From start to finish the team were excellent Jenny and Frank were great and understanding. Excellent samples sent and the sofa and chair are perfect! Delivered as planned and progress updates thro... Toon meer
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changed name to chesterfield 1931 have ordered a chair and a sofa in past , rang up to order a third asked for samples none arrived , rang twice more reception said nobody was available rang several... Toon meer
Ordered items in September -22, delivery time said on website 6 weeks, or up to 10 weeks. They do not answer e-mails or whatsapp messages. Chat on website they seem to reply. Now almost 16 weeks p... Toon meer
Bedrijf heeft geantwoord
We ordered a 3 seater Manchester in hand dyed English Sage leather. Amazing product. An understandable wait (which was notified to us in advance) for manufacture due to COVID, but the quality of t... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
At Chesterfields of England, we take pride in crafting luxurious, handmade Chesterfield sofas right here in the UK. Our rich heritage and commitment to quality are reflected in every piece we create. Each sofa is meticulously crafted by skilled artisans using the finest materials, ensuring both timeless elegance and lasting comfort. We value our customers and strive to provide exceptional service, ensuring that from the moment you contact us to the day your new furniture arrives, your experience is seamless and enjoyable. Visit us at [www.chesterfields.co.uk](http://www.chesterfields.co.uk) to explore our range and find your perfect piece of furniture. We are committed to excellence in both product and customer care.
Contactgegevens
Bolton, LANCS., Bolton, Verenigd Koninkrijk
- www.chesterfields.co.uk
4,0
Goed
383 reviews
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Definitely recommend
Definitely recommend! Ordered my sofa, was kept updated during delivery service and was more than happy with the amazing quality of it! Looks perfect in my living room. Thank you!!
19 maart 2023
Review zonder uitnodiging
Antwoord van Chesterfields of England
Hello Leoni,
Thank you for your excellent review. We appreciate the feedback! If you need anything else in the future, please do not hesitate to contact us.
#2956 pending order closer
#2956
I would very much like to receive an email from the CEO/ Sales Director so that I can resolve an issue and not resort to posting details of my complaint
Thanks
17 maart 2023
Review zonder uitnodiging
Antwoord van Chesterfields of England
Hello Geoffrey,
Thank for the feedback. I believe our sales director has been in touch and is resolving the issue for you.
Ordered a vintage Chesterfield and very…
Ordered a vintage Chesterfield and very happy with the sofa, their showroom was an Aladdin’s cave of vintage stuff!
9 maart 2023
Review zonder uitnodiging
Antwoord van Chesterfields of England
Hi Asif,
Thank you for your excellent review. We appreciate the feedback! If you need anything else in the future, please do not hesitate to contact us.
Really pleased....
Our 4 piece special arrived on Friday and we're more than happy with it. The delivery was delayed twice however we were kept up to date and sent a free leather cleaning kit as compensation.
24 februari 2023
Review zonder uitnodiging
Antwoord van Chesterfields of England
Thank you for your excellent review. We do apologise for the delay in delivery and We appreciate the feedback! If you need anything else in the future, please do not hesitate to contact us.
Outstanding quality
We were really impressed with the range of styles,fabrics and colours.
I wish we had somewhere to put a
' harlequin ' sofa. Ended up with something more traditional. Well worth the time it took to arrive
28 januari 2023
Review zonder uitnodiging
Antwoord van Chesterfields of England
Thank you for your excellent review. We appreciate the feedback! If you need anything else in the future, please do not hesitate to contact us.
Great service.
Great service.. took a while to arrive ,but quality like this is worth waiting for.. fully expect this to last me for many years.
20 januari 2023
Review zonder uitnodiging
Antwoord van Chesterfields of England
Thank you for your excellent review. We appreciate the feedback! If you need anything else in the future, please do not hesitate to contact us.
I’ve bought from chesterfields for many…
I’ve bought from chesterfields for many years, the build and strength of the sofas are brilliant. Excellent high quality materials are definitely being used making these as ours get loads of use and still feel new
24 februari 2023
Review zonder uitnodiging
Antwoord van Chesterfields of England
Thank you for your excellent review. We appreciate the feedback! If you need anything else in the future, please do not hesitate to contact us.
Order at your own risk
Placed order 28/10/22 waited until 1/2/23 . Arrived without the stool. Many emails, loads of phone calls, hardly ever replies. When they do it's Promise after promise it's on its way still no stool delivered. What do we have to do to get them to forfill their contract of sale. Absolutely disgusting service
24 februari 2023
Review zonder uitnodiging
Once your order is placed the business ceases to communicate with customers.
Ordered a number of pieces of furniture on 2 September 2022 and advised an 8-10 week lead time - Order 2874. From this point communication ceased and the business would not respond to emails until posting my last review at which point Callum suggested my emails had accidently been going to his junk box. He then advised the order would be ready in another few weeks. Then nothing again, no updates and no response to emails. It is now 23 weeks since the order was placed and the business does not response. Alarms bells are ringing!
