Comino London Reviews 

Hey all, my second review for these guys as I placed a second order last week ❤️ just received today (it was an item in stock) these Comino dress are unbelievable, I brought one of their skater dresses, the beading on the front was simply unreal, fit and quality 👌AND I only spent £60!!! Bargain

Ordered dresses in April 2022 after months of back and forth of choosing different items they finally said in January 23 that they’d refund me as everything was magically out of stock after I’d picked it.

Sent me £20 of the refund instead of the full thing as a ‘mistake’ and then fobbed me off with promises of complimentary dresses after all the months of hassle I had. A full year later and funnily enough they never sent me anything.

Nice dresses but not worth it. At all.

i have ordered from this site many times, and the first 2 times i have ordered from here i have actually received it and the dresses were really beautiful but after the next 3 orders from here never arrived or it was taking far too long, I'm only being neutral with the rating is only because when i ask for a refund i do receive the full amount that i paid for back

Just received my gorgeous dress from Comino couture, have ordered on line from them previously but did it through DM on instagram this time. Was advised on what size to buy and kept updated on the status of my order, my messages were replied to very quickly and the service felt personal. My dress is beautiful and fabulous quality as always and was delivered quickly during the busy Christmas period. Will definitely order again and already have my eye on my next purchase.

Excellent communication and customer service. My dress is so unique and well made and I’m looking forward to ordering more overtime. Thank you!

I’ve brought clothing from here for over 5 years now & have been absolutely thrilled with everything I’ve ever received. I would highly recommend comino couture to anyone & have done to friends & family! Love it ❤️

Cant fault them as a company always extremely helpful and friendly. Items are always beautiful and exactly as described. Items arrive on time and are packaged lovely. I’ve shopped with this company for years and would highly recommend them. Can’t wait to wear my new items.

Can’t thank them enough, bent over backward for me, my delivery came so fast, not to mention on my behalf the dress was a tad bit too big and were more than happy enough to refund me my money but loved the dress that much I kept it and getting it altered, lovely service and lovely women to talk too definitely recommend and will be ordering again 🥰

I had a great experience with this company which is why I have given a 5⭐ review. I dealt with a lovely member of staff called Sonia via Instagram chat. From start to finish she went out of her way to be helpful coming back immediately each time with the answer to my question. She was very informative re sizes etc which in turn made me confident to buy. I was kept up to date throughout the whole process and my dress arrived when she said it would. It was beautiful and looked exactly like it did in the online picture.
It was nicely packaged in tissue paper and the original bag that you would got had you bought it in the shop, was also inside the outer box. I feel sad for this company with some of the awful reviews they have got they don't deserve them and I would like to encourage anyone thinking of buying not to be put off by them. I most definitely would buy again.

I love the clothes from this company. They’re very helpful too x

If only there was an option to give a zero star review. I Ordered a dress which had to be returned for next size up. This was sent back and 4 weeks later I had still not received the return after much contacting of ‘customer service team’. After waiting this long I then requested a refund which then took 3 separate emails and 4 weeks to be received back in my accounts. To add to this the customer service team took zero accountability for the fact I had over £100 of my money sitting in their account without my order for 8 weeks. Not to mention the reason they suggested it took so long for the item to come was because they were ‘made to order’ I found the exact item on ALIEXPRESS for £39 as opposed to the £125 they are charging on their website. Charging 3x the price you would expect a much higher level of customer service. If you value your money and don’t like being made feel like a total pest for something that you have paid hard earned money for avoid this company at all costs.

