Wouldn’t even give them one star terrible company and have kept money owed to all us residents but apparently on “prestige awards” they have won property management company of the year for a second t... Toon meer
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Lees wat reviewers zeggen
Cleaver Maintenance team are fantastic. They have done several jobs for Haymills Residents Association...of which I am a director Kevin and Mark are two of the nicest tradesmen I have ever dealt with.... Toon meer
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Cleaver have been the managing company on our flats for many years now, I’ve always found them helpful easy to contact and if anything needs doing it’s generally done in a timely manner
Bedrijf heeft geantwoord
Abysmal, disgraceful and unprofessional at every corner. Almost two years have passed since my kitchen flooded (and several others’) due to a faulty roof. No timeline as to when repairs to kitchen wi... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Cleaver Property Management is an independent, family-run company providing Residential Block Management and other Property Management services for 30 years.
Contactgegevens
Verenigd Koninkrijk
- www.cleaverproperty.co.uk
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81 reviews
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Cleaver have been the managing company…
Cleaver have been the managing company on our flats for many years now, I’ve always found them helpful easy to contact and if anything needs doing it’s generally done in a timely manner
23 september 2026
Review zonder uitnodiging
Antwoord van Cleaver Property Management
Thank you so much, Sue, for taking the time to leave us such a lovely review.
We’re really pleased to hear that you’ve consistently found our team helpful, easy to contact and responsive when things need attention. Providing a reliable and approachable service is incredibly important to us, so your feedback means a great deal.
Thank you for your continued support over the years.
Cleaver Property Management Team
serious concerns about property management
I am a leaseholder in a development managed by Cleaver Property Management, and this review reflects my own experience together with matters that I believe can be supported by documentary evidence.
In my experience, the management provided by Cleaver Property Management has fallen well short of what leaseholders should reasonably expect. My concerns relate particularly to service charge administration, financial transparency, communication with leaseholders, and the practical difficulties associated with selling properties within the development.
There is an important history behind the current management arrangements. Leaseholders made an application to the First-tier (Property Chamber) under Section 24 of the Landlord and Tenant Act 1987 seeking the appointment of a manager. The property chamber granted that application and appointed Cleaver property management as manager of the development for an initial two-year period from May 2024.
There have subsequently been further proceedings before the property chamber concerning the management order, service charges and other aspects of the management of the development. There have also been issues concerning documentation and certification required in connection with property sales.
I have personally approached Hamptons regarding the possibility of marketing my flat and was advised that they would not take the property on. I have not yet attempted to market the flat elsewhere, so I do not claim that it is impossible to sell. However, my experience has left me seriously concerned about the practical marketability of properties within the development.
Publicly available property-sale records also show that a two-bedroom flat in the development sold for £350,000 in August 2014 and for £245,000 in February 2026, while other properties have also sold for less than their previous recorded sale prices. I do not know, and am not suggesting, that these changes are attributable to any single cause. Property prices are affected by many factors, including general market conditions. I mention these figures because I believe prospective purchasers and existing leaseholders are entitled to be aware of the management history and ongoing proceedings when considering a property here.
This review is based on my own experience and on matters I believe can be supported by documentation. I intend to update it as the proceedings and other outstanding matters progress.
17 september 2026
Review zonder uitnodiging
Disappointing Experience
When Cleaver Property Management took over from the previous property management company, the initial experience was good and promising. However, after a number of fairly rapid changes of property manager, no clear person has taken obvious responsibility for the block for over a year. A number of issues have since arisen which then were not communicated either effectively or, in some cases, at all.
I ended up selling the property that Cleaver managed and the whole sale was unnecessarily stressful and protracted, not least due to incompetence from certain parties at Cleaver Property. Initially, the freeholder had requested the buildings insurance be paid on block in September 2025 (which Cleaver would be required to raise and disburse). This was never communicated by Cleaver to myself or other leaseholders (as historically had always been done paid their proportion of the buildings insurance premium in August 2025). This led to two things: Cleaver then set up a duplicate buildings insurance policy and tried to charge leaseholders for this by adding the item without explanation or communication to the budget. This then took weeks to unpick (and some leaseholders still believe hasn't been rectified and money is still owing from Cleaver to the leaseholders). Secondly, the Operations Director then included this erroneous information from the duplicated, incorrect buildings insurance in the LPE1 pack that I paid Cleaver £570 to produce as required for the sale. This then caused a delay at the very end of the sale process to remedy this issue, which meant the resolution only happened the day before we exchanged and completed on the sale. When the Operations Director was challenged on this for some compensation for a poor quality LPE1 and, at the very least, an apology for this blatant error, a curt email response was received and an outright refusal for any compensation of the £570 paid for a factually inaccurate LPE1 pack and moreover, a refusal to apologise.
