Comino London Reviews 

Previously the clothes looked like the photos. This is no more!

Order placed May 2022, dispatch email a month later and then the items didn’t resemble photos. You have to contact them and pay for returns (which I was aware of and don’t have grievances with that). I returned the items once they acknowledged I could and did so via 1st registered service. Then constant chasing and providing proof of tracking info, proving that it was received by them, asking them to cancel the outstanding item, which only from chasing and proof did they then finally acknowledge. Partial refund as this was only for the items received and sent back. Given one item was still outstanding after 4 months, I asked they cancel this as not had a dispatch email and no confidence it would look like the photos. Got full refund finally but you need to make sure you chase them even after providing evidence.

Had an experience prior but I believed was system error:

Placed order Dec 2021 and a courtesy email on few weeks wishing me a merry christimas, thanking me for my order and saying the order is almost complete, everything made bespoke so to expect dispatch in coming weeks.

Chased the order on beginning Feb 2022 (2 months post order.) Reply from them saying the order wasn’t picked up and what did I want to do. Asked for full refund and then chased to get money back twice. No items received and lots of chasing. Finally received refund beginning of March.

Paid for products in August 2022 & still not received.
Over 6 months I’ve been waiting & now my emails are being ignored!

I love love love Comino couture dresses very different and unique they never disappoint, I always get comments on there dresses and customer service hurried my order to dispatch as I needed for an event, they also respond very promptly, professional and very friendly cheers Comino xx

Placed my order 5/9 still not received it deeply saddened because once the items are delivered they are beautiful. But not that beautiful that I’d want to wait nearly 6 months for them. I contacted the company back in November to be told that the factory that make the clothes was closed due to covid, I can only assume that these are made in china as we all know covid wouldn’t stop a British factory producing items. After reading these reviews none was the same excuse as I was given. So is it Royal Mail delaying orders or the factory closing ?I was also told i would be looking at mid December for my order! I’m
Still waiting!! Come on commino your customers deserve better.
Order 48595

AVOID! AVOID!
Terrible experience with that company! On 6th September I made an order for 120 pounds! I’ve waited 2 months and after receiving nothing I contacted them and it turns out they had not sent anything at all. So I immediately asked for a refund they said ok but I’ve waited and waited and of course I wasn’t refunded at all. In every e-mail they were lying so at the end I contacted my bank and opened a dispute and was refunded immediately. So my advice if you are at the same situation - don’t waste your time in pointless communication with them- you’d receive only promises and lies, contact your bank instead. After I have received my refund from the bank I had an email from Comino that they would send me a free package just to say sorry- guess what- I haven’t received anything so far( that was 2 months ago).
Please, please avoid , don’t let them use your money!

Very happy with my items from Comino couture. Excellent quality dresses and delivered beautifully packaged!
Would definitely recommend comino

Sent from my Galaxy
Original message
From: Returns of comino couture
Date: 1/11/23 9:39 AM (GMT-05:00)
To: "marla.mcpherson'

Subject: Re: Order
Apologises for the delay
All done
Normally takes 5-7 working days to show in
your account depending on your bank
Warm regards Comino
On Wed,_11 Jan 2023 at_14:36,
Here is the reply from COMINO COUTURE VIA EMAIL. PLEASE DO NOT LIE THAT U CANT FIND ORDER IN MY NAME...
So as I am sure you know this lady has NOT refunded after that sweet reply. If you live in London please report to your local police. ALSO EVERY ONE can file a report with CITIZENS ADVICE UK. Make sure to alert your credit card company, and send them all the dialogue between you and the company. Hope this helps.

Beautiful garments.
Excellent quality and value for money.
I have used on a number of occasions and I have been happy each time.
Great customer service, would highly recommend.

Horrible experience , it’s been over a year and I have not received my complete order nor a refund till now. Do not trust this company! They are frauds stealing peoples
money!!!

I had my eyes on this dress for ages. Finally I have decided to purchased it and I wasn't disappointed with my choice. Dress is absolutely stunning and I love them very much! I love them so much that I instantly bought second one for my bestie.
I have contacted customer service as I was going on holiday and wasn't sure if I get the dress on time. Their service is brilliant and I have got my answers immediately. They speed up my delivery and I managed to take dress with me on holiday. Thank you for your service and brilliant style! So unique! I love Comino.london 🩵

I do not recommend comino london at all. Wrong size sent. More than 1 month of waiting. And very poor quality, don't be fooled!!

Absolutely Love Comino and their unique dresses and fabulous clothing ! My favorite for every and any occasion !! Their quality is excellent and it’s my go to for everything ! Highly recommend to anyone for every occasion ! Truly the best in every way possible X X

Awful I placed my order on 3/10 and by the end of December still no order was sent and I contacted my bank to set up a dispute. Every time I emailed they kept delaying my items then they just simply stopped replying to me. I had ordered from them previously and was happy with the item however after my experience this time I would avoid at all cost. Do not waste your time ordering from this company as looking at previous reviews also no one is receiving there items.

Whilst I have experienced a considerable delay on 2 pieces ordered last month (due to the Royal Mail strikes), the contact and attention and monitoring from the company has been excellent and we have a plan to resolve this issue. I have ordered over the last few years, and their dresses are unique and beautiful. I would not hesitate to recommend

I have bought from here twice before, both large orders. This time I ordered in August, and kept getting advised on delays or it's on its way and still nothing. Now given tracking number which doesn't come up.
I really like the clothes, but it's not worth wondering if I will receive the clothes in the same year or at all. I have had to dispute through PayPal before the windows expires. Very disappointing.

I used to love this company, and I am not sure what happened but had an awful experience this time. I ordered products in August, and they were still undelivered by December. Therefore, I launched an investigation with PayPal, and had my money refunded, although I am not sure if I got my delivery charge reimbursed. Be wary of ordering from this website.

Ordered in August. Partial order delivered which was returned in September. It's now December and haven't received a refund or the rest of the order.
Have emailed with no effect and eventually opened a Paypal dispute for at least partial refund for the returned item. (Edited 05/01/2023 PayPal dispute is now for a full refund as previous dispute had automatically closed)
This is absolutely THE worst company I have ever had the misfortune to have engaged with. It is a pity because the item I received, although didn't suit, was a beautiful dress but I could never recommend this company.

Had the best experience with Comino my dress is gorgeous and customer service was good as they mentioned its made to order i expected to wait. I would buy again!

Hice un primer pedido y todo bien. Con el segundo pedido después de 2 meses y tras insistir mucho me dicen que es que su taller está cerrado. Pido reembolso y nunca llega. Unos ladrones.

I placed two orders in August for a total of six items. Three items arrived and weren't suitable so were returned as per the Comino Couture returns policy. It's now December and I'm still awaiting a refund on these. The other three items have never been received and despite numerous e-mails to enquire about the outstanding refund for returned items and requesting a refund for the items which have not been received I'm getting nowhere and no response. I'm hundreds of pounds out of pocket - please do not shop here.