Fantastic product and value, only thing wrong was the ton of coal was loaded on to just one single pallet, the driver was fantastic but really struggled with the weight, so split the pallet and slight... Toon meer
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first time i have used coal drop had no problems with delivery and the price was competitive will use again and recommend
Coal Drop fitted in the delivery to suit us and even altered it again to avoid weather issues. Very helpful driver stacked the bags exactly where I needed them. Other suppliers just dump them on the... Toon meer
Ordered 1 ton Excel briquettes. Excellent service all round. Competitively priced, delivered on time. Called me to arrange mutually convenient delivery. Delivery driver could not have been m... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Coal-Drop is our online retail outlet for premium smokeless fuel and kiln dried hardwood logs. We are specialists in the domestic fuel market with over 60 years experience in the trade. We are based in the West Midlands and serve customers all over the United Kingdom. We pride ourselves on providing quality fuels, great prices and excellent customer service. We aim give each customer a seamless and straightforward shopping experience with a reliable and effective after-sales support service. We understand the importance of using good quality fuel products which is why we only offer fully approved and authorised fuels that have passed quality control checks, ensuring our customers get what they expect with every order.
Contactgegevens
Verenigd Koninkrijk
- www.coal-drop.co.uk
4,8
Uitstekend
128 reviews
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Once again a first class service
Once again a first class service. Our usual delivery driver was not available and his stand in was just as helpful. Dropped as we asked for and helped onto the boat. Many thanks once again.
26 mei 2026
Review zonder uitnodiging
Antwoord van Coal Drop: Nationwide Fuel Suppliers
Hi David. Thank you for your great review. We love to hear that the delivery aspect of your order went smoothly and you received all the help and support from the drivers. We hope to serve you again!
Second time I've used Coal Drop-…
Second time I've used Coal Drop- Excellent service and prices. Look no further- fully recommend.
14 mei 2026
Antwoord van Coal Drop: Nationwide Fuel Suppliers
Hey Chris. Thanks for your wonderful review and compliments. We're super happy you had a great service from us and we'll always try and keep the prices as low as we possibly can. Take care buddy 👍
This is the second year I’ve used them
This is the second year I’ve used them. Extremely easy to deal with and a good price.
I can’t see a reason why it won’t be three years running
16 april 2026
Review zonder uitnodiging
Antwoord van Coal Drop: Nationwide Fuel Suppliers
Hi Neil. Thanks for coming back to us and we look forward to serving you again next year. We appreciate your compliments and we will always strive to deliver this top-notch service to you, again and again. Many thanks for your custom. Have a great day! 😁
help moving coal
asked for help getting coal round the back of my house
the driver carried most by him self did a great job much appreciated, will be ordering again
7 mei 2026
Review zonder uitnodiging
Antwoord van Coal Drop: Nationwide Fuel Suppliers
Hi Dave, thanks for the great review. When customers like yourselves live withing the reaches of our own delivery vehicles, we always go the extra mile to help you unload and stack your coal bags. We're thrilled you were happy with the overall service and look forward to serving you again in the future. Until then, have a great summer. 👍
Easy to order and receive the ton of…
Easy to order and receive the ton of oxbow on time and would recommend using Coal drop
17 april 2026
Antwoord van Coal Drop: Nationwide Fuel Suppliers
Thanks for your great review and recommendation. We always strive to deliver the best service around and hope that you come back for your next load of smokeless coal, next time. With thanks 😁👍
Antwoord van Coal Drop: Nationwide Fuel Suppliers
Thanks for your wonderful review and comments. We're thrilled you had a great service and the delivery went well. We look forward to serving you again in the future.😁
quick delivery this fuel seems to burn…
quick delivery this fuel seems to burn better than other fuels we have used stoke up in the morning and lasts all day stoke up night time last through the night very good heat out put from multi fuel stove burning oxbow excel TOM was very helpfull thank you for prompt service.
18 april 2026
Antwoord van Coal Drop: Nationwide Fuel Suppliers
Thanks for the great complimentary feedback and thanks for choosing us. We're super happy you received a great service from us and Tom is humbled by your kind words. We hope to serve you again in the future 👍👍
Very helpful and easy to talk to.
