have in this area, unfortunately what should be a welcoming focal point in the room is stone cold and unfit for use. The glass goes black in minutes and the acrid smell is unbearable. If it is turned off for a few minutes then tried again the stove will not even light. We understand that it has been difficult for many businesses over the last 18 months but we have been very fair and extremely patient although we wish now that we had not chosen a Chesneys product or had any dealings with Chesneys.

Great product, great service

We've received an excellent service from Chris at Chesney's and our project with its demanding schedule benefited from Chris's professionalism and care.

Incredible service - I couldn't recommend the team more.

I have purchased from Chesneys before and always happy with the product especially the Shoreditch Wood Burner we purchased in November 2020.
We then purchased a Heat and Grill in April 2021, promised we would get it for summer, turns out after many pleas to get it for my husband's birthday in May, my son's birthday in June, family wedding in July we are now being told possibly the end of August . . .
The communication has been extremely poor from the company with no reassurance if the warranty starts from date of purchase or delivery, as this makes a huge difference. Requesting summer delivery for this out door product, Chesney's retaught is " that its an all year round product" but who barbeques their Christmas lunch?
I am very disappointed as seventeen months on from the pandemic, the company blames it inadequate service on Covid and Brexit. . . really?
We are on the verge of cancelling as we have seen the Kamado Red wood grill which is fantastic looking has many more features, is similarly priced and available for delivery tomorrow. We also like the look of the Green Egg similar spec but far cheaper.
To sum up the Chesney product is great, the communication poor, customer care non-existent, the delivery "whenever" please learn from us-
think before you buy.

I want to give a 5 * review as this product (Clean Burn) is a great addition to your outside living. Customer services dealt with my issues in a friendly and satisfactorily way. The lead in time was more than expected and the delivery company not only let me down but let Chesneys down. And whilst that is something they can pick up and improve on i did feel it unfair to criticise Chesney for this. So to sum up the unit is now with me and is and excellent well made product and Customer Services are there doing a great job to resolve any issues.

Not cheap but a fantastic product that enables us to have another living space in the garden. Very pleased.

Strongly recommended!

I’ve shopped around many fireplace companies and have been buying from Chesneys for a number of years now.
Their product range and quality is far superior to anyone else.

Not impressed by constant delays in fulfilling my order which was made in March 2021. I purchased through another company who say that there is nothing they can do as Chesneys are over promising but under delivering. I have been given three different delivery dates, all of which have been cancelled at the last minute. Not good enough.

We wanted an elegant quality fireplace for our listed home. We did our research and very pleased to have chosen Chesnys. Everything superseded our expectation and most delighted with the end result.

Our Heat and Grill arrived in March 2021 and we are delighted with it. Superb build quality, easy to light, burns very clean and it throws out a tremendous heat. Our friends and family have been astonished by it. Just be warned - your guests will not want to leave!