It is a shame that the parting experience with Cleaver Property Management has been so abysmal. Whilst I appreciate that there are many moving parts and variables to manage with property block management, you would expect a company whose entire remit is this very purpose to have some sort of handle on, well, managing blocks like this effectively. Secondly, when mistakes do happen - the courteous and polite thing to do is to hold your hands up and apologise at the very least. The stubbornness and lack of contrition demonstrated by the Operations Director particularly at Cleaver Property Management says it all.
Ultimately, I'm very pleased I no longer have the property that they manage and no longer require any interaction with them whatsoever. If you need to draw a conclusion about Cleaver Property Management prior to engaging with them, I shall let you draw your own conclusions.
20 augustus 2026
Review zonder uitnodiging
Antwoord van Cleaver Property Management
Dear Oliver,
Thank you for taking the time to share your feedback.
We are sorry that you were dissatisfied with your experience during the sale of your property.
Throughout the conveyancing process, we were in direct communication with your appointed solicitors and were actively responding to the enquiries they raised. When you contacted our office personally for an update, we responded to you within 24 hours to explain the position and confirm that we were continuing to liaise directly with your solicitors.
During a property sale, we generally try to maintain the acting solicitor as the principal point of contact. This is not intended to prevent leaseholders from contacting us, but to ensure that information and documentation are provided through a clear and consistent channel, particularly where several parties are involved in a transaction. This helps to minimise the risk of duplicated enquiries, conflicting information or important correspondence being missed.
In relation to the buildings insurance query, once the solicitors raised the matter with us, we investigated it and provided them with the information and documentation required. The wider insurance position has also been reviewed separately.
We appreciate that the final stages of a property sale can be stressful, particularly when additional enquiries arise close to completion, and we are pleased that the transaction was able to complete as planned.
We take all feedback seriously and will continue to review our processes to ensure communication during property sales is as clear and efficient as possible.
Cleaver Property Management Team
Wouldn’t even give them one star…
Wouldn’t even give them one star terrible company and have kept money owed to all us residents but apparently on “prestige awards” they have won property management company of the year for a second time running.. what a joke! Been a resident for 13 years and in the last 9 years they have been the worst the grounds look a state too. Fraudulent to boot
26 augustus 2026
Review zonder uitnodiging
Antwoord van Cleaver Property Management
Hi Emma,
We are sorry to read your review and are particularly concerned by the allegations regarding residents’ money and your statement that Cleaver Property Management has acted fraudulently. We strongly reject any suggestion that the company has acted fraudulently or improperly.
We take concerns regarding the management of client and service charge funds extremely seriously and would always investigate any specific issue raised with us.
Unfortunately, from the information provided in your review and your first name alone, we have been unable to identify you, the development concerned or the circumstances you are referring to. We therefore requested further information from you through Trustpilot to enable us to investigate your concerns properly, but to date we have received no response.
We would genuinely like the opportunity to understand what you believe has occurred and also address your concerns regarding the grounds. If you contact us directly with your full name and the development concerned, we will be happy to look into this fully.
Cleaver Property Management Team
Antwoord van Cleaver Property Management
Thank you for your 5-star review. We really appreciate your feedback and are pleased to hear you had a positive experience with Cleaver Property Management.
Kind Regards The Cleaver Property Management Team
Karen Hartley Cleaver Maintenance team are fantastic
Cleaver Maintenance team are fantastic. They have done several jobs for Haymills Residents Association...of which I am a director Kevin and Mark are two of the nicest tradesmen I have ever dealt with. Nothing is too much trouble. They turn up on time and their work is of an incredibly high standard...I dont have to go and check anything..they tell me what is happening and how it is going. They are also...unlike a lot of people ...unfailingly polite a d have no issues dealing with a woman property director. I highly recommend them.
12 augustus 2026
Review zonder uitnodiging
Antwoord van Cleaver Property Management
Karen, thank you so much for taking the time to leave such a lovely review. We’re delighted to hear how highly you rate our Maintenance Team and particularly Kevin and Mark.