Update 10 February.
The response to my review from COE is that I have been emailed to resolve the issue.
No email has been received from this end!
9 februari 2023
Review zonder uitnodiging
Antwoord van Chesterfields of England
Hello Adam, Apologies for the delay with this order. I have emailed you directly to resolve this issue.
The most unprofessional company to deal…
The most unprofessional company to deal with. Does not respond to emails. Paid £1600 in October. Now nearly mid February. Promised it today after a dozen phone calls to them. Has not turned up. DO NOT USE
8 februari 2023
Review zonder uitnodiging
Antwoord van Chesterfields of England
Hello Pete,
Our apologies for the delay with this order, we have had issues with our current courier service and are in the process of changing too a new shipping partner. Your furniture is on the move and will be with you shortly.
Top Quality Bespoke Furniture
We were delighted to receive extremely high quality products from Chesterfields of England, (x1 three seat and x1 two seat sofa in Antique Red). Throughout the bespoke construction process we found it easy to gain updates on progress, via the medium of the live chat with the customer service agent on the Chesterfields of England Website. We would highly recommend to fans of the Chesterfield furniture design.
31 januari 2023
Review zonder uitnodiging
Antwoord van Chesterfields of England
Thanks or taking the time to leave us a review, we hope you enjoy your hand built English Sofa!
Ordering was easy and quick
Ordering was easy and quick, the delivery was fairly quick too. In love with my new sofa, very highly recommended
26 januari 2023
Review zonder uitnodiging
Antwoord van Chesterfields of England
Thanks or taking the time to leave us a review, we hope you enjoy your hand built English Sofa!
Love my new sofa
Love my new sofa! Would definitely recommend. Fantastic customer service and arrived when it said it Would.
9 januari 2023
Review zonder uitnodiging
Antwoord van Chesterfields of England
Thanks or taking the time to leave us a review, we hope you enjoy your hand built English Sofa!
Fantastic products and great service
Fantastic products and great service. I would highly recommend to anyone, the sofa is really well made and comfortable.
14 januari 2023
Review zonder uitnodiging
Antwoord van Chesterfields of England
Thanks or taking the time to leave us a review, we hope you enjoy your hand built English Sofa!
We received our single seat and double…
We received our single seat and double seat sofa in March 2022 and were placed in our snug which has very little use. Since the energy crisis we have used the snug as our main room. The sofa has had some use during this time, however the cushions on the sofa and chair have compressed and do not return to their original shape making the chairs uncomfortable. We emailed CofE for some help in December 2022 and follow up phone calls, neither has been responded to.
We have now taken the cushions to an upholsterers. They have found that the cushions are filled with cheap wadding as opposed to upholstery foam, this is why the cushions do not return to their original shape. This company has not helped us with our issue and customer after sales service is non existent. We have solved the issue ourselves
2 december 2022
Review zonder uitnodiging
Antwoord van Chesterfields of England
Hello Dawn, First of all my apologies for the lack of communication, I can't seem to find your email to us. We offer 2 options for our cushions. A high density furniture foam, which gives a firm seat or, shredded polyester fibres, which gives a soft seat. It sounds like you would prefer the Foam. If you would like us to replace the cushions, we will do this free of charge.
Please contact me directly, at callum@chesterfields.co.uk
I am bit frustrated.
I am bit frustrated.
I have ordered sofas on Feb22. I was informed on Jun22, that my sofas are prepared.
On Oct22 I have add all necessary infos for delivery to Slovakia.
But until todday, without any response. I tried to contact them more time, but without any reaction.
I do not recommend.
Regards
Martin (order 2674)
2 januari 2023
Review zonder uitnodiging
Excellent product and service
Excellent product and service
I recommend
Ordered a set of sofa and chairs and the look and feel is great
15 december 2022
Review zonder uitnodiging
Antwoord van Chesterfields of England
Thanks or taking the time to leave us a review, we hope you enjoy your hand built English Sofa!
Just received my sofa bed,great…
Just received my sofa bed,great handmade craftsmanship, very comfortable to seat and sleep as already tested by guests over Christmas. Highly recommended
28 december 2022
Review zonder uitnodiging
Antwoord van Chesterfields of England
Thanks or taking the time to leave us a review, we hope you enjoy your hand built English Sofa!
Bought a pair of high back brown…
Bought a pair of high back brown leather queen Ann chairs before Christmas. Superb condition made up with them. Really helpful staff and deliverd on time. Perfect.
2 december 2022
Review zonder uitnodiging
Antwoord van Chesterfields of England
Thanks or taking the time to leave us a review, we hope you enjoy your hand built chairs!
Stunning chesterfield
Wow!! Absolutely stunning chesterfield, well made and well worth the wait, thank you
18 december 2022
Review zonder uitnodiging
Antwoord van Chesterfields of England
Thanks or taking the time to leave us a review, we hope you enjoy your hand built English Sofa!
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