Customer service lines abysmal - told it takes 3 days for my transfer to their account to show up on line?! On hold for 15 minutes! Very unprofessional gentleman on the phone! Do not recommend
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
In the world of finance CLOSE BROS are a well known highly respected bank. Today I placed some funds with them & was very fortunate to speak with a most charming, polite, helpful , professional &... Toon meer
Bedrijf heeft geantwoord
Purchased a fixed rate savings bond from Close Brothers offering a higher than average interest rate. The online application process was easy and the communication thereafter was good and provided rem... Toon meer
Excellent rates on cash ISA. Clear & simple application form to start an account.
Bedrijfsgegevens
Geschreven door het bedrijf
Close Brothers Savings is part of leading UK merchant banking group Close Brothers Group plc, founded in 1878. We are committed to the principles of Modern Merchant Banking, serving the needs of today’s customers with the traditional values and strength of our heritage. Our personal and business savings products offer a range of options to suit different customers with different needs. To find out more information on any of our savings products, please visit our website.
Contactgegevens
10 Crown Place, EC2A 4FT, London, Verenigd Koninkrijk
- 0203 857 3050
- www.closesavings.co.uk
4,2
Goed
222 reviews
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Nichol Gordon was very polite
Nichol Gordon was very polite, knowledgeable and understanding. She has an excellent telephone manner, thank you again.
11 augustus 2026
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi Dorota,
Thanks so much for taking the time to leave a review! We're thrilled to hear about the great service you received on your phone call with Nichol.
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Difficult to deal with
Offers an attractive rate on the surface but is a really clunky, customer-unfriendly organisation to deal with. You have to send back a paper form (entrusting it to the notoriously unreliable Royal Mail! - how 19th century!) to transfer in from another ISA provider. Staff are disinterested and unhelpful.
6 augustus 2026
Review zonder uitnodiging
Antwoord van Close Brothers Savings
We are sorry that your experience with Close Brothers Savings did not meet your expectations. Thank you for taking the time to share your feedback.
If you require any further assistance, please contact our Customer Services team on 02038573050, Monday to Friday between 9am and 5pm, excluding bank holidays.
Close Brothers offer great rates of…
Close Brothers offer great rates of interest on savings. Their website is easy to use and they are reliable.
8 augustus 2026
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi Christine,
Thank you so much for taking the time to leave a review! It's great to learn about your positive experience with us.
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Just straightforward and not to…
Just straightforward and not to complicated to
Open accounts.
4 augustus 2026
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi Joe,
Thank you so much for taking the time to leave a review - it's great to hear about straightforward application experience!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
A trustworthy savings provider
A trustworthy savings provider, competitive rates and good customer service. An uncomplicated communicator with customers
4 augustus 2026
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hello,
Thank you so much for taking the time to leave a review. It's great to hear about your positive experience with us!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
1 year fixed rate Cash ISA
I have always had good service with any investments I have. The CST are very helpful and act promptly on any queries you may have. Always been happy with my returns on my investments.
22 juli 2026
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi James,
Thank you so much for taking the time to leave a review. It's great to hear about your positive experience with us and the service you received from our team!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
All round excellent service
The ease with which one can handle one's ISA account. The excellent percentage rates they offer and the personal service their staff give if one has to make contact.
6 juli 2026
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi Sabby,
Thank you so much for taking the time to leave a review. It's great to hear about your positive experience managing your ISA with us!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Ease of online services
Ease of online services, excellent interest rates, prompt and coherent contract with customer services.
24 juni 2026
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi Graham,
Thank you so much for taking the time to leave a review. It's great to hear about your positive experience with us!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Antwoord van Close Brothers Savings
Hi Lynne,
Thank you so much for taking the time to leave a review. It's great to hear that you value our service and rates!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
competetive rates
Very prompt communication and good rates available
1 juli 2026
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi Keith,
Thank you for leaving a review - it's great to hear about your positive experience!
We're here if you need any further assistance, so please don't hesitate to contact us. Thank you again.
