Chesterfields of England Reviews 

We placed an order in April and did not receive any updates
We received a letter of insolvency .
The company has been trading knowing that they are going in administration. Absolutely rogue traders. Now we have to call our credit card company

Placed an order in January of this year for £2500, cannot get a reply from the company via phone calls and emails sent..

I have contacted my bank to activate a charge back also, do not buy from this company if they are still trading!!!!!!!!

Placed an order in January and have been chasing ever since for updates, with only 1 or 2 responses to my requests for information. Latest response was at the end of April, setting the expectation of shipping in 2 weeks. After continued failed attempts to get any further updates from the company, we engaged our credit card company to process a chargeback. We have this morning received an email from the company advising that they are going into administration. If you have an order with this company, you are unlikely to receive it!

I received my sofa after the 15 weeks of waiting (order #3026) and being told for the last 3 weeks it was on its way. Took a day off work after Callum informed me it would finally be with me on the 28th April but it failed to arrive so was promised a refund of delivery charges which still hasn't materialised. It arrived 2 days later and aesthetically it is a beautiful piece of furniture but sadly it was damaged. Informed Chesterfield’s immediately and received an email from Franco saying the problem would be dealt with promptly. This was almost 3 weeks ago and after numerous phone calls, WhatsApp messages and various emails I haven’t received any correspondence whatsoever so after spending nearly £2000 all I have to show for it is a damaged sofa.

I have never been so frustrated with my experience! I have waited 10 weeks and have been emailing, calling and using whats(if they app, with no response. My order #3079 was the center piece of my new business, but now I want to cancel. I do not trust anything this company would say (if they ever responded) at this point!

Ordered at the beginning of January 2023. Not heard a thing since. Emailed requesting updates, no response.

I’ve now requested a refund but who knows if that will happen.
Don’t waste your money.

My experience is much the same. Ordered in February. Told by Callum it would take about 10 weeks. Now 12 weeks and no response to my emails and the phone line is no longer connected. I like a previous customer am battling with cancer and this kind of stress is not what I need.

It looks like this is same problem with every customer. Payment is made and then a series of emails, correspondence of lies and deceit and lastly the phone lines are not working. All correspondence has stopped, I still am waiting for the Sofa after 70 days. I am seeing that this is their performance with everybody and for those who eventually got the product is unhappy with it. I am going to request for the money back now.

To be fair I had a heart attack when I read these reviews. I immediately contacted the company with my concerns and Callum assured me that this would not be my experience. Everything went smoothly and as promised and we are delighted with our armchairs.

This company will be out of business soon. They never contacted me. I had to chase them. It took 6 phone calls, 4 emails and 3 chat requests on their website to get an answer. The people who answered "dont know anything" and say that Callum will call. They ignored me for weeks thereafter.

When Callum finally answers he lies.
It took weeks longer than expected. They lied that the couriers did not pick it up, but they went and they were turned away.

After all the anxiety and bad service, you would want to quality to be good at least, but it's not.
The cushions supplied are cheaply filled, after 2 weeks, they need to be refilled. The lining at the base of the seat to the back is already coming out of the staples used. The sofa creaks.

Do not buy from this company. I think they are going under and you may never see the the money or the goods when they do.

Just received my new sofa on time absolutely beautiful great service.

Brilliant experience. Customer service on point, new sofa delivered as and when it said. Overall very satisfied. Would recommend.

Lying liars. Ordered two chairs in October 2022, ETA January 2023. Since then it's been promise after promise. The chairs were allegedly ready to ship at the end of February 2023. Then crickets. It would take up to 4 emails for them to respond ONCE. I called during their business hours several times, and was never able to speak to anyone. I tried their online chat and got nowhere.

Finally, they fobbed me off onto the logistics company, and then you have to provide your SSN for import, which was apparently totally unnecessary since they shipped NOTHING. Well, this company lied to them too, because today the logistics company said they have no record of anything being loaded to any vessel. Lie after lie after lie from this company.

I'm a cancer patient, so being 5 months late is a big deal. That could be the rest of my life. Well, strap in, because a dispute is pending with Chase Bank, and I am getting every cent back. They wasted the time of someone who may not have much time to waste.

5/19 Update: Their response is nothing but more lying and placating. Breadcrumbing. They never replied to my 4/21 email asking them to process a refund, NO shipping confirmation ever sent, just totally incommunicado except for their BS reply below. Companies should under-promise and over-deliver. They do the exact opposite. DO NOT ORDER FROM THESE THIEVES.

