Coloplast Charter Reviews 

The service from all the team is excellent they will go above and beyond without even asking. If you have a problem do not be afraid to phone and ask for help they will be very happy to assist especially with any delivery problems.
Thank you for all the support I’ve received, well done Coloplast team 👍

My wife was distraught as this company left her without colostomy bags, not even updating her by any means about potential delivery dates. So she sacked them for being incompetent and another supplier had stocks for delivery almost immediately.
Customer Care and Communication very sadly lacking. First delivery was ok but month 2 had to find another supplier but gave them another chance but they have FAILED MISERABLY.

Having had a message regarding a delivery to an old address despite, I contacted Coloplast via their chat function. Claire was very helpful in amending my order and ensuring future deliveries were going to the right address.

For at least 15 plus years I've had excellent service from this company and it's staff. I cannot make even one adverse comment regarding them.
I must also congratulate the company and whoever redesigned the new sheath for the SpeediCath Standard catheters. At last, no more sliced fingers at least once a week when trying to open a metallic sheath! The new design is excellent.

Charter gives the most brilliant service. They work really hard to give the customer peace of mind and get the products out as quickly as possible. I would highly recommend them every time. Never been disappointed and have often exceeded what I thought was possible. Thanks to Abbie today for sorting out an order for me.

Thanks Claire. You were very helpful this morning and very easy to use this service.

Had a query about an order, Samantha dealt with this very quickly and provided the information requested!

Had my ileostomy for 18 months and bed. With Coloplast from day one . Not only have I not had a single issue , every order is on time , 100% accurate . When I’ve called or used online chat the staff are always polite , extremely understanding and knowledgeable . Just been chatting with Samantha online and yet again - hassle free , prompt help and nothing too much trouble . First class service - I’ll never use anyone else

Always prompt deliveries and very reassuring staff.
The telephone operators are always happy to help and give sound advice.
An all round excellent service

Coloplast are a brilliant supplier of medical kit, based on my personal experience over the past 8 months.
Their delivery service is second to none with supplies being delivered within a couple of days by a courier who communicates accurately and regularly.
Their medical support services by email or via the phone are excellent and you never feel unsupported.

Ordering and receiving my supplies is always smooth and easy. In case of any issues or problem, customer service is always there to help.
I’ve recently had an online chat with Claire, who sorted my order out within seconds.
Thank you

Needed to chat with someone regarding my monthly orders and Claire was extremely helpful and efficient , with a prompt response . Good company to deal with very reliable good products and like the freebies every month

Fantastic service as always.
Claire is a superstar ✨️

Coloplast Charter are an amazing company... I have only great things to report.
Customer services are just brilliant... it can be a testing time with needing these products, and any issues I have had have been with my doctors. And coloplast ALWAYS save the day.
I have just been help by Kathryn.. she made my day, helpful, kind and understanding of my issues. Brilliant! Have no fear with Coloplast Charter

I did not have to wait very long for my call to be answered.
Claire was EXTREMELY pleasant & helpful, and was soon able to resolve my query.
Much impressed with the service !!

I’m a new customer and I have just had a online conversation with Samantha
Who was very helpful and had no problem with my request
Thank you Samantha 😊

Minor administrative problem promptly resolved by Samantha; really pleased with the ongoing excellent service we receive.

When was discharged from hospital there was a mix up in placing an order for my products. I rang the company and discussed the issue, while the 2 individuals were very professional, pleasant and extremely lovely to deal with, my issue wasn’t solved. However, a wonderful lady, Kathryn stepped in, and took control of my issue and solved it almost immediately. I was due to go on holiday with 24hrs and Kathryn made sure that I received my products by the lunchtime the next day. As someone who was new to using these products, I was anxious and concerned at the time. Kathryn was superb in dealing with me and I was very assured that my products would arrived as promised, and they did. The company has a great person in Kathryn and should rightly be proud of her. If Kathryn is a reflection of the company, then it is a great company.

Fantastic company. Professional and compassionate- ordering and delivery first class and Samantha was polite and helpful.
Well done!

Yet again excellent service received from Claire Issue resolved immediately so thank you Claire your help was very much appreciated