Customer service lines abysmal - told it takes 3 days for my transfer to their account to show up on line?! On hold for 15 minutes! Very unprofessional gentleman on the phone! Do not recommend
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
In the world of finance CLOSE BROS are a well known highly respected bank. Today I placed some funds with them & was very fortunate to speak with a most charming, polite, helpful , professional &... Toon meer
Bedrijf heeft geantwoord
Purchased a fixed rate savings bond from Close Brothers offering a higher than average interest rate. The online application process was easy and the communication thereafter was good and provided rem... Toon meer
Excellent rates on cash ISA. Clear & simple application form to start an account.
Bedrijfsgegevens
Geschreven door het bedrijf
Close Brothers Savings is part of leading UK merchant banking group Close Brothers Group plc, founded in 1878. We are committed to the principles of Modern Merchant Banking, serving the needs of today’s customers with the traditional values and strength of our heritage. Our personal and business savings products offer a range of options to suit different customers with different needs. To find out more information on any of our savings products, please visit our website.
Contactgegevens
10 Crown Place, EC2A 4FT, London, Verenigd Koninkrijk
- 0203 857 3050
- www.closesavings.co.uk
4,2
Goed
222 reviews
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Great
Oliver, fantastic customer services, sorted everything out. Many thanks.
20 mei 2026
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi Paul,
Thanks so much for taking the time to leave a review! We're thrilled to hear about the great service you received from Oliver.
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Very easy to set up account and good…
Very easy to set up account and good interest rates
15 mei 2026
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi Nigel,
Thank you so much for taking the time to leave a review about your positive experience with us!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
App is impossible to access
App is impossible to access. I spent hours trying to get into my accounts today. It constantly rejects the one time code claiming it is incorrect, that is if they even condescend to issue one.
I spoke to two young ladies on the phone today who gave me different and contradictory information. One refused to transfer a maturing fixed rate bond into an ISA saying I had to do it myself on the app - IF ONLY !
11 mei 2026
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hello,
Thank you for taking the time to submit your feedback.
We can see that the complaints team have been in contact to resolve your issues, however if you need any further assistance our Customer Services team are available Monday to Friday, 9am – 5pm (excluding bank holidays) on 020 3857 3050.
Easy to switch to higher Fixed Rate…
Easy to switch to higher Fixed Rate investment which was in the top 3 rates as on 23/4/2026.
23 april 2026
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hello,
Thank you so much for taking the time to leave a review. It's great to hear about your positive experience with us!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Quick response to my telephone query…
Quick response to my telephone query expertly answered.
5 mei 2026
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi David,
Thank you so much for taking the time to leave a review about the service you received from us!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Opened account all online with no fuss…
Opened account all online with no fuss and very easy.
I had a question so phoned, and that was dealt with efficiently also 10/10.
I think I might have found a savings account that works for me. Rate was very good too.
23 april 2026
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi Ian,
Thank you so much for taking the time to leave a review. It's great to hear about your positive experience with us!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
QUALITY OF PRODUCT AND QUALITY OF…
QUALITY OF PRODUCT AND QUALITY OF SERVICE
24 april 2026
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hello,
Thank you for leaving a review - it's great to hear about your positive experience!
We're here if you need any further assistance, so please don't hesitate to contact us. Thank you again.
Very Professional
Very Professional, good security, and excellent Interest Rates.
2 mei 2026
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hello,
Thank you so much for taking the time to leave a review. It's great to hear about your positive experience with us!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Fixed ISA matured and I was given wrong…
Fixed ISA matured and I was given wrong info re funds after closure res7lting in a delay in transferring to new provider and a loss of interest. Belatedly they acknowledged their error - which was something I suppose.
22 april 2026
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi Donald,
Thank you for sharing your feedback. We are sorry to hear that you experienced some issues when your ISA matured. Please note that our Customer Services team are available Monday to Friday, 9am – 5pm (excluding bank holidays) on 020 3857 3050, to provide you with any further assistance.
Simple online website for savings
Simple online website for savings, with competative rates for fixed term products.
28 april 2026
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hello,
Thank you for leaving a review. It's great to hear about your positive experience with us!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
good rates and simple to open account
easy to use website, range of savings options, good interest rates. very easy to deal with,
19 april 2026
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi Mason,
Thank you for leaving a review. It's great to hear about your positive application experience with us!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Good communication and competitive…
Good communication and competitive rates.
1 mei 2026
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi Valerie,
Thank you for leaving a review. It's great to hear about your positive experience with us!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
I had a great experience with this…
I had a great experience with this company. The service was smooth from start to finish, and everything was delivered exactly as promised. Customer support was responsive and helpful, answering all my questions quickly.
27 april 2026
Antwoord van Close Brothers Savings
Hi Ramesh,
Thank you so much for taking the time to leave a review. It's great to hear about your positive experience with us!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Great rates and website
Great rates and website. You can speak to a human not a bot.
24 april 2026
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi David,
Thank you so much for taking the time to leave a review. It's great to hear about your positive experience with us!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Antwoord van Close Brothers Savings
Hi Barrie,
Thank you for taking the time to leave a review. It's great to hear about your quick ISA transfer!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Antwoord van Close Brothers Savings
Hi Rolf,
Thank you for leaving a review. It's great to hear about your positive experience with us!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
I would caution anyone considering…
I would caution anyone considering using Close Brothers savings if my recent interactions are anything to go by. A couple of weeks ago I received an email advising that as my account had not been accessed for fifteen months it would be closed in May. As I have a large sum in a fixed rate product plus a joint account that was only closed a couple of months ago, I called up and was advised the email was a mistake and sure enough I received another email confirming that. Today (email number 3) I get another email saying that email number 2 was wrong and email number 1 was correct.
How can anyone have faith in such an inept financial company.
The advisor I spoke to just now confirmed my account is open and when I asked for it to be closed due to this ongoing mess, my request was declined. Let's see what happens next as I asked for my comments to become a formal complaint.
16 april 2026
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi Doug,
We're sorry for the confusion that this has caused you. We can confirm that your complaint has been logged and the complaints team are investigating this.
Please contact our Customer Services team on 020 3857 3050 (Monday to Friday, 9am - 5pm, excluding bank holidays) if you need any further assistance from us at this time.
Still waiting
Close Brothers have still not responded to a secure message after 3 working days of waiting. I needed an urgent response and have been unable to reach them by telephone. I have been saving with them for some years and am disappointed in their response times.
15 april 2026
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hello,
Thank you for bringing this to our attention. We can confirm that your secure message has been responded to, and your maturity instructions have been placed.
Please contact our Customer Services team on 020 3857 3050 (Monday to Friday, 9am - 5pm, excluding bank holidays) if you need any further assistance from us.
A great company to invest with
The application process is quick andstraightforward. The info is clear and easy to follow. They have a good range of products, which meant it took me no time to identify the type of account I was looking for.
29 maart 2026
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi Julie,
Thank you so much for taking the time to leave a review. It's great to hear about your quick and straightforward application with us!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Very easy company to deal with on line
Very easy company to deal with on line. I liked the fact that they offered me a better rate for reinvesting than they do for new customers.
3 april 2026
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi Julie,
Thank you for leaving a review - it's great to hear about your positive online experience. Thank you for reinvesting with us!
We're here if you need any further assistance, so please don't hesitate to contact us. Thank you again.
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