We know how important it is for our Directors to have complete confidence in the people carrying out work at their developments, so your comments about their reliability, communication, professionalism and quality of workmanship mean a great deal to us.
We’ll make sure Kevin and Mark see your feedback – they’ll be thrilled. Thank you for your continued trust in Cleaver Property Management and for recommending us.
Kind Regards
The Cleaver Property Management Team
Shockingly incompetent and shockingly rude company.
This is a shockingly incompetent, and shockingly rude company.
- The block I own is very poorly maintained.
- We have not had an AGM for at least 5 years.
- No email from the so-called property manager ever gets answered.
- When you call the office everyone is on leave.
- The company director, Sarah Cleaver, does not properly reply to complaints.
There is nothing, absolutely nothing, about this awful company that remotely passable. It is an absolutely misery dealing with them. They should be struck off the register for property management.
What follows below is today's attempt to get them to respond on anything, ever. It will fail because they never respond, ever. They should be ashamed of the miserable service they offer.
___________________________________________________________
I would like to formally complain about the service from Cleaver Property management. I believe you are not providing a minimum level of service required in terms of upkeep, communication, etc. This appears to be a systemic problem unaddressed over years. I do not think its reasonable to charge for such a poor service.
Some specific examples of the service problem:
In the first attached thread I have sent emails regarding the window survey on the following dates with no meaningful update. Lizzle Way simply never responds. She is effectively not managing the property in my view. Forcing someone to send 15 emails without a meaningful response is extremely rude and incompetent in my view.
30/07/2026
15/07/2026
08/07/2026
02/07/2026
22/05/2026
06/06/2026
16/04/2026
09/03/2026
09/03/2026
03/03/2026
17/02/2026
09/02/2026
28/01/2026
23/01/2026
I have also sent emails on the following dates regarding the service charge accounts (see attached thread) with no meaningful response. In that email I raised various questions about fees which are still unanswered. It is not acceptable
30/07/2026
09/03/2026
03/03/2026
26/01/2026
22/12/2025
19/12/2025
I have also been enquiring about an AGM since 2023 with no meaningful response. At one point you promised an AGM in 2024 but this did not happen. In the four years I have owned the flat there has been no AGM, and there is no way of getting a response from your revolving property managers.
Please treat this email as a formal complaint. I would like meaningful responses within a specified timeframe on the following points:
1) The window survey information, and plan for windows maintenance.
2) My questions about the service charge accounts.
3) Plans to hold an AGM.
If I do not receive a meaningful response on these issues within the next two weeks I will be referring this matter to the property ombudsman.
30 juli 2026
Review zonder uitnodiging
Antwoord van Cleaver Property Management
Dear Thomas,
We are very sorry to read your review and to see how frustrated you have become with the service you feel you have received.
Having reviewed the correspondence, we acknowledge that updates could have been timelier on occasions, particularly while information was being sought from third parties regarding the window survey. However, we would like to clarify that the matters you have raised have not been ignored and work has been taking place to progress them.
The communal windows are currently being progressed for replacement. The position has been complicated by the original survey encompassing both communal and individually demised windows, despite the windows within individual apartments being the responsibility of the respective leaseholders. We have been attempting to obtain further clarification from the original consultant and quotations have been separated so that individual leaseholders can deal directly with the contractor regarding their own windows.
Your questions regarding service charge expenditure have also been responded to, including an explanation of the increased statutory compliance and maintenance costs at the property. We have also explained the formal process available to leaseholders who wish to inspect the underlying invoices, receipts and supporting documentation.
Regarding an AGM, the decision as to whether one is convened rests with the directors of the management company and at present they have not chosen to hold one. Your request has nevertheless been noted.
We recognise that where matters are taking longer to progress, clearer interim updates would have helped and this is something we will take on board.
As you have now raised a formal complaint, the points raised will be reviewed and responded to directly through our complaint's procedure. Given the level of detail involved, we believe this is the appropriate forum in which to address the individual matters fully rather than attempting to debate them publicly.
Regards
Cleaver Property Management Team
I am shocked I was paying enough for my…
I am shocked I was paying enough for my maintenance fee. It went up from £ 95 to 135.50 or month. That is over 42%increase.
Notification, none. Meetings none. Knowledge of planned works, unknown. Security communal doors none. Keeping to 7 years decorating, not been done in 21 years.
