Customer service lines abysmal - told it takes 3 days for my transfer to their account to show up on line?! On hold for 15 minutes! Very unprofessional gentleman on the phone! Do not recommend
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
In the world of finance CLOSE BROS are a well known highly respected bank. Today I placed some funds with them & was very fortunate to speak with a most charming, polite, helpful , professional &... Toon meer
Bedrijf heeft geantwoord
Purchased a fixed rate savings bond from Close Brothers offering a higher than average interest rate. The online application process was easy and the communication thereafter was good and provided rem... Toon meer
Excellent rates on cash ISA. Clear & simple application form to start an account.
Bedrijfsgegevens
Geschreven door het bedrijf
Close Brothers Savings is part of leading UK merchant banking group Close Brothers Group plc, founded in 1878. We are committed to the principles of Modern Merchant Banking, serving the needs of today’s customers with the traditional values and strength of our heritage. Our personal and business savings products offer a range of options to suit different customers with different needs. To find out more information on any of our savings products, please visit our website.
Contactgegevens
10 Crown Place, EC2A 4FT, London, Verenigd Koninkrijk
- 0203 857 3050
- www.closesavings.co.uk
4,2
Goed
222 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Would recommend.
Good rates. Easy to use website. Friendly and helpful customer service advisers.
16 januari 2026
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hello,
Thank you for taking the time to leave us a review! We’re delighted to hear that you found our website easy to use and our customer service team helpful.
We also appreciate your positive feedback on our rates.
We're here if you need any further assistance, so please don't hesitate to contact us. Thank you again.
Invested and after 1 year fixed rate…
Invested and after 1 year fixed rate was put back to account i picked with the interest, no problems at all.
2 februari 2026
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi William,
We're happy to hear that your fixed-rate investment experience went smoothly!
Thank you for sharing your positive feedback; we appreciate you choosing us.
Very good interest rates
Very good interest rates over a range of products and an excellent website that is easy to use and details all the relevant information for every type of savings.
5 januari 2026
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi Robert,
We're happy to hear that you find our interest rates competitive and our website easy to use.
We appreciate you taking the time to share your positive experience with us!
Excellent rate of interest
Excellent rate of interest; good customer service.
2 januari 2026
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi Janet,
Thank you for leaving a review! It's great to hear about your positive experience with us.
We're here if you need any further assistance, so please don't hesitate to contact us. Thank you again.
Competitive savings rates.
2 januari 2026
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi George,
Thank you for taking the time to leave a review! It's great to hear you're pleased about our savings rates.
We're here if you need any further assistance, so please don't hesitate to contact us. Thank you again.
Decent rates offered
Decent rates offered. Very professional bank with good communications plus available over the phone
3 januari 2025
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi Vernon,
Thank you so much for taking the time to leave a review. It's great to hear about your positive experience with us!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Very reliable & trustworthy company
2 januari 2026
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi Gloria,
Thank you for taking the time to leave a review! It's wonderful to hear about your positive experience with us.
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Delay in returning funds
Update on my complaint
Whether it was my Trust Pilot complaint, or not, my maturity funds were in my account on the day of maturity. I also received a call from a concerned Close Brothers representative who explained that they prefer to under-promise and over-deliver. It still poses the question, why can't they promise to return the funds on the same day, just like my building society?
I telephoned Close Brothers Savings today to give maturity instructions for my fixed rate bond. I was told that the money could arrive in my bank up to TWO days AFTER the maturity date because Close Brothers Savings is not a bank and the funds would have to go through a clearing bank.
If this is so, why is it that my building society, which is also not a bank, can, and does, make same day transfers, provided the request is made before 3.00 pm on a weekday?
9 december 2025
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi Pauline,
Thank you for your feedback. I can see that you have spoken with our complaints team about your concerns, however if you need any additional support please contact our Customer Services team on 020 3857 3050 (Monday to Friday, 9am – 5pm excluding bank holidays) who will be more than happy to assist you.
Great easy website
Great easy website , attentive customer advisors , kept up to date fully throughout investments
4 november 2025
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi Jayne,
Thank you so much for leaving a review! It's great to hear about your positive experience with us.
We're here if you need any further assistance, so please don't hesitate to contact us. Thank you again.
Antwoord van Close Brothers Savings
Hi Maurice,
Thank you for sharing your feedback.
We have requested your contact details privately through Trustpilot so that we can look into this further, however if you would prefer please contact our Customer Services team on 020 3857 3050 (Monday to Friday, 9am – 5pm excluding bank holidays).
Excellent efficient service…
I have invested in many investment accounts with Close Brothers over the years and I have found them to be efficient and competitive.
No complaints whatsoever.
2 december 2025
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi John,
Thank you so much for leaving a review! It's great to hear about your positive experience with us, and thank you for being such a loyal customer.
