Coloplast Charter Reviews 

After making the change from previous suppliers 6 months ago, Colopast have gone above and beyond to supply me with top service and products. Even had a few emergency supplies sent next day delivery. Definitely the best in the business, Thank you

Coloplast have helped so much for my husband's stome needs this past year since his operation.
I have found them to be very helpful on the phone and empathetic towards my questions.
They have liaised with our stoma nurse and have tweaked the bag orifice without any problems.
Just recently we have been able to get the prescription, after an email to confirm, automatically. A big help, and with deliveries so prompt.

Brilliant customer service team!
Always speedy ordering processing.
I use coloplast pouches and base plates and the cutting size is absolutely perfect every time 👍🏻 brilliant dry wipes, wet wipes, bags and bed pads too. Best stoma supplier I have used over the past 10 years. (I've tried 5 other stoma suppliers and been let down)
Also great aftercare team that follow up to make sure everything is okay, and give you their telephone and email details if any concerns.
There products are the best I have used 👌🏻
Great that I get notification of the dispatch and delivery service day.

I needed help with my mums prescription and order today, teagan was amazing and helped sort everything out for me.

Chatted with teghan today, very helpful and polite

I have always had a fast response to any query I have raised with Coloplast in the past, and my orders have been promptly dispatched without any problem. The re-ordering process is smooth and simple, and you can even re-order by replying to a text they send out when the next order is due. Very helpful for someone as forgetful as me!

I cannot thank Abbie enough
A fantastic service!! Given at a time when I was so worried regarding obtaining an usually large supply of this complimentary item due to the large amount I am currently using due to a surgery infection. Abbie had no hesitation and ordered me a supply immediately!! This is such a relief. Cannot thank her enough.

I would recommend this Company for their swift response dealing with my orders. Also for the friendly and helpfulness of all the staff

What a fantastic company. I’ve used their services since 2021 via the NHS which has always been totally reliable. For various reasons I found myself 300 miles from home urgently needing some colostomy pouches. They delivered laser cut pouches in 24 hours. Thank you. What a company

I've been serviced by Coloplast for years and if this my first 5 star review I'm sorry!
From my first experience to last week the service has been perfect, even after the recent changes to how orders are created. It's a pity 6+ stars aren't available.

I used the online chat to order my supplies and spoke with Teghan who was extremely helpful and advised because I was going away so not to delay me getting my items and the fact it was a larger amount that I needed to go down and speak to my GP practice so it didn't get reduced (the quantity) which I appreciated as in the long run it'll save me time and energy.
Fantastic customer service like always

So helpful and I don't know what I would do without them!!!

I just had a chat with a member of staff Teghan who was really polite and helpful. Only taken few minutes to place my reorder and even send you reminder if you forget about. I will definitely recommend coloplast charter to anyone.

I decided to use the Message service on the website to ask some more information about an order.
I thought it would be quicker than phoning. The response was prompt and I communicated with Teghan who quickly understood my enquiry and gave me reassurance about the order status.
I've always found Charter to be efficient and helpful and Teghan was just that....Thanks!

Lovely, friendly and helpful staff via the live chat - Teghan helped with my enquiry today with no issues and problem solved - Thank you very much

⭐⭐⭐⭐⭐

I can't recommend Coloplast Charter highly enough. The customer service is consistently outstanding, but today Samantha went completely above and beyond.

She took the time to explain why my prescription was running late, helping me understand that there had been an error with my GP. She also added items that I'd forgotten to order and made sure everything was sorted. Nothing felt like too much trouble, and she was patient, kind, knowledgeable and genuinely cared about helping me.

Having a stoma isn't something anyone chooses, and having a reliable medical supplies company makes such a difference. Knowing there's a team you can trust takes away so much unnecessary stress.

In my experience, other suppliers simply don't go the extra mile in the way Coloplast Charter does. Their customer service is second to none, and that's why I wouldn't recommend anyone else for stoma and medical supplies.

A huge thank you to Samantha for her exceptional support today. She is a real credit to Coloplast Charter.

I have been with coloplast charter since 2023. They are a caring company and their staff are always on hand to advise you. I spoke to Tegan this morning for help as I was running low on supplies and my usual bags were out of stock. They had no due delivery date so she arranged for alternatives to be sent out straight away. I can't praise the company enough.

Very easy company to deal with. Needed some help for an order, and used the chat for it. Samantha was very helpful, and in no time she did the full order for me. First time I used the online system, and found it very easy to use

Simply excellent. Dropped prescription at my GP at 10am Thursday and received my delivery at 9.30am the following day. Have been with them for 10 years and cannot praise them highly enough.

There seemed to be an IT glitch and my previouse prescription info was missing. Teaghan was very helpful she identifed the issue quickly and took steps to resolve it. She also completed my order request for me which was greately appreciated