Am I a lodger or tenant? No. Am I share holder, yes.
Impressed how this is property management is run no.
24 juni 2026
Review zonder uitnodiging
Antwoord van Cleaver Property Management
Dear Mr Whybrow, thank you for your review. We are sorry to hear you feel dissatisfied.
We would like to clarify that the service charge increase was communicated to leaseholders in advance, together with the relevant budget information. These charges are not applied arbitrarily and are based on the anticipated costs of managing, maintaining and insuring the development, with the budget approved by the directors before being issued.
We understand that increases in property-related costs are unwelcome, particularly where they are significant, but we do take care to provide information to leaseholders and to respond to queries raised.
As this is a public platform, we are unable to comment on the specifics of an individual account. If you would like to discuss your concerns further, please contact us directly at info@cleaverproperty.co.uk and we will be happy to help.
Regards
Cleaver Property Management Team
Great service! Thank you, Diana!
We wanted to extend a heartfelt and sincere thank you to Diana, our dedicated Accounting Manager at Cleaver.
Since Cleaver began managing our property, Diana has been an invaluable partner, working closely with us on all financial matters with remarkable professionalism and care.
Diana consistently demonstrates outstanding expertise, knowledge, and attention to detail in every task she handles. She is highly collaborative, always kind and approachable, and exceptionally quick to respond, qualities that have made our experience seamless and reassuring.
Her proactive support, sound financial guidance, and commitment to excellence have greatly contributed to the smooth and efficient management of North Lodge.
We are truly appreciative of the wonderful job she does and the high level of professionalism she brings to every interaction. Thank you, Diana, for your hard work, dedication, and continued support.
Hamid and Layla Mobasheri
North Lodge
18 juni 2026
Review zonder uitnodiging
Antwoord van Cleaver Property Management
Thank you, Hamid and Layla, for taking the time to leave such a wonderful 5-star review.
We are delighted to hear that Diana has provided such a high level of support and service to North Lodge. Your kind words about her professionalism, responsiveness, knowledge and care are very much appreciated and we will be sure to share your feedback with her.
It is always lovely to hear when members of our team have made such a positive difference and we are pleased that your experience with Cleaver Property Management has been seamless and reassuring.
Thank you again for your thoughtful feedback and continued trust in us.
Regards
Cleaver Property Management Team
Shocking lack of urgency and basic maintenance.
Our main intercom is broken since the end of May allowing anyone to bypass security entirely just by dialing a random flat number.
Cleaver’s definition of managing an "urgent security breach" is waiting a week just to reply, a second week to send an engineer to "investigate," and weeks later, the problem is still not fixed.
Meanwhile, basic maintenance is dead. We have more than 6 broken lights left entirely ignored, leaving the property and garden in pitch black after sunset. Furthermore the communal cleaning which used to be twice a month has been neglected for so long that spiders have comfortably moved in and established massive webs.
For anyone that enjoy paying a premium to live in a dark neglected nature reserve where anyone can walk through the front door, and where your urgent emails and phone calls go completely unanswered, then Cleaver Property Management are exactly who you are looking for.
27 mei 2026
Review zonder uitnodiging
Antwoord van Cleaver Property Management
Dear Christian, thank you for your feedback. We are sorry to read that you feel this way.
We would like to clarify that the intercom issue was reported to us on 27 May and a works order was raised on 28 May, with residents updated accordingly. An engineer did attend, however further parts were required to complete the repair. We have since advised leaseholders that these parts are coming from France and have been informed that the replacement works are expected to be completed within the next 2–3 weeks.
In relation to the communal areas, a recent site inspection did not identify the level of concern described in your review. However, we have noted your comments regarding cobwebs, the bin area and lighting, and these points will be raised and chased with the relevant contractors. There is also neighbouring construction activity currently taking place, which may be contributing to some of the external mess.
We do take reports of maintenance and health and safety matters seriously and always aim to progress issues as quickly as possible, particularly where third-party contractors are involved. As this is a public forum, we are unable to go into further site-specific detail here, but if you would like to discuss your concerns directly, please contact us at info@cleaverproperty.co.uk.
Regards
Cleaver Property Management Team
Extremely poor communication and management
Extremely poor communication and management.
I have contacted the management company multiple times regarding ongoing issues in the building, including car park access and the condition of communal areas (cleanliness and maintenance). Despite several follow-ups over a period of time, I have received no response at all.