We're here if you need any further assistance, so please don't hesitate to contact us. Thank you again.
I am extremely happy investing
I am extremely happy investing with Close Brothers as I have never had a problem with them. The rates are good and they keep me informed.
17 november 2025
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi Lynne,
Thank you for your kind feedback, we really appreciate you taking the time to submit a review! We're thrilled to hear about your positive experience with us.
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Close Bros is a very trustworthy company
Close Bros is a very good company and I have nothing but praise with how they have dealt with my money. Unfortunately I now need the money to pay for my sons operation because it keeps getting delayed due to the junior doctors strikes
1 december 2025
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi Steven,
Thank you for taking the time to leave a review! It's great to hear about your positive experience with us. We wish your son a smooth and speedy recovery.
We're here if you need any further assistance, so please don't hesitate to contact us. Thank you again.
secure and prompt attention from Close Brothers
Usually I have no need to contact anyone during the term of my investment. On this occasion, due to my own fault, I had to message the support team at Close Brothers. My query was answered and everything was sorted out very quickly to my satisfaction.
26 november 2025
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi Christine,
Thank you for leaving a review! It's great to hear about your positive experience with our Customer Services team.
We're here if you need any further assistance, so please don't hesitate to contact us. Thank you again.
Try them. They're good.
Clear website and instructions. No waffle. Easy to phone. You speak to a real human, who's polite and knowledgeable. Great products and a good rate.
23 oktober 2025
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hello,
Thank you so much for leaving a review! It's great to hear about your positive experience with our services.
We're here if you need any further assistance, so please don't hesitate to contact us. Thank you again.
OLD FASHION BANKING SERVICE.
In the world of finance CLOSE BROS are a well known highly respected bank.
Today I placed some funds with them & was very fortunate to speak with a most charming, polite, helpful , professional & knowledgeable lady. Ftr, her name is ISSY & she made all the procedure a most enjoyable one. Without doubt imo, this genuine, caring, individual, should have a long way to travel in her career.Finally ISSY is a credit to her Parents, CLOSE BROS & HERSELF.
4 november 2025
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi Peter,
Thank you for taking the time to leave a review. We're thrilled to hear about the great service you received from Issy!
We're here if you need any further assistance, so please don't hesitate to contact us. Thank you again.
Great Customer Service
I have just spoken with Nicol who assisted me with rolling over my investment and log-in issue.
Her expertise ,manner and customer service was excellent. Thank you Nicol and Close Brothers.
4 november 2025
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi there,
Thank you for your kind feedback, we really appreciate you taking the time to write a review! It's great to hear about the excellent service you received from Nichol.
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Two problems with close brothers…
Two problems with Close Brothers Savings (closesavings.co.uk)
First you have to be careful. It is so easy to try to access your savings account from one of Close Brothers many different sites on the internet without realizing you are at the wrong one. My husband tried to get savings website for an hour yesterday - wondering why his details were not being accepted - without realising he was trying to get into their identical-looking motor finance website.
Second - more important
When he did get into his account he found no mention of the interest we had accrued even though the money was in an interest earning easy saver account. The only amount showing was his initial deposit from last year and no mention anywhere of interest being paid. Nothing. Just the original investment. Very poor. And if he wanted to withdraw the money right now he would only be able to withdraw the initial deposited amount. Very very Poor.
27 oktober 2025
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi Lynda,
Thank you for taking the time to submit your feedback.
We are sorry that your husband found it difficult to find the correct website to log in to his account. We have passed your feedback to our website team to understand how we can make this clearer to our customers.
Interest is paid annually on our easy access accounts, so the accrued interest will be added once the funds in the account have reached a full year. However, please be assured that if your husband did wish to request closure of the account, he would receive any interest accrued to date.
We have requested your contact details privately through Trustpilot, however if you would like to discuss this further with us please contact our Customer Services team on 020 3857 3050 (Monday to Friday, 9am – 5pm excluding bank holidays).
Outstanding Customer Support!
The outstanding customer support provided by a Close Brothers employee called, Alan-Na.
I called at 9am and by 9:10am, everything was sorted as promised by Alan-Na.
Alan-Na was polite, pleasant and patient. Also, articulate and concise. Therefore, top quality service which was greatly appreciated!
13 augustus 2024
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi Carl,
Thank you for your kind feedback, we really appreciate you taking the time to post a review. We're thrilled to hear about the outstanding service you received from Alan-Na!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Nichol was super helpful
Nichol was super helpful, knowledgeable and quick to resolve my query today ....and all done within a few minutes!
Excellent service and friendly advice, why go anywhere else!
Thanks Nichol !
29 juli 2025
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi there,
Thank you for your kind feedback, we really appreciate you taking the time to submit a review! We're thrilled to hear about the excellent service you received from Nichol.
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.