Comino London Reviews 

The entire shopping experience went smoothly. I particularly valued the precise product photos and the easy-to-follow sizing chart. The dress I got is well-made, distinctive, and flattering. Their attention to detail is evident.

Strongly advised! I contacted support after inadvertently ordering the incorrect size. They made the exchange process easy for me, and I received my new dress a few days later. Such a beautiful collection and fantastic service.

I don’t usually write reviews, but I felt compelled to share my experience with Comino Couture London to warn others. What should’ve been a straightforward purchase turned into a frustrating and time-consuming ordeal.

I placed my order mid March, expecting delivery within the 2–4 working days stated on their website. I even paid £6.50 for delivery. When nothing arrived within the stated timeframe, I contacted them, only to be told that the item was bespoke, which hadn’t been obvious in any way at the time of purchase.

Weeks passed with no updates or delivery. After multiple chases, I received an email saying my order had been delivered. I checked the Royal Mail tracking number, which didn’t exist. When I contacted Comino again, they admitted there had been an error and my order hadn’t actually shipped.

At this point, it had been weeks, and the event I had purchased the outfit for had come and gone. I emailed to cancel the order and request a refund, but received no response. Then, miraculously the same day I sent that email, I got a dispatch confirmation. No response to my refund request, just a notice that it had now been shipped.

When it finally arrived a full month later, the item didn’t appear custom-made at all. The sizing was completely off. I no longer had any use for the outfit, so I returned it, at my own expense (£10) because they insisted on tracked/signed for postage, which I couldn’t risk skipping given how unreliable they'd already been.

I emailed them proof of return and tracking, which showed the item had been signed for, but received no confirmation or response. After yet more chasing, I finally received my refund in mid-May, almost two months after placing the original order.

This entire experience was a complete shambles from start to finish. The communication was poor, timelines were misleading, and the customer service was nearly non-existent. Honestly, I’m surprised I even got my money back, I was ready to raise it with my bank.

I would never recommend buying from Comino Couture London. I wasted so much time and energy chasing an order that should’ve been simple. Hopefully, this helps someone else avoid the same mistake.

One of my favorite online fashion experiences to date. Excellent quality, prompt delivery, and first-rate customer service. I felt gorgeous and self-assured in my new attire. I will most certainly suggest it to friends.

I don't usually write reviews, but for Comino Couture, I had to. Modern, feminine, and attractive, their dresses are true gems. I received countless compliments when I wore mine to a wedding. It feels like a luxury treat to shop here!

I am completely amazed by my dress's design and quality! It looked even better in person than it did online, and the fit was flawless. The packaging felt so opulent, and the shipping was prompt. Wearing it made me feel like royalty, and I will definitely be back for more!

I recently bought a dress from Comino and I’m thrilled! The fabric feels luxurious, and the fit flatters my figure perfectly without being tight. It’s versatile and stylish, making it a great addition to my wardrobe. I highly recommend Comino for anyone looking for comfortable, fashionable dresses!

Please can you refund my money I've been waiting over a year for a refund of over £500. I used to trust this company implicitly, I've been a customer since the beginning I feel so let down.

Over 3 months it took to ship
Okay it’s good that I got a partly refund but it was only 25% better that nothing on my order but it too 3 months for it for finally get ship! Unbelievable when I ordered in the end of December and still haven’t got my order in the end of march! When delivery should be 2-4 days delivery. Bad service from Comino Couture. Wouldn’t buy from here ever again! Shocking customer service. It doesn’t take months to get my items delivered. I try to email them and hardly get a response.

Okay it’s good that I got a partly refund but it was only 25% better that nothing on my order but it too 3 months for it for finally get ship! Unbelievable when I ordered in the end of December and still haven’t got my order in the end of march! When delivery should be 2-4 days delivery. Bad service from Comino Couture. Wouldn’t buy from here ever again! Shocking customer service

Horrible unfounded reviews
Positive experience
Beautiful well made items
Works to timescale
Wouldn’t hesitate to order again
Well done customer service

I had tge best customer service today, I made a mistake while ordering a dress, I had forgot to add the discount code. I was in a panic, and thought I would email the company. My response from them was so quick, they sorted out everything, even changing the colour of the dress, and giving me my refund. I will definitely shop with them again in the future. The dress was lovely. Well worth the hassle.

I only received a partial refund for my order. I was promised a bespoke fitting for one dress, but it arrived over two weeks late (despite a 3-5 business day promise) and was not bespoke—it was a standard dress, not my size, for which I paid an extra £30. I quickly returned the dress, and while customer service initially responded promptly, the process soon turned frustrating. 2 out of 3 dresses were returned, but I had to repeatedly chase for a refund. One dress was refunded after two months of effort, but the bespoke dress refund never came. I ultimately had to raise a dispute and chargeback through my bank to get my money back.

If you order from this company, beware of three things:
1. Sizing may be inaccurate.
2. Returns can involve a lengthy and exhausting process.
3. Keep all correspondence, tracking receipts, and chats—they’re essential for disputes.

It’s such a shame I have to part ways with this company. Like many others, I’ve shopped with them in the past and had no problems, but this experience really took its toll. The trust has evaporated.

Beautiful knitted dress exactly as per Instagram photos. Lovely fabric. Thank you

I ordered a dress and was promised it would be delivered by a certain date although it didn’t when it came it was about 2 sizes smaller than what it should have been . Returned the dress then waited over 2 months for another to be given a false tracking number and told another was sent in which the dress never arrived . Have been waiting for a refund for over a month now although I think they have blocked me .
I will be seeking legal advice .

Ordered a dress weeks ago and they keep delaying shipping, and saying it's handmade and that's why it keeps delaying. Judging from the reviews my concern is they are ordering the dress from Ali Express and thats why the wait. I will dispute with my credit card.

This company claims that their dresses are made to order and hence they might take weeks to arrive. In fact, they are ordered from China (even have ‘made in China’ label, also the “brand” label doesn’t have their brand but some Chinese name on it, they only attach their paper brand tag). I still have the dress - brand new and unworn, and can provide photos of the labels.
Doing a reverse search I found my exact dress on AliExprees and Amazon US shipped from China.
Really disappointing as the dresses are not cheap.

This company is a drop shipping scam. The website claims 7-14 days for made to order items. No, the items are from Shein or Aliexpress. The only reason they say 7-14 days is because they take your money, charge you around 10x more than they are paying for the items, then order it from their website and send it to your address. Reverse image search any item and you will see for yourself (don't use tineye this didn't work when I tried but labnol reverse image search did!) Please do not buy from this company. Massive scammers!! Check the items for yourself. Crop them so its just the item of clothing and you will see. You'll also save yourself a shed load of money purchasing it directly from the website they are buying it from. Honestly it wouldn't bother me half as much if they hadn't claimed the items are made to order😂 you think you're getting a quality piece and are then sent cheap nasty materials.

Purchased a set costing £80. Bought a while ago but hadn’t worn. Just gotten it out and the labels inside are from SHEIN!!

Absolutely diabolical company.

Do not use!

Do a Google image search and you'll see that these are ordered from Ali Express!! Hence the eait. Not because they're handmade, but because they're awaiting delivery from China and adding their own labels. Complete scammers!!