Comino London Reviews 

The dress quality is amazing. Will definitely be ordering from you again got so many compliments on my dress. Thank you

Very bad experience! Comino couture, DONT ACCEPT ORDERS IF YOU CANNOT FULFILL THEM and don't do boosting and marketing internationally if you cannot manage a simple order,, worst customer service. I wish i have read the ratings before i ordered,,You have to have much free time to chase them and follow up with them and u never recieve your order or refund!! As I have sent several emails that I haven't received a refund and they never reply

By far the most unique dresses & outfits! I love the unique style & prints. Thank you xxx

ATTENTION ALL CUSTOMERS. DO NOT ORDER FROM THIS COMPANY. THIS IS THE FIRST TIME, I AM SEEING THE MOST HORRIBLE ENCOUNTER CUSTOMER SERVICE. THEY PROVED ME HOW MUCH THE OTHER REVIEWS WERE CORRECT. I QUESTION ALL THE NEGATIVE COMMENTS AND BEFORE I KNOW THEY CANCEL MY ORDER. TO BE HONEST, I AM HAPPY I AM NOT DEALING WITH THIS COMPANY. IT GOT PROVEN HOW MUCH OTHER COMMENTS AND FEEDBACK WERE TRUE. THEY DO NOT EVEN DESERVE ONE STAR.

This isn’t the first time that I’ve ordered from Comino Coutre, all previous orders have been delivered promptly and the products have been of excellent quality.

I can see that Comino Coutre has replied but I’m unable to comment so I’ll update here. There was never a question of the refund for the dress that is currently with Royal Mail as I’m well aware that it hasn’t been received. My review is around the attitude of customer services while chasing up my refund for the dress that wasn’t dispatched.

This time, however, I’ve been met with arrogant and disappointing responses from the customer service team while chasing up a refund.

I ordered 2 dresses on 16 May 2023, they were supposed to be delivered within 2-4 days. One of the dresses were delivered 26 May. I asked on 28 May to cancel the second dress via email, they advised that the dress had been sent to dispatch and that I’d have to return the dress when received.

No dress received.

Contacted again on June 1 via chat, where the advisor said she could cancel the second dress and process a refund.

Still no refund or no dress.

Contacted again on 13 June via chat to ask about the status of this order. The advisor was rather conceited stating refunds take 14 working days to process as per website, but accounts were processing the refund the next day for me.

Still no refund of dress.

Contacted via chat 21/6, no response initially until I informed them that I felt all avenues were extorted and the only way for me to receive my refund was by contacting trading standards. Abrasive comments received about ruining their company. Also received an email confirming refund.

These people are lying about tracking, they send 1 item and say the rest have been delivered. AVOID AT ALL COSTS, they will fob you off for months until you are too late to claim it back on your card. Clearly buying all their products on Aliexpress and re labelling at silly prices. Don’t be fooled, you can kiss goodbye to your money… trading standards have been informed!!!

Order 49930 - Order placed March 11th.

Emailed April 7th for an update to be told that they make the dresses to order and mine should be shipped the following week.

Emailed April 12th to get an update and was told the fabric is held up at customs and there will be another 2 week delay.

Emailed May 2nd, May 10th and May 23rd to get updated - Radio Silence.

Emailed June 9th - Radio silence.

Very bad service and ethics from a company. I’m not surprised by reading the other reviews how bad people are being treated and money just taken from them. Don’t waste your hard earned money on this company.

Sent back my order by Royal Mail tracking and have proof this parcel was received by the company and still no refund, this order was done back in April!
Have sent a total of 3 emails to them asking where my refund is and had no reply at all, funny that they replied to me straight away when I originally asked to return the items and sent me their address.
After reading previous reviews I wish I had never ordered off them,
I will be taking further action if no refund is given.

ORDER NUMBER 49953 you eventually replied to my numerous emails on the 19th June to say my refund has been done and to wait up to 10 working days and still nothing!

05/07/2023 Finally received my refund

This company is terrible I have had to write a letter from my lawyer because I am still waiting for a refund from November for a dress that I never received.

The dresses are beautiful and I was so excited to order for royal ascot. After chasing for confirmation I did recieve my order however I do not think the outfits are true to size. I am currently a size M which I ordered and does not fit at all. These dresses are not made for a real womens body....