I wish there was negative rating too as this company doesnt even deserve 1 star.
I placed an order 2829 in July 22 and was told that it'll be ready for delivery in 3 months, when chased they said there's a delay. In January, I was told a delivery will be arranged. Then got numerous sms from courier service which confirm delivery and then reschedule. Been chasing the company for updates and kept getting false promises of delivery dates, wasted so many weekends just sat at home waiting for the delivery. Finally fed up and asked for a refund on 13th March, was told the refund has been processed and should be with me in 4 days on their whatsapp messaging service. Contacted back on the 24th saying the refund hasnt come through, and was told they'd check and get back, which never happened. On the 27th, again after chasing, was told the amount has left their account. Not sure where it went. On the 3rd of April, they said they'll check with their accounts team and get back, I have been waiting and chasing since then to no response whatsoever. I'm not sure but am considering getting some legal help on this as I dont know how else to chase them, they dont respond to messages on their whatsapp service, the number on their website is useless and they hardly ever respond to emails. A very bad bad experience overall.

We ordered a sofa in November 2021. The expected delivery date was mid-March 2022.

By end of March we had not heard anything, so we asked for an update via email. Ten days later (after one reminder) the company wrote back that there were some delays due to Brexit.

I asked for an estimated delivery date. After two reminders they finally wrote back that the sofa would be leave the factory on 10th May and that shipping usually takes 10 days, i.e. the sofa should arrive around 20th May.

A few days later I asked for confirmation that the sofa was indeed picked up as planned. After three reminders they responded that the sofa was now due to leave the factory on 17th June.

At the end of June they told me that the sofa had not yet been shipped. I asked for an updated delivery date, but they did not reply to this or to my reminders. On 18th July I ran out of patience and wrote them to cancel the order and ask for a full refund. Then, finally, on 26th July the sofa was finally delivered without prior warning. Luckily we were home to receive it.

But … the sofa was delivered with the wrong kind of legs. According to all the pictures on their website, this model comes with long legs with little wheels on, but our sofa had very short legs. A very obvious error.

I sent them yet another email and after just one reminder they promised to send a replacement set of legs. However, it took two months, 20 emails, 10 phone calls and lots of broken promises before the replacement legs were finally delivered. The four legs were not even identical – one had a slightly different design. But at that point I had given up.

The company's phone number is redirected to a third-party call center. Their agents are friendly but unable to answer questions about my order. They can only pass on a message to the factory. The factory never returned any of my calls.

I have no idea why they act in this way. At one point I had more or less accepted that this was a complete scam and that my money was lost. Perhaps they are on the verge of bankruptcy, or perhaps they are just utterly incompetent. In any case, I would strongly advice against doing any kind of business with Chesterfields of England.

Oh, apart from the wrong legs, the quality of the sofa is actually very nice. But I am sure you can get a similar product from a different company.

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Update: After posting this review, Chesterfields offered an Amazon gift card as a gesture of goodwill. We appreciate this gesture and have accepted their offer.

Received my new Chesterfield sofa ..absolutely beautiful, on time brilliant service

placed order may 2022, ( order no.2767) paid 6,294.76 GBP. Callum promised to provide photos of Furniture once it was manufactured. No photos provided. Have sent more than a dozen emails. Each time they claim the order is with the shippers? Have asked for contact details of the shippers, none provided. On the 7th of October 2022 Callum claimed the order was wrapped and export ready, no proof provided. On the 14th of February 2023, Callum claimed the furniture was in the Shippers warehouse and was departing the UK that same week. Have also tried to call but only ever get the answering service, who claim they will pass on the information. Live chat is useless also, they only pass on the request to callum. They are showing video clips on instagram of new furniture being made, where is my order. They sent a spam email on the 25th of March 2023 saying there will be 35% discount during spring.
I plan to contact greater manchester police to report this fraud.

We placed our £6.000 order (paid upfront) on 3rd of December 22 - should have been ready within January. Since then absolutely no communication. We are even considering pressing charges...

The sofas were supposed to be delivered in 10-12 weeks. They took 19. I was given no updates on their delivery without having to send multiple follow up emails, often with no reply. After receiving them I have contacted the company 3 times (gave up trying to get through by phone) to explain that the sofa cushions are too small so they slide and slip around when sat on. I’ve had no reply to any of these emails. The customer service I have experienced has been poor.

UPDATE BELOW: I’ve received the reply to this review 5.5 weeks after posting it. I never ordered a footstool. Have they even read my review? The issue was partly about the delayed delivery time but the bigger issue now relates to the quality standard of the delivered product for which I’ve never received a reply by email nor in this forum.

Ordered chesterfield sofa from these guys. Arrived on schedule and looks great in my new living room! Very happy