Comino London Reviews 

I ordered a floral dress and despite it being a little wait as it was made to measure the CC team kept me up to date and were quickly responsive to my emails, it arrived as described in the advert and was great value for money - thank you

Very quick to respond and send you an invoice for payment. However you never see the goods…I hate to say it but I got scammed! I ordered in July and I’ve not seen a dress or refund 3 months late. Even though i have been communicating with them! This company needs to be shut down…ASAP

This is the worst store to purchase from. My order went missing twice!! I never received anything!! I ordered in December 2022 and to this day (11.09.23) I have not received any of my purchases.

I made a large order that cost $256.50 AUD and Comino said they will offer a refund but they never did.

I have emailed them multiple times, nearly everyday since December to track the items and they have very poor communication.

The email thread is ridiculously long (nearly 200 emails).
It seems that Comino were dragging out the response time of replying to my emails and made sure that the 6 month mark passed from purchase date so that PayPal can no longer help with assisting me with a refund also. (PayPal can only assist with a case if complaint is placed within a 6 month mark from purchase date)

I still don’t understand how such a purchase can be sent and lost twice!!

Comino!! If you read this review I would like a full refund of the items I paid for and that you never sent!!

Very dodgy. Made me pay on WhatsApp then I sent back an item I haven’t received my refund to this day. I’ve sent numerous emails. Now I’ve told them I will take legal action against them. DO NOT ORDER WITH THEM

I hope they reply now to my email that I’ve sent a few days ago.

I ordered three dresses in June for August class reunion and none arrived and I never heard from them. I had been charged for all 3. I looked them up and did quite a long search to find a phone number or someway to reach them. The only way I could find was an email. They responded and said Fed Ex lost it. Why was I not notified? They are supposedly refunding. The first time I ordered there was no issue what so ever. I would give them another chance clothes are beautiful.

Just sending a update.... I still haven't received my refund despite being emailed to state it was 'pending' many weeks ago. Again a few hundred pounds stolen without delieving any item.... As you can see from their reply below they also claim that royal mail 'lost' my order. An absolute joke at this stage, placed my order in February 2023 and despite numerous emails they have continued to ignore me and stolen my money. This is not going away, I am currently seeking legal advice on the matter. An absolute scam of a company.... DO NOT ORDER FROM THEM.

DO NOT BUY FROM COMINO COUTURE. They are just a fraud and did not send out the majority of items I ordered and pay for. When I asked for a refund of my money for the merchandise not received they just ghosted my emails and STOLE my money. Placed an order last year and I’m still chasing them with no success to get several hundred pounds returned to me.

Do not order from this company. They do not send goods out, they don’t refund despite giving written confirmation via email that they will do so within 7-10 working days and then they ignore all correspondence when you try to resolve the issue, I paid for clothes in April and I’ve still not had a refund despite taking advice from bank and citizens advice.

Worst company ever …… SCAMMERS SCAMMERS SCAMMERS.

DO NOT BUY FROM THIS COMPANY!!! They are a total scam. I’ve been force to resort to legal action and reporting them for fraud to the police!! Refusing to reply or action my refund months after receiving the items back in perfect condition, literally didn’t even try it on due to the sizes being so wrong. Not to even mention the quality being worse then shein. Avoid these scam artists at all cost.

I am totally disgusted with this company, avoid like the plague. I ordered dresses totalling £134.75.Ordered 2nd June. Excuse after excuse with delivery promises to then be told my parcel got lost in the post!!!! happens a lot on the reviews it appears. I was eventually offered a refund but obviously this has not happened as of yet. Shut this company down. If you read your review refund me please.
Received an immediate reply via email claiming to have sent me an email and refunded me. It’s now 30 days and there’s no sign of any money. They also had the cheek to send a pic of the refund, except guys you forgot to tippex out the pending bit…. Which means you haven’t sent it!
Writing to omnibus men tomorrow to complain about this awful company.
No need to do this now as after doing my review the funds have been received. On one note I did try a friends dress from comino and it was lovely hence placing an order. I don’t understand their logic tbh but a conclusion had which I’m grateful for

Do not order from this company! I ordered something in May and still no sign. They made excuse after excuse, saying it’s delayed and will be delivered. It then got sent to the wrong address even though I put the right address on the confirmation. They then said they would give me a refund. This was 3 weeks ago!! I have emailed them to chase and no response!!

