Comino London Reviews 

I ordered a party dress three weeks ago from Comino couture. Since many items are made by order the dress didnot arrive by the time I expected, and I was traveling today 17 Dec to attend a family wedding and needed the dress. I contacted the customer sevices by emails informing them of my travel date and the urgency of the situation. Sarah Keable who is the owner of this great brand went extra mile to ensure that the dress reaches me before my flight. Sarah was worried that the next day mail delivery may not deliver the dress on time before I travel. She sent her husband to my house to deliver the dress. I cannot tell you how much I was impressed by this- I will definitely talk about this experience to all my friends and will continue to shop from Comino Couture London. Thank you very much Sarah

First Order from Comino recieved ....absolutely LOVED my pieces. Quality Is Amazing

Def shopping again

Thank you Comino xox

I had followed the Comino website for a long time before finally deciding to place an order.I genuinely do not know why I didn’t do so earlier. An electric blue dress was delivered that is absolutely stunning.

Following this I placed a further order for two more dresses which I had not realised these were pre orders initially but that wasn’t an issue. I queried my order at one point and the customer service was very exceptional. One dress was no longer available and so the lady immediately rectified and offered me a different option. Another one I was in love with and scheduled delivery in time for my event that I am wearing it for. Huge thanks as it was sorted immediately.

The clothes are incredible, I would simply recommend people recognise that some dresses very explicitly state pre order for certain months.

I will continue to order, fabulous clothes 😊

It took more than 8 months to receive my orders and last order takes 7 months till now didn’t receive it. I don’t recommend buying from them unless you want your order after 9 months or after one year. of course I didn’t order under R Sh name :D I can upload evidence and emails screenshots

Really disappointed with this business. Placed an order back in September and I'm yet to receive anything. They're claiming the warehouse is in lockdown and yet they're still advertising products to make sales but can't fulfill outstanding orders? I wouldn't recommend ordering from here unless you want to be out of pocket with no item to show for it

Worst experience I've had so far with online shopping! Refusing to give me a £120 refund following a pre-order!

After reading some of the reviews I was sceptical however just received my first order from comino and I'm blown away with the quality my dresses are insane also customer service were very kind and helpful keeping me in the loop as they are made to order.

I will be shopping again !

Really helpful messaging back and forth over Instagram kept me updated through the whole process. Thank you so much!

I ordered two items from Comino Couture, one dress was in stock so that arrived promptly, the other item was due to be dispatched in 14-25 days. I chased it up after this time, and was told it was dispatched and I should have it mid-September. When it still didn't arrive, I then got an email saying that due to a backlog the item hadn't even been made, and I could wait or get a refund. I asked for a refund as I needed the outfit for a specific date, and it wouldn't be ready in time.
Trying to get a refund was extremely frustrating. I sent numerous emails chasing it up, and was given excuses, basically saying accounts couldn't refund it, and there were problems with refunds through Shopify and PayPal - that was when I did get a response; towards the end I got no acknowledgement at all. I finally submitted a claim through PayPal, which was successful. No apology from this company at all, and I just think their level of service ended up being pretty awful.

The dresses are amazing and the fit is great. Absolutely love them.

The service is excellent, the clothes are well made, beautiful items, I will stay with this company. S. Whitmore.

I’ve always rated comino quite highly, I have purchased numerous dresses from them but I’ve recently been disappointed. I ordered a dress on the 4th may (pre-order) which said it would arrive June/ July. Then it changed to July/ august. I needed this item before the end of august so sent numerous emails and they said it was pre-order (which I knew) and explained it wouldn’t be here until august so I waited…and waited. They finally sent me an email to say it has been dispatched. 2 weeks and still hadn’t heard anything. By this point the whole reason for ordering the dress was for a 50th birthday and it didn’t come in time for that which was on the 20th august then it arrived on the 9th September. So I sent the item back which they received 24th September and I’m still waiting for my refund after numerous emails to say they were chasing it up. It’s just not good enough, I’m really disappointed. I ordered another pre-order dress in the middle of all this happening which stated November delivery but not holding out much hope that it will be delivered in time for Christmas (which is the reason I’ve bought it)

Glamorous
Great Company, Great Quilty, Great Size, Great Customer Service. I love my dress and can’t wait to wear it. I will be buying more!!!

I placed a order the 1st of August it is now the 15th of November I have sent them numerous emails asking where my order was and the said they run out of fabric I ask them for a refund and they said you can get exchange with Something else in stock so I pick a dress out and they said they will send it out the end of next week that has been 3 weeks ago !!!!!!!NEVER AGAIN

Beautiful designs, lovely quality and such reasonable prices! I’d definitely shop here again. I bought a dress to wear as a Bridesmaid and it was beyond perfect.

I received a beautiful dress from Comino last week and It was delivered on time.
I had to contact their customer service team regarding my delivery as I wanted my dress for my birthday. I spoke to a lovely lady who made that possible.
A fabulous service by them.
Will be buying again from Comino

I just received two dresses ready for the upcoming party season and can’t wait to wear them. I have bought from Comino many times in the past and their dresses always make me feel glam. Thanks Comino xx

Absolutely love Comino Couture! I have had many orders and have been delighted with every single item. They are always unique and amazing quality! All items have always been a statement outfit and they are absolutely worth the wait! The customer service is fantastic too and they always keep you up to date with orders.

I ordered a dress in the Sale, end of September, its only just arrived, but its stunning and well worth the wait.

The quality is exceptionally good.

You need to be mindful of the wait, as outlined on their website for pre-order items, but Comino are really good with communication.

I will order from them again, as the quality and cut of the garments are great for my figure, plus they have some really nice designs that you don't see on the high street.

Thank you x

i placed an order october 13th almost a month ago on their website to try them out because the styles are absolutely amazing! but there is no way to reach out to them. I have sent them several emails but no body replies. there is no tracking number and no phone number on their website I'm not sure what is happening