This company if you can call it that, needs to be closed down, I ordered a dress on the 10th of August, it didn’t arrive, after numerous ignored emails they finally replied saying my dress didn’t pass quality control and they would remake it and it would arrive at the end of September, then when it didn’t arrive and more emails that they ignored, I got a text message apparently from a manager, whom I can only describe as extremely rude, like it was my fault I was wanting to know where my dress was! They said it will be there net week, it wasn’t, then they said it again it wasn’t! They then deleted and blocked me after saying they are cancelling my order, which I didn’t request!…I’ve still got no dress and no refund… do not deal with this scam company under any circumstances, 11 weeks and then to be treated like this…. They don’t deserve any custom… diabolical con artists …

STAY AWAY FROM THIS COMPANY! THEIR SERVICE IS ABSOLUTELY DIABOLICAL! I ordered my item on 3rd October and was told it would take between 2 and 4 weeks to arrive. After 2 weeks I asked if my order was dispatched, a lady called Sarah advised dispatch end of October. It is now the 1st of November and I still haven't received my order. Their email address doesn't work, their website is down, and when I message on Instagram.i am met with a very rude lady who decided to tell me my order will be dispatched next week... this would be 5 weeks of waiting! When I told her a lady called Sarah has been corresponding with me, she told me there was no sarah. So when i sent her a screenshot of my emails to sarah she replies with - oh sarah left (thats funny because sarah keable is actually the director of the business so... another lie!) But then again ... back to email... Hang on, I thought there was no sarah.... then I challenged her on the dispatch time and the length it has taken to respond to my messages. She then had the audacity to not even apologise for the wait but to then cancel my order and give me a refund AGAINST MY WISHES! I told her I will be reporting her to trading standards to which she said - because you're threatening us with trading standards I will not be sending you your order!

So YOUR COMPANY AND STAFF lie to me on several occasions... I say I'm going to go to trading standards because the way you operate isn't in line with consumer guidance and you have the gaul to turn round and tell ME that you're cancelling my order because YOU can't comply with trading standards rules?!? JUST RUDE!!!! #tradingstandardsuk #tradingstandards #watchdog #crimestoppers #ScamAlert #ScamAware #dontshophere

Waited months with every excuse under the sun. Finally one dress arrived which was awful so sent it back and had to pay postage costs, so all the time they had my money for months and I ended up paying for the privilege. AVOID UNLESS YOU ARE A CELEBRITY, mind you they should know how shabbily ‘normal’ people are treated.

I recently came across the brand when I liked one dress on Instagram which was posted under palm beach wears and when I hunted the brand got to know that dress is from this brand and was sourced by a stylist to a US person.
I contacted on instagram and communication was very easy and quick. For every queries, quick response. I placed an order through insta and transferred directly and received my order within 2 weeks. Loved the items and service.

Only that I have to give a star it would be a big fat zero from me. Disgusting way to do business, I ordered weeks ago and they took my money and zero communication just wished I had read up on the horrendous reviews given by other customers like myself who ordered goods but never received them. Waited weeks on end as one of these dresses was for a special occasion I was forced to buy elsewhere.

Have requested a full refund which they have replied to say they will but I’m not holding out any hope that I will ever see a penny.

Best advice stay clear of Comino
Couture …I will never shop with them again.

I absolutely love my Xmas jumper and dress. I’ve been buying outfits from this website for years now and I’m always delighted with the quality and style of the clothes. ❤️

Lovely, unique, handmade clothing. I always get compliments when I wear the garments I have purchased from them.

Had a little bit of stress as needed my dress for a wedding and I order quite last min, but they reassured me it would arrive and it did . Kept me updated every day until delivery and the dress was perfect fit great quality and well worth the money . Had lots of compliments when wearing the dress Will definitely be purchasing more in the future. Would highly recommend just leave a bit more time for delivery as all dressed made to order . Thanks guys great service quality product .

I paid £220 for a dress in April 2022. When it did not arrive, I sent numerous emails to Comino Couture to request a refund. Finally, in May 2023 (i.e. a full 13 months later), a dress arrived - but it was at least 3 sizes bigger than what I had ordered (I am unsure exactly what size the dress that arrived was, as the label showing the size had been cut off).
I have since returned the dress but haven't received a refund. I'll never order from these guys again - I feel so scammed.