Comino London Reviews 

Do NOT buy from this company total waste of space take people’s money & do not give you the goods!! Blaming Royal Mail what a laughable excuse never received my refund either still waiting total scam!! Did not speak to anyone with no such thing it’s all lies lies lies with yous! The way yous speak to customers is absolutely unprofessional trying to call me come on? You only try to call people so no one has proof of you messaging absolute cheek it’s vile behaviour!! & yous only refunded since I wrote reviews & cottoned onto your scamming ass have a lovely day oh & thanks for MY money back what i deserved

I can’t say enough about the customer service!
I was dealing with Casey amazing great Help to me
Love this Label excellent quality I always get loads of compliments from my Dresses well done Comino Couture💚

Highly Recommend…..I just put in my second order with Comino Couture…..as I’m in a timeline to receive it for a special occasion, the lady on customer service has gone above & beyond to accommodate this for me. The quality & cut of the dresses, & the fabric used is super. I always get compliments when I wear them.

Clothes look so beautiful but never arrived. No response to any emails. Ordered in Dec 2022, took careful note of the expected delivery times and thought the items should definitely arrive by the end of Feb. I sent an email to request that the items would be with me for a special occasion at the end of Feb, but had no response and no delivery. Wish I had looked at reviews on here before ordering. I had high hopes of the dresses as they look absolutely stunning but what's the use if they never arrive!! I'm leaving this review in the hope that it might get a response, unlike my emails!! Will be chasing for a refund through PayPal. Gutted because I really wanted these dresses.

I have to say I am most impressed with the customer service I have just received from Comino Couture. I didn't realise I had to enter a code for free delivery so sent them a little email. I had a very quick response and they have very kindly honoured the delivery and refunded the delivery payment. I wanted to make sure I put this in a review as people are so quick to write the bad. Well done Comino ❤️

If I could give minus stars I would!

I bought a dress in July 2022 and have yet to receive it (March 2023)!. I have received some replies stating the dress is with Royal Mail but the tracking shows that it was returned to sender. Customer service confirmed my dress was returned to sender on the 14th December. They were going to "look into it" at that stage. I sent a further email on the 14th Feb 2023 and another today. Still no dress.

I would not recommend this website. A total SCAM!

PLEASE DONT BE A VICTIM OF THIS COMPANY!!
THEY DONT CARE IF YOU ARE POOR OR RICH THEY WILL JUST USE YOUR MONEY!!!

I have placed my order ORDER 49316
Amount: 276.15 euros
Order date: dec 16, 2022. It was supposed to be my birthday gift for myself, i know that i had to wait because they pre made items.. The first excuse was the items was returned to them by the courier which i believe is a complete lies,they told me they are just going to refund my money but until now they keep making excuses and not returning any money at all.. They have no mercy even if i begged them so many times to return my money because i needeed it during these times, but they wont!!!!!

14/03/2023
I have placed two orders with this company first one January 17th 2023 and the next 2 weeks after and it’s now nearly March 17th and I haven’t received any products or emails as to what is happening with my orders. Regardless of how nice the dresses are if they ever arrive I will not be shopping with this company again and won’t be recommending them either to anyone I’m shocked at how bad their customer service is…

Review update 21/03/2023
Thanks for your reply but I’ve waited this long I think I’ll hold out and keep the feed informed when my goods actually arrive…. Still not a single item has arrived yet fyi.

Review update 28th/03/2023
Still nothing has arrived and waiting on every single item.

29th/03/2023
My items from my order on February 10th arrived today lovely dresses good quality, but still waiting on my items placed on January 17th.

4th/04/2023
Not even an email update on my items ordered January 17th 2023

11th/04/2023
Finally got some email updates and I’ve Opted for the refund on my items purchased in January today as it has taken far too long and don’t need the items anymore.

First of all Beautiful clothing, many comments about my outfit. I wanted to order 4 items, but I noticed that the website said made to order and takes 4-5weeks but it also said if need earlier contact customer service.
Customer service was more than helpful.
I placed the order on the 27th Jan 2023 and needed the items by the the 15th Feb 2023 by the latest. Comino promised to get 1 of the items out by 1 week and the other 3 items by the 14th Feb.

