Customer service lines abysmal - told it takes 3 days for my transfer to their account to show up on line?! On hold for 15 minutes! Very unprofessional gentleman on the phone! Do not recommend
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
In the world of finance CLOSE BROS are a well known highly respected bank. Today I placed some funds with them & was very fortunate to speak with a most charming, polite, helpful , professional &... Toon meer
Bedrijf heeft geantwoord
Purchased a fixed rate savings bond from Close Brothers offering a higher than average interest rate. The online application process was easy and the communication thereafter was good and provided rem... Toon meer
Excellent rates on cash ISA. Clear & simple application form to start an account.
Bedrijfsgegevens
Geschreven door het bedrijf
Close Brothers Savings is part of leading UK merchant banking group Close Brothers Group plc, founded in 1878. We are committed to the principles of Modern Merchant Banking, serving the needs of today’s customers with the traditional values and strength of our heritage. Our personal and business savings products offer a range of options to suit different customers with different needs. To find out more information on any of our savings products, please visit our website.
Contactgegevens
10 Crown Place, EC2A 4FT, London, Verenigd Koninkrijk
- 0203 857 3050
- www.closesavings.co.uk
4,2
Goed
222 reviews
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Account operation.
Ease of operating accounts with some of the best returns and flexibility available.
30 maart 2026
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi Eric,
Thank you so much for taking the time to leave a review. It's great to hear about your positive experience with us!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Good rates on fixed term products.
1 maart 2026
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi Steven,
Thank you so much for taking the time to leave a review about our good rates!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Great company to deal with
1 maart 2026
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi Stephen,
Thank you so much for leaving a review! It's great to hear about your positive experience with us.
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Easy to renew a maturing ISA and a top…
Easy to renew a maturing ISA and a top rate of interest for the product.
1 maart 2026
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi Brian,
Thank you so much for taking the time to leave a review. It's great to hear about your positive experience with us!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Excellent Products and Human Relations
As an older customer I appreciate their patient and easy client service to overcome the glitches and gremlins of software. Moreover they are competitive with the newer emergent banks.
24 maart 2026
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hello,
Thank you for taking the time to leave a review! We're thrilled to hear your feedback about the service from our Customer Services team and our competitive rates.
We're here if you need any further assistance, so please don't hesitate to contact us. Thank you again.
OK but a little clunky
OK, but they are not part of Open Banking so they request PDF of recent Statement which is clunky as they will not accept a compressed file etc..
9 maart 2026
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi James,
Thanks for taking the time to leave a review. We are always looking to improve our processes for our customers, and your valuable feedback will be passed to the relevant teams to assess how we can improve the verification of bank details in the future.
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team.
Close Brothers savings rates are always…
Close Brothers savings rates are always very competitive. Also, they provide very good customer service.
27 februari 2026
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi Kathleen,
Thanks for taking the time to leave a review! We're thrilled to hear your positive comments about our competitive rates and customer service.
We're here if you need any further assistance, so please don't hesitate to contact our team. Thank you again.
Excellent Service *****
I needed money from savings to pay an urgent bill. The employee was polite and efficient, ensuring the money was in my current account in a matter of minutes. Excellent service! I will recommend Close Bros to family and friends.
3 maart 2026
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi Kate,
Thank you for leaving a review! It's great to hear about your positive experience with our team and that we were able to support you in making your urgent payment.
We're here if you need any further assistance, so please don't hesitate to contact us. Thank you again.
Safe savings
Safe savings, good information updates and an easy transfer to a new product
3 maart 2026
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi Andrew,
Thank you so much for taking the time to leave a review. It's great to hear about your positive experience with us!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Antwoord van Close Brothers Savings
Hi Peter,
Thank you for taking the time to leave a review! It's wonderful to hear your positive comments about our website and interest rates.
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
very easy and straightforward
8 februari 2026
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi Deborah,
Thank you for leaving a review! It's great to hear about your positive experience with us.
We're here if you need any further assistance, so please don't hesitate to contact us. Thank you again.
Outstanding service
Outstanding service, easy to contact customer services, communication is brilliant and the rates are always favourable. We have been using them for a number of years now and just reinvested with them again. Definitely recommend this company.
2 maart 2026
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi Harvey,
Thank you for leaving a review! It's great to hear about the outstanding service you received. Thank you for reinvesting with us!
We're here if you need any further assistance, so please don't hesitate to contact us. Thank you again.
Antwoord van Close Brothers Savings
Hi David,
Thank you for leaving a review. It's great to hear about your positive experience with us!
We're here if you need any further assistance, so please don't hesitate to contact us. Thank you again.
Antwoord van Close Brothers Savings
Hi Adam,
Thank you for taking the time to leave a review! It's wonderful to hear about your positive experience with us.
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Very easy customer interface
31 januari 2026
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi Geoff,
Thank you for taking the time to leave a review! It's wonderful to hear about your positive experience with us.
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Uncomplicated, informative and clear options.
Close Brothers are competitive. Their communication is excellent every thing is explained clearly. When my ISA matured I was given advanced warning and had a good choice of options with clear information and instructions what to do next. Re-investing my ISA with Close Brothers was a straightforward experience and the best option for me.
23 januari 2026
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi Michele,
Thank you for taking the time to leave us a review! We’re delighted to hear about your straightforward ISA reinvestment experience, and we thank you for continuing to save with us.
We're here if you need any further assistance, so please don't hesitate to contact us. Thank you again.
Great rates & easy to use
Competitive rates. Simple to understand & easy investment process.
16 januari 2026
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi Stephen,
We're happy to hear that you found our rates competitive and the investment process straightforward. Thank you for your positive feedback!
We're here if you need any further assistance, so please don't hesitate to contact us. Thank you again.
Close brothers investment
Easy to do and prompt confirmation
22 januari 2026
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi Michael,
We're happy to hear that the process was easy, and the confirmation was prompt. Thank you for your feedback!
We're here if you need any further assistance, so please don't hesitate to contact us.
Efficient and clear instructions for investment
This company sends out hard copy which is clear and easy to understand and not weighed down with lots of unnecessary paperwork. It is easy to make my wishes for investment known with further clear confirmation of my actions
22 januari 2026
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hello,
We're happy to hear that our clear and concise hard copies, along with our straightforward investment process, met your needs.
We appreciate you sharing your positive experience with us!
Reinvestment
My reinvestment took place immediately on maturity, and the interest was in my own bank account at the same time
27 januari 2026
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi Andrew,
We're happy to hear that your reinvestment experience went smoothly!
Thank you for taking the time to leave us a review; we appreciate you choosing us.
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