Good price, good delivery, Very helpful and easy to talk to.
9 april 2026
Antwoord van Coal Drop: Nationwide Fuel Suppliers
Thank you Phil for your awesome review. We are thrilled you received great overall service and in particular the verbal communication from us. We are very grateful for your custom and hope to serve you again in the future. 👍
Antwoord van Coal Drop: Nationwide Fuel Suppliers
Thanks for the wonderful review! We truly appreciate your lovely feedback and will always aim to deliver a 10/10 service each and every time. We look forward to serving you again in the future. 👍
Delivery on time
Delivery on time, good communication from coal drop, definitely buy from them again 👍
8 april 2026
Antwoord van Coal Drop: Nationwide Fuel Suppliers
Thanks for the great review Steve. We truly appreciate your kind words and great feedback. We always strive to deliver a top-notch service. We look forward to serving you again in the future.
Antwoord van Coal Drop: Nationwide Fuel Suppliers
Thank you for your 5‑star review. We’re delighted that communication and delivery both went exactly as promised. We really appreciate your support and look forward to serving you again when you need more smokeless coal.
Antwoord van Coal Drop: Nationwide Fuel Suppliers
Thanks for your review. We’re glad to hear communication was clear and your delivery arrived on time. Excellent feedback like this is always appreciated.
Everything was easy from start to…
Everything was easy from start to finish and staff were excellant and kept us informed at all times.
24 maart 2026
Antwoord van Coal Drop: Nationwide Fuel Suppliers
Thank you for your kind feedback. We’re pleased everything felt easy from start to finish and that our team kept you informed throughout. Your comments mean a great deal to us. We hope to serve you again sometime soon 👍
Excellent service.
16 maart 2026
Antwoord van Coal Drop: Nationwide Fuel Suppliers
Thank you very much for your 5‑star review. We’re delighted you found our service excellent and appreciate you taking the time to let us know.
excellent…
Service from this company was excellent and response to all my emails was spot-on.
Perturbing thing is it the delivery company did not follow the instructions that were given to them actually placed the call in the wrong location. This was a problem. I did not come home till 9 o’clock at night and had to move it by hand to an appropriate location
16 maart 2026
Antwoord van Coal Drop: Nationwide Fuel Suppliers
Thank you for your detailed and thoughtful feedback. We’re really pleased you were happy with our service and email communication. We’re very sorry to hear about the delivery placement issue—this is certainly not the experience we want for our customers. We logged the mishap with the delivery depot to avoid any further errors on their part. Thank you for your patience, and we hope to serve you again in the future.
Good price and good communication
Good price and good communications on delivery.
Would definitely use again.
23 maart 2026
Antwoord van Coal Drop: Nationwide Fuel Suppliers
Thank you for your fantastic review. We’re pleased you found our pricing competitive and our delivery communication clear. We’d be delighted to supply you again.
Very helpful and pleasant staff.
23 maart 2026
Antwoord van Coal Drop: Nationwide Fuel Suppliers
Thank you for your kind words. We’re delighted to hear that our staff were helpful and pleasant—it’s something we take great pride in. We hope to serve you again in the future 👍
Great delivery on specified day
Great delivery on specified day, good price and a very helpful driver
23 maart 2026
Antwoord van Coal Drop: Nationwide Fuel Suppliers
Many thanks for your review. It’s great to hear you were happy with the price, delivery timing, and the help provided by the driver. We’ll be sure to pass your comments on.
Simply the best
A simple phone call. Everything arranged ( with a real person) prompt delivery on day arranged
18 maart 2026
Antwoord van Coal Drop: Nationwide Fuel Suppliers
Thank you—this is exactly the service we aim to provide. We’re glad you appreciated speaking to a real person, having everything arranged simply, and receiving prompt delivery on the agreed day. We llok forward to serving you again 👍
Very happy with delivery
Very happy with delivery, very polite and put where I needed it
18 maart 2026
Antwoord van Coal Drop: Nationwide Fuel Suppliers
Thank you for your feedback. We’re very pleased to hear the delivery went smoothly, that our driver was polite, and everything was placed exactly where you needed it.
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