Cole Haan Reviews 

I expected more from this company's customer service. Very unprofessional and useless. I'm not sure why they have this department to begin with.

I tried to exchange a pair of shoes I purchased at one of their stores in NYC (Rockefeller). It was a nightmare.

First of all, the staff was not friendly at all. Secondly, they offered a credit store on a gift card instead of putting the funds back on the cc that was used.

Two days later I tried to place another online order and find out that I couldn't use my gift card because their gift card system has been out for weeks according to their customer service. Even then, they did not offer any solution, So I was forced to use my personal credit card again.

After I placed the order, I received a confirmation email confirming that I'll be receiving my order in two days. Two days came by and the order was still being processed.

Once again, I called customer service and no one was able to help. At that point, I asked to speak with a manager, and of course, none was available.

This is REALLY bad for a company that charges so much for its products.

I placed an order in early December and it was cancelled 2 days later due to stock shortage. I contacted customer service, they confirm the amount would not be charged. Several days later...they still charged me for the order. Contacted their customer more than 5 times now...everytime I would get the same copy and pasted response asking me to wait 1-2 business days for the refund. When you try to ask more on why is it taking so long, they would just blatantly end the chat. It's been more than a month now and still waiting...

Bought 2 pairs of sneakers in colehan.de, payed since more than 14 days, got a invoice, but since 14 days im waiting that they wil be sent. contact to customer support is only posible via mail. after 4 mails sent no answer. looks like fraude. tried to call the number in my invoice, number not available.

Cole Haan shoes are low quality and overpriced! I purchase the Men's ØriginalGrand Energy Twin Oxford $250.00 Color: Black-Safety Yellow. These shoes were worn very limitedly over a two month period before the toe started to disintegrate under my feet. Wendy C. a customer service supervisor only offered me a 30% coupon towards the purchase of another pair of overpriced sh!tty shoes. Unbelievable terrible customer service. As can be seen from the photos, these shoes were barely worn. And they could not exchange them because they stopped making them after they were introduced in 2022. Hmmmm…. I wonder why they stopped making them? Never again, will I buy another pair. I suggest you do not either.

If I could give a 0 star I would. I bought a pair of "waterproof" cole haan zerogrand Chelsea boots. They are not waterproof at all not even water resistant. My feet were soaked even when it was drizzling when I wear them out. Their customer service was not helpful at all, just looking for excuses to not refund or replace the shoe. I posted a review on this shoe on their official website and they took the review down. I filed a false advertisement compliant to bureau of consumer protection. DO NOT trust this company!

Worst custommer service ever.

Website promo codes are not working. Billed amount is not the same on my MC than in there system because they use a 3rd party for transaction.

Did at least 8 calls, 5 emails and still nothing. Had to challenge the amount on Paypal.

Absolutely terrible customer service. Purchased a pair of shoes - 6-months ago, worn probably 24-times and the stiching started coming apart. Asked for a replacement - NO. Recommended by my Podiatrist, so this will be a no go in the future. Cole Haan can GFT, especially the CS Supervisor, apparently customer retention is NOT part of the equation.

Cole Haan Customer Support is a joke. I wanted to change the shipping on my order to overnight to arrive in time for Christmas. They said they couldn't do it on there end and that I could simply order another pair and return the ones with ground shipping. I asked them if they could cancel that order and I would make another order and they said they couldn't do that either. If they can't help change the shipping or cancel an order, I am not sure what purpose they serve if any at all.

Customer support is a nightmare!

Stick to a regular brand, sneakers they look funky on website but once you receive item you can understand how uncomfortable they are, not to mention how cheaply they made with low quality craftsmanship.

I would not recommend cole haan products for actual sport use maybe for a fancy dress party they are suited for as I have mentioned they look good but not for hard usage.

Cole Haan posted a backpack "BUNDLE" for Black Friday and I purchased the "Bundle" where I would receive a backpack and matching card case. They immediately shipped the backpack but when I asked about the card case I have been told by customer service that "no, I didn't purchase the bundle that they offered." Unfortunately, I didn't screenshot the purchase as I thought they were a reputable company. Very shady and frustrating.

HORRIBLE CUSTOMER SERVICE. I placed an order and the minute that I hit send I realized it was the wrong color. I called immediately and talked with a supervisor and was told that you they WILL NOT cancel orders. You have to wait for the product to ship, for you to get it and then return it. I could understand if it had already been shipped but it had not and it still has not!!!!! I was then sent a link that I supposedly have to get return paperwork off it but it does not recognize my order number. No one at Cole Haan cares to help. The reps that I have talked to said they have these issues all day every day.

Absolutely horrible customer service and shoes. The craftsmanship sucks, their customer service and the whole company sucks. I tried to return the product as it started hurting my heel after wearing about an hour. The store and the main customer service representative told me they can’t return as it has already been worn. I tried to provide rationale that if I am not going to wear the shoes (as it has been worn only for an hour), how am I gonna find out whether the product fits me well or not. But the guy told me “unfortunately he can’t help me.” I will never buy any products again from this store, nor will I recommend this company to my anyone that I know.

Cole Haan shipped to my default address and told me they were not able to update it and that I should contact the shipper. The shipper told me that a delivery attempt had to be made before they could update the address. Once the shipment was delivered I tried to get the shipper to update but they said it was already marked as delivered and that I had to speak with Cole Haan. I contact Cole Haan customer service and they said it was marked as delivered so they would not refund or reship. This is the worst customer service experience I have had and I've had AT&T. Ridiculous. Do not expect any help from Cole Haan customer service.

I bought shoes for 150$ after 45 days I can t wear it any more it was damaged when I took it to the shop they can t do anything because it’s more then 30days
I don t advice anybody to buy from this brand its like you are throwing the money from the window even the customer service didn’t even answered the phone

Seriously, I thought this was a quality brand when I bought these casual slip one, but after wearing only once the rubber is disintegrating… talk about disposable fashion.

Called them seconds after hitting the order button bc I realized my saved address was an old out of state address. They told me there is no way to change the address or cancel the order. They refuse to help me get my order. $400 down the drain. Coke Haan is clearly not a reputable brand anymore.

Picked the wrong size and contacted them within minutes. Got the answer that no cancellation possible, nothing can be changed and returns are also not accepted. The order has not even been processed yet. Wow. Client service is like a robot - can do nothing, will do nothing. Pathetic.

Extremely poor craftmanship. The last pair of their shoes I bought fell apart IN MY CAR OUTSIDE OF THE SHOE STORE. So they lasted a whole 5 minutes. They have a lot of nerve charging $80 for their shoes. We all know how cheap sweatshop labor is. There's no way their shoes cost more than a couple US dollars to make.

I wish if I can rate them less than that I bought a shoes like two weeks back and I just wore them once after wearing first time the sole started to kind of rip off and when I tried to exchange it then manager didn’t talk well and he sounds like it’s all my fault. I told him to atleast exchange it he clearly refused me in totally unacceptable manner!!!

Still haven't received the shoes after 1 month. And they don't answer my emails