The matter has been handled by Emma, who has repeatedly delayed responses and pushed deadlines back, often stating she is on holiday or unavailable. This has resulted in no resolution or meaningful update.
These issues are basic maintenance matters that should be straightforward to address, yet they have been left unresolved for an extended period with no proper communication or accountability.
As a leaseholder paying service charges, this level of non-communication and poor coordination is unacceptable.
Very disappointing experience.
25 maart 2026
Review zonder uitnodiging
Antwoord van Cleaver Property Management
Thank you for taking the time to share your feedback. We are sorry to hear that you have been disappointed with the level of communication received and we fully appreciate how frustrating it must have felt not to have had clearer updates while these matters remained ongoing.
We have reviewed the background to the issues raised. Some of the items, including potential security changes and external moss/algae removal, require further investigation and, in some cases, input from directors, as they fall outside routine day-to-day maintenance. That said, we recognise that our communication could have been better while these points were being reviewed.
We have taken your comments on board and have already refined our internal processes to help improve response times and continuity of communication going forward. Emma is now supported by an assistant, which will help ensure enquiries are progressed more efficiently, particularly during periods of annual leave or absence.
A response has now been issued, and we are actively reviewing the outstanding items. We will provide a further update within the next 7 days.
We appreciate your patience and apologise again for the frustration caused. We hope the steps we are taking will help improve your experience with us moving forward.
Kind regards,
Cleaver Property Management Team
Feedback
Kev completely transformed our large communal hallway in just 5 days—something other builders estimated would take 3–4 weeks. The quality of his work is outstanding, finished to the highest standard while still delivering incredible speed.
Throughout the project, Kev was professional, collaborative, and genuinely kind, making the whole experience smooth and stress-free. We’re absolutely delighted with the result and will definitely be working with him again on future projects.
Thank you Kev !
Layla Mobasheri
4 april 2026
Review zonder uitnodiging
Antwoord van Cleaver Property Management
Thank you so much, Layla, for your wonderful review and kind words. We’re so pleased to hear how delighted you are with the finished result and that the whole experience was smooth and stress-free.
Your feedback means a great deal to us, especially your recognition of the quality, speed, and care shown throughout the project. Kevin and the team always strive to deliver high-quality work with professionalism, efficiency, and kindness, so we’re thrilled this came through in your experience.
Thank you again for placing your trust in us. It was a pleasure working with you, and we’d be delighted to help with any future projects.
Warm Regards
Cleaver Property Management
Profiteering
This is not so much an experience but the truly awful excessive fees this company charge year on year out. Just under 18% for a 1 bed flat.
£2800 for service charge, insurance and ground rent for a 1 bed flat.
This is close to profiteering in my eyes and doesnt represent reasonable prices for landlords or tenants.
Awful way to treat customers , its no where near in line with inflation.
19 maart 2026
Review zonder uitnodiging
Antwoord van Cleaver Property Management
Dear Mr White, thank you for taking the time to leave your feedback.
We are sorry to hear you are unhappy with the costs relating to your property. We would just like to clarify that the £2,800 you refer to is not a fee charged or set by Cleaver Property Management. Service charges, building insurance and ground rent are set by the freeholder, so these are unfortunately outside of our control.
We do appreciate that rising property costs are frustrating and we would be very happy to discuss your concerns with you further. Please contact us directly at info@cleaverproperty.co.uk and we will do our best to help.
Kind regards,
Cleaver Property Management Team
Email communications directed to junk…
Email communications directed to junk mail after years of direct contact. Not an acceptable excuse.
9 maart 2026
Review zonder uitnodiging
Antwoord van Cleaver Property Management
Dear Raymond Hill,
Thank you for your message. We are sorry to hear about your experience.
We previously requested some additional information so that we could look into this matter properly and assist you, but unfortunately we did not receive a response within the requested timeframe.
If you would still like us to investigate this for you, please send us the relevant details, including your full name, email address, phone number to info@cleaverproperty.co.uk
Once we receive this information, we will be happy to review the matter further and assist you.
Kind regards,
Cleaver Property Management Team
I wish I could give zero stars.
I wish I could give zero stars.
I have repeatedly contacted the management company regarding serious safety and privacy concerns, and have received no response or, in some cases, no resolution since November.
