I am paying for Commerce Sync because I know of no other replacement for the free Bold Commerce product. Both have the flaw of not syncing the customer's name to QBO, just "Square customer", whic... Toon meer
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Lees wat reviewers zeggen
many of your staff is either inadequately trained or incapable. The don't seem to be able to answer the simplest question or resolve problems. I think you have broken up so many duties and assigned... Toon meer
Commercesync takes care of syncing all our Square sales to QBO, which saves so many bookkeeping hours. Set up was easy and any time I needed support, my issues were dealt with very quickly. Highly rec... Toon meer
The product works very well. Everything is happening in the background with very little almost no issues.
Bedrijfsgegevens
Info over Commerce Sync
Geschreven door het bedrijf
Commerce Sync automates bookkeeping, giving you time to do what you love.
With automated nightly sales transfers, from a point of sale to your accounting solution of choice, we aim to make tedious task of bookkeeping a thing of the past.
Point of sale partners we currently can work with are: Authorize.Net, Clover, GoDaddy, Lightspeed, Square, and Stripe.
Accounting partners we currently can work with are: All versions of Quickbooks Online and QuickBooks Desktop, and Xero.
Some of our key features include transferring your sales by categories you have set within your PoS, or by customer if your business needs customer details.
Do you have multiple locations or a mix of online and in-person stores? We say the more the merrier! We can link and sync all of your different stores into one accounting solution - or multiple if you like to keep your books separate!
Reach out to see how Commerce Sync can help your business streamline bookkeeping today!
Contactgegevens
Denver, Verenigde Staten
- contact@commercesync.com
- www.commercesync.com
The product works very well
The product works very well. Everything is happening in the background with very little almost no issues.
23 april 2024
Saves time….
Commercesync takes care of syncing all our Square sales to QBO, which saves so many bookkeeping hours. Set up was easy and any time I needed support, my issues were dealt with very quickly. Highly recommend.
8 april 2024
Limited syncing omits customer name
I am paying for Commerce Sync because I know of no other replacement for the free Bold Commerce product. Both have the flaw of not syncing the customer's name to QBO, just "Square customer", which obliges us to search by means of date and amount, in order to match invoices and payments.
I don't want to publish this complaint, merely bring it to CS's attention, as I have not succeded in doing by other means. Fuji Voll
PS to the Commerce Sync Team :
I have previously tried to populate the customer data on Square, but found it to be prohibitively time consuming, and did not solve the problem. What is the rationale that requires the customer's name, which is certainly known to Square, to be kept from the merchant?
7 april 2024
Antwoord van Commerce Sync
Hi Fuji,
If you have customer information, such as the name, in your Square point of sale or payment solution Commerce Sync can transfer this information into QuickBooks.
The details transferred do not come from the credit card information, but from the Customer/Contact database in your point of sale or payment solution.
Please reach out to our Customer Experience Team at support@commercesync.com for more details and assistance!
Thank you,
The Commerce Sync Team
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Since you edited your review, you have still not contacted our support for assistance. There may be a more simple way to gather the information you're looking for, but as I am not a part of our support team I am not equipped to help you here through TrustPilot. Please contact support@commercesync.com for assistance.
Thank you
Very friendly and knowledgeable.
4 april 2024
Hung up sales were released
Shailee was able to see our sales were "hung up" and release those funds to us.
22 februari 2024
Appreciate the easier downloads
Appreciate the easier downloads. Categories would be an additional plus.
27 maart 2024
My deposits are being pulled into QB…
My deposits are being pulled into QB two times. Making my gross income double.
1 augustus 2023
It just works!
It just works! Seamlessly. On the rare occasion there was a disconnect with the credit card company, Commerce Sync was able to locate the issue and resolve it very quickly.
31 januari 2024
Time saver
I don't know what I'd do with out Commerce Sync! No, I do. I'd spend hours trying to get sales inputted into QuickBooks. Thanks for what you do!
20 maart 2024
Lack of Knowledge
many of your staff is either inadequately trained or incapable. The don't seem to be able to answer the simplest question or resolve problems. I think you have broken up so many duties and assigned parts to different areas than no one person can solve a problem. a problem I has should have been resolved with one call over a few minutes but it took 4 phone calls over almost a month to resolve the issue. And during that month I spoke with 4 different people who could not help at all.
19 maart 2024
Great integration with Quickbooks & Square
Having all transactions accurately integrate into Quickbooks from Square is great.
20 maart 2024
Constantly misses transaction to…
Constantly misses transaction to import. Expensive for what it does. Much easier downloading QBO file.
20 maart 2024
AVOID - FRAUDULENT APP
AVOID - THIS IS A SCAM.
The app offers no real benefit to a real business, it doesn’t track purchases on the apps it specialises in which makes it irrelevant. If you try to cancel it you cant, and you find out months later they have charged you a full subscription even though you have never used it and disconnected it. In trying to get those charges back they explained that they can’t refund anything over 10 days… which is an illegal practice in itself.
Clover & Commerce Sync are running a fraudulent activity, it’s a clever way of charging money to companies who wont notice it for some time, or at all.
14 februari 2024
Review zonder uitnodiging
Antwoord van Commerce Sync
Hi there,
We regret to learn about your negative experience with Commerce Sync. We want to assure you that our commitment lies in providing genuine support to our customers and fellow small business owners.
