Coloplast Charter Reviews 

Samantha was very polite and understanding and was able to solve my problem

Charter always provide an excellent service. My Dr often is late putting in the prescription to them but they immediately email when it's received and dispatch follows very swiftly. The live chat is very helpful, spoke with Samantha today who was very sympathetic and helpful.

I spoke to Emily on a Monday morning which I expected to be stressful but she made everything so easy! She was super helpful and was able to help me with everything I needed. Couldn’t recommend enough! Thank you again Emily!

Samantha dealt with my query quickly and efficiently, have dealt with this supplier for 5 years and never had issues

My mum just had to contact this company and spoke to Martha Worwornyo.
She was extremely helpful and dealt with the problem. Thank you

Excellent customer services. I have been with Coloplast for over 10 years and they have never let me down. Highly recommended!

Both Jack and Becci P were so accommodating when I needed help in ordering supplies for my father. I had no idea who was doing what when my father was discharged. Coloplast were more than informative and helped me get an emergency order and follow on supplies. Thank you so much.

I have been a customer of Coloplast for almost three years and their service is second to none. There have been times when I wouldn't have been able to cope without their advice and prompt service. Their website training and update webinars are excellent 👌

I had a stoma in November 2025. Since then all my supplies have come from Coloplast. Their products are of high quality, the staff eager to help and communication about order progress and delivery are first class

I had my ileostomy when I was 37 I am now 62 and have always used coloplast. The online ordering now is so easy, I have in the past tried other products but have found them not to be as good as coloplast. The staff are always helpful and friendly, so if you are new to this and find it a little overwhelmed take it from an old hand you will be in safe hands for products and advice with coloplast.

Bruce Aukett

NHS have changed the ordering medication, you now can’t order direct, but go to your doctor first and surgery apply to them as opposed the easiest way of just ordering from Coloplast and they do it all. I spoke with a wonderful lady this morning Diane who explained how to order in the future. Thank you Diane everything was exactly how you told me. Jeff

Coloplast Charter is a wonderful company. The telephone operators are friendly and efficient. In general I receive my supplies within 4 days. If I have any problems there is great support via email. Nothing is too much trouble.

Excellent customer service from Samantha at Coloplast Charter.

I accidentally had an order sent to the wrong address after not realizing my default delivery address had changed while I was away. I was worried it was going to be difficult to sort out, but Samantha was incredibly helpful, understanding and reassuring.

She quickly checked everything for me and arranged for a replacement order to be sent to the correct address. The whole issue was dealt with quickly and without any fuss.

Thank you so much, Samantha, for making what could have been a stressful situation so easy to resolve. Fantastic service and genuinely appreciated. ❤️

I have recently had cause to use Coloplast service. They supplied my items. When I was near the end they they contacted me to see if I wanted it.
Generally they are efficient and friendly.
I would use them again if required.

I recently received a txt msg from coloplast to re order my prescription. Which is excellent service. I ordered products on weekend, 2 moths supply, but wanted to let coloplast know why. Had chat with Abbie today to make sure request wouldn’t cause issues. Didn’t wait a minute! She advised me this wasn’t a problem but to let my surgery know too. Thank you Abbie and coloplast for excellent response and service

As always great customer service, Abbie helped me via the chat option. She resolved my problem quickly, and am very happy with the service, thank you

Samantha was a great support to us ensuring we had everything we needed to support our son.

Absolutely 1st class service as always , super super fast dispatched , coloplast have changed my life - the catheters are amazing , I've gone from 10 water infections in 14months with my old catheters to NONE . thankyou coloplast , HIGHLY RECOMMEND using coloplast

I have been using Coloplast Charter for about 15 years ever since I first got a stoma. In that time they have never failed to be extremely helpful, polite and cheerful I have never had contact with a bad member of staff. There service is first class they always do what they say they will do your prescription always arrives on time. I have no trouble recommending to anyone.
Cath Stanton

Always friendly & very Helpful when I call with a query usually caused by my Doctors Practice. They always help me to get my delivery sorted without delay. A lady named Bev was extremely helpful on my last call & soon sorted my order out as my doctors had sent the authorised prescription to the wrong supplier.