Customer service lines abysmal - told it takes 3 days for my transfer to their account to show up on line?! On hold for 15 minutes! Very unprofessional gentleman on the phone! Do not recommend
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
In the world of finance CLOSE BROS are a well known highly respected bank. Today I placed some funds with them & was very fortunate to speak with a most charming, polite, helpful , professional &... Toon meer
Bedrijf heeft geantwoord
Purchased a fixed rate savings bond from Close Brothers offering a higher than average interest rate. The online application process was easy and the communication thereafter was good and provided rem... Toon meer
Excellent rates on cash ISA. Clear & simple application form to start an account.
Bedrijfsgegevens
Geschreven door het bedrijf
Close Brothers Savings is part of leading UK merchant banking group Close Brothers Group plc, founded in 1878. We are committed to the principles of Modern Merchant Banking, serving the needs of today’s customers with the traditional values and strength of our heritage. Our personal and business savings products offer a range of options to suit different customers with different needs. To find out more information on any of our savings products, please visit our website.
Contactgegevens
10 Crown Place, EC2A 4FT, London, Verenigd Koninkrijk
- 0203 857 3050
- www.closesavings.co.uk
4,2
Goed
222 reviews
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Close Brothers are top of the tree
I spoke to Nicol Gordon at Close Brothers regarding an isa transfer yesterday. I was most impressed with her kind professional approach. She explained the whole process was patient and
Understanding as I had recently lost my wife. I have been an investor with Close Brothers for many years and found them a highly efficient organisation.
23 juli 2025
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi Leslie,
Thank you so much for taking the time to leave a review, and we offer our condolences for your loss. Our Customer Services team are here to help if you need any further assistance during this difficult time.
It's great to hear about the excellent service you received from Nichol regarding your ISA transfer. Thanks again for leaving a review.
ISA Transfer
Transferred ISA from Skipton to Close Brothers. Very efficient, Lorenzo at Close Brothers really helpful when I called.
Transfer process online really simple. Wish it was always this way.
21 juli 2025
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi John,
Thank you for your kind feedback, we really appreciate you taking the time to submit a review! We're thrilled to hear about your efficient ISA transfer and the helpful service you received from Lorenzo.
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Easy application process
Easy application process, everything speedy and clear!
10 juli 2025
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi Maj-Lis,
Thank you for taking the time to leave a review. We're thrilled to hear about your easy application experience!
We're here if you need any further assistance, so please don't hesitate to contact us. Thank you again.
Easy to apply.
A smooth application process with just the right level, and speed, of communication to reassure the customer that all is on track.
10 juli 2025
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi David,
Thank you so much for taking the time to leave a review. It's great to hear about your smooth application experience with us!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Excellent Helpline
Just used your Helpline & Joshua was brilliant to talk me through what I needed to do to re-invest into another ISA. He was very patient with me & explained everything really clearly. I did try to use your web site - but I didnt find the instructions adequate - hence having to phone.
14 juli 2025
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi Jay,
Thank you for your kind feedback, we really appreciate you taking the time to submit a review! We're thrilled to hear about the great service you received from Joshua.
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Impressed
Just opened a 1 Year Fixed Cash ISA and transferred funds from another provider. Application and transfer request all completed online with minimal hassle. Account setup, online registration and actual transfer completed quickly and efficiently. Impressed so far.
2 juli 2025
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi Barry,
Thank you for leaving a review! It's great to hear about your positive ISA application and transfer experience with us.
We're here if you need any further assistance, so please don't hesitate to contact us. Thank you again.
A convenient place to save money
I have had several savings accounts with Close Brothers over a number of years. I have found it very straight forward to open new accounts and extremely convenient to operate them. Can offer a positive recommendation.
7 juli 2025
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hello,
Thank you for your feedback - it's great to hear about your positive experience with us!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again
Disappointing
I found the fixed ISA account setup process with Close Brothers to be disappointing. My suggestion would be for them to streamline the process to make it quicker and more user-friendly. It would also help if they displayed all incoming transfers to your account, not just those of £10,000 or more. This would give clients more confidence and reassurance that their money is being handled properly, rather than feeling like it's disappeared into a void. There was no confirmation that my initial deposit had been received, which left me uneasy, so I cancelled. Ironically, the only reassurance I received was when they returned my deposit. Overall, I got the sense that they weren’t particularly interested in whether I invested with them or not, and that indifference suited me just fine.
1 juli 2025
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi Joe,
Thank you for taking the time to share your feedback. We are sorry that you experienced some issues when applying for an ISA with us; we have passed your comments to our Digital team to look into further.
Please note that our Customer Services team are available Monday to Friday, 9am – 5pm (excluding bank holidays) on 020 3857 3050, to provide you with any further assistance.
