Cole Haan Reviews 

Been boycotting Nike for over 20 years. And I find Cole haan is owned by Nike now. Nike is on the boycott list for supporting genocide. I have 23 pairs of colehaan and my husband has 4 pairs. I would add a photo if I could figure it out. Sorry but I can't support you anymore. I rather sleep with a clean conscious. Bye.

They sent a size smaller than I ordered. Their error. They were to be a gift. They took multiple days to initiate an exchange. Gift giving time passed. They then sent an email indicating they were initiating an exchange. They chose the location for me to return. So now I've got to repackage the wrong pair and drive to a pretty inconvenient location miles farther than the nearest UPS store. I told customer service they weren't doing anything different than a typical exchange even though it was their error and they said "Thanks for letting us know". I've ordered 5-6 pairs on my own previously and they'll be my last.

Kein Kundenservice, hohe Kosten für die Retoure, da das Unternehmen in Polen sitzt. Unterm Strich eine glatte 5, aber auch nur weil die Schuhe bis jetzt einen guten Eindruck machen. Heute würde ich nicht noch mal bestellen.

I would give 0 stars if it were an option. I ordered three pairs of shoes on August 17th and still have not received them. They said they were shipping by boat - in this day and age! I was told I'd received a credit for 50%, and that never happened. This website and DVF Track are scams! Only order from Cole Haan website direct and change country if need be.

Beware****** Scammer!!!!
First buyer on their german Website.
Never received my shoes. Customer Service non-existant. They took my Money fast and never replied when I asked when they going to send my shoes. Scammer!!!!

The worst website ever, nothing works and nobody can help you. Incredible for such a famous brand

My review concerns the quality of Cole Haan product not service.

I was looking for a comfortable fashionable pair of tan Oxfords I could use for the odd client meeting and on site when catching up with colleagues. At £190 I kind of thought these would be an investment but remained sceptical of the price.

The Men's 4.ZERØGRAND Wingtip Oxford looked the part out of the box but it soon became evident that these are cheaply manufactured poor quality shoes, sold at a premium. The leather is thin with a synthetic backing that I don’t expect to last. After an evening of wear around the house they already show slight scuffing and seem to mark very easily. The inner sock is only attached halfway around the neck of the shoe and feels loose. While comfortable, the soles are clearly of a cheap compound.

Deeply disappointed with the value for quality of these shoes. They are just like any other mass south east asian cheaply produced trainers sold at a scandalous markup. And if you look beyond the marketing, and the history of ownership of this company, that’s exactly what they are. Don’t buy, look elsewhere.

It’s unfortunate i bought golf shoes prior to reading reviews here. The golf shoes I bought didn’t last but a few rounds before the synthetic top portion of my grey Zerogrand discolored. I never experienced this with expensive golf shoes (made for the elements). After foloowing up with customer service since they never responded other than a robo mail, i got an offer to buy additional product at 30% off. The shoes where a big disappointment but the customer service was worse. Stick with Johnson and Murphy as Cole Haan has gone downhill.

On August 25th, I visited the store at Arundel Mall and bought two pairs of the same sandals in different colors. They did not have my size so the sales representative said they would ship the items to me. The first pair came then a few days later, the second pair arrived. The problem is they sent me a pair of black slides whereas I had bought a pair of black sandals. On September 7th, I sent an email to customer service outlining what had happened and requesting that the correct item be sent to me. I received a response advising me to go to the store where the purchase was made. I indicated that 1. I do not live in the same state and 2. I should not be made to suffer an inconvenience on the basis of their mistake. I received another response asking me to provide them with certain details. I did as requested and received another email indicating that my case had been shared with the proper team and I would hear from them in 1-2 business days. It has been six days since and I have heard NOTHING from them. I again contacted customer service via chat and was told I would hear from them the next day (Thursday 21). I still have heard nothing further. Summer is over and I still do not have my sandals. Their customer service sucks. Never again!

Re: Order no. WCH213413593

Ordered a Men's 5.ZERØGRAND Wingtip Oxford on 08/05/23. Received confirmation of order on 08/05/23. Noticed incorrect address on 08/07/23. Opened online chat with “Tyra.” The exchange was odd and rushed, eerily of AI. I was hurriedly informed by this “Tyra” that I would have to sign up on UPS’ website in order to correct the shipping address. However, I had no knowledge nor was I informed by Cole Han that the product was shipped or received any tracking information. Each of my statements were responded with “is there anything else I can help you with?” Either this “Tyra” is the most obtuse and insensitive associate or just a cheap imitation of a human being in the form of AI, I found the whole exchanged to be weird and a complete waste of time. Even when I stated that I would need to contact my credit card company because I will surely not receive the package, I received no response from this “Tyra.” What’s more elusive common sense or customer service?

customer service is non existent. I have been chasing but no success. They will send automatic reply saying will get back in 48 hours but this is just fake.

How could these business exist in this era of e commerce. Stay away from purchasee from this company. You will only have hassle if you need to contact them. I will never buy again from this comapny.

Purchased a discounted pair of shoes and later decided to return them. However, after the purchase. it turned out that the only available refund option was in the form of a credit note, rather than receiving a cash refund or having the funds returned to my card. In my attempts to address this issue, I reached out to customer service, but unfortunately, it took seven attempts before my call was answered. Despite my explicit request to speak with the manager, the customer service representative failed to follow through. It appears to be the company's policy to solely issue refunds in the form of a credit note. Think twice to shop in this company.

Sends you so much spam after a premium purchase. Their marketing department needs to be laid off.

I unsubscribed. Told it may take a few days. I have received 3-4 FLASH SALE emails that are literal spam.

How desperate are they to push their products? Now in reading the other reviews I am furious.

I have purchased CH prior to the Nike takeover and these shoes were great quality. I currently have 6 pairs of CH purchased after the Nike takeover and 5 of the 6, the soles are separating. I currently went to a wedding and both soles came completely off the shoes.
I will never purchase another pair of CH shoes.
These shoes are crap. You would expect better quality from Nike.

I’m a fan of quality shoes that they manufacture, there is a high price tag but worth it for me 👍🏼

Just really poor customer service. Placed an order because their site promised delivery within a needed time for a birthday present. They did not provide any email updates at all until the day the shoes were to have been delivered. In that sole communication, they changed the delivery date. Prior to that, there was no shipping confirmation. Nothing at all. I reached out to ColeHaan and got a canned response. In todays online shopping world, this is inexcusable. We will never use Cole Hahn again and would tell others to avoid their site for any purchase.

Purchased a pair of the ZeroGran for my husband. The sole came unglued and the back pull ripped out. Customer service offered a 30% discount to purchase another of their horrible quality shoes. 180.00 down the drain. Spend your money somewhere else

I received a gift card from Cole Haan, since it isn't having an expiration on the card or their e-mail, I didn't use it right away, now I fund something I want to buy, but the gift card didn't work said" the card is unknown". I wrote to their customer service but have no replies. I just hope that cole haan stand by their product including gift cards.
Did anybody have the similar issue?

Terrible customer service. Ordered a pair of shoes, realized right after the order was placed that I auto-filled the wrong shipping address. I reached out immediately via chat, they said "due to security concerns we can't change or cancel your order, sorry". Tried emailing their customer service team, got no response. Couldn't cancel the order from my orders page. The shipping label wasn't even purchased for a full day after I ordered. Didn't get any update when they shipped the item like they said I would. Just worthless.

Worst customer service ever
Ive bought the shoes but it gonna be my last order.