I’ve found close brothers easy to deal…
I’ve found close brothers easy to deal with over the years and their rates are generally competitive. I would recommend.
1 juli 2026
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hello,
Thank you so much for taking the time to leave a review. It's great to hear about your positive experience with us!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Tried to open a ISA transfer
Tried to open a ISA transfer. Worst experience ever.
Would not recognise Bank details of transfer bank.
Would not accept password creation even though the system ticked both boxes. Had someone look at my password and they could find no fault with it and that I followed creation rules.
I gave up after wasting 2 hours of my time and took my money elsewhere.
18 juni 2026
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi Blake,
Thank you for sharing your feedback. This has been passed to the team to investigate further.
We have requested your contact details privately through Trustpilot so that we can assist you, however if you would prefer please contact our Customer Services team on 020 3857 3050 (Monday to Friday, 9am – 5pm excluding bank holidays).
Very frustrating. I have tried to upload supportive…
I have tried to upload supportive documents repeatedly in the correct format. Their system refuses them and i can find no way to get through to sort this. Sizable investment.
Plus the application process was very painful . Please beta test your site.
12 juni 2026
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi David,
Thank you for sharing your feedback and we are sorry you did not have a straightforward experience with us when trying to upload your documents.
We can see that a member of our team has been in contact with you to understand your feedback further, however if if you need any additional assistance please contact our Customer Services team on 020 3857 3050 (Monday to Friday, 9am – 5pm, excluding bank holidays).
Good savings platform fair rates and…
Good savings platform fair rates and pleasant staff
3 juni 2026
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi Tony,
Thank you so much for taking the time to leave a review. It's great to hear about your positive experience with us!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Interest Rate Good and Easy to Manage
Good rate of interest and easy to apply online. Recommend,
3 juni 2026
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi Phillip,
Thank you so much for taking the time to leave a review. It's great to hear about your positive experience with us!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Tried to open account at the start of…
Tried to open account at the start of April 2026 via online application, received email notification that my application was under review & someone would "be in touch shortly". Two weeks later had no update so I contacted them by phone to chase things up. Was told (and confirmed by email) that I needed to send two forms of ID and received an apology that no one had contacted me. Immediately sent off requested ID and received confirmation of receipt email that stated "Thank you for your email, you will shortly receive further information regarding your new account." Five weeks later, still not heard anything, so suffice to say that I have taken my custom elsewhere. If they can't be relied upon when opening an account, I would worry about their abilities to resolve any issues once they have your money. Avoid at all costs.
11 april 2026
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hello,
Thank you for sharing your feedback and we are sorry you did not have a straightforward application experience with us.
We can see that a member of our team has been in contact with you to understand your feedback further, however if if you need any additional assistance please contact our Customer Services team on 020 3857 3050 (Monday to Friday, 9am – 5pm, excluding bank holidays)
Very attractive rates for my investment…
Very attractive rates for my investment and easy and efficiency to invest.
2 juni 2026
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hello,
Thank you so much for taking the time to leave a review. It's great to hear about your positive experience with us!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
When my wife died I received great…
When my wife died I received great service from Close Brothers when dealing with her accounts
1 april 2026
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi Bernice,
Thank you so much for taking the time to leave a review. We are very sorry for your loss. We're glad to hear that our team supported you in this difficult time.
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Easy to set up & simple instructions…
Easy to set up & simple instructions how to use the site + good interest rates
2 juni 2026
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hi John,
Thank you so much for taking the time to leave a review. It's great to hear about your positive experience opening an account with us!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Outstanding company …
I have invested with many companies over the years but Close Brothers have been outstanding. Staff are friendly and helpful, nothing is too much trouble for them. What they promise you receive.
First class service every time!
2 juni 2026
Review zonder uitnodiging
Antwoord van Close Brothers Savings
Hello,
Thank you so much for taking the time to leave a review. It's great to hear about your positive experience with us and the service you received from our Customer Services team!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
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