The communal hallway lights were not working, making it unsafe to walk, and my reports of this issue a few months ago have not been addressed.
Since November, a neighbor installed a camera in the communal hallway. I have asked the company for clarification on who authorized the camera, who has access to the recordings, and why I was not consulted, but have received no response.
The building is poorly maintained, with dirty communal areas and a general appearance that suggests neglect.
Based on my experience, communication and responsiveness have been extremely poor. I would caution others that safety, privacy, and maintenance issues may not be promptly addressed.
My agency is advising me to CONTACT YOU DIRECTLY, stop making excuses, all this bad reviews are here for a reason. Look at the state of this building inside and then assess the problems . Since October-November last year you are waiting for Directors to give you an answer ? What is this? Are you talking about Nasa projects? A huge disappointment, awful service , lack of customer support and interest ! I can't wait to MOVE OUT OF THIS property so I won't be dealing with such incompetence!
3 maart 2026
Review zonder uitnodiging
Antwoord van Cleaver Property Management
Dear Diana,
Thank you for your review. We take all concerns relating to safety, maintenance and communication very seriously and would like to clarify some of the points raised.
Firstly, the communal hallway lighting has been attended to on multiple occasions. Contractors attended twice to repair the lights and on a further occasion the issue was traced to a tripped fuse board, which was reset by one of the building directors.
Regarding the CCTV camera in the communal hallway, this matter has been under review by the building directors. Written updates were issued to all property owners on 1 December and again on 20 February. As you are a tenant rather than a leaseholder, these communications were sent to the property owners with the request that they pass updates on to their tenants.
In relation to the general maintenance of the building, the internal communal areas at this development are not covered by a cleaning contract. As agreed by residents at previous AGMs, cleaning of the internal communal areas is undertaken by residents themselves. Owners were recently contacted again to remind residents about the appropriate use and upkeep of communal areas.
We have also been in direct contact with you previously by phone and email regarding other concerns you raised, including the matter you reported to Environmental Health earlier this year and we responded and cooperated fully with their enquiries at that time.
We are always happy to address genuine concerns and we encourage residents or tenants to contact us directly so that we can investigate and resolve matters as quickly as possible. If you would like to discuss any outstanding issues, please feel free to contact our office directly.
Kind regards,
Cleaver Property Management Team
Kudos to Our Dedicated Property Management Team
The Englefield Close Residents' Association has relied on Cleaver Property Management for more than a decade. A few years ago, we faced some communication issues and service lapses, which caused frustration. After voicing these concerns, we were assigned a new property manager, Karan, and an accountant, Diana. They have drastically improved our experience through proactive, transparent communication and reporting. It's rare to find a company these days that values feedback and implements meaningful changes, and now we feel more assured about our partnership with Cleaver. Thank you, Karan and Diana, for your excellent service. And thank you, Cleaver Property Management, for providing us with such a dedicated team.
11 februari 2026
Review zonder uitnodiging
Antwoord van Cleaver Property Management
Thank you for taking the time to share such thoughtful feedback.
We really value our long-standing relationship with the Englefield Close Residents' Association and appreciate your openness in raising concerns in the past. Constructive feedback is incredibly important to us, as it allows us to review how we work and make meaningful improvements.
We’re very pleased to hear that Karan and Diana have helped improve your experience through clearer communication and proactive reporting. I will be sure to pass on your kind comments to them, as they will be delighted to hear that their efforts are making a positive difference.
Thank you again for your continued trust in Cleaver Property Management and we look forward to continuing to support the residents of Englefield Close.
Kind regards,
Cleaver Property Management
Thank you Cleaver
One week ago there was an episode of fly-tipping in the communal grounds when someone drove in to the property under the cover of darkness and dumped a bed. The next morning I e-mailed Cleaver Property and Adam, one of the property managers, responded really quickly to resolve the problem.
Today I met Kevin, a really respectful and charismatic member of the maintenance team. He was very busy painting the main door and making the place look more loved.
I really appreciate all the efforts by the Cleaver Team, I have always found them to be really helpful and willing to go above and beyond. Thank you all, your efforts are very much appreciated.
Heather a grateful resident
20 januari 2026
Review zonder uitnodiging
Antwoord van Cleaver Property Management
Thank you so much for taking the time to leave such a thoughtful 5-star review, Heather. 🌟
We’re really pleased to hear that Adam was able to respond quickly and help resolve the fly-tipping issue, and that Kevin made such a positive impression while carrying out maintenance works. We’ll be sure to pass on your kind words to them both and to the wider team.
