Citizensadvice Reviews 

Poor and pointless service which used to be useful and provide great support and advice. Now staffed by disinterested and rude people who haven't got a clue. Like a lot of services, they have gone down the pan, a real shame for people who are in need. I'm sure they will be outsourcing to a foreign call centre fairly soon.

It’s not even points to call citizen advice because they straightaway refuse help for people

This company is incompetent. One year to get to a resolution after there long dragging heels investigation. Then two days later, citizens advice document they made an error! Lol obviously there not fit for purpose.

Just getting paid to do a bad job! Rogues and I have all the trail to prove it!

Thanks

I found Citizens Advice to be vague, unhelpful, and quite arrogant. I didn’t receive any useful advice or practical help with my issue — it was honestly a complete waste of time. They said they would report the company to Trading Standards, but that did nothing to resolve my situation or provide any real support. Overall, I’m not satisfied at all and wouldn’t waste my time contacting them again for anything.

Always found citizens advice in Cambridge really helpful. They have solved a few issues for me. Great team of people. Would highly recommend.

Abysmal company. Took them over 3 months to apply for a DRO then proceed to tell me a month later that they can’t complete the application due to not receiving paper work thry asked for. I sent the paper work to citizens advice bureau more than 3 times. Asked me about specific names I sent money to which they said they dont need to ask any more questions regarding it and proceeded to now ask for their addresses and a signed letter. People are a joke.

I called 19th September, my UC had been sanctioned, a lady called Annabel was absolutly brilliant.
I was upset, and have anxiety completing forms online. Annabel gave me great advice, talked me through a mandatory reconsideration and also helped me reapply for UC on line. The next day UC text with an appointment at Jobcentre in Everton, and I was able to get an advance whilst waiting for the UC to go through. Getting an advance was a life saver. Huge thanks to Annabel you are doing a great job

Rang to discuss my Energy charge! The member of staff couldn't speak English well enough to be understood and I had to keep asking her to repeat herself. She told me nothing that I didn't already know.
Then amazingly gave me a telephone number for SHELTER which was nothing to do with my query 🤔
This is NOT good enough you cannot employ staff who can't communicate

Spent over an hour to get through to someone who had no practical advice. Don't waste your time as you will be told to go to a service which you have to pay for, even if you don't have funds for that. The UK is a broken country that doesn't care about its own people

Checked the website for CA Cramlington and it said walk ins welcome, open till 12.30pm. I'm not good on the phone so I finished work at 12 noon, ran to their office, and got there at 12.15. They were stood there with there coats on about to leave. I asked if I could make an appointment. They said no but I could go back in a week as they are only open Monday 9-12.30pm in Cramlington unless I went to a different town on Tuesday or Wednesday morning. I said I worked mornings and had rushed to get there for 12.15 and I only wanted to make an appointment to discuss an issue, while they were still open. They told me to phone for advice. I'm not great on the phone I prefer face to face so I asked if I could make a face to face appointment (it says on their web site you can do this). They said no they were going home. If they'd given me an appointment I would have taken time off to get there in plenty of time. They were more interested in an early finish than me.

45 minuets online waiting for an adviser, when finally one came on they asked 2 questions before the message appeared saying that I had been cut off, not a good service when you need advice.

Hello
The nice lady helped me greatly with my issues, She couldn't be more helpful.
Many thanks.
Mr PR Singh.

I was on the phone for over an hour explaining a desperately critical situation about how a Client Care Director of a Law Firm about their conduct in hanging up and being rude and blocking my number as a homeless client with a Landlady in contempt of court for over a year and this young male call handler gave me a few useless numbers/avenues that I have endlessly exhausted in the past like the Legal Omubudman, Solicitor's Regulation Authority and EASS. I gave him so much detailed information and then he went away, came back and suggested that the Law Society can give a free 30minute consultation. This is a complete lie which was I was surprised that he had said something actually helpful because it turned out to be completely false. To make it worse, his attitude towards me over Police torture and my free speech and my transgender sister turned cold and unpleasant....Utterly USELESS and so much for a follow up customer survey! They are always USELESS in these critical situations where people need help.

The chat person (or bot?) refused to answer a question asked on behalf of an unnamed (anonymous) other person, and was abrupt (rude).

On chat, 1hr 45 mins later "sorry you need to ring up the national 0800 number to speak to another adviser". Rang the 0800 number, over 2 hrs later listening to silly whistling tune and draining my battery "sorry Im going to have to pass you to someone else"
Whoever is funding this organisation, it's a pointless waste of time for most of us judging by these reviews, so might as well shut it down....

Having worked for the organisation for a lot of years I would like the opportunity to put the record straight. Firstly the tax payers do not pay for the service. Citizens Advice is a charity, they have to fund themselves by fund raising, most people using the service never donate anything.
The advisors are highly trained and have a lot of experience, also most are not paid for the work they do.
ICitizens advice do not give legal advice, but most bureaus do make the effort to find out which local solicitors to them offer no win no fee or initial free advice.
People come in with lots of different issues which we do our best to help with. We don't have magic wands but we do want to help.
We had a lot of users who wanted to claim pension credit after last year's winter fuel cut. It was hard for us to have to tell people on a full state pension that their income was too high. We were though able to point people in the direction of what other benefits they might be able get, these they will keep even though the rules around winter fuel benefit is more relaxed this year..
How many of the service users would give up their time free to do what we do?
We do get abuse, threats when people find out they are not entitled to some benefits. We treat all users the same doing the best we can. We network with other ch iarities so that we are able to met help to our clients. Im

Ne patarejai ,bet imbicilai dirba.
Man patare - idiotai del motinos netinkamos globos rasyti I CQC.
Jiems mentaliniams reikia .Nemokami patarimai =0.
Dabar dar kursus sugalvojo imbicilai.
Darlingtonas- UK.
Mesliu istaiga.Deja patarimai ,nepadeda ,bet pakenkia dazniausiai.

Great help and advice from Catherine today from Walton citizen advice. I really needed guidance regarding my mums injury although she personally couldn’t help, she did all she could to get me the help I needed and the contacts that could help. I really appreciate it and hope she gets the recognition she deserves!
Thank you

I was given advice regarding a business to business contract, when i called back the advice given was completely different. No one seems to know what to do and this left me in a very difficult position.

The service is totally amazing, they can't do enough to help with all kinds of issues. I can't thank them enough and would recommend anyone to contact them.
First Class.