Superb service from Nichol over a 2 day…
Superb service from Nichol over a 2 day period helping me sort out my accounts. She was patient, efficient & very knowledgeable. Many thanks !
24 juni 2025
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi John,
Thank you for taking the time to leave a review. We're thrilled to hear about the great service you received from Nichol!
We're here if you need any further assistance, so please don't hesitate to contact us. Thank you again.
£25 charge for missed payment is…
£25 charge for missed payment is scandalous.
They phoned me after me filling iut all my details online, for a quick run through of the details. It was basically to catch me out and up my payments. It took another hour or so. Ridiculous.
1 mei 2025
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi Kiki,
We've tried to reach out to you as we believe your review relates to another part of Close Brothers, not Savings. Please contact our Customer Services team on 020 3857 3050 (Monday to Friday, 9am - 5pm, excluding bank holidays) so we can ensure your query is passed to the correct business area, in order to help resolve your issue.
Great service
Great service! I rang up and spoke to someone called Henry he helped me sort out my issue and he was extremely polite and understanding which is very refreshing this day and age. I've never had to wait too long to speak to someone either which I also like.
10 april 2025
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi Jean,
Thank you so much for taking the time to leave a review. We're thrilled to hear about the great service you received from Henry!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
My Application for a 5yr ISA was simple…
My Application for a 5yr ISA was simple and straight forward. It was online and was quick. The rate offered was market leading at the time. (may vary when you people read this). I would recommend them especially if their interest rates are near the top of the interest tables at the time you want to invest.,
22 april 2025
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi Philip,
Thank you so much for taking the time to leave a review. We're thrilled to hear about your straight forward ISA account opening experience with us!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
VERY BEST SAVINGS BANK TO APPLY TO !
Having had much experience in opening ( or trying to open) online savings accounts, my wife and I can safely say that Close Brothers are the very BEST bank we have ever encountered for ease of application. The WORST one, for the record, is Charter Savings Bank ( horrendous, and didn't even answer their phones to help !). We would recommend Close Bros for online savings accounts, even if they are a few % points from the top of the table when it comes to interest rates ( although they usually manage a pretty competitive rate anyway). And Close Bros answer their phone lines and are so helpful when a customer wishes help. Close Bros---for those who want ease of applying and saving with friendly, professional staff !
1 mei 2025
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi Harry,
Thank you so much for taking the time to leave a review! We're delighted to hear about your smooth account opening experience and the great service you received from our Customer Services team.
We're here if you need any further assistance, so please don't hesitate to contact us. Thank you again.
No loss interest in ISA transfer
ISA transfer completed in 4 working days. No gap in paying interest (unlike some other providers)
28 april 2025
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi Barrie,
Thank you for your feedback - it's great to hear about your efficient ISA transfer with us!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Nightmare trying to open an ISA
My husband and I both attempted to open a new ISA. His went through without a hitch. Mine, which I tried to open on the same computer after his went through, was an continual list of problems. In the end I had to wait for a week for a form to arrive through the post with my activation code. He did not have to do this. Why? Eventually I got my ISA open and funds deposited and I am glad that the interest rate did not reduce in the interim.
12 april 2025
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi Sandra,
Thank you for sharing your feedback.
We are sorry to hear that you experienced some issues when applying for an ISA with us. If you need any further assistance, our Customer Services team are available Monday to Friday, 9am – 5pm (excluding bank holidays) on 020 3857 3050.
Remove all the staff
Very very bad experience with your company
16 april 2025
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi Gurpreet,
We've tried to reach out to you again as we believe your review relates to another part of Close Brothers, not Savings. Please contact our Customer Services team on 020 3857 3050 (Monday to Friday, 9am - 5pm, excluding bank holidays) so we can ensure your query is passed to the correct business area, in order to help resolve your issue.
Cannot fault Close Brothers Savings
Cannot fault Close Brothers Savings. Easy to navigate web site, clear instructions, easy to set up account and very competitive rates. Good work.
1 maart 2025
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hello,
Thank you so much for taking the time to leave a review. We're thrilled to hear about your easy account opening experience with us!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
dandy
A decent interest rate and quite easy to set up my account , security was good
9 april 2025
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi Kenneth,
Thank you for taking the time to share your feedback. It's great to hear about your positive application experience with us!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Just Great Service
Just Great Service. Very easy to understand, Great Web Site.
10 april 2025
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi Stan,
Thank you for taking the time to leave a review! We're thrilled to hear about your great experience with us.
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Fantastic service from Mario
Fantastic service from Mario while he helped navigate a temperamental website with log in issues and transfer options not being available
27 maart 2025
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi Duncan,
Thank you for your kind feedback, we really appreciate you taking the time to submit a review! We're thrilled to hear about the great service you received from Mario.
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
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