Chesterfields of England Reviews 

Sofas arrived just in time for Christmas, slight delay with the leather as it was on back order but overall very happy with service and the Sofas

Ordered items in September -22, delivery time said on website 6 weeks, or up to 10 weeks. They do not answer e-mails or whatsapp messages. Chat on website they seem to reply. Now almost 16 weeks passed from order. 2 weeks ago got information by chat items should be ready the following week (~14 weeks from order), now newest estimate 3 weeks from now -> ~19 weeks from order.
Will edit review when items arrive.

update:
Furniture arrived in end of April finally, but not all the items ordered (leather care kit) and also some problem with sofa feet. Not answering e-mails... Furniture itself feels and looks good. Delivery times and customer service is not acceptable.

I ordered a chair back in Sept, and I am still waiting for an update for when it will arrive.
Truly awful customer service!
No one answers the phone or responds to emails.
Its order number 2884

Our sofa and chairs were delivered a year ago in November 2021 and arrived with noticeable damage, the worst being a rip in one of the sofa cushions. I have been in back and forth email contact with Callum Tombs ever since. I have phoned their office on several occasions and been told I’ll receive a call back - the call never comes. All I’ve been asking for is a replacement cushion and some kind of partial refund/compensation for the mistakes made and stress caused. The customer service is dire and I have been fobbed off at every turn. Chesterfields are quite happy to deliver damaged products and then leave customers high and dry. I have given up hope that this will ever be resolved and I’m left with damaged products that cost me thousands of pounds. I will never use this company again and would advise others never to use this company.

Update 05/11/22: Callum arranged for a partial refund and replaced the sofa cushion. It took 12 months but the issue is now resolved.

We ordered from chesterfields of England a while ago, and after a few delays with shipping documentation, our order finally arrived today. Let me say, it was definitely worth the wait. We are in love with our new furniture!

A complete SCAM!! Paid £3.9 in March 22 for a suite now it’s October 22. Continual excuses like the two other reviews. AVOID AT ALL COSTS!!!

Received my new 4 piece Leather Chesterfield suite on Friday almost 3 weeks earlier than the original estimated delivery date!! Amazing!!
They even arranged for my old suite to be removed as I am disabled.free of charge !
Very helpful and understanding from start to finish ..
I definitely recommend using this company
10 out of ten from me
Many thanks

After been given a fairly long waiting time our chair, footstool and sofa came over a week early and are so well made and beautiful quality. Couldn’t be happier

After the initial sale is made, Chesterfields of England really don't care about your experience with them as a customer.

I've been around a while now, and I've dealt with fantastic businesses, mediocre , and abysmal. Chesterfields of England unfortunately fall into the latter category.

We purchased our sofa, chair and stool during the pandemic (2020). It was rocky waters from the start. The company did not meet their original deadline and went far beyond the estimated delivery date. You could forgive most businesses during this torrid time; however it took email after email to get anywhere with this company. It was so bad at one point I thought it was possibly a scam site.

Eventually the delivery arrived. The products whereas advertised and met our standards (although they did not exceed them). We had some initial creaking sound on the 4 seater but we thought maybe this would settle down with use. It got worse and is now very audible when moving or sitting on the sofa. As another reviewer has mentioned the furniture comes with a 10-year warranty on Frames, but it appears the company really has no interest in supporting customers or their products and will do everything in their power to fob you off.

I have chased them since June this year (2022) regarding the noise issue, there is still no solution here (despite the frame warranty) I was advised I could return the furniture , but I fear we wouldn't get it back for an age and sitting on the floor is not ideal. See Craig McKissick's review on this website he sums it up perfectly.

Since this issue, I now have had a button come off the stool , I alerted Chesterfields of England on Monday (15/08/2022) I've not had any correspondence back. I have included images of the button and sound files (for the other fault).

Once they have your money Chesterfields of England are done with you. We'll be taking this further and letting people know via social media channels to avoid them.

I am not interested in returning any of the furniture (other then for a refund) I have given the option of onsite repair or partial refund.

If Chesterfields of England do not respond in the next week, we shall take our complaint to trading standards and anyone else who will listen.

Jason Hedges

We ordered a fantastically made Chesterfield sofa from this company,it was perfect from start to finish. I would definitely use them again in the future and fully recommend them to anybody.

My sofa had a few buttons pop and the feet broke- after three months of emails, they took it away for repair and now after nearly 5 months since it’s been taken away I still don’t have it back. The products are amazing (when they don’t break) but the customer service is terrible. They have a ten year guarantee but by the time you get your sofa back it might not be valid. It’s frankly unacceptable. I haven’t been able to have people over to my house, it’s embarrassing. They offered a temporary sofa and never followed up on it. They’ve offered me no compensation- when they do get in touch with me they just build my hopes up that I’m getting it back but then just ignore my replies when I point out that I still have no sofa. They say it’s COVID supply problems but they happily took it off me with no material to fix it. It’s got to the point I’m thinking about going through the consumer rights act to try and get my money back. I wish I was giving it 5 stars as the product deserves it but since the buttons have popped and the feet broke it’s only been downhill. Hugely disappointed, cannot recommend! I hate to have to do this, as it’s not my nature but I feel strongly that people take heed from my review and get a Chesterfield from somewhere else.

We ordered a sofa many years ago from them and needed new cushion inners, they were supplied quickly and hopefully the sofa will have many years more life.

I recently bought my sofa from this company and it is simply amazing. I paid a very competitive price.

The staff where very professional and friendly to deal with. I would so recommend these people to my friends and family

I bought just bought a couch from these guys.I couldn't recommend them more, really helpful and friendly, great value and fantastic quality.I usually buy online as it's cheaper but I found this company to be good value for money and genuine.Im really happy with my purchase highly recommended 😀

Was really impressed with the service provided from chesterfield of England and will be sure to recommend to my friends and family.

Excellent service. Great product. Very happy.

We purchased a sofa for our puppy, thank you to the helpful salesman who helped with our bespoke design, couldn't be happier than when it arrived sooner than expected. Our girl loves it!

Ordered the Classic Chesterfield which arrived today. Beautiful piece of furniture that was well worth the wait. Customer service was faultless from showroom to delivery.

In reply to the company's attempt to avoid any responsibility for its poor customer service in its responses to my comments:

1. I have not confused this company with any other. I called the number advertised on its website 0845 643 6913 (is this your number Chesterfields of England?) four times over two weeks and was charged £11 by my mobile phone provider.

2. I used the link from the company's own website, (chesterfields.co.uk) to put my reviews on Trustpilot.

3. I have reported the company to Trustpilot for providing misleading information in its replies to my reviews. I have also forwarded copies of my telephone bills to Trustpilot, in order to verify the number I called and the charges that accrued.

If this company had anything about it, it would have contacted me immediately in order to resolve issues. Instead it has just tried to cover up its shameful customer service by attempting to smear a potential customer, accusing him of posting 'fraudulent' reviews.