Absolutely shocking still no dresses or refund. Had to go to the citizens advice as I got proof my dresses were still In transit by the dates they are trying to say they were delivered are completely different, and promised they were on the way by Sarah keabel the owner. Guys just report to fraud and your bank as you can't even get proof off them they just ignore. Getting a petition done to get them shut down

Very well priced! For very good quality! I loved the dress got so many compliments. And came on time as promised! And now just made my 2nd purchase!

Absolutely terrible customer experience.
I purchased x2 dresses on 25th May, expected to be delivered 2-4 days after...
Today (5th May) the item shows delivered by using RM tracking... TO AN ADDRESS IN SCOTLAND?! (Ref I live in Kent and of course double checked I input my correct address which was right)

So after chasing the customer service team for a week prior today, I was promised the delivery by today. It looks like I never will receive the dresses I ordered, which is a HUGE inconvenience because I ordered in good timing to be able to wear one of the outfits for a wedding (in a days time!!).

They will not refund me because 'They will get the parcel back' - Fingers are crossed but I have never heard anything of the likes of this before.

DO NOT WASTE YOUR TIME OR YOUR MONEY.

People please do not order from them anything!!!!
ITS A SCAM
I try to report this company on all websites

Waited 5 months for an outfit to be let down and told to choose something else off the website, waited over a week for refund to be not be refunded full amount, then waited nearly another week to be sent the rest of the money. Outfit I did receive was lovely but due to the bad customer service and lack of contact I would not shop with them again.

First part of review:
DO NOT ORDER FROM THIS FRAUDULENT COMPANY. This company is a scam. As many of the other customers stated, I ordered 6 items on March 17th of 2023. It is now the end of May and I have not received the items. I contacted them on multiple occasions via email and instagram. I was told the items are "made to order" and would take longer to receive. They sent me a shipping confirmation email, but 3 weeks later nothing has arrived. My last 2 emails inquiring about delivery details got no reply.

From Comino Couture: "Sorry to see your review especially as you have ordered from us before!. So we are not fraudulent at all. Shame you didn’t use this platform to write a positive on the pieces you have ordered from us that you seemed happy with.

We have looked at the customer service emails and none have been received from you

Your order was indeed collected by Royal Mail we ask you email customer service at ********* so someone can investigate this for you

Many thanks
The COMINO team" ...

My Response:
It is such a complete joke that they can respond to a bad review within hours but cannot respond at all to questions about when items ordered month previously might be delivered. I have been kind in all my correspondence with them and was ignored. I emailed the company e-address they suggested I reach out to in their response to my review... 2 weeks ago, no response. THEY WILL TAKE YOUR MONEY AND MAIL YOU NOTHING. Read the reviews, they are terrible and all over the internet. They have 1 star on Google for this exact reason. I have posted photos in my google review to corroborate what I have experienced from them.
It is my belief they complete your first order to make you revisit ordering from them and then accept payment without ever delivering items. I liked the dress I received in my first order, so I ordered from them again, that is how I show customer loyalty. I NEVER write reviews. However, this experience is such complete garbage that I felt compelled to tell others not to order.

DO NOT ORDER!!!!!!! Stunning dresses when you recieve one after months. Ordered loads so did my friend and they say they been delivered when they pretend they have. We have ring door bell and checked neighbours cameras but they have decided out of all my 12 orders to refund one... disgusting customer service. What company treats customers so bad, one more thing to add they delete your account when you complain. GOING TO UPLOAD THE MESSAGES SHOWING JUST HOW SHOCKING THEY ARE AND FOBBING CUSTOMERS OFF. REPORTED TO FRAUD AND ATLEAST THE BANKS REFUNDING. AVOID AVOID AVOID!!

They Have over 43 % negative reviews and have several complaints filed with BBB, Scampuluse and Google review. Plz be aware they will take your money and will not send any products. I made an order January 17 it was supposed to be delivered no later than March 15. But I gave them some extra time, then inquired about it inquired about it May 2 they became upset and stated they will refund my money. It’s now May 15 and I have not received a refund. Please don’t purchase from them.

Please read The other reviews before purchasing from them. even in some of their replies, they stated they have not done the right thing. A couple of reviews down. She stated that they took the girls money and we’re processing her refund. This is months later.

As promised came in time- stunning dress and amazing quality with the perfect fit!

The best customer services and the best dresses! Delivery dates are made very clear when ordering and any questions are always answered within the hour via instagram! When out I receive so many compliments on how beautiful my dress is. I hate looking like everyone else and these dresses are so out there and different and made with real quality. If I ever have a special event this is my go to shop!