3 items arrived by the 14th Feb. 1 item was missing so i got in contact with customer service who replied back the same day and promised to look in to the missing item which they did and got back to me the day after with an explaination and promised to ship the missing item straight away. I recieved the item within a week.

The clothing is so beautiful and different from everything that is on most website. The customer service i have recieved so far has been above and beyond, especially with the help for sizes and the fact they made sure my order arrived on time within 2 and a half weeks.

I have just placed another order and have no doubt i will be very happy with my second purchase.

THANK YOU VERY MUCH COMINO for your excellent customer service and unique clothing 😊

I had to dispute through pay pal to get my refund for an order placed on December 4th this must be the worst experience I've had with any online retail store . It's the attitude of staff so rude

Fantastic quality on both outfits and the best customer service I have ever received. Highly recommend.

I ordered two dresses in the January sale. Yes, they did take a couple weeks to arrive but that’s clearly stated on their website. When I messaged them for an update one of their lovely team called me immediately! When the dresses arrived I was so impressed wit the quality. Beautiful, weighed material that sits lovely on. Will deffo buy again!

I placed my 1st order Nov , 2022 waited and ordered again 2 more times. I never received my orders and I chatted with CS and received very rude chats back and text messages. If I could post them here I would. I have never received any refunds then got a text message stating that for me to NEVER shop with Comino again and I was removed from their database. This company is full of crap and just steal money with no products to show. PLEASE DO NOT SHOP WITH THIS COMPANY, YOU WILL BE ROBBED !!!
Here are my order numbers and dates:
11/20/2022 #49161 $98.00
12/25/2022 #49408 $130.00
01/05/2023 #49486 $130.00
Never received refunds and CS just lied about my package dates. I didn’t get my order from Nov.20, 2022. It take 4 months for a package and rudeness, lies and no refunds too.

I have already put a review on here stating I hadn’t had a refund for a dress which was sent back I was constantly fobbed off and then when I put a review on stating this the owner had the audacity to phone me and was very rude asking why I had put such a negative review on I have since gone through my bank and have got back through them DO NOT BUY FROM THIS COMPANY

Save your money!! Had to go back through bank and put in a dispute to get refund. Awful customer service. See previous review

Still waiting for my refund. These people are not afraid to use fake Royal Mail delivery dispatches as well. They are full of tricks. I wonder that I'll ever get this refund. It's been 2 months since they said I would get a refund within 5-7 business days.

Genuinely the worst service I've ever received. Still waiting for a refund from August. I probably will never get it - absolute scam.

Terrible service and extremely rude. I placed orders over £400 not delivery for 4 weeks. When emailed to ask for an update they emailed be bsck stating they cancelled my order. No refund either.

If I could give zero stars, I would
I placed an order in November.. I contact the company in December asking for the progress on my order, to be told it was on its way, come January I have not received my order, I asked for a refund which took over a month to get. I had to continuously chase for a refund and recieved passive aggressive replies from customer service.

Do yourself a favour, and DO NOT order from Camino Couture London

**update it is now 7th of March and still no sign of a refund or a reply from customer service, do yourself a favour and never buy from this company! I will be reporting them to the Consumer ombudsman.**

I am starting to question if this is even a legitimate company. I have never seen anything like this. I placed an order for 2 items in October 2022 and kept receiving excuses about delays to my order and was provided with reassurance that I would receive them next week continuously with very little explanation and rude replies when I questioned the delays. They initially ignored my first refund request and asked me if I wanted to wait longer or for the package to be resent. I requested a refund of 113€ and days later I didn't receive a response to my emails but a notification that my order was cancelled on 22nd Jan 2023. I am still waiting for my refund over 3 weeks later?!! I have been chasing for an update and now all my emails are being ignored. Avoid this company at all costs they are scammers, they drive up the prices and advertise fake discounts. An item that was once a small price is quadrupled in price for a promotion cycle to lure customers with fake discounts. This is illegal and companies like these need to be reported for breach of consumer rights act.