Looking after our residents and taking pride in the places we manage is extremely important to us, so it’s lovely to know that our efforts are noticed and appreciated.
Thank you again for your support and for being such a valued resident.
Cleaver Management Team
Absolute disgraceful service
Absolute disgraceful service from Cleaver Property management. We’ve had an out of order lift for 8 months now which after constant chasing is still not fixed. They don’t reply to emails and when you do get through to someone all you get is excuses. Yet they will still take (and increase) your service charge. We have begun to take legal advice on their abysmal service. If you can, avoid them at all costs.
5 januari 2026
Review zonder uitnodiging
Antwoord van Cleaver Property Management
Thank you for taking the time to leave your review, Sean. We’re sorry to hear how frustrated you feel and we fully understand how inconvenient it is to be without a lift for a prolonged period.
The situation at Simmonds Malthouse is not due to a lack of action, but because the lift was found to be non-compliant during statutory inspections. As managing agents, we are legally unable to reinstate the lift until it meets current safety regulations. To address this correctly and transparently, a Section 20 consultation is currently underway and a LOLER inspection is taking place this week to confirm the exact scope of works required.
Unfortunately, progress has also been delayed by contractors providing mixed and, at times, conflicting information within their quotations. We are actively seeking clarification to ensure that any works instructed are necessary, compliant and represent value for money for all leaseholders, rather than proceeding on uncertain or incomplete information.
Regarding service charges, these are not Cleaver Property Management fees. Service charges are calculated based on the specific needs and requirements of the site and are used to cover services and compliance obligations across the building. As set out in the terms of the lease, leaseholders are contractually obliged to contribute toward these shared costs, which extend beyond lift maintenance alone.
We appreciate that this situation is extremely frustrating and apologise for the inconvenience caused. Our team remains committed to progressing the matter responsibly, keeping leaseholders informed and achieving a compliant resolution as soon as possible. We welcome the opportunity to discuss your concerns directly if you wish to contact the property management team.
Regards
Cleaver Management Team
This company does nothing to earn its…
This company does nothing to earn its money. It charges for “ supervision of work” but is never there. It carries out work which is not required without consulting the people that are then stuck with sub standard work! All that rubbish about safe handling of asbestos is waffle, as the tiles (which were deemed to be a low risk anyway in all subsequent reports) was done weeks earlier, prior to the flooring company coming to site.
I would go further and say the whole reply is waffle and written purely as defence on Trustpilot rather than for our benefit they only received 1 star because it was not possible to give them none, as every leaseholders will testify
As for the last paragraph, “If you would like to discuss your concerns….” That is all we have been doing to no avail. We have sent multiple photos of the damage caused by their workers and the closest they have come to doing anything is this limp reply!
5 januari 2026
Review zonder uitnodiging
Antwoord van Cleaver Property Management
Dear Andrew,
Thank you for your feedback. We are sorry to hear that you are unhappy with the recent works at Beverley Court. We appreciate that the flooring replacement process has been disruptive and that residents have had concerns regarding the standard of the completed works.
This was a major works project carried out through the Section 20 consultation process. During the course of the works, there were delays and complications, including issues relating to contractor availability and the safe handling of asbestos-containing materials. These factors affected both the progress of the works and how some elements of the snagging items could be addressed.
We understand that there are still outstanding concerns regarding the finish, and we can confirm that the matter continues to be actively reviewed. Further inspection has been arranged, and the contractor has continued to attend site in order to address ongoing snagging issues where possible.
We are sorry that you feel dissatisfied with the service provided. If you would like to discuss your concerns directly, please contact us with your full details and we will be happy to look into the matter further.
Regards
Cleaver Management Team
Well done
They have shown a tremendous amount of work and commitment for an extremely difficult situation Keep up the good work team
1 december 2025
Review zonder uitnodiging
Antwoord van Cleaver Property Management
Hi Ann,
Thank you so much for your kind words and for taking the time to leave us a 4-star review. We’re truly pleased to hear that the team’s hard work and commitment have been recognised, and even more delighted that it has delivered positive results for you.
If there’s anything further we can do to support you, please don’t hesitate to let us know — we’re always here to help.
Kind regards,
The Cleaver Property Management Team
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