I’d give 0 if I could this company is nothing g but scammers, I order dresses in august of 2022 and that fill order was never fufilled, I was given credit and bought some more dresses 2 months ago and they never arrived after emailing to say I’d report them they immediately refunded me with no explanation. AVOID THESE SCAMMERS !!!

I am writing another review as I cannot reply to the response from Comino Couture below. Eight (8) months waiting for delivery, excuse after excuse (when they actually bother to reply). They have outlined below that Royal Mail have lost my delivery and they have issued me with a full refund, however a week has now passed.... NO REFUND!! and a considerable amount of money for two outfits!!!!

I can’t believe any of these poor reviews. I ordered for the first time and have had nothing but great customer service since. My order arrived in a very timely manner. My dress is so cute and looks exactly as pictured. I will definitely be shopping with them again! Don’t be fooled by any of those bad reviews!

I have ordered a dress 2 months ago. Apparently was on sale 50%. I have got the dress 3 weeks later, with no label, no dispatch note. The dress I have ordered was avertised as size UK 14-16, but on the label the dress was 2XL witch fits more like a UK 10. I am UK 12 în all my dresses. I have contacted them and asked if they can Excange for size up, if not, I wanted a Refund. They have advised me that all their dresses are made to order and they can deffinetly offer size up in Excange, promissing me that they will deliver the dress în 2 weeks time. After contacting them several times, they have sent the same size dress with the 2XL label, a month and half later. They are obviously ordering this cheap dresses în China, the fabric is cheap polyester not cotton broderie as described on their website. A complete Rip Off!! The sizing on the website doesn't correspond with the size on the label of the dress, so obviously this is not a made to order dress in the UK. They kept my money stuck for 2 months and if they won't refund me straight away I am taking them to the Small Claim court and I advise you guys to do so, because this company is a Scam.

DO NOT TRUST THIS COMPANY!

I placed two orders back in March for dresses for a wedding. The website advised they would take up to 45 days to arrive. I emailed them in June to ask when to expect them and was told they'd never received my orders. They offered to cancel and refund the most expensive order and still send the dresses but I explained they wouldn't arrive in time so I needed a refund for both. They eventually refunded the cheaper order in July but have since refused to respond to numerous emails I have sent about the other refund. I have now had to make a claim with my credit card company so that I don't lose out on £160. Avoid at all costs. The customer service is non-existent and the only way to contact them is via email which they never respond to!

SHAMEFUL RIPP OFF
I don’t even want to give you
1 star. What a horrendous, utterly shameful company . Imagine how many thousands of customers who are and have been completely ripped off!!!! Shame on Sarah Keable (director) for scamming people and letting them down !! Then the replies . Wow horrendous company !! AVOID LIKE THE ‏Gang😈😈😈😈🤮

I don’t even want to give you
1 star. What a horrendous, utterly shameful company . Imagine how many thousands of customers who are and have been completely ripped off!!!! Shame on Sarah Keable (director) for scamming people and letting them down !! Then the replies . Wow horrendous company !! AVOID LIKE THE PLAGUE.

Replying to their baloney statement . This company is as twisted as the cheap fabric they portray as couture ! BOYCOTT THEM !!! Do yourself a favour and be a good company. It’s not rocket science . Fulfil to your customers and perhaps it’ll be positive reviews
. It’s a year of patronising hostile emails !!! Absolute joke !! BE AWARE

Super service. Fast efficient and plenty of updates. Dress looks far more expensive than what I paid for. Will definitely use again. Thank you so much