It's important to clarify that Commerce Sync is a legitimate application designed to automatically sync sales data from your Clover device to QuickBooks or Xero. Confusion often arises from the option to "quick install" Commerce Sync through Clover devices.
Once initiated, going into the Commerce Sync app completion of the installation process, by granting access to your QuickBooks or Xero account, is necessary. Unfortunately, without this final step, we're unable to access your information for syncing purposes.
Regarding refunds and cancellations, it's essential to note that Clover manages subscriptions and billing for applications in their marketplace. Regrettably, after the initial 10-day period, we lack the authority to issue refunds, as we don't oversee billing beyond that timeframe.
For assistance with refunds, we recommend reaching out to Clover directly. We apologize for any inconvenience this situation has caused and empathize with your frustration. However, we kindly request refraining from attributing issues beyond our control to our business.
Thank you for your understanding.
The Commerce Sync Team
It requires me to go back and fill in…
It requires me to go back and fill in the donor info because it doesn't import the name, just the email, or nothing at all and it just says "Stripe donor". Also if it was restricted for anything, it doesn't show up and i Have to go through all the receipts in my emails. It should import all the donor info into QB.
13 oktober 2023
Antwoord van Commerce Sync
We understand your concern regarding the ability to pull sales data over with the donor name. Currently, our system pulls the email address associated with the sale, as it serves as a unique identifier. This ensures accurate identification and retrieval of individual sales, unlike names which can be duplicated.
Please know that we value your feedback, and suggestions like yours are crucial for our improvement. While we don't have the capability to sync over multiple pieces of information at this time, rest assured that your suggestion is noted. Should we expand our features in the future to accommodate such functionality, we'll be sure to inform you promptly.
Thank you for your understanding and continued support.
The Commerce Sync Team
Erroneous integration
Erroneous integration. The integration is obscure and I end up with orphan transactions/imports in Quickbooks. If I have to go through all transactions manually I might as well not have any automation.
15 september 2023
Antwoord van Commerce Sync
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused by the orphan transactions you're seeing in QuickBooks. Your feedback is invaluable in helping us improve our service, and we want to assure you that we take your concerns very seriously.
Looking at your account history, we don't see you reaching out regarding the problems you've come across. To address this issue promptly, it would be appreciated if you could provide details about the specific problems you've encountered to Support@CommerceSync.com. This will enable our technical team to investigate the matter thoroughly, and hopefully implement necessary improvements to ensure a smoother experience for both you and others!
Thank you for your continued support as a Commerce Sync customer.
The Commerce Sync Team
email is not customer service
Customer service via email is not acceptable anymore. Problems with a software that is depended on so heavily needs quick and accurate solutions, not days or weeks of words through email. We do over 100 transactions per day and each transaction was made into an invoice. No successful solution was given over a 5 day period of emails which puts me further and further behind and after all the inaccurate categorizing, I am now 3 months behind. All this could have been prevented with phone conversation in 10 minutes.
1 oktober 2023
Antwoord van Commerce Sync
Thank you for sharing your feedback with us.
We understand that certain issues may require the more immediate attention of a phone call, and we're glad that we were able to successfully resolve your concerns once a time for that call was scheduled. At Commerce Sync, we are a small team, which is why we primarily utilize email and chat support to assist as many customers as possible in a timely manner. However, we're always open to scheduling phone calls when requested, as we recognize the value of direct communication.
We're happy your issue was resolved, and that you've chosen to continue your service with Commerce Sync.
The Commerce Sync Team
Poor quality of product
Poor quality of product, constantly have to do historical syncs these days.
25 september 2023
Antwoord van Commerce Sync
Thank you for your loyalty and for entrusting Commerce Sync with your multiple businesses over the past four years.
We recognize that despite our best efforts, occasional issues such as deposits not syncing properly due to QuickBooks errors or sales not made through your Square point of sale system can arise. We understand the frustration that these errors may cause, especially when managing multiple locations or businesses.
Your continued support means a lot to us. We value your business and are committed to providing you with the best possible service. Should you encounter any further issues or have any concerns, please do not hesitate to reach out to us.
The Commerce Sync Team
We have found our experience with…
We have found our experience with customer service to be pretty poor and the service we pay for is overpriced and lacking key functionality items. We are planning on dropping your service as soon as we find a better service witch looks like we can with square space.
29 september 2023
Antwoord van Commerce Sync
We appreciate you taking the time to share your feedback with us.
We regret to hear that you've been dissatisfied with your experience with Commerce Sync. We strive to provide exceptional service and value to all our customers, and we apologize if we have not met your expectations in this regard.
We're glad to see that you are still using Commerce Sync, and we hope that any previous dissatisfaction with our Support Team has been resolved.
Upon reviewing our records, we noticed that you've reached out to us only once, regarding a historical transfer promotion we were offering. However, we want to assure you that we are here to assist you with any issues or concerns you may have. Please don't hesitate to reach out to our Support Team at Support@CommerceSync.com if there's anything we can do to improve your experience with Commerce Sync.
Thank you for your continued trust in Commerce Sync. We value your business and are committed to ensuring your satisfaction.
The Commerce Sync Team
We started using and it is easy to use
29 september 2023
Antwoord van Commerce Sync
Thank you for taking the time to leave us a review.
We're happy that your experience with Commerce Sync has been positive! Should you ever need a hand with your account, or have any questions, you can reach us at Support@CommerceSync.com.
The Commerce Sync Team
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