Claims Consortium Group Reviews 

Due to the complicated nature of the work I am very satisfied with the standard of craftsmanship of CCG`s team and the subcontractors who they employed to carry out a certain aspect of the work.
My good experience of CCG was in no small way due to the quality of the service which I received from both the office staff, especially Hollie and Jack, the ground staff Erin and Mark. Particularly Mark, who provided the final touches and site clean up very professionally and at short notice.
Altogether a very good job carried out by a good crew.

Very poor customer service. Took out travel insurance with “Urban Jungle” and they use this company - they’re doing all they possibly can to avoid processing my claim rather than providing a good service. Would absolutely not recommend.

I had the privilege of having the Claims Handler Scott supporting me through the most traumatic time I have experienced. A driver crashed her car right into our lounge causing extreme damage. I am a Licensed Dog Boarder and Doggy Daycare Establishment so my business had to come to a sudden stop which actually scared me the most. With the support of my husband and neighbour some temporary accommodation was built on our patio to be able to run a service for my dearest customers while the repairs to the house were underway. Scott was the reason I didn't completely fall apart because he was my advocate representing my dilemma to the team he was presenting to in asking for financial support for the disruption to my services. He was factual and realistic of what he thought was achievable but he did ask for extra meetings with the team that could provide compensation once he had received more documentation proving my significant loss of income to negotiate more based on what he had received from me. He was so quick to respond to emails and offered really helpful clear guidance on what I could provide to help him represent my claim. There were moments I was so traumatised that I was crying and venting my fears and anxiety and he listened and offered words of compassion. Scott you will always have a very special place in my heart with how you supported me and although I am nervous about how I will feel on November 8th this year which marks a year after the incident, I will be remembering you and what you did for me. May I please ask Scott's superiors to take the opportunity to meet with him and reflect on this case and know you are wonderful people in what you do. I cannot thank you enough. Warmest regards, Anjana Byers.

Excellent service. We had a serious water leak which resulted in four floors being taken up and replaced. Everyone was kind and helpful and made the whole dreadful experience bearable. Thank you so much.

Great communication kept us informed of progress. Very pleased with sink refit.

Unfortunately we had some issues with the replacement kitchen unit’s supplied which were the incorrect size!This extended the time taken to complete the replacement unit’s!A bit frustrating to say the least!

The company is irresponsible when responding and remains inapproachable when they need to follow very certain matters through, all while it is excusing on trivia since February 2026. They operate against the Care framework of the Institute of Customer Service and at the contrary to the standards in the Customer Charter of the Chartered Insurance Institute.

Everyone from phone calls to workmanship were amazing

After water detection test found vast pool of water under my kitchen corner unit, I contacted Tesco, my Home Insurers, who placed me into the very capable hands of Claims Consortium Group. I appreciated being kept informed, at every stage of the repairs, and the damage to my kitchen was rectified in a very satisfactory way.
Thank you.
Naomi

Rapid response - devised a strategy in terms of a survey that was appropriate to the amount of damage, so that the claim was settled quickly.
This was backed up by a transparent approach, so that I was kept informed.

Very professional and slick service , from the guy who came within 2 hours of claiming to make a temp repair to the tradesman Andy who took pride in his work and finished the work of perfectly . Staff all kept us informed of next stages and what to expect next. Def recommend

Helpful and realistic experience

The fitter made an absolutely fab job of are kitchen & left clean & tidy
Many thanks
Keith

There was a prompt response to our household claim resulting from the freak storm Goretti. Paul was professional and sympathetic and a good communicator. We were satisfied with a fair result.

This claim was easy to understand and the various emails and phone calls were handled professionally and competently. I am very pleased with the service.

It was very well handled and very prompt

Went through 3 different people which took a lot longer than it should. The end result was satisfactory.

I recently made a claim on my buildings insurance which was dealt and completed within 3 weeks. We were really happy with the process as it was the first time we had